Hello,

Please do the following debugging one by one, I am sure it will help you in solving your issues.

https://themeforest.net/comments/23507969

Porto Documentation:

https://www.portotheme.com/wordpress/porto/documentation/

Porto changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Porto FAQ’s:

https://smartwave.freshdesk.com/support/solutions/folders/5000171807

Porto Video’s:

https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

1. Things you should do first:

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you but after extending your support extension because your 6 months of support period is expired from 24/03/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @eduardoguilhon,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, It will hide the Featured Image from your site.

.page-image.single {
    display: none !important;
}

Regards, P-THEMES.

Hello, @jareddoesitbest,

You have to remove it from Porto >> Theme Options >> WooCommerce >> Single Product, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-

Regards, P-THEMES.

Hello, @baixalab,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @aniquedejong,

Note: SKU search only works with live search and it shows the result if customer select/click on the product from live search dropdown suggestions only but not by clicking on the search icon or Press Enter, as this is the default Functionality of the Live Search.

You can not change it, This requires Customization.

Regards, P-THEMES.

i want to check some function before i order it, thanks!

Hello, @atlinia,

First of all, thanks for showing your interest in Porto WordPress.

The Images settings of the products are coming from WooCommerce, Please read the below-given articles:

https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.

And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.

Regards, P-THEMES.

Hello, @bill_ch,

Sorry to say that but this is not possible, This is coming from WooCommerce and our Theme does not have any influence on it.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.

Regards, P-THEMES.

Ok thanks!

You’re Welcome!!

Hello, @grueter6,

You can only set the SVG using HTML WP Bakery element on your site, Otherwise, you can only use the png/jpg image for logo on your site.

Regards, P-THEMES.

Hello, @shanukag,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

Hello, @ProTechEx,

Please do the following steps of debugging one by one:

https://themeforest.net/comments/23507969

Porto Documentation:

https://www.portotheme.com/wordpress/porto/documentation/

Porto changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Porto FAQ’s:

https://smartwave.freshdesk.com/support/solutions/folders/5000171807

Porto Video’s:

https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

1. Things you should do first:

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

And also please once check with Porto >> Speed Optimization Wizard that something is blocked from there or minified etc… change the settings from there and check your site after removing the cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @antanast,

Yes, you can, simply create a new page and then use Porto Studio functionality and Import any of the pages as per your requirements:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

Hello, @enesbaba123,

I am sorry but here we only provide our dedicated support for Pre-Sale Questions and small Theme Options related issues only, Please contact Envato for it.

Regards, P-THEMES.

Hello, @xRacer,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @waqtheme,

1. Google Map:

This is not the Theme issue but your Google MAP API key issue, Please see this screenshot: https://postimg.cc/dZvmrRFM
, This is billing issue of your Google MAP API key, you can read more about it here:

https://developers.google.com/maps/gmp-get-started

And try to contact Google MAP Support for getting help on this issue.

2. Contact Form:

I can see the Contact Form is there on your site Contact page:

It must be the cache issue at your end nothing else.

Regards, P-THEMES.

Hello, @mrHoc,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @MrADeveci,

By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size. In the below-given articles, It will show you how to prevent WordPress from generating image sizes.

https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/

https://mythemeshop.com/blog/how-to-prevent-wordpress-from-generating-image-sizes/

https://cloudinary.com/blog/introducing_cloudinary_s_wordpress_plugin_for_dynamic_images_and_video

And Reading Theme: This is a default function for the themes, themes generate thumbnails accordingly as these will be used somewhere on the pages of the website.

OR

Please use this plugin WP Optimizer: https://wordpress.org/plugins/wp-optimize/ It will optimize images and reduce storage capacity. It is not possible to generate the desired number of thumbnails as mentioned earlier.

OR

You can turn off the regeneration of the Image sizes by Theme using some code snippets as well, Please add the following code in the child theme’s functions.php.

add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
    remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
              …
}

Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code. It will work for you and you have to code for all the other sizes of the images you want to remove from your site by yourself.

Regards, P-THEMES.

Hi, thanks – the code you have provided works well in my functions.php file, together with using the ‘Regenerate Thumbnails’ plugin I was able to tidy up a lot of unnecessary image files from being created and dumped into the folder.

Appreciate the help.

Sound’s Good!!!
You’re Most Welcome!!!

Hello, @luckysherrif,

You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
​ Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.

Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/07/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @legamez,

First of all, thanks or showing your interest in Porto WordPress.

No, WPML is not included in the theme package, you have to purchase it separately.

Regards, P-THEMES.

Hello, @madderley,

No, sorry to say that but this is not possible, The only part of the header becomes sticky which has the main menu in it, and in Shop 9 there is no such header which has Main Menu under it, If you want you can use Header Builder and how it works, Let me try to explain you the functionality of the Header.

The header is divided into 3 rows: https://ibb.co/bzHSpQ2

1. Top Header Row. 2. Middle Header Row. 3. Bottom Header Row.

And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.

You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB

If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.

This is how it works and it is the default functionality of the Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Kyo_Kusanagi,

This seems to be the zip disabled issue on your server, please once check with your hosting provider that you must have enabled the zip on your site from your server.

OR

Please read this thread: https://themeforest.net/comments/24200883

Regards, P-THEMES.

where i can disable or edit popup newslater

Hello, @Kyo_Kusanagi,

Please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.