8685 comments found.
I have a site with a simple gallery, minimal text. Google search engine shows me text from Privacy Banner Text. If I don’t want to text with the “span data-nosnippet” tag, only the text is allowed here.
Hi dusanvondra and thank you for report! I think that using a free plugin like Yoast SEO you can customise the description text that appear on search engine, in this way you have control on what to exactly show in search results. Anyway, I notify developers for a possible improvement! 
Hello again,
on my personal website > https://panchodaskalov.com/about-me/portfolio/ when I try to adjust the number of posts that get displayed I always get “Post Count set by default to 6” even when I try to change it via the “Build Query” option nothing changes.
As I have been stuck on this for a while and feel completely hopeless, it would be great if you have an insight how to reduce the number of posts so I can control how many get displayed on the design portfolio?
Thank you for your time and effort!
Hi panEnvatoMarket! We are sorry for this but this is something that works like a charm for all, so probably you have some odd issue but it’s not possible to understand from the frontend. For example this is a quick video taken now from a random client installation: https://undsgn.d.pr/AsVl8G
Please open a ticket so we can access your installation and understand what’s wrong: https://undsgn.d.pr/AsVl8G
PS: The only thing I can think of is the Dynamic Query active, check if active at the bottom of the Query options.
Hello,
thank you so much for the quick follow through.
Dynamic Query was not active, and once I changed it back to active all was fine again! 
Thanks for the great support and always delivering great experience!
Hi panEnvatoMarket and thank you for the confirmation! Much appreciated!
When I built the site on staging with the registration it worked. Then when I moved it to production the license key didn’t transfer and says I need to purchase a new one. Please help.
Hi joedeobald and sorry for the delay! Yes sure, we can help! What is the exact error message?
If you have an error about “exceeded registrations” you should write privately from our profile page: https://themeforest.net/user/undsgn
Hi, my support exipred but I have a simple question if you might help please: Mobile main menu is not showing all items, I have like 20 items in sub-menu but mobile menu can’t scroll so items are unreachable.
Is there a way around this? – to add scroll bar to mobile main menu?
Hi Gokk! It’s really not possible to understand your issue without a preview, our demo have about 100 links and as you can see it scroll without any problems: https://undsgn.com/uncode/
Are you sure it’s not related to customisations or extra plugins?
Just to clarify: can you scroll the mobile menu of our demo? https://undsgn.com/uncode/ What mobile device do you use?
Hm… Yes I can, on your website mobile menu can be expanded, there are several parent links with child pages, but I have only 1 parent containing 20 child pages (actually post categories)... And for some reason it won’t scroll. The issue is on my mobile phone Samsung Galaxy S7
If you’d like leave me an email so I can send you link to my website
Hello, it shouldn’t make any difference the number of parent menu items, as you can see from this short video: https://undsgn.d.pr/jzQ9LA Could you provide your site URL though? That’s very important to allow us to better check. Maybe it depends on some customizations on your end.
PS: We are sorry but we cannot accept private emails for support, by the way this is the sense of support expiration from Envato, we too, as authors, have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests. Also note that we are Eurpean based and we are leaving for the weekend, so we’ll be back to you this Monday morning (in case on the Help Center agents work also on weekend).
PS2: Try to set these https://undsgn.d.pr/oely4g
Is it possible to reduce sub-menu font size when using “Centered Mobile”? Other than that, your screenshot suggeston works! It scrolls now. Thanks for you swift support!
Hi Gokk and thank you for the confirmation, try to adjust with this:
@media (max-width: 959px){
body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart li.menu-item li > a {
font-size: 3vw!important;
}
}
Thanks for that. Works like charm!
My original problem with mobile menu emerged again, it worked when I centered it, but now its stuck again, without any additional changes done after, do you have any other solution perhaps?
Hi Gokk! No sorry, at this point we need to check your site privately with access, anyway it seems so odd…
Hello, i cannot upgrade the theme that I bought around 8months ago ! It’s writing in the regular License that update is included
I just update Wordpress but the Uncode is all broken now (bug with logo, bug with header, etc).
Can you help ? I get a purchase code
Hi digitlablyon! Yes sure, but please specify better, what is the specific error you have with the update? What method are you using? Did you tried the Envato Market plugin method? https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
hai, is is possible to disable menu and logo from the website, means whole bar… I do not want this on top.. desktop and mobile both
Hi rajanpandit2000! As noted other times, please note that this wall is not a tool for support, if you need support is offered in the Help Center, there you can find a dedicated Support Team working exclusively to support users, so please use the Help Center: https://support.undsgn.com/hc/en-us
Natively it’s only available in the Page Options (for selective pages), anyway you can use a code like this:
.main-header, .menu-wrapper {
display: none !important;
}
ok. I can understand… thanks for the help
Here you are: https://support.undsgn.com/hc/articles/213455789
Hello again,
when I am trying to change the “Navigation” settings for a page so I can navigate using “Pre” and “Next” buttons I always get the default “Main Portfolio” navigation which I cannot find out how to edit.
Can you please share where should I look if I want to edit the “Navigation” settings within a page?
Thanks alot!
Hi panEnvatoMarket! We are sorry for your issue but without a link to your site is not possible to understand the scenario, these settings are inside an Single CPT, for example: https://undsgn.d.pr/GdPJpV
Hey, team undsgn.
I bought a copy of your theme to check. Realy cool theme, concept and features. But i am missing a few things:
1. Subpage navigation 2. Tables 3. Fullwidth buttons 4. also a lil more list stlyes. These are standard only: https://undsgn.com/uncode/features/lists-styles/
Did I overlooke s.th.?
Regards, BD.
Hi born-design and thank you for appreciate Uncode!
1. Not sure to understand but users create this with the WP Menu Widget Page builder module (it’s at the bottom of the modules list).
2. There is not a complex table element, in fact, we never show in our demo but anyway thank you for the note!
3. It’s the “Fluid” option if the Button module (100% width button).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey, again.
Thx 4 promt answer and the hints.
I meant such kind of navigation:
Maybe possible by content block?
Hi born-design! Yes exactly some Uncode users have done it with the WP Menu inside a sticky column!
Hey, there. Thx and as I said. great ootential in your work. I chek out more and will recommend to future customers of mine. Regards.
Hi born-design and thank you for the confirmation! Anyway, if you need support you can contact our agents in the Help Center: https://support.undsgn.com/hc
i wanna in project detail page, menu “project” will have active effect same other page
Hi byespeed! In WordPress if you want a subpage highlight the parent menu, you need to insert these pages inside this menu. If technically you don’t make them daughters of this parent item you can’t hope that the menu will be activated. For example, you could relate the pages, ex: https://undsgn.d.pr/W6Nadw
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
So it would seems that I encountered a bug. When adding GoogleFonts, if I use your Font Stack option to load directly from their server everything works, but when loading the same typeface locally, it has issues with variable weight typefaces.
So, if I load “Opens Sans” from Google it will work as expected, and if I remove it from the stack and load it from the local folder instead, everything will still work as expected. Now, if I try the same with “Dosis”, it will render heavier when using the local version. And if I try Quicksand then it will just mess everything up rendering the font in chunks of different weights. The only way to make it render as expected is selecting the “manually entered” typeface from the Typography tab of the theme options, but still, have it call the Google servers from the Font Stack even if you then unselect all fonts of the typeface.
I tried several fonts and the issue is consistent with variable weight fonts. Also checked and CSS is correct and loading the right typeface, the issue is just with the weight. I did also clear the cache and made sure to force flush the style-custom.css
I would appreciate it if you have a look into it a report back, since having to call google servers to properly render a locally loaded font kind of defeats the purpose of locally loading fonts.
Hi codingcrazy! When you load a font locally basically the theme is not in use since everything just happens between a normal CSS font rule import and a line of CSS that you enter. Anyway, if you search on Google you can see that this is quite noted problem, ex: https://www.google.com/search?q=GOOGLE+font+locally+font+weight+issue&oq=GOOGLE+font+locally+font+weight+issue&aqs=chrome..69i57j69i64.10622j0j1&sourceid=chrome&ie=UTF-8
If you have not imported fonts when you use “manually entered” no import happens.
Anyway, in case please share at least a link to your site so we can check the setup. Aso our demo is using different “manually entered” fonts and they just render fine. Did you follow the info here? https://support.undsgn.com/hc/en-us/articles/360000840849
Yes of course. According to your documentation, there is no need to add the font to the Font Stack when using manually entered, just place it on the server, add the CSS and create the Custom Font… which I did for the three of them.
I currently have Open Sans, Dosis and Quicksand, all three locally handled the same way.
But although Open Sans will render just fine, the other two won’t unless I add them to the Font Stack too. Weird.
This is the website I was talking about https://danielpalacios.studio
Right now Dosis and Quicksand are on the Stack while also on the server, so they render properly; but I can imagine then it is connecting to Google as requested by the Stack, which I would like to avoid.
Hi, tested in a random client installation and there is absolutely NO difference:
1. GoogleFonts: https://undsgn.d.pr/I1yUXj
2. Local: https://undsgn.d.pr/PbFsm6
3. Video switching between tabs: https://undsgn.d.pr/KGirVp
Porbably what you see it’s related to something else, for example, I remember an issue of Firefox that show slightly different fonts if you have also installed. If you need we debug your installation please open a private ticket, it no possible le to support this issue more from here: https://support.undsgn.com/hc/en-us
Are you able to do a header background video in these theme?
Hi aroncea! Yes sure, there are a bunch of examples, just to link a few:
https://undsgn.com/uncode/homepages/classic-firm/
https://undsgn.com/uncode/homepages/creative-freelance/
The reading time function is incorrect. It doesn’t strip out the HTML tags properly before trying to count the words in the post, causing a drastic overestimation in HTML formatted posts.
I added a `strip_tags($post_content)` in `uncode_estimated_reading_time()` in helpers.php to fix this. Would be great if this could be updated on your end.
Full function:
if ( ! function_exists( ‘uncode_estimated_reading_time’ ) ) { function uncode_estimated_reading_time($post_id) { $post_id = apply_filters( ‘wpml_object_id’, $post_id, ‘post’ ); $post_content = get_post_field(‘post_content’, $post_id); }
$post_content = strip_tags($post_content);$string = str_replace( ''', '\'', $post_content );
$t = array( ' ', "\t", '=', '+', '-', '*', '/', '\\', ',', '.', ';', ':', '[', ']', '{', '}', '(', ')', '<', '>', '&', '%', '$', '@', '#', '^', '!', '?', '~' );
$post_content = str_replace( $t, ' ', $post_content );
$post_content = trim( preg_replace( '/\s+/', ' ', $post_content ) );
$words = 0;if ( uncode_strlen( $post_content ) > 0 ) {
$word_array = explode( ' ', $post_content );
$words = count( $word_array );
}$minutes = floor( $words / 120 );
$seconds = floor( $words % 120 / ( 120 / 60 ) );if ( 1 <= $minutes ) {
$estimated_time = $minutes . ' ' . esc_html__('Minutes','uncode');
} else {
$estimated_time = '1 ' . esc_html__('Minute','uncode');
}return $estimated_time;}Hi tromac17! This is created for blog posts so unless you have some HTML-created content, which is not at all common, there should be no overestimation (there are certainly not a few formatting tags to create overestimation). Anyway, I pass the point to the developers if it doesn’t involve damage to anything else it will be included in the next big update. Thank you for the report and to share a possible improvement solution!
Thanks for your prompt reply. Yes, I’m referring to blogs. I’m yet to see a blog post that doesn’t use rich text, so HTML, in the background for headings, links and images!
I had a 700 word article that was being reported as a 16 minute read. Your code to determine word count was saying it was a ~2k word article in the background (it divides by 120, assuming a reading rate of 120 words per minute). The above strip_tags() function is a much better way to determine the displayed words rather than reading the full code.
I noticed that the same accuracy issue is shown on each of your demo blog articles with reading time enabled also – they all overestimate the word count.
Hi tromac17! Developers confirmed few hours ago that we can include this improvement in the next big update, I haven’t had time to warn you yet, my bad. Thank you again for note!
Hello! why doesn’t the Header Classic Consultants video appear in the media library.
Hi mairawebd! Really not sure to understand the question… This clip is the one used for the video placeholder of video contents. This is a test from a random client installation with demo contents imported: https://undsgn.d.pr/n3qnk1
if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Is is possible to show ALL the PRODUCTS categories? So the user can click in one category and goes to the particular page with all those products related with the selected category.
Hi abriv! Yes sure, if I understand you it’s just the normal setup, no? For example this is the man category: https://undsgn.com/uncode/product-category/man/
Really not sure what is the question, this is a default of WooCommerce, then in case you can customise with different methods, the best is the Content Block method: https://support.undsgn.com/hc/articles/213459549
Hello,
I am trying to import single layout for the Blog Split demo theme, however I am not able to load it for some reason. In addition the import demo option worked already and I have access to all the demo themes. I would like to pick one demo theme and just adapt to my needs and preferences. Any ideas how can I select a demo theme and start customising it?
Hi panEnvatoMarket! You need to use the Selective Demo import but from here I cannot tell why it’s not working for you, please note that if you have imported all the layouts and you trashed it, you find it in the trash. If you empty the trash you can import again otherwise if the importer find this in the trash doesn’t import again (but this is only a supposition without checking your installation).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello,
thank you for the quick follow through. I used the Selective Demo Import and now things are working fine again.
I am trying to setup permalinks for my personal website https://mysite.com and when I try to use the custom menu when I have added already with labels like About Me, Portfolio etc. I constantly get the “page attributes” in between like so - https://mysite.com/homepages/portfolio/ instead of https://mysite.com/portfolio where I get to lose all the nice looking features from the page attributes. So the question is: How can I customise the permalinks to get rid of the “page attributes” in between but still keep it’s attributes when I shorten it to https://mysite.com/portfolio?
Kind Regards and appreciate you taking the time to look into the matter.
Hi panEnvatoMarket! This is not a functionality of Uncode and even not of WordPress default, probably you can use some plugins like Yoast SEO that gives you the possibility to apply some permalinks rules. Anyway, you need to check since it’s not native.
For support related questions please use the Help Center, since there is a dedicated Support Team working on it (this wall is not intended for support): https://support.undsgn.com/hc
i have issue in the fonts
Hi aclerigo! We are sorry for this problem but your message doesn’t help us understand what the problem is… Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Do all the plugins such as LayerSlider come activated with the purchase of the theme or do they need to be purchased separately?
Hi Khal-ID! When you buy a theme with bundled plugins you are free to use them but you cannot activate reserved features, please find all info here: https://support.undsgn.com/hc/en-us/articles/213454629
Hi! I just tried to install this and get an error “Installing Theme from uploaded file: (...) The package could not be installed. The theme is missing the style.css stylesheet. (...)”. What is going on here?
Hi DavidHamelDP! If you have this error is because you are trying to install the main download from Envato while as listed in the documentation the installable file is inside and it’s named “uncode.zip”: https://support.undsgn.com/hc/en-us/articles/214000625
This is also reported in the main Support tab here: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/support
hello on oe of the demos there is a mockup using macbook pro. what plugin is that does it come with your theme?
https://undsgn.com/uncode/portfolio/centered-custom-one/Hi damaskmedia and thank you for interest! Unfortunately, we really don’t get what you mean, can you please explain in other words? This is just a mockup of Macbook… Let us know so we can explain better.
Is it possible to purchase this theme in html?
Hi ajgallagher and thank you for interest but Uncode is only available as WordPress theme (too many options and variations for a static setup).
Ah go on!!! For an irish man would you make an exception????
Hi ajgallagher, Uncode is and always be a WordPress theme only.
