Hello, @jjenkins816,

We really appreciate your patience, but try and understand the situation, Not only our Theme but the plugins used like WP Bakery, Elementor, WooCommerce, Revolution Slider, etc…. also have some requirements to run on the site.

And Porto WordPress Theme also works perfectly on low server configuration as well. If Alternative Import not working fine for you then please check once after removing the cache and same as for your Footer, Please read and follow every step of this article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

And I am sorry but till now we have not received your any single support ticket: https://postimg.cc/gr4VJJdP

Can you please let me know your ticket number so that I can ask the support team to check it on top priority.

Regards, P-THEMES.

Hi PT Support, my ticket number is #87949

Hello, @jjenkins816,

I have just confirmed from the development department and they said that they replied your support ticket #87949, please check your ticket reply now and reply to your support ticket accordingly: https://postimg.cc/HVBZsHX0

Regards, P-THEMES.

Hello, @shopifytemplate,

Please ask your friend to deactivate the Theme from his site by going into Porto >> Theme License and then your friend will be able to use the same purchase code to the new Domain.

Regards, P-THEMES.

Hello, @letcjhelp,

Please contact us via our support system with your site WP Admin Login details and also let us know which Demo you want to Import on your site so that we will check and Import it for you.

Regards, P-THEMES.

I tried using the support forum but after i put in my information it said to check my email for verification and i never received an email. I tried putting my purchase code again but it said it was already in use.

Hello, @letcjhelp,

Can you please share your product purchase code PDF file via our email newsmartwave@gmail.com so that we will check and create the support account for you.

Regards, P-THEMES.

Hello, @neyona,

Ask your friend to contact us via our support system so that we will check it for him on his site and provide him the best possible solution for it.

Regards, P-THEMES.

He did. But you didn’t help him. https://ibb.co/Sv6cGmS His website is https://www.isa-aydin.com/

Hello, @neyona,

According to you your friend, So the issue your friend was facing was because of the plugin and your friend was able to solve his issue with the help of plugin support please ask your frined about it.

Again, Clearly speaking, We have not tested that particular plugin yet with the Theme officially so we are unable to suggest you on it, and nor that plugin is included in the third party plugin compaitable list confirmed from our end, so if you want you can try it with the Theme.

Regards, P-THEMES.

Hello, @letcjhelp,

Yes, you can, You have to go to Appearance >> Install Plugins and Install and Activate WooCommerce plugin from there and then set up your cart and log in by using WooCommerce Doc as per your requirements:

https://kinsta.com/blog/woocommerce-tutorial/

Regards, P-THEMES.

Hello, @rmonthego123,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, If possible – I need my purchase reset again. I am no longer using the old domain. Thank you

Hi,

I have found that this site still active with the Porto theme: https://www.raymcnallypictures.com/

Regards, P-THEMES.

Hello, @bill_ch,

You have set the Filters under Sidebar and by default Sidebar appears at very bottom after content and above footer on mobile version. If you want to change its position to very top, you can change it using simple Custom CSS given below and also you can change its position as sidebar popup on mobile version by turning ON this option: https://ibb.co/qMGFHz8 from Porto >> Theme Options >> General.

@media (max-width: 991px){
.column2-left-sidebar .main-content, .column2-left-sidebar .main-content, .column3 .main-content {
    -webkit-order: 2 !important;
    order: 2 !important;
    -ms-flex-order: 2 !important;
}
.left-sidebar, .right-sidebar {
    padding-top: 35px !important;
}
}

If you want to know anything else then please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it.

Regards, P-THEMES.

Thanks!

Hello, @Elana,

Sorry to say that but this is not possible, Porto WordPress works on Bootstrap, and those columns build using Bootstrap so you have to override the Bootstrap classes for those sections using Custom CSS and then it will work for you.

You can try with the below given CSS by changing the values in the given code as per your requirements.

@media(min-width: 992px){
.left-sidebar, .right-sidebar {
    max-width: 20% !important;
}
.main-content.col-md-8.col-lg-6 {
    min-width: 60% !important;
}
.left-sidebar, .right-sidebar .pin-wrapper [data-plugin-sticky] {
    width: 100% !important;
}
}

Regards, P-THEMES.

Thank you! I change CSS, but in mobil design breaks – what to do? The location of the page Title is also changed

Hello, @Elana,

I am sorry but the CSS that I gave you above does not have any affect on mobile version of the site, because it is inside the Media Query which only works on minimum width of 991px devices and above not below it, and mobile screens are max 767px so this does not have any affect, If still you think this CSS is creating an issue for you then please remvoe it and do not use it, and contact our Customization team for paid Customization services or hire any developer.

Regards, P-THEMES.

I found the function in woocommerce-swatches.php. How do I override it in the child theme?

I forgot to say “please”. Hi, please & thank you!

Hello, @bappyr,

Thanks for your time to write your issue here, please contact your client and ask for the purchase code of the Theme and then with purchase code contact us via our support system here: http://portotheme.com/support
, so that we will check/verify and share the possible info with you.

Regards, P-THEMES.

Hello, @alexissatok,

Please edit the Porto Price Box element and change the Price as per your requirements as showing in this screenshot: https://postimg.cc/MnbGVT4c

Regards, P-THEMES.

Super you rock !

Hello, @uhceylan,

Really sorry for the inconviniance, but this is because of the very frequently Woo updates, we are trying our best, There is no other way.

Sorry for that

Regards, P-THEMES.

@PT-Support2

Hi, Can you provide information about the date of the update? You have specified the time in 1 week, but this time has already passed.

Hello, @uhceylan,

Sorry for the inconvenience, apologizing for it, actually our lead developer has serious health issues, he is recovering now and hopefully, he will be on desk in a couple of days, and then we will release the update, please try and understand and please be patience.

Thanks for your understand.

Hello, @FachuAzulgrana,

First of all, thanks for showing your interest in Porto WordPress.

Our Header Builder Feature has this Option by default, you can simply use those elements to show these icons under Header Builder.

Regards, P-THEMES.

Thanks for answering! The Whislist icon is linked to /cart. How can edit it and link to /whislist? Thank you.

Hello, @FachuAzulgrana,

After purchasing the Theme please contact us via our support system with your site WP-Admin Login details so that we will check and provide you the proper solution for it.

Regards, P-THEMES.

Hello, @stxvensoto,

Porto Documentation:

https://www.portotheme.com/wordpress/porto/documentation/

Porto changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Porto FAQ’s:

https://smartwave.freshdesk.com/support/solutions/folders/5000171807

Porto Video’s:

https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

2. Search Comments Section: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments

Porto has a Large Comments where many questions has already been answered. Please use the search functionality in this Comments to try find an answer to your question.

Regards, P-THEMES.

Hello, @Jo7DB,

We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.

I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

thanks a lot ! I succeed with your advice

Most Welcome!!!

Hello, @RosaMaria_,

It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by cliking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope its all clear now.

Regards, P-THEMES.

Hello Support,

This is what I see in live theme and advanced options: The button woocommerce to move the add to cart is not appearing.

And I don’t understand when you say to “you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png" where should I go to do this?

Thanks for your patience,

Rosa Maria,

Hello, @RosaMaria_,

Please contact us via our support system with your site WP Admin Login details so that we will check it on your site and show you the video of configuration on your site.

Regards, P-THEMES.

Hello, @duskomy,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can translate the Theme in any of your desired languages by using Loco Translate plugin, by following this video:

https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s

Regards, P-THEMES.

Hello, @PikselStudio,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you very much

Most Welcome!!!

Hello, @PIBPBC,

First of all, thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress simply works fine on MU as well.

Regards, P-THEMES.

Perfect Thanks PB

Hello, @darko84,

Sorry to say that but this is not possible, There is no such option in the Theme, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at ptheme.customize@gmail.com for paid customization services or hire a developer.

Regards, P-THEMES.

Hello, @celaluysal,

First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.

We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.

I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/11/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.