23241 comments found.
Hello thanks for your nice theme, can you kindly guide me for pop forms, i have two sites that is https://www.idealhomestoragedubai.com/ and another is https://www.storagedubai24x7.com/
Hello, @asifmughal150,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I updated the porto theme and the shopping cart icon (minicart-icon2) does not appear.
I am even having another issue with the child theme. When I activate it, the menu disappears.
Thanks
Hello, @hema77,
Please go to Porto >> Theme Options >> Header and remove the Mini Cart Icon code from there save changes and check your site after removing the browser cache.
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This is your Child Theme Customization issue, Please contact your developer to check your Child Theme Customization issue otherwise, please delete the old Child Theme and create and use the new one I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How I can import DEMOs outside of Wizzard ??? You mentioned I can do it later how I can do it, I cant see any feature on theme options to import specific demo
Hello, @netpoint1,
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello I have problems in the theme. When i import it https://www.screencast.com/t/fc80OPAr thanks
Hello, @kkateo,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello my friend, sorry to bother you again but i have another question. Does your theme support multiple cascading sub-menus? On your live previews the basic situation presented is Menu -> Item -> Sub-item. My client have the need of multiple subitens, on a very complex category tree. Can the Porto Theme do that? Thank you mo much!
Hello, @gabrielopes3d,
First of all, thanks for showing your interest in Porto WordPress.
You can check all the Possible Menu styles on our Demo site, You can add multiples sub menu items as per your requirements, but you can only set the single row in Menu Menu sub Item popup not multiple rows, for that you have to use Custom CSS or you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello, @keremsenyuz,
Please deactivate all the third-party plugins and cache plugins including the FVM plugin as well:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
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Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
Regards, P-THEMES.
Hello, @rnlab,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
When quantity increment (+/-) buttons issue will be resolved, please fix it ASAP, its already pending for a long time, atleast release a patch to make it work.
Thanks
Hello, @ZarTech,
Really sorry for the inconviniance, but when this issue noticed our last update 5.3.0 already ready to release, that was the reason it has not been solved with last update, but its on top priority with the upcoming update of the Theme, Please be patience till the new update this issue will surely be fixed with the upcoming update of the Theme.
Thanks for your understand.
Any expected date plz.
Thanks
Hello, @ZarTech,
I am sorry I do not have the exact date and time frame but hopefully with in a week you will find the new Theme update.
Regards, P-THEMES.
The issue was reported 26 days ago by a member, I am sure hundreds out of thousands of your customers must be in trouble by this, as store functionality got affected and instead of coming up with quick-fix you guys are busy doing cosmetic changes and building demos for Elementor.
We are talking about real stores here which got affected, not the demos on your theme.
Please fix it ASAP/ release a patch, or give me an older working version so I downgrade it to have a working site.
Thanks for your understanding.
Hello, @ZarTech,
Really sorry for the inconvenience, Actually when that issue reported at that time the last update of the Theme already ready to release, that was the reason it had not been resolved with the last update and we are working on the new Theme update and some of the small issues will be fixed with the upcoming update of the Theme and we have to test it as well before releasing it, and I have just confirmed from the development department and they replied its almost ready too, you will find the new update of the Theme within a week. Please be patience till that.
Thanks for your understanding.
Hi I have installed the google analytics tracking code but upon checking with google assistant tag manager I found there is two error screen shot here :
https://ibb.co/YBVYbvyWould you please help me how I can resolve the issue?
Hello, @sdjewels,
Please read and follow the instructions written in the below-given articles and you can try with the below-given plugins as well and use which better meets your requirements.
https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
https://websitesetup.org/google-analytics-wordpress/
https://wordpress.org/support/topic/how-to-add-google-analytics-tracking-code/
https://kinsta.com/blog/add-google-analytics-to-wordpress/
https://wordpress.org/plugins/googleanalytics/
https://wordpress.org/plugins/ga-google-analytics/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Best regards, Csaba
Hello, @Nagytalp,
Please read and follow the instructions written in the below-given article to know, How to search result page layout works.
https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/03/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Porto Live edit not working.getting below error when i check my console: DevTools failed to load SourceMap: Could not load content for https://www.indidecor.com/wp-content/themes/porto/inc/admin/ReduxCore/assets/js/vendor/qtip/jquery.qtip.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
I am facing live preview error only in porto theme. if I switch my theme it it is working fine. How to fix ??
Hello, @tjain91,
Please do the following debugging process:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itI hope your issue will solve and if the issue will be there then please purchase the support extension first and then contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you.because your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can you explain to me why your demo website works so quickly. And my website with your template is very, very slow from the beginning? And after all plugins like Fast Velocity Minify or WP Super Cache was installed, no more images will be shown..
https://weisse-chucks.de/Hello, @Sammik,
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/weisse-chucks.de/4f94Hj7X
Please see this screenshot: https://postimg.cc/4ntD6XjS , This is clearly showing in the below-given screenshot that the Speed of the site is slow because of the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
And Regarding Images not showing with cache plugin, So please remove the plugins cache and then check back again.
Regards, P-THEMES.
Porto Studio not working in Wp-Bakery editor. Now how can i edit this. Because updaing block using elementor plugin is showing blank screen on product page.
Hello, @tjain90,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hello, before I purchase I have a few question. Is this comparable to ezbuy.sg? Will there be subscribe and save feature like amazon, auto remind email notification, and also ratings and rewards?
Hello, @haituni,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress based on WooCommerce for ECommerce functionality and yes WooCommerce has email notification, rating, purchase, sale all the functionalities included in it.
Regards, P-THEMES.
This is a fair and honest review: I bought the theme and expected to install, install demo end have it up and running without issues.
To install the theme, child theme, and demo you need an active license, which is totally fair, then you need to fulfill some server requirements, which is also fair but not stated beforehand, especially for possible clients who have no access to making changes on their server.
Otherwise, you need to install with an ‘alternative’ solution, which did not work properly on my end.
After changing the server config and installing demo data, it still does not look like the theme I selected.
Fonts are not loading properly.
Editing the footer I realized that making changes on the pre-designed blocks dont get reflected on the main page, therefore I had to copy the Html from the original block, add it to a new one and change the block from the widget area.
I like the theme and if it simply worked as it shows in the demo i’d give it 5 stars, however, the fact that for a simple installation I have to contact support and that the documentation on some areas is vague ie. blocks editing and arranging, has me at a fair 3 stars now.
And yes, i know… I will contact support so you help me sort it out…
Hello, @jjenkins816,
We really appreciate your patience, but try and understand the situation, Not only our Theme but the plugins used like WP Bakery, Elementor, WooCommerce, Revolution Slider, etc…. also have some requirements to run on the site.
And Porto WordPress Theme also works perfectly on low server configuration as well. If Alternative Import not working fine for you then please check once after removing the cache and same as for your Footer, Please read and follow every step of this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And I am sorry but till now we have not received your any single support ticket: https://postimg.cc/gr4VJJdP
Can you please let me know your ticket number so that I can ask the support team to check it on top priority.
Regards, P-THEMES.
Hi PT Support, my ticket number is #87949
Hello, @jjenkins816,
I have just confirmed from the development department and they said that they replied your support ticket #87949, please check your ticket reply now and reply to your support ticket accordingly: https://postimg.cc/HVBZsHX0
Regards, P-THEMES.
My friend buy this item, He active for a domain, and he wants to remove purchase code and use purchase code for domain other
What should I do?
Hello, @shopifytemplate,
Please ask your friend to deactivate the Theme from his site by going into Porto >> Theme License and then your friend will be able to use the same purchase code to the new Domain.
Regards, P-THEMES.
I was trying to install the demo into my website but the php max_input_vars needed to be 2000 and they were set to 1000. After speaking with my hosting provider they helped me change it to 2000 but the system status from the theme is still reflecting that it is on 1000. Can you help me, i need to connect this demo as soon as possible. Thank you in advance 
Hello, @letcjhelp,
Our Theme does not have any influence on it, This has been set by the server, If the server setting is not reflecting on your site then it is surely some script in your WP Core files which is restricting your server setting to apply on your site, So please ask your hosting provider to check it for you OR contact WP support for this so that they can check it for you in WP core files.
Regarding Demo Import:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Thank you so much for replying, i understand but can i use this demo with elementor or can i only use wp bakery?
Hello, @letcjhelp,
You can only use the single Demo on a single site at a single Time, If you want to use WP bakery then you have to Import the WP Bakery Demo and Turn OFF Elementor plugin and if you want to use the Elementor plugin then you have to Import the Elementor Demo and Turn OFF the WP Bakery plugin. You can not use both plugins at the same time, otherwise they will conflict with one another.
Regards, P-THEMES.
Ok i understand but when i went to download the demo through setup wizard it asks that i need to install wp bakery. Where do i go to download the elementor version?
Hello, @letcjhelp,
Please contact us via our support system with your site WP Admin Login details and also let us know which Demo you want to Import on your site so that we will check and Import it for you.
Regards, P-THEMES.
I tried using the support forum but after i put in my information it said to check my email for verification and i never received an email. I tried putting my purchase code again but it said it was already in use.
Hello, @letcjhelp,
Can you please share your product purchase code PDF file via our email newsmartwave@gmail.com so that we will check and create the support account for you.
Regards, P-THEMES.
Have you guys fixed the stripe Apple Pay compatibility yet?
Hello, @neyona,
First of all, thanks for showing your interest in Porto WordPress.
We have not yet tested this plugin with the Theme officially, If you want you can use it with the Theme but you have to solve plugin issues by yourself, many of our customer’s are using this plugin on their sites.
Regards, P-THEMES.
Have you fixed this before I buy the theme. https://www.loom.com/share/6281f46c228a48cc85cb95ced03c8229
Hello, @neyona,
This is not the Theme issue but this is plugin issue on Customer site and that can be fixed by the plugin Author.
Regards, P-THEMES.
I don’t believe this is a plugin issue. As the stripe Apple Pay works fine with any other themes I’ve tried. You’ve mentioned that many of your customers are using this. Can you share the URL of one website where Apple Pay is working with your theme.
Hello, @neyona,
I do not have the sites for now, but there were many support tickets with same plugin and almost of them has been solved by the plugin Author, and there is no such issue with the Theme, It appears only on some sites, which has some setting issues with plugin.
Regards, P-THEMES.
This is crazy. So my friend that has the theme switched to twenty17 theme and Apple Pay button appears. Switched back to porto, no Apple Pay button. How can this be plugging issue?
Hello, @neyona,
Ask your friend to contact us via our support system so that we will check it for him on his site and provide him the best possible solution for it.
Regards, P-THEMES.
He did. But you didn’t help him. https://ibb.co/Sv6cGmS His website is https://www.isa-aydin.com/
Hello, @neyona,
According to you your friend, So the issue your friend was facing was because of the plugin and your friend was able to solve his issue with the help of plugin support please ask your frined about it.
Again, Clearly speaking, We have not tested that particular plugin yet with the Theme officially so we are unable to suggest you on it, and nor that plugin is included in the third party plugin compaitable list confirmed from our end, so if you want you can try it with the Theme.
Regards, P-THEMES.
I really like the demo version corporate 8 but it doesn’t have a login or cart feature, is it possible for me to add this option to this demo? Thank you in advance.
Hello, @letcjhelp,
Yes, you can, You have to go to Appearance >> Install Plugins and Install and Activate WooCommerce plugin from there and then set up your cart and log in by using WooCommerce Doc as per your requirements:
https://kinsta.com/blog/woocommerce-tutorial/
Regards, P-THEMES.
Hello, how can I have my license reset so I can use it on a new domain? Thank you
Hello, @rmonthego123,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, If possible – I need my purchase reset again. I am no longer using the old domain. Thank you
Hi,
I have found that this site still active with the Porto theme: https://www.raymcnallypictures.com/
Regards, P-THEMES.
