23207 comments found.
Hi, Why the menu items display with no gap between them?
Hello,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/SYNXp711
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
hello ADD TO WISH LIST button not on the correct place as in demo
please see screen shot https://prnt.sc/s582j7
Hello, @sdjewels,
Please do the following debugging process:
Debugging:
https://themeforest.net/comments/23507969Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello
I have Perform All 5 Step Expect 4 Because I am not technical person & following is result of Action 3
Upon Disable All Plugin Expect Woo Commerce I found Add to Cart Button Missing. Following is screen shot.
https://prnt.sc/s5m837Just After I Activated YITH WISH LIST Plug In & Add to Wish List Appear on the Wrong Place as Before.
https://prnt.sc/s5m8z4Please help me to solve it.
Hello, @sdjewels,
I have just tested it now and finds that its position has been changed for different layouts of the products, so try to switch to different layouts and use the one which better meets your requirements.
OR
You can use the brand new feature Custom Product Layout Builder for creating your own layout.
Yes, We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I tried to switch to other other preset of single page layout but position of “Add to Wish list” is the same. I want to keep using “Full width” Layout that what I like. So can you please provide solution to put “Add to wish List” button on to correct place ?
I am aware with custom layout function but that not works for me so please provide solution for the same I have asked
Hello I tried to switch to other other preset of single page layout but position of “Add to Wish list” is the same. I want to keep using “Full width” Layout that what I like. So can you please provide solution to put “Add to wish List” button on to correct place ?
I am aware with custom layout function but that not works for me so please provide solution for the same I have asked
I just want it to be displayed as in your demo in screen shot. https://prnt.sc/s5n2ha
Hello, @sdjewels,
I am sorry but this has been changed and it is in the different div as well so its not possible change its position using Custom CSS only, This requires Customization.
Regards, P-THEMES.
I have never change anything with coding..so it’s not my fault..I am using your theme from last over 6 year but it sound very bad…it’s not thing i have change that place no body see add to wish list button i got many complain. I am not asking anything that is not in the theme or any external feature so I would request you to please correct this..
Hello, @sdjewels,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, we are already clients of your theme and very happy to use it but we now want to work with elementor plugin instead of WP bakery. As i can see you have released the new version with Elementor Demos so now we can use it for the pages instead of WP Bakery ?? another question is we use Elementor Pro so we can built our own header-footer…can we use it with your theme or we should only change header-footer from Porto options ? thanks
Hello, @chivaslife,
Look first of all you need to understand somethings.
WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict.
Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things.
You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue.
The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
And You can create Footer and Header using Porto Theme Options only.
Regards, P-THEMES.
Hi again.,maybe i wasnt clear enough… We are going to start a new project and we want to work with elementor… Can we built pages and header / footer with elementor?
Hello, @chivaslife,
Header and Footer are the Theme default functionality, You can simply change the Header setting using Theme Options and same as for Footer. Please read the below given articles:
Header
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
Footer
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
https://smartwave.freshdesk.com/support/solutions/articles/12000057055--21-how-to-change-color-of-footer-in-porto-wordpress-
Regards, P-THEMES.
Is there any theme option for an ajax add to cart feature with hiding the “update the cart” button or do i need a plugin?
Hello, @Mosqk,
ON Shop/Category pages, yes you have to change it from Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/LnLkYqhx
And for Single Product pages, I am sorry but this is not possible, You have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
Thank you for your answer 
I think we misunderstood each other. I was talking about the cart page. But I guess I need a third party plugin. Maybe you can think about adding that feature in the future
Hello, @Mosqk,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi,
I’ve installed Porto v. 5.3.0 and imported Demo Shop 10, but it looks like it uploaded an old version of the demo. If I compare the demo on my website and the live preview of the demo on your site they look different.
Could you please advise?
Many thanks.
Best wishes, Matt
Hello, @Gumidzus,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Thank you for your reply, it was resolved with the newer version of your theme.
Best wishes, Matt
Sound’s Good!!!
Hi,
I wanted to use your theme with Elementor but every time I activate elementor, the site crashes. Elemetor is not full compatible whith porto ? I love porto for its features. And I’d really like to do without wp backery and use only elementor.
Thanks
Hello, @florian64,
Porto WordPress is fully compatible with Elementor plugin, This is any other plugin confliction with Elementor plugin, It’s most likely be the Yith WooCommerce ajax search plugin confliction with the Elementor plugin:
https://wordpress.org/support/topic/fatal-error-require_once-failed-opening-required-10/
Regards, P-THEMES.
thanks,
i just try. and the last update Yith woocommerce ajax corrected the bug. I very happy.
regards
Sound’s Good!!
Im using Loco Translate and I can’t find where to translate the “I’m Searching for…” placemark on the search field, help!
Hello, @Dandabass,
There are two searchs in Theme:
1. Yith WooCommerce Ajax Search: which placeholder can be translated using Loco into the Theme language files.
2. Theme Lice Search: which placeholder can be translated from Porto >> Theme Options >> Header >> Search Form: https://postimg.cc/FYj6HLFg
Regards, P-THEMES.
Ok perfect, Option 2 did the trick! man that was hard to find!
Sound’s Good!!!
Please!! copy all this Q&A to your support page!
Hello, @Dandabass,
I am sorry I do not understand your meaning, Can you please explain which Q&A are you talking about?
Regards, P-THEMES.
THIS Discussion/Comment section in Themeforest! I’ve found more answers here than in the support site. I believe you should somehow integrate all this comments in your support search results!
Hello, @Dandabass,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future. Have a great day!
Regards, P-THEMES.
Hello, @PremiumDealsandSteals,
That is actually a block and you have to change/edit it by going into Blocks and finds edit the particular block and change anything as per your requirements.
Regards, P-THEMES.
Yes of course it is in the blocks..But like i said I have already change it in the editor but it doesnt change in the front-end. If only you guys have checked my ticket you will see the screenshots that I have already changed it in the backend but didnt affect in the front end.
Why is it that all changes I have made on the blocks doesnt work/apply on the homepage??? This is annoying spending a lot of time looking for the places to edit and when you found it..it doesnt work on the front page.
Hello, @PremiumDealsandSteals,
Your issue has been solved and the reply of your support ticket has been sent please check your support ticket reply and reply to your support ticket accordingly: https://postimg.cc/2LbgnKwW
Regards, P-THEMES.
Hi!
Firstly please look at this screenshot : http://nishdijital.com/moore/wp-content/uploads/2020/04/error_red.png
I want to use product png picture in Porto Products without any background color (up in sh) like Porto Interactive banner (down in sh)
All of them the same picture, URL is http://nishdijital.com/moore/wp-content/uploads/2020/04/VitaminD3_20ml_4-500x798.png
Thank you.
Hello, @celikyaman,
You want to remove the background color or the products as showing in your provided screenshot, then please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi again. I sent an e-mail to newsmartwave@gmail.com. Thank you.
Hello, @celikyaman,
We have replied your email, please check your email now.
Regards, P-THEMES.
Thank you for quick action. My problem solved.
Most Welcome!!!
How do I change the background image of the Newsletter Popup? Thank you
Hello, @promilio85,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi! I’m getting “This code was already used in ‘xxx.xxx.xx’ ”. Can you please reset my code? I changed my host to a new one and I’m getting this error now. Thanks.
Hello, @Raphaloi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello there, thank you for your answer.
We can use this theme with one header any way but there is a problem more important than that.
I want to use “Select Box” in the mode of “Variation(attribute) selection Mode for some products.
And I want to use Image/Colour swatch for some products. How can you help me about it?
Thank you.
Sincerely, Mesut
Hello, @meoman,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
are all these product category elements available in shop demo 4, I imported demo 4 and only have 1 style, a grey round on hover
Hello, @ZarTech,
Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to “Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD
, It will Import all the shortcode pages on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Will it import complete demo or just the elements, as my site is live don’t want to ruin it.
Hello, @ZarTech,
While Importing please “uncheck” “override existing content” and check only the “Import Element Pages” as showing in this screenshot: https://postimg.cc/GHvgH7jg
It will not ruin your site and works fine for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/09/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Great…Thanks…will purchase support extension
You’re Welcome!!!
We’ve come across the following error when working on a porto theme of our client: Uncaught TypeError: Cannot set property ’src’ of undefined.
The problem occured when we tried using variable images on a variation product.
The solution was disabling the webp <picture> tag method in the imagify plugin.
I know this is case specific but it might help other buyers solve the problem.
Hello, @dylandejonge,
Please ask your client to contact us via our support system with Product purchase code so that we will check it for him on his site.
Regards, P-THEMES.
can you revoke my license? my old website which uses a porto license has been inactive, Thanks
Hello, @alfariesh,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi I have just purchased my 10th license but get the message Your ip address is blocked as spam!!! can you help?
Hello, @webdesignerz,
We have already replied your support ticket with a solution please check it
Regards, P-THEMES.
Is updated theme not compatible with yoast seo. I am getting fatel error on customization when i activate this plugin.Deactivation of this plugin made my theme work?
Hello, @tjain91,
The latest version of the Theme is fully compaitable with the latest version of the Yoast SEO plugin, Please make sure that you are using the latest plugin of the Yoast SEO plugin, Otherwise please contact plugin Author to solve this issue for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I’ve purchased Porto Woocommerce theme from themeforest some years ago. Item link: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
I’ve used that theme in this domain (http://roomstertip.com/). But this domain isn’t belong to me now. Domain License expired. I’ve bought another domain. (http://www.littibazar.com/) I want to use that theme in that domain.
But I can’t setup the theme as my license was for 1 domain. Can you please help me out to remove old domain and set new domain. I’ll be more thankful.
Love your Porto themes.
Hello, @helloprince02,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank You So Much
Most Welcome!!!
How to backup full setting porto theme ? header builder not work after upload web hosting
Hello, @rekamedia,
Header Builder is under Customizer and that is not the complete section of the Theme Options so that will not be transferred using Theme Options Import/Export option, You have to use any third-party plugin for transferring your complete site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
