28318 comments found.
Hello,
is it possible to edit attribute drop downs in the product page?
PC and Mobile has different looks:
https://imgur.com/WuQX7hw https://imgur.com/ZrDGh7zWhile I would like to use completely different colors…
Thank you!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello! I’m looking for a template with the option/plugin for booking and buy products. The theme is focused for a restaurant. Do u have something like this? Thank you!
Is it possible to have product image thumbnails in the sidebar of the ‘stacked right layout’, then when clicked will move down to the corresponding image in the stacked layout? Either through shortcodes in the template file or something else?
Thanks,
Hi,
It’s not possible with the current template file, so will need some custom coding.
hello , I have purchased two licenses, I need buy one more, can I get some discount?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I requested a refund more than two months ago and got “we’ll ad that as a feature request” as a response. I thought I got them to understand that it wasn’t a feature request but a refund request…and never heard back…so I asked again and was told that someone would get back to me…and no one did…so I asked again..and so on and so on and so on…
Hi,
This account doesn’t seem a Flatsome buyer account. Please contact Envato Support to check the process.
Hello, is it multivendor theme? thanks
Hi,
You can use Dokan or another multivendor plugin with Flatsome to build a multivendor website.
how to remove tags under posts in flatsome?
sorry i should say how to HIDE tags under posts in flatsome..i want them to be there but NOT visible to the audience
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi its been 7 days and i have not got ur response yet.. ?? wow.. today was monday i was expecting one today. i have to go ahead please?
Is there anything special for mobile layout except responsive in this theme? Bcz today is world of mobile.
Hi,
Flatsome is a fully responsive Wordpress & Woocommerce theme. If you’re looking for mobile apps or web apps, trying to use only one Wordpress theme for both will be a wrong choice.
Hi! Thanks for the few questions you answered from my list of questions about the theme (https://flatsome3.uxthemes.com/demos/shop-demos/fullscreen-fashion/). However, you have not answered all of them. I am still waiting for an answer since last Friday regarding the following questions:
1) Can the theme be adapted to sell TENNIS products (such as tennis rackets, tennis bags, tennis apparel, etc.)?
2) Can more text be added to the home page? I will need to have a few paragraphs of text (500-1,000 words) on the home page. Would that be possible?
3) How many images can the slideshow take? I see only 2-3 in your demo but I would like to have 10.
4) Is the theme compatible with Slider Revolution?
5) Does the theme come with Slider Revolution or there is an additional cost to add it?
Thanks.
Hi,
- As I said in my previous answer, Flatsome is compatible with Woocommerce and all of its official extensions. So, yes, Woocommerce supports such products.
- You can add anything you want via UX Builder elements.
- You can add 10 or more images, banners, logos, sections, grids, row&col layouts into the Slider element.
- Yes
- Flatsome comes with the UX Slider element. Slider Revolution is not bundled with the theme.
Good afternoon
When a portfolio item is in multiple categories they all display in the URL e.g. domain.com/portfolio/category-1,category-2,category-3/porfolio-item-name
This is obviously not good for SEO etc and I am aware it has been acknowledged as a bug for a couple of years. Is there a fix for this that I am overlooking?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Please update the slider code, it is disappearing when people have an Adblock google chrome extension. This one: https://chrome.google.com/webstore/detail/adlock-adblock-privacy-pr/aemffjkmgcepimloclpkecifcnipnodh
I have reviews enabled on my site, but the reviews tab doesn’t display, it also doesn’t show in the Advanced section of the product.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Why the theme menu I installed does not have a features menu，and shop sub menu also.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Do you have mail? I do not want to send pictures, only message
You can reach us from Flatsome>Help & Guides>Premium E-mail Support. Please do not remove your purchase code from the email.
My lightbox search result font is way too big. How can I adjust the font size of the result? See screenshot http://prnt.sc/safav5
Hi,
Can you submit a support ticket here?
hi dear, your theme is awesome.
Thank you 
This theme is a complete disaster on Mac. We cannot out our website online because of the horrible mac version.
We were working with the support theme but the ticket go closed in the middle of the conversation – without any resolution.
Extremely dissatisfied at this point and unsure of how to proceed. Can this issue be resolved of is the theme simply this bad? Do we have to buy a new theme and re-develop our site?!
Have submitted several tickets.
Please help. This situation is a disaster for our business!
Hi,
I see that your ticket isn’t closed and has been answered. Please keep replying to the same ticket to make the process faster.
Hello,
Can you please advise how to change the hover background color for the dropdown list in the main menu?
Currently the I’m using the default dropdown list and once you have over a certain item in that sub-menu, the background of that specific item/row changes to light grey. Can you advise how I can change the colour of the hover background in CSS?
Thank you.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, can i insert the wish list in the header?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi is it possible to have both side-bars (left and right) on the shop page?
Hi,
Flatsome doesn’t support 2-sidebar layouts for now. You need to create a custom layout manually.
Hello ! I’m having an issue on the following example : https://flatsome3.uxthemes.com/demos/shop-demos/fullscreen-fashion/ On iPad an iPhone, the transparent header is hidden behind the slider whereas on all other devices, even Safari on iMac, it is working correctly. The problem is only on iOS devices, is it an already known bug ? I have tried other themes which have the same example but are working correctly on iOS devices. Regards
Hi,
Something has changed in Safari on the latest iOS version. Our developer team is working on a proper solution and we’re trying to include a fix in the next release.
Hi, Thanks for the information, as I wanted to go live with tranparent header and light text at least for desktop devices, I have inserted the following javascript in header scripts to revert back to a classic header on iOS devices. I will remove my workaround as soon as you (or Apple) will release a fix.
<script>
jQuery(document).ready(function ($) {
var iOS = false;
if (!!navigator.platform && /iPad|iPhone|iPod/.test(navigator.platform)) {
iOS = true;
} else {
iOS = navigator.maxTouchPoints &&
navigator.maxTouchPoints > 2 &&
/MacIntel/.test(navigator.platform);
}
if (iOS) {
$('#masthead').removeClass('toggle-nav-dark');
$('#masthead').removeClass('nav-dark');
$('#header').removeClass('has-transparent');
$('#header').removeClass('transparent');
$('#wide-nav').removeClass('toggle-nav-dark');
$('#wide-nav').removeClass('nav-dark');
}
})
</script>
Hey ! I saw that the problem have been fixed in version 3.12.0, thank you so much for that. I have removed my workaround and everything is fine.
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