23249 comments found.
I was reading others comments and think i found my answer already but i want to ask just to be 100% sure.
I installed Porto, installed Elementor and Elementor Pro.
I installed Demo Content Shop 6 For Elementor (made sure it was for elementor)
When i create a new header under Elementor > Template Builder > Header and i build the header and then set its display for “Everywhere Site Wide”, the header appears site-wide, but it completely breaks the Shop page. The top banner from Shop 6 is gone, all of the products display full width on the page, and the left sidebar with the filters appears all the way at the bottom of the list of products. So the layout changes from Header then Shop Banner – then Left Sidebar + Products then Footer and changes to Header then Products then Left Sidebar – Then Footer.
Basically if i activate a Elementor built Header site-wide, it breaks the shop page and the products go full width and the left sidebar is now underneath the entire list of products.
When i right-click in chrome and inspect the code, the original working layout has normal css selectors and div classes but once i activate the header in elementor template builder, the CSS selectors and DIV classes for the ENTIRE page change completely to Elementor based selectors. So it seems as if activating the Elementor built header turns the entire Shop page into Elementor blocks.
What is going on, why would you even implement Elementor into Porto if the Header/Footer builder isnt even usable. That is one of the main draws for Elementor Builder and the reason probably 50% of people buy a license for it.
Ok here are images of the issue.
How my site looks with Porto Header Builder Header: https://imgur.com/555hzLq How my site looks with Elementor Template Builder Header set “site-wide”: https://imgur.com/vfNUXYIAs you notice, the second image that is the Elementor built header, the sidebar is now under the product list, the top banner 80% off Sale banner is gone.
No other settings have been changed, the only change was setting the Elementor Header to site-wide. If i turn the Elementor header off, then the shop page goes back to normal (first image).
Hello, @JohnCorsner,
The Header and Footer of the Elementor Page Builder Functionality is from Pro version of the plugin.
And with the Theme package the Elementor Page Builder comes but not the Pro version. Customer’s can purchase the pro version seperately if they want to use it.
Now, On issue, Porto WordPress already has the Core Feature of Header Builder and Footer Widgets Builder as well. So no need for any plugin for this.
Obeviously not Elementor Pro plugin but Elementor Header and Footer Builder plugin creates some issues for you right?
That is because that Elementor Pro plugin but Elementor Header and Footer Builder plugin is conflicting with the Core feature of the Porto WordPress Header Builder and Footer Widgets, So Please do not use it, OR try to contact plugin Author and ask for help on it.
Regards, P-THEMES.
I dont think it is an issue with Elementor Pro because when i use the Porto header, the shop page’s css selectors and div classes are normal classes, but once i activate the Elementor Header, the entire pages css and div selectors all change to .elementor or #elementor. So it seems as if the demo imported Shop page is not built with Elementor, yet the imported demo was an “elementor” demo. The problem seems to lie in the fact that the shop page for porto is not built with elementor and thats what is causing the issues. Maybe you guys should FULLY adapt your theme to Elementor before advertising it as being compatible with Elementor. Because if you had built the shop pages from the start with elementor so that the div classes where elementor based, it would not be causing issues when the elementor header is activated. I narrowed down the problem to the entire pages selectors changing to elementor widget based selectors, which means the shop page that is included in all of the “elementor demos” is not actually elementor.
Oh and it is most definetly a problem with Porto, not Elementor Pro, because if i activate site wide header and then build a new shop page with Elementor Pro, and design it exactly like the Porto shop page, everything works fine. So, again, the problem is that the shop page is built with Porto css selectors, not elementor based widget selectors that they would have it the shop page was actually built with elementor.
Hello, @JohnCorsner,
I think you have not read my last reply properly, As I explained in my last reply:
That is because the Elementor Pro plugin but Elementor Header and Footer Builder plugin is conflicting with the Core feature of the Porto WordPress Header Builder and Footer Widgets.
The shop page is an Archive page and you can not directly edit it and we have built it by following the complete rules of WP and Elementor.
The only issue you are facing is the header distort issue when you built it using Elementor Header Builder and Footer Builder plugin which is conflicting with the Theme Core Header Builder. and This is not the Elementor but the Elementor extension issue, So I again suggest you to once contact with plugin Author, and then contact us via our support system with plugin Author reply.
Regards, P-THEMES.
Hello, @TanvirRoky,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
How can i add category and skill on portfolio? I didn’t find any option to add category and skill on portfolio.
Hello, @TanvirRoky,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
No i didn’t purchased but my client purchased. I am creating website for a client. He gave me the file which i installed in localhost to understand theme functions.
Hello, @TanvirRoky,
Please contact your client and ask for the product purchase code PDF file and then contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
I want to hide the social links / icons from the mobile menu in the header since they are already shown in the side navigation. This will clean up the space in the header (only the hamburger and the logo). On desktop however the socal links should be shown of course in the header next to the menu. How can I do this?
Hello, @lensbreak,
This can be simply remove using Custom CSS, please share your site URL so that I’ll check and provide you the Custom CSS for it.
Regards, P-THEMES.
Hello people at Porto. We will use Porto. Our project (after long delays) is finally getting up and running. One question. Not support related but we need some info.
We want to expand Porto functionality. We are working with large wholesale retailer – which is working on Magento – not Woocommerce. Bu that doesn’t matter. What we want to do is to copy their wholesale bulk add to cart table. We have their approvals and all that. That table on their website is optimized for bulk ordering and there is no plugin for woocommerce which can do that. As far as we know it.
That being said we are looking to find someone who can estimate work for us and tell us price for that work. Basically we would like to know is that what we want possible to do inside Porto or not? – So we thought that it’s best to ask theme creator first – since you are most knowledgeable about your own product inner working.
So basically our question is: do you offer theme customization work, if not can you recommend someone you know? Where can we contact you?
Hello, @magnumko,
Yes, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Please contact us via our support system or via our email newsmartwave@gmail.com so that we will share the customization department email with you.
Regards, P-THEMES.
Yes we are aware custom work is not subject of your support. We will contact you at that email in the next few days. We need to prepare description so that your devs. can clearly see what we want. Thanks a lot!
Hello, @magnumko,
Yes, Sure.
Regards, P-THEMES.
Hello,is there a way to set a different menu for mobile?
Hello, @equalitygr,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible using Theme Options.
Regards, P-THEMES.
Hi, I bought your theme back in 2019-01-07 , and the support is expired.
Last week I faced a problem on Bluehost server and I deleted all the files using FileZilla, and maybe I forgot to deactivate the theme, now I am not able to use the theme at all because of license issue, it there anyway if you can reset the Purchase code for me and destroy the old one, I really appreciate your support in advance.
You replied me :
Hello, @Wolfsbane,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
But still I am getting the same error, “The package could not be downloaded.” I contact BlueHost and this their answer:
Main Demo installation is failed! Purchase Code is not valid!!!
Please provide this error to Theme vendor . So they will hep you to fix that.
Hello, @Wolfsbane,
I have reset the same Code and now again I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Now first activate the Theme again on your site with same purchase code.
And then Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope this helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, sorry. Members are not displayed by calling “porto member”. Thanks.
Hello, @beaztie,
I have just tested the Porto Members element now at my end and it is working perfectly fine at my end, You can check it on my test site here as well:
http://hubdatasolutions.com/pearl/porto/corporate13/test/
Please do the following debugging one by one, I am sure it will help you in solving your issues.
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itOtherwise, please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Hi, sorry. Members are not displayed by calling “porto member”. Thanks.
Hello,
Please do the following debugging one by one, I am sure it will help you in solving your issues.
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itOtherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you but after extending your support extension because your 6 months of support period is expired from 24/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Whenever I make a new post with a featured image, it appears at the beginning of the publication, how do I leave it by default without that image appearing? Even if it’s configured … I don’t want to have to configure the “Post Options> Media type> none” setting on each post
Hello, @eduardoguilhon,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, It will hide the Featured Image from your site.
.page-image.single {
display: none !important;
}
Regards, P-THEMES.
Hi,
If i just delete the size guide block, will it just not appear on the product page? Of do i need to remove that portion from the product page template.
Hello, @jareddoesitbest,
You have to remove it from Porto >> Theme Options >> WooCommerce >> Single Product, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
Regards, P-THEMES.
Hi, i have deleted the template to a domain and I would like to setup it on another one. how can i dot? thanks
Hello, @baixalab,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
I understand that live searching on a tag is working, only not when you click on enter. What are the possibilities to get this work?
Hello, @aniquedejong,
Note: SKU search only works with live search and it shows the result if customer select/click on the product from live search dropdown suggestions only but not by clicking on the search icon or Press Enter, as this is the default Functionality of the Live Search.
You can not change it, This requires Customization.
Regards, P-THEMES.
i love this products images layout one by one listed with big size:
https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product/ultimate-bluetooth-speaker/so if i can set the size to more big and page full width?
like this one: https://s1.ax1x.com/2020/05/04/YCBJTe.pngthanks!
i want to check some function before i order it, thanks!
Hello, @atlinia,
First of all, thanks for showing your interest in Porto WordPress.
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
Regards, P-THEMES.
Hi, There is way to change “continue shopping” button on shopping cart in order to navigate the user to previous page before click the “view cart”?
Hello, @bill_ch,
Sorry to say that but this is not possible, This is coming from WooCommerce and our Theme does not have any influence on it.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Ok thanks!
You’re Welcome!!
hello, my svg image is not displayed, does it not work in porto?
Hello, @grueter6,
You can only set the SVG using HTML WP Bakery element on your site, Otherwise, you can only use the png/jpg image for logo on your site.
Regards, P-THEMES.
Hi,
How can I add add icons next to the cart in the header here? https://pasteboard.co/J6LAPAF.png
For an example ; A user icon to access the account page. And how can I get the link to redirect a user to their account when they click on this icon?
Hello, @shanukag,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hi
I have two issue on the theme:
https://prnt.sc/sacwtmon the last (big circle) the images are missing: https://prnt.sc/sacwtm even though the images are selected: https://prnt.sc/sacyu1
The other thing is: https://prnt.sc/saczug The letters is cut off below (I think it’s not enough place below)
How to fix it ?
Hello, @ProTechEx,
Please do the following steps of debugging one by one:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also please once check with Porto >> Speed Optimization Wizard that something is blocked from there or minified etc… change the settings from there and check your site after removing the cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have already imported a demo and my website is live. I want to import one page only from another demo. Is that possible?
Hello, @antanast,
Yes, you can, simply create a new page and then use Porto Studio functionality and Import any of the pages as per your requirements:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Hi I just got this theme but I’m not satisfied is there a chance to return it ?
Hello, @enesbaba123,
I am sorry but here we only provide our dedicated support for Pre-Sale Questions and small Theme Options related issues only, Please contact Envato for it.
Regards, P-THEMES.
