Nevermind, i unsuspended their account and deactivated it.

Hello, @OcalaWebsiteDesigns,

Sound’s Good!!!

That you have manged to solve your issue by yourself

Regards, P-THEMES.

Hello, @arifakg,

Sound’s Good!!!..

You are the best…

Regards, P-THEMES.

Hello, @virtualroi,

We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.

I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

wow that was fast and perfect that has worked now.

Hello, @mjood007,

Sorry to say that but you can not change it because this is the default functionality of the WooCommerce, and for changing it you have to Customize the Theme and WooCommerce Core files.

Regards, P-THEMES.

Hello, @patrickeuler,

Please edit your Home page and scroll below you will find Porto Interactive Banner element in 3 columns, Please edit those one by one and change anything as per your requirements: https://postimg.cc/DJmzwVds

Regards, P-THEMES.

Hello, @Info01,

Yes, This does relate to the WooCommerce, please try to contact WooCommerce and they will share the proper file and path with you.

Regards, P-THEMES.

Hello, @asifmughal150,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2016. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @hema77,

Please go to Porto >> Theme Options >> Header and remove the Mini Cart Icon code from there save changes and check your site after removing the browser cache.

&

This is your Child Theme Customization issue, Please contact your developer to check your Child Theme Customization issue otherwise, please delete the old Child Theme and create and use the new one I am sure you will not finds this issue anymore.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @netpoint1,

Please watch and follow the instructions showing in this video:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @kkateo,

First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.

We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.

I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @gabrielopes3d,

First of all, thanks for showing your interest in Porto WordPress.

You can check all the Possible Menu styles on our Demo site, You can add multiples sub menu items as per your requirements, but you can only set the single row in Menu Menu sub Item popup not multiple rows, for that you have to use Custom CSS or you can try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @keremsenyuz,

Please deactivate all the third-party plugins and cache plugins including the FVM plugin as well:

https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

&

Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:

Disable this option if you have any compatibility problems.

So, your site has compatibility problems with Lazy Load please do not use it.

Regards, P-THEMES.

Hello, @rnlab,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @ZarTech,

I am sorry I do not have the exact date and time frame but hopefully with in a week you will find the new Theme update.

Regards, P-THEMES.

The issue was reported 26 days ago by a member, I am sure hundreds out of thousands of your customers must be in trouble by this, as store functionality got affected and instead of coming up with quick-fix you guys are busy doing cosmetic changes and building demos for Elementor.

We are talking about real stores here which got affected, not the demos on your theme.

Please fix it ASAP/ release a patch, or give me an older working version so I downgrade it to have a working site.

Thanks for your understanding.

Hello, @ZarTech,

Really sorry for the inconvenience, Actually when that issue reported at that time the last update of the Theme already ready to release, that was the reason it had not been resolved with the last update and we are working on the new Theme update and some of the small issues will be fixed with the upcoming update of the Theme and we have to test it as well before releasing it, and I have just confirmed from the development department and they replied its almost ready too, you will find the new update of the Theme within a week. Please be patience till that.

Thanks for your understanding.

Hello, @sdjewels,

Please read and follow the instructions written in the below-given articles and you can try with the below-given plugins as well and use which better meets your requirements.

https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/

https://websitesetup.org/google-analytics-wordpress/

https://wordpress.org/support/topic/how-to-add-google-analytics-tracking-code/

https://kinsta.com/blog/add-google-analytics-to-wordpress/

https://wordpress.org/plugins/googleanalytics/

https://wordpress.org/plugins/ga-google-analytics/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Nagytalp,

Please read and follow the instructions written in the below-given article to know, How to search result page layout works.

https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/03/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

I am facing live preview error only in porto theme. if I switch my theme it it is working fine. How to fix ??

Hello, @tjain91,

Please do the following debugging process:

https://themeforest.net/comments/23507969

Porto Documentation:

https://www.portotheme.com/wordpress/porto/documentation/

Porto changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Porto FAQ’s:

https://smartwave.freshdesk.com/support/solutions/folders/5000171807

Porto Video’s:

https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

1. Things you should do first:

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

I hope your issue will solve and if the issue will be there then please purchase the support extension first and then contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you.because your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Sammik,

Checked your site on GTMatrix and here is the result:

https://gtmetrix.com/reports/weisse-chucks.de/4f94Hj7X

Please see this screenshot: https://postimg.cc/4ntD6XjS , This is clearly showing in the below-given screenshot that the Speed of the site is slow because of the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.

And Regarding Images not showing with cache plugin, So please remove the plugins cache and then check back again.

Regards, P-THEMES.

Hello, @tjain90,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

Hello, @haituni,

First of all, thanks for showing your interest in Porto WordPress.

Porto WordPress based on WooCommerce for ECommerce functionality and yes WooCommerce has email notification, rating, purchase, sale all the functionalities included in it.

Regards, P-THEMES.