903 comments found.
Hello, same issue 503 importing demo files.
Hello,
Welcome to your support management and thank you for choosing our theme!
Unfortunately since WordPress themes get more robust and complex, it’s necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. Make sure you meet these requirements and please don’t skip this step, since it’s probably the most important:
max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000
Note that these values should be the same on both Master Value and Local Value sides.
https://oceanthemes.ticksy.com/article/15372/If your problem not resolved, please submit a ticket to get support: https://oceanthemes.ticksy.com/
Thank you
Does the version provide a suitable multi-language plugin?thank you.
Hi,
Our theme compatible with both Polylang free plugin and WPML premium plugin.
Thank you
hello please help me! I can’t find the documentation for the engitech template – wordpress
Hi, our online documentation: http://oceanthemes.net/docs/engitech/
Hello I would like to remove ”//” in the header menu when I hover over and animation. Thank you in advance
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Most of the controls are not showing up in Appearance > Customize. I tried to import customizer.dat. I was getting and error “Error importing settings! The settings you uploaded are not for the current theme”
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello. I would like to know if it’s possible to change responsive text size. This because I have some text that in PC Looks OK But in mobile devices some long words look wrong. Also, How can I change Contact Form Background color? Thanks a lot for the help.
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
How do I know the code for flaticon? or how do I know what kinds of design in flaticon comes with this theme?
Hi,
There is a limited number of icons used for demo purposes: http://archiwp.com/fonts/engitech/
1, Use plugin to upload icons package on your website: https://wordpress.org/plugins/custom-icons-for-elementor/
2, Upload icons package in your Engitech child theme.
Thank you
.
what size do i need to use for flaticon if i download from flaticon website?
You should use smal size, about 64×64
Hi is there a way to put a sub header wording below the main header? It is placed above the main header by default.
Hi @skowl6,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I´ve downloaded the Engitech theme but I cannot find the PSD on the files. How can I get them?
Hi @disomnia,
It’s large file and can’t include in the download package, we’ll provide for you PSD file.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi , where can i get licence file for activation
Hi, what do you want to activation?
i dont know why but i am not able to generate the support ticket ? it is saying somethingwent wrong and i am not able to get the support help i just wanna know how can i add menu item like contact us , about us in top header?
i have the product key and everything but i am not able to generate the ticket
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
hello i am trying to submit the ticket but don’t know some error is coming Please can you help me with some other alternate mail id to solve my issue , i have the product key and everything but still my problem is not getting solved Please help me out
Hi,
If you have purchase the item from themeforest and easy to submit ticket.
Sorry, We are not support technical for item download from Envato Elements: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Thank you
I am not able to add new svg icons. When I do it the Icon box is just empty, how can I solve this.
Regards,
Jorge Pedrosa
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
“PSD Files Included All PSD files of all the pages in Engitech theme are now included in the theme.”
Where I can find this psd files?
hi I have purchased the theme in that how can I change the colour of the menu bar of the internal pages as it is white I want to make it transparent and when I scroll the sticky menu should be white
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi, I’ve just set up a website using this template theme. All I have done is set a logo and background image, but when I check the responsive layout using the google mobile friendly test, Google say that the page is not responsive which will affect my google ranking. Any sugestions? As This theme was sold as being fully responsive. Thanks
OceanThemes, Just tied again today, it has changed and nw showing as responsive. Must have been a google rendering problem! Cheers
Great, Thanks!
hello I am trying to use flaticon. Is there a list of icons that i can use?
Hi,
This theme only support some icons. You should download and use svg or png from Flaticon.
do i need to pay for the icon?
Hi,
You can use fonts icon free from https://www.flaticon.com/ and use this plugin to upload fonts icon package om your website: https://wordpress.org/plugins/custom-icons-for-elementor/
If you need support, please submit a ticket to get quickly support from our developer: https://oceanthemes.ticksy.com/
Thank you
Hi
We have purchased and installed the theme “Engitech” but unable to import demo content. Could you please send us the instructions on how to install the theme with demo content, there is no step by step instructions with the download pack.
Thanks Chirag
Hi,
How to download theme package files? https://help.market.envato.com/hc/en-us/articles/202821510
How to install and import demo? https://www.youtube.com/watch?v=sVgZ6y_ThkUThank you
Hi
Thank you for your quick reply, much appreciated.
Cheers Chirag
Hi! There is a few errors in console:
engitech/fonts/slick.wof 404 engitech/fonts/slick.ttf 404 engitech/style.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Can you fix it?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
but before purchasing, I wanna know that is it possible if we can make the home menu navigation bar transparent? and sticky all over the page? I think we can do the sticky banner but I am not sure with the transparency part of the header
and also I want to know that we can change the inner pages banner as well right? the one that is shown in the image below that mobile development’s background image https://prnt.sc/s4s17fplease revert me ASAP need to start the work ASAP
Hi,
This theme supports transparent header and sticky. Also you can change the inner pages banner.
You can setup all in Appearance > Customize.
Thanks for interested our theme.
Hi Thanks for the template. I am having problems with the import data option so that I can start from your template and then modify that to suit my needs.
Is this a known problem? Can you take a look for me please?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
