23241 comments found.
Demos aren’t working: https://www.portotheme.com/wordpress/porto/shop26/ How can I check it out?
Hello, @paitchadze,
First of all, thanks for showing your interest in Porto WordPress.
It’s working again please try again after removing the browser cache, we were doing some update that is why it was down for couple of minutes.
Regards, P-THEMES.
Yeah, I saw that. Works fine now.
Sound’s Good!!! 
Presale question:
I would like to use this “Fancy Product Designer | WooCommerce WordPress” plugin so it should be compatible?
URL: https://codecanyon.net/item/fancy-product-designer-woocommercewordpress/6318393
I want to use for mobile cases products ( https://fancyproductdesigner.com/product/phone-cases/ )
Let me know if this plugin is compatible with no any error and fit with your design and provide perfect demo if compatible.
Hello, @patelkartik,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the particular plugin with the Theme officially till now, so we are unable to suggest you on this, If you want to use it, you can try it with the Theme.
Regards, P-THEMES.
Hi,
after installing your theme i’m missing the advanced options. There isn’t woocommerce and more tweaks what to do as you shown at demo/docs. Customize part of website works fine but there is no way how I can get access to the advanced menu (tryed to reset all/deleted theme&installed etc). Porto functions and all the plugins are installed. https://postimg.cc/QFfNCthCAny tips? Thanks
Hello, @Lubancz,
Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by cliking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope its all clear now.
Regards, P-THEMES.
Perfect, works like a charm!
Also I really like functionality of your search form included in header but I want it in a specific place in the theme. So is there any option how to do it? No shortcode needed (will be nice to have it) but can I do it by placing part of custom code/div somewhere? Thank you
Hello, @Lubancz,
You can only use in header not any other place, This requires Customization.
Regards, P-THEMES.
Hi there, can i use this theme with Dokan plugin to make multivendor stores
Hello, @Tualufo,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins. Dokan plugin is already included in the Theme package as well, you can use any one which better meets your requirements.
Regards, P-THEMES.
Hi,
Can you develop a porto theme specifically for mobile? Or how can we improve site performance for mobile devices?
Hello, @kurtulusarasan,
First of all, thanks for showing your interest in Porto WordPress.
Regarding Mobile Site Speed: You can read more about it in the below-given docs:
https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag
https://apppresser.com/speed-up-wordpress-mobile/
https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/
https://www.shoutmeloud.com/mobile-site-loading-performance-test.html
And also we are working on the mobile site speed in the next coming update of the Theme.
Regards, P-THEMES.
hi. we are having issue with speed optimization on our website which is using your theme “porto”. on woocommerce loop the products images which are fetched are original uploaded files not the appropriate size. large files are fetched instead of their small variations.
i did some research and it seems that the function “porto_loop_product_thumbnail” in inc/functions/woocommerce.php of your theme is outputting images. the function itself is unpluggable so i can’t override it and directly editing the size variable in there also seems not to be working. can you please help us fix the problem?
Thanks.
Hello, @iluck,
Regarding Speed of the site:
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/rcentral519.webserversystems.com/v1bPFd1f
Please see the given screenshot, This is clearly showing in the given screenshot that the Speed of the site is slow because of JS and CSS has not been minified and because of the Server as well: https://postimg.cc/bGtbwZdh
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regarding Image Sizes:
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
If you want anything beyond it then it requires Customization and if you want our paid Customization services, you can contact our Customization team for paid Customization services or hire any developer.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Question: I have a WooCommerce Marketplace… Can I use this theme, and have different front store views to my customers?
Hello, @katiakweb,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins. Dokan plugin is already included in the Theme package as well, you can use any one which better meets your requirements.
Regards, P-THEMES.
Hi, i just want to restore the configuration of theme option of demo 14,but after restored, i realize that the opitions restored to a different demo. And i forgot to export the theme option before. I want to ask if you can send me the json of theme option of demo shop 14. I dont want to reinstall the demo because i dont want to lose more content. Thanks
Hello, @madridpapel,
Here is the Theme Options JSON file of Shop Demo 14 as you requested:
https://jmp.sh/2vbF0qa
Regards, P-THEMES.
Thank you very much
Most Welcome!!!
I have used my code in my site but I am no longer using this theme. I would like to use the code in a different website. Can you reset this please?
Hello, @elcorso,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
if i buy this theme, i need to renew my license every year? And for other plugin? Every year to modify mi site? Thanks
Hello, @AntonioS31,
First of all, thanks for showing your interest in Porto WordPress.
Renewel of the Support is necessary only to get the support on Theme, and you can get the life time update of the Theme and plugins as well when your support will expire as well.
Regards, P-THEMES.
hello, does the theme support the “woocommerce product retailers”-plugin?
https://woocommerce.com/products/product-retailers/?aff=3The plugin enables the integration of multiple affiliate links for one product.
Hello, @spooky-jack,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the particular plugin with the Theme officially till now, so we are unable to suggest you on this, If you want to use it, you can try it with the Theme.
Regards, P-THEMES.
Hi, by purchasing an elementor theme, will the pro version of the plug-in be released or should it be purchased separately? Thanks.
Hello, @Smart86,
There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, your footer section doesn’t support php, so I can’t use <?php echo date(“Y”); ?> to show the year. What would you suggest to use so it will update the copyright year automatically?
Thanks.
Hello, @ozwds,
You can use Customization Code in Child Theme.
OR
You can use any plugin for adding your Custom Code in the Theme.
OR
You also have to add your Custom JS code under Porto >> Theme Options >> Skin >> Custom JS.
OR
If you want our paid Customization services you can contact our Customization team for paid Customization services as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello how can I remove the tags in the header below search category. Or please check on my ticket #88616. Thanks
Hello, @PremiumDealsandSteals,
We have replied to your support ticket #88616 with a proper solution, please check your ticket reply and reply to your ticket accordingly.
Regards, P-THEMES.
hello team i read you speed optimization wizard so i wanted to ask can i use the FAST VELOCITY MINIFT & AUTOPTIMIZE both plugin together at same time? or they will cause some issue.if keep them active together.
Does both plugin do the same job or different ?
Hello, @sdjewels,
You can try both on your site at the same time, If they will conflict then you have to use any single one, and you can read those plugins docs that how they work.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. Is there an icon library – like in your demo shop (https://www.portotheme.com/wordpress/porto/elementor-shop26/) available with the theme – or do you have to develop your own icons?
Hello, @madsandersen,
First of all, thanks for showing your interest in Porto WordPress.
Those are FontAwesome Icons and you can use any FontAwesome Icon at that place as per your requirements.
https://www.portotheme.com/wordpress/porto/shortcodes/icons/
Regards, P-THEMES.
Hello, when are you going to implement Critical CSS into this theme? This feature is really missing since at least two years now…
Hello, @JohnS0N,
Which Critical CSS are you talking about? Can you please explain it a bit more clearly if possible with the help of screenshots for my better understanding.
Regards, P-THEMES.
Hey, I must say that I am really surprised about that you have not heard about this, since this theme is supposed to be SEO optimized.
Generating critical CSS is one of the bigger factors in site optimization.
You can see here for more:
https://wp-rocket.me/blog/critical-css/Usually speed optimization plugins can assist in this, but it is always better if a theme is able to generate this.
Hello, @JohnS0N,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
I am not able to create mega menu due to missed options of
1. Popup Columns (only wide) 2. Background Image (only wide)
my develoepr said this code not working
add_filter( ‘wp_edit_nav_menu_walker’, ‘porto_menu_edit_walker’, 10, 2 );
function porto_menu_edit_walker( $walker = ’’, $menu_id = ’’ ) { return ‘Porto_Walker_Nav_Menu_Edit’; }
can you tell me how to fix this ?
Hello, @erez7770,
Please do the following debugging process one by one, I am sure it will help you in solving your issue.
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! The Filter Layout is not working for us, is it possible to disable it? We’re using the Page Layout ‘Wide Both Sidebars’, Filter Layout option selected: ‘Filters in Left & Right Sidebar’. The Filter Layout only appears on our current home page (Store) and when selecting a category, it disappears. Also there’s a Buy Porto at the end that we have no idea how to delete. This is confusing and time-consuming! please! Double-check the Theme’s editing workflow! Thanks!
Hello, @Dandabass,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it and please also share the screenshots of the issues as well.
Regards, P-THEMES.
Hi, can you please just tell us how to remove the Filter Layout but keeping the Wide Both Sidebars Page Layout and the widgets with Categories. I don’t feel comfortable giving you Admin Login, thats a potential security breach!
Ok ok! I submitted the support ticket!
Hello, @Dandabass,
Now, please be patience, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Ok, so I finally gave the Support Team access to our site and they solved my issue. Thanks for the video explanation! Great support!
We have problems with WooCommerce and your newest update Porto 4.0.2. It does not translate all strings (Like checkout page: ‘Your order” and “Billing Details” stays, as our language is Dutch. I saw you had a NL translate version on dropbox but link doesnt work. So can you send it again?
Hello,
First of all, The very latest version of the Theme is Version 5.3.0 (April 10th.2020) you can check the changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
If you want to update the Theme then follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
You can download and update the latest plugins on your site from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And Regarding Translation, Please delete your old translation files before updating the Theme and after updating the Theme and Plugins follow the below-given steps:
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
