23249 comments found.
please i can’t import demo data , help me please
Hello, @AhmedGayed,
Let me explain to you:
https://postimg.cc/rKhhp4x8
Here is the Screenshot:
https://postimg.cc/ppnKjRdP
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
help me please. I want a refund. The dollar is too expensive and I made a mistake. We bought 5 6 minustes ago please help me. i refund plesea. Please refund. dollars are expensive to us. give me my money back please. License : 401e3f6b-38f0-4b83-a588-*
I am very sad.
I’m in a very difficult situation…..Please….help me please. I want a refund. The dollar is too expensive and I made a mistake. We bought 5 6 minustes ago please help me. i refund plesea. Please refund. dollars are expensive to us. give me my money back please. License : 401e3f6b-38f0-4b83-a588-*
I am very sad…
I didn’t touch, I didn’t steal. You can check. wrong and expensive theme. and i regret. Help me please..
and it didn’t happen as i expected. Sorry to request a refund. not cheap theme.. and turkey dollars are too expensive. sorry..
Hello, @Kuzgunn,
Really sorry for the inconvenience, Sorry to say that but here we only provide our dedicated support for the Theme Options related issues only, This is something not in support hand, you can directly contact the Author from Author page OR try to contact Envato they will help you.
Regards, P-THEMES.
Hello, I’m interested in buying this theme but have a question. Does the header customization allow and support a larger logo by default, such as using a logo that’s 300px-350px in height without it being shrunk down? Example – https://imgur.com/dIJfALb – as seen the logo is larger. -thank you
Hello, @imperialyap,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can change the Logo Size as per your requirements, using Theme Options or using Custom CSS, but when you increse the Logo size the header size will also increase as it is inside the header div, Hope this make sense.
Regards, P-THEMES.
Is there a way to keep the footer in the bottom without making it sticky when the page doesn’t have alot of content in it ? i tried to use some custom css but it didn’t work :/
Hello, @pimsmulders,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#footer .footer-bottom {
position: fixed !important;
width: 100% !important;
bottom: 0 !important;
}
Regards, P-THEMES.
Hello, I’ve found we have a product title with H2 heading for class=”product_title entry-title” in product page. Screen: https://postimg.cc/nCrZvtGC How could we use a H1 title for this particular class? By default there are no options. Any tips?
Hello, @baltresto,
You can change it as per your requirements by editing the file title.php under wp-content/themes/porto/woocommerce/single-product
Regards, P-THEMES.
Is it setting keeped after update porto theme? Or perhaps to create title.php in child theme?
Hello, @baltresto,
Obeviously, Its a Parent Theme Core file and will be change/overriden when ever you will update the Theme so you have to Customize it in Child Theme.
Regards, P-THEMES.
Anyway after update theme settings settings applied from main theme. It is not right if You make H2 for title in product page. It is SEO mistake. Must be H1. Can You change it with next update theme?
Hello, @baltresto,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Thank You!
You’re Welcome!! 
Hi, From setting of a page, I add side bar. The sidebar is only for this page. There is way to change the sidebar’s and the body’s width?
How to do the sidebar appears after any specific row(wp bakery) on mobile version? *The sidebar is from right
Hello, @bill_ch,
orry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Ok, I understand. Could you please tell me how can I change color on page title; I have change the background color(white) of breadcrumbs but I can not find how to change page title color from white to any other!
Hello, @bill_ch,
Can you please share the screenshot and the page URL so that I’ll check and provide you the Custom CSS for changing it.
Regards, P-THEMES.
I did it! Thanks for your interest.
Sound’s Good!!
pre sale, my Max_execution_time = 30 (MAXIMUM in seconds) , i couldn’t install the theme and use it ?
Hello, @AhmedGayed,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can use Porto on low hosting as well as your’s easily, it will not create any issue.
Regards, P-THEMES.
Hello, my theme could not be upgrade now with a message “Update Failed: This code was already used in 35.200.194.218”, but the IP address of my domain (www.fastbinding.co.nz) is 35.200.194.218. Thanks.
Hello, @kookniess,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Demos aren’t working: https://www.portotheme.com/wordpress/porto/shop26/ How can I check it out?
Hello, @paitchadze,
First of all, thanks for showing your interest in Porto WordPress.
It’s working again please try again after removing the browser cache, we were doing some update that is why it was down for couple of minutes.
Regards, P-THEMES.
Yeah, I saw that. Works fine now.
Sound’s Good!!!
Presale question:
I would like to use this “Fancy Product Designer | WooCommerce WordPress” plugin so it should be compatible?
URL: https://codecanyon.net/item/fancy-product-designer-woocommercewordpress/6318393
I want to use for mobile cases products ( https://fancyproductdesigner.com/product/phone-cases/ )
Let me know if this plugin is compatible with no any error and fit with your design and provide perfect demo if compatible.
Hello, @patelkartik,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the particular plugin with the Theme officially till now, so we are unable to suggest you on this, If you want to use it, you can try it with the Theme.
Regards, P-THEMES.
Hi,
after installing your theme i’m missing the advanced options. There isn’t woocommerce and more tweaks what to do as you shown at demo/docs. Customize part of website works fine but there is no way how I can get access to the advanced menu (tryed to reset all/deleted theme&installed etc). Porto functions and all the plugins are installed. https://postimg.cc/QFfNCthCAny tips? Thanks
Hello, @Lubancz,
Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by cliking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope its all clear now.
Regards, P-THEMES.
Perfect, works like a charm!
Also I really like functionality of your search form included in header but I want it in a specific place in the theme. So is there any option how to do it? No shortcode needed (will be nice to have it) but can I do it by placing part of custom code/div somewhere? Thank you
Hello, @Lubancz,
You can only use in header not any other place, This requires Customization.
Regards, P-THEMES.
Hi there, can i use this theme with Dokan plugin to make multivendor stores
Hello, @Tualufo,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins. Dokan plugin is already included in the Theme package as well, you can use any one which better meets your requirements.
Regards, P-THEMES.
Hi,
Can you develop a porto theme specifically for mobile? Or how can we improve site performance for mobile devices?
Hello, @kurtulusarasan,
First of all, thanks for showing your interest in Porto WordPress.
Regarding Mobile Site Speed: You can read more about it in the below-given docs:
https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag
https://apppresser.com/speed-up-wordpress-mobile/
https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/
https://www.shoutmeloud.com/mobile-site-loading-performance-test.html
And also we are working on the mobile site speed in the next coming update of the Theme.
Regards, P-THEMES.
hi. we are having issue with speed optimization on our website which is using your theme “porto”. on woocommerce loop the products images which are fetched are original uploaded files not the appropriate size. large files are fetched instead of their small variations.
i did some research and it seems that the function “porto_loop_product_thumbnail” in inc/functions/woocommerce.php of your theme is outputting images. the function itself is unpluggable so i can’t override it and directly editing the size variable in there also seems not to be working. can you please help us fix the problem?
Thanks.
Hello, @iluck,
Regarding Speed of the site:
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/rcentral519.webserversystems.com/v1bPFd1f
Please see the given screenshot, This is clearly showing in the given screenshot that the Speed of the site is slow because of JS and CSS has not been minified and because of the Server as well: https://postimg.cc/bGtbwZdh
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regarding Image Sizes:
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
If you want anything beyond it then it requires Customization and if you want our paid Customization services, you can contact our Customization team for paid Customization services or hire any developer.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Question: I have a WooCommerce Marketplace… Can I use this theme, and have different front store views to my customers?
Hello, @katiakweb,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins. Dokan plugin is already included in the Theme package as well, you can use any one which better meets your requirements.
Regards, P-THEMES.
Hi, i just want to restore the configuration of theme option of demo 14,but after restored, i realize that the opitions restored to a different demo. And i forgot to export the theme option before. I want to ask if you can send me the json of theme option of demo shop 14. I dont want to reinstall the demo because i dont want to lose more content. Thanks
Hello, @madridpapel,
Here is the Theme Options JSON file of Shop Demo 14 as you requested:
https://jmp.sh/2vbF0qa
Regards, P-THEMES.
Thank you very much
Most Welcome!!!
I have used my code in my site but I am no longer using this theme. I would like to use the code in a different website. Can you reset this please?
Hello, @elcorso,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
if i buy this theme, i need to renew my license every year? And for other plugin? Every year to modify mi site? Thanks
Hello, @AntonioS31,
First of all, thanks for showing your interest in Porto WordPress.
Renewel of the Support is necessary only to get the support on Theme, and you can get the life time update of the Theme and plugins as well when your support will expire as well.
Regards, P-THEMES.
hello, does the theme support the “woocommerce product retailers”-plugin?
https://woocommerce.com/products/product-retailers/?aff=3The plugin enables the integration of multiple affiliate links for one product.
Hello, @spooky-jack,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the particular plugin with the Theme officially till now, so we are unable to suggest you on this, If you want to use it, you can try it with the Theme.
Regards, P-THEMES.
Hi, by purchasing an elementor theme, will the pro version of the plug-in be released or should it be purchased separately? Thanks.
Hello, @Smart86,
There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
