23249 comments found.
i have some issue .. when i am trying to save theme options …came this error
There was a problem with your action. Please try again or reload the page.
can you please help me how to fix?
Hello, @mehar_junaid,
This issue mostly occurs because of some sorts of server restrictions like:
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
Regards, P-THEMES.
so its mean we have to disable this rule in server side? and how to do through cpanel ?
Hello, @mehar_junaid,
Yes, you have to, and please contact your hosting provider on this, your hosting provider will do it for you.
Regards, P-THEMES.
Hi, How to disable “Share this post” from appearing on every page? This thing here: https://i.imgur.com/OUl5icI.png
Hello, @boss_endorpher,
I am not able to see your provided screenshot, You can turn this ON/OFF from Porto >> Theme Options >> Post >> Single Post as showing below as per your requirements:
Regards, P-THEMES.
That worked, thank you very much.
I’ve updated the latest theme, but The Events Calendar PRO plugin update is not in there? when will this be updated? thanks
Hello, @dee-uk,
The Events Calendar PRO plugin is not the Theme plugin, This is the third party plugin, please contact the plugin author and ask about it.
Regards, P-THEMES.
ah, ok – my customer must have installed it – thanks
Yes and thanks for your understanding.
No worries – thanks for replying so promptly 
You’re Welcome!!! 
Hi,
Im planning to purchase this Porto | Multipurpose & WooCommerce Theme for my woocommerce wardpress web site. Before purchase the theme, I need to clarify few things,
1. I need to change the site language in to German or french. Is that possible with this theme.
2. Im planning to use Android/Apple WebUI for create 2 apps for Android/Apple devices. For that I need full responsive web theme. Is this requirement fits with your theme.
3. Is this theme support the Elementor plugin
This is the theme I need to purchase
https://www.portotheme.com/wordpress/porto/shop17/Please reply me soon as possible.
Thanks and Regards,
Hello, @rubasingha,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, If you want to change your site language in any single language you can easily do it using Loco Translate plugin:
https://youtu.be/z_X4mELtYDM
OR if you want to use your site in Multi languages then you have to use WPML or Polylang plugin as per your requirements.
2. Porto WordPress is fully responsive Theme, you can check our live Demos as well:
https://www.portotheme.com/wordpress/porto_landing/
3. Yes, Shop 17 is fully compatible with Elementor plugin.
Regards, P-THEMES.
I’m trying to update the site and I can see my style edits in the Customizer but when I view on the front end they are not showing up, even after I click PUBLISH. I deleted any caching plugins but that’s not helping. I can’t purge my cache every single time I want to preview the site. That would kill my workflow. Can you help??? I don’t have any caching plugin enabled or caching on the server enabled.
Hello, @vincidesigns,
Please read and follow all the points listed in the below-given article, I am sure it will help you in solving your issue, Otherwise, please contact us via our support system with your site WP Admin and FTP Login details so that we will check it for you.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello there, something is not working after the last update, on YITH Ajax product filter for example if i choose filter type as DROPDOWN is not showing any filter, but if i change it to list or label is working. Before the update dropdown filter had no problem.
Hello, @okarimasu,
Please make sure that you have set the Query Type as OR if you are using dropdown, Query Type as AND will not work with dropdown, It requires List.
Hope it make sense.
Regards, P-THEMES.
Hello there, I tried all possible settings, the filter is not showed up at all if i select dropdown.
Hello, @okarimasu,
Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
Hi, I would need a download manager plugin to use with your theme. Is there any you can recommend?
Hello, @design-is-life,
Sorry to say that but we have not tested any of the third party plugin for this reason, you can try any third party plugin at your own risk which better meets your requirements.
Regards, P-THEMES.
Thanks for your answer
Most Welcome!!
How to disable this popup? Here the link of image: https://ibb.co/jz3mnD5
Hello, @chhunloveluch267,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And please watch this video:
https://youtu.be/AMNiU1-ji_U
Regards, P-THEMES.
I already register with your support but there was no any Email for activate?
Hello, @chhunloveluch267,
Please share your product purchase code PDF file with us via our email: newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
Hi, i need help to change the code installation to other domain. I desactivated the theme and deleted from the old hosting and domain, and when i added the Item Purchase Code in the new domain it says is already used in the old one.
Hello, @alejandraponce,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Olá amigos do porto, estou tentando entrar no site do seu suporte e está dando pagina offline, mas estou aqui deixando minha insatisfação porque não está funcionando a mudança do link “My Account” Quando o visitante clica ele apenas recarrega a página principal, tentei mudar e colocar o link de my account mas não está funcionando… https://prnt.sc/sgs8bi
Hello, @welli0806,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
And please watch this video:
https://youtu.be/mO-kQGitvic
Regards, P-THEMES.
unfortunately I couldn’t, it’s still confusing! I’m using elementor and the toturial is different, I even tried to change the link within the block, but even that doesn’t change …
Ok now I got it, I tried my hardest to use the pagebuilder so as not to conflict with the elementor, the last time I did it broke my site all hahaha, thanks for the quick tip, hugs Porto support staff
Hi, I just purchase this theme, can i use it with multiple websites?
Hello, @animtr-studio,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Hello – Porto-Team,
whats the best Builder to work completely with Porto-Theme (WP Bakery or Elementor free) – whats with updating WP Bakery or Elementor plugins – is there a need für Elementor Pro?!? to use all options of Porto? – I would like to use “Home CORPORATE 4”
Many thanks for your incredible Theme
Greetings from Bavaria
Hello, @mbreu,
“Home CORPORATE 4” is not available with the Elementor version, but is available with the WP Bakery version, You have to go with WP Bakery.
Regards, P-THEMES.
hi, presale question I have many products with custom field added with acf plugin 1 – Can i in your template product custom add it ? widget for this ? elementor pro is ok for that i think 2 – Can i custom template product in the page shop and so add some custom field ACF in the shop page for my product? Sorry i’m french and it’s hard ton explain correctly thanks for answer
Hello, @alderanda,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can use the Shop Demo’s using Elementor plugin as well.
2. Sorry to say that but we have not tested ACF plugin with the Theme so we are unable to suggest you on it, If you want you can try it with the Theme.
Regards, P-THEMES.
thanks fo quick reply, it’s appreciated so if i don’t use acf how can i add some custom in your solution i’ll make a ecommerce wine product and i must add the year of wine the region of wine (burgundy, rhone…) the domain of wine the description of domain and the color (red, white, rot) contenance (75cl, 100cl)
the custom field must be add to the product page and i want add one or two custom in shop page when i present in a grid the bottle. Does your solution can do this ?? thanks
Hello, @alderanda,
As I told you this is not the Core functionality of the Theme and nor we have tested any of the third party plugin for this reason with the Theme so you can use any of the third party plugin as per your requirements at your own risk.
Regards, P-THEMES.
Hi, on trying to update the theme I receive the message ‘Your ip address is blocked as spam’. I’ve noticed a previous commenter today has reported the same issue. To clarify, I’m not using this activation code on multiple sites. Please can you look into this?
Hello, @casualbeavis,
I have whitelisted your IP now, please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thanks for the very quick response, but I’m still getting the same error?
Hello, @casualbeavis,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you and solve it for you on your site.
Regards, P-THEMES.
Thanks, it’s working now. I guess it just took a short while for the whitelisting to take effect. Thanks so much for resolving this so quickly!
You’re Welcome!!!
Hi there, new to your theme. I created a couple of products before installing a demo. Once I installed a demo my products are gone. Where did they go? Can I recover them? How can I prevent this from happening again if I change demo again?
Hello, @PharmaSpa,
You can simply go to Porto >> Setup Wizard >> Demo Content and click on any Shop Demo, Now click on details and un-check override existing content as showing below:
This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, for example pages/posts/products/custom-post-types, etc… and vice versa if you check it before importing the Demo content.
Regards, P-THEMES.
Thank you so much
You’re Welcome!!!
Hi, How can i change the shop demo1 to shop demo2 ? i have installed & operated the shop demo1.
Hello, @gunrose2003,
You can simply go to Porto >> Setup Wizard >> Demo Content and click on Shop Demo 2, Now click on details and un-check override existing content as showing below:
This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, example pages/posts/products/custom-post-types etc… and vice versa if you check it before importing the Demo content.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi thanks for your reply. Now I operated on Shop1 demo of WPBakery, if I would like to switch Shop1 elementor(will not use the WPBakery), how should I do?
Hello, @gunrose2003,
Same way, Just Choose elementor option while Importing the Demo.
Regards, P-THEMES.
“Porto Products” block bug report:
If I build a page with the “Porto Products” and set “Pagination” to “Show Pagination”.
I have a unexpected behavior when I click to see another page, the products are refresh on the grid but the page stay at the bottom instead of scroll up to the top of the block.
I don’t seek for a support about that, I just want to report so that it will be fixed or upgraded in the next release
Best Regards Nexus
Hello, @NexusFred,
I have just tested it at my end and finds the same issue, It means you are right, Its not going back to above, I am very thankful to you for letting me know this issue, I am forwerding this to the development department for testing in deep and try to solve it with the future upcoming updates of the Theme, please be patience till that.
Thanks for your understand.
hello, how can i update up to version 5.3.2 now i have the version 5.3.1
Hello, @josetm,
Please check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
helllo i am getting error that my ip address has been blocked http://prntscr.com/sg8ck1
this is my hosting ip 5.189.181.83
please add my ip in whitelist and remove this comments due to ip suritty thanks
Hello, @Kyo_Kusanagi,
This issue occurs when you are trying to use the same license multiple times, For now, I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
