Hi imbassyinc! This happen since you have installed Uncode too many times, anyway, as you can read if in the error message please contact us privately, and insert in the email the complete Purchase Code so we can verify and help: https://themeforest.net/user/undsgn

Hi diogorsergio! We are sorry but we are not able to replicate, tested now on a brand new installation and everything is working as expected, quick test here: https://undsgn.d.pr/hJVXWi
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi dandi! I’m sorry but I really don’t get your request. What are you trying to recreate? Is this something you saw in our demo? Otherwise, lease try to explain with different words.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

PS: You need also to select this menu layout https://undsgn.d.pr/vEEyOX

Thanks – that worked.

Thank you for the confirmation!

Hi onewayticketrip! No sorry, unless to suggest to verify if you are complaint in the System Status with the Server Requirements, we need to check the installation if you have an odd issue isolated to this installation.

Hi CleverCell! No there is not a method to make the header size perfectly fit the image and this is also pretty logic in responsive web-design: https://support.undsgn.com/hc/en-us/articles/213459809
If I’m not wrong Slider Revolution that is part of Uncode has a method but obviously the design then is limited.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi michaelgostev! If you have an old version you need first to update to a recent version using the Envato Market plugin, and then register the new version: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market

Thank you very much !! it worked ! The registration method has updated (now it’s the new system with just the purchase code to indicate on the System Status page). As my purchase code was used on a different website, I cannot activate it, so according with this article (https://support.undsgn.com/hc/en-us/articles/360000849998) I have sent you a message via your profile with my purchase code, asking you to unblock it for a new registration. (I no longer use it on the previous website, that’s going to be deleted). Thank you very much for your help !

Hi michaelgostev! Ok someone of the team should have replied.

Hi yichu! Not sure to understand what you mean or better understand the context, sorry. Do you refer to the category pages? Ex: https://undsgn.com/uncode/product-category/woman/
In case you can follow these (this is the same setup when you import contents):
https://support.undsgn.com/hc/articles/213459529
https://support.undsgn.com/hc/articles/213459549
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi! I’m using the “product categories” element in the wpbakery Which I can select some of categories to be show on a page. But when using it the title is not showing.

Hi yichu! I’m sorry but I really don’t get you without accessing the site, can you please open a private ticket as suggested so we can access your website and check?

Hi kosta97! Obviously this is a theme file but as you can see from the URL it is processed by WPRocket, you should really ask their supporters to check better, probably is not configured correctly, I can think you have not activated the minify options. For example, this is a report from our demo (that uses WPRocket too): https://gtmetrix.com/reports/undsgn.com/UmrIZKM1
Maybe yes the plugin works fine (it’s one of the best) but it does not minify the JS files on your site for some reason they should check.

Hi creativeankitb and thank you for interest! Unfortunately, Uncode is only available as WordPress theme.

Hi rbarrueto! I’m sorry but it’s not so easy to update the icon file or something that you can do yourself, anyway I see that this icon is part of the Font Awesome 5.0 and it’s not possible to incorporate the version 5 icons in the actual Uncode icon files, these are variable icons that are not supported at the moment (our icons pack is created with IconMoon and last time we contact them they report it still not possible to use). I think you need to rely to import a PNG and apply with some CSS tricks.

Hi entdecker! Of course the Adaptive resize doesn’t work with animated Gifs because you would lose the animation, since the thumbnails creation process takes place on the server and they are not able to create Gifs (a long-standing WordPress problem). In a few words it’s by-passed.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you!

Thank you for the confirmation!

Hi gojko3! No actually I don’t remember any user complain this problem with the redirect option. Are you compliant with the requirements in the System Status? Are you able to save Theme Options in general or it’s limited only to this option (that seems odd)?

Everything is in the green in the System Status except for PHP Max Input Vars (allowed) – which is set to 999, every other setting seems to work fine when saved.

Hi gojko3! Ok, fixing the Max Input Vars is the only suggestion I have, since as for documentation (and alerts you have in the admin), this value is responsible for the proper functioning of the Theme Options (it’s also super risky works with the minimum value not respected): https://support.undsgn.com/hc/en-us/articles/213459869

Hello!
Text strings in Uncode Privacy plugin can’t be handled from the backend, so you have to translated with a plugin, if you need to translate them, or do modify them with the filter `gettext` in this way:

add_filter( 'gettext', 'uncode_support_gettext', 20, 3 );
function uncode_support_gettext( $translated_text, $text, $domain ) {

 switch ( $translated_text ) {

  case 'I Agree' :

      $translated_text = 'Whatever you want';
      break;

  case 'Privacy Preferences' :
      $translated_text = 'Again, what you prefer';
      break;

  case 'Save Preferences' :

      $translated_text = 'Etc. etc.';
      break;

 }

 return $translated_text;
}

You can put this code and modify it into the file functions.php of your child theme.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

It works, thank you! For next questions I will contact the support team!

Thank you too! Best

Thank you for the confirmation! Let us know how it goes!

Did the job—thanks a million!

Thank you again for confirming! Much appreciated!

Hi efdesignbr and thank you for the confirmation! I think the author can guide you on the installation and fine tune of their plugin!

I considered the support provided very weak … take a look: #53870

Hi efdesignbr! Sorry but maybe we didn’t understand each other, I never said we would help you with this plugin. Our support takes care of the native features of the theme, as it is the author of the plugin who must give you all the directions for integration into the theme where you want to use it. Please read my answer above carefully. Our support agents can’t know or study every plugin since there are more than 30.000. This is a product of another author and he has to give you the correct directions and support. Please also review the official ThemeForest policy (support is related only to plugins that are included in the product and no extra features or customizations): https://themeforest.net/page/item_support_policy#whats-not-included-item-support
So since you bought, or you are going to buy a Premium plugin with support included I don’t understand why you don’t ask the author of this product for a support, by the way, they are the expert for this, and the official policy it’s pretty clear in this.

Hello,
it also depends on what menu you have on desktop. With the menu layout I can see on https://organela.rs/ this CSS snippet should solve your issue (paste it into “Theme Options -> CSS & JS -> CSS”):

@media (max-width: 959px) {
  .mmb-container {
    width: 100%;
  }
  .mobile-shopping-cart {
    left: auto;
    right: 10px;
  }
  .mobile-menu-button {
    position: absolute;
    left: 0;
    right: auto;
  }
}

Let me know, best

It looks great! Thank you!

Thank you for the confirmation!

Thank you for your quick response! I was trying to install some plugins like “Quantity Field on Shop Page for WooCommerce” but it doesn’t display properly with Uncode theme. I need that option very much, I’ll try to find some other solution. Thanks!

In case you need help with customisations here you can find some suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209

Thank you very much!

Thank you. I really appreciate the answer. I did try the addon with the standard VC and it worked, hence the confusion, I’ll try your solution.

Sorry about the frustrated comment, it comes from the Envato’s platform…. both with clients’ account (non)management and that if a theme is purchased and anything happens even years later (since updates are provided), it leaves customers in an awkward position. I’d rather buy it directly from you honestly.

Thank you again and keep up the great work!

Update: adding it to functions didnt work, but replacing their include with the action did the job. Thank you!

Hi selenaviaggi, this works like a charm for us, anyway thank you for the confirmation!

Hi deeneo! This is native of WordPress and you can activate from the Screen Options at the top of the page: https://undsgn.d.pr/vZNM9M
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Holy sh.. thank you very much! Love you!!

Hi deeneo and thank you for the confirmation!