23241 comments found.
Hello!
A query, how can I upload that blank space so that it is stuck to the block?
https://ibb.co/ssqHw1SHello, @ElCegu,
Please edit the particular page and copy and paste the below-given CSS code to the particular page Custom CSS option and change the value in the given code as per your requirements.
@media(min-width: 992px){
.page-content {
margin-top: 20px !important;
}
}
Regards, P-THEMES.
hi I edited theme colors and I see my Changes only if im logged in when I sign out I see things as before
Hello, @Thrmda,
This is not the Theme issue, but this is only the cache issue, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
im not able to see it not able to sign in or sign up I sent an email about that and no answer
Hello, @Thrmda,
I have just confirmed from the support department and they said that they already replied your email and asked for the purchase code PDF file, so please check your email and reply back to the particular email with requested info so that they can proceed and create the support account for you.
Regards, P-THEMES.
help me with a question! I have the theme for a long time but I don’t use it because I registered in a civil construction domain and I realized that the theme is more focused on the store and I would like to change the domain that is registered in the theme for another domain because the other domain I have is clothing store and want to use the theme in this domain .how can I change the domain in the activation of the theme?
Hello, @lidemberg,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thank you my friend hug! solved it here.
Hello Team,
I am using demo 12 of porto theme but my support has been expired.
I had put logo but it can be seen good in mobile view but on desktop it’s looking very tiny need help – https://prnt.sc/si085q
Hello, @harshad11,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 1170px){
#header .logo {
max-width: 220px !important;
}
}
Regards, P-THEMES.
Thanks for Help Solved
Hi, I am using the Elementor Shop 3 demo and I have this problem: Whenever my website loads for the first time for someone (like when you open it in incognito mode) a banner appears for like half a second. I want to disable this banner but I don’t know how. Could you point me in the right direction?
Look here: https://youtu.be/M-S7LwoCMhc I want to disable the “Winter Fashion Trends” banner from appearing on my home page. Thank you.Hello, @boss_endorpher,
Please edit your Home Page and scroll below you will find page options and under page options you will find Header View as “Fixed”, set it as “Default” and click on update as showing below:
And then edit your page with Elementor and edit the “Inner Row” and change the image as per your requirements as showing below:
Regards, P-THEMES.
That didn’t work, I’m afraid. The banner still appears for a brief moment when opening my page. However, despite selecting “header view default” like you suggested I still can’t see the banner in Elementor.
quick update: Turns out I had this problem in Chrome only, the solution you’ve given worked just fine in MS Edge
Hello, @boss_endorpher,
It must have to work on all the browsers, please clear the browser cache and cookies and check back, I am sure you will not finds this issue anymore and if yes then please share your site WP Admin Login details via our support system so that our experts will check it for you on your site.
Regards, P-THEMES.
How do I remove URLs from excerpt, if I post a video, mp3 or other link at the beginning of the post, they appear, I want to remove all links / url from excerpt
Hello, @eduardoguilhon,
Sorry to say that but this is not possible, This is the default functionality, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi is it possible to customise the [Out of Stock] label displayed on the home page featured grid? Its currently showing [Out of Stock] over the top of the thumbnail. Thanks
Hello, @Sparql,
Sorry to say that but there is no Option in the Theme for it, you can try with Custom CSS if that works for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. Is it possible to make a site multilingual using Porto tools? Or do I need additional plugins for this?
Hello, @ayaroshenko,
For making your site as Multilangual site, you have to use WPML or Polylang plugin which better meets your requirements.
Regards, P-THEMES.
Can I add “Buy Now” button next to “Add to cart” with each product. As same like Amazon or Aliexpress ?
Hello, @abbas_huzaifa,
Sorry to say that but this is not possible, there is no such option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
.
I have a question for the demo store 6. How to get the effect like on the main page that the banner section is at the very top of the page? I wanted to do this on the new page and saved the main page template, but when you export it, the banner is under the menu. Im using Elementor.
Hello, @vilverin1,
Please edit the page and scroll below you will find page options and under page options you will find an option of “Banner Type”, set it as ” Revolution Slider” and set the slider from there for your page as per your requirements and just above it you will finds an option of “Banner Position”, you have to set it as “Behind Header” as showing below:
Regards, P-THEMES.
Thank you 
You’re Welcome!!!
How to disable Add to cart on Product page and single product?
Hello, @chhunloveluch267,
Please go to Porto >> Theme Options >> WooCommerce >> Catalog Mode, turn it ON and also turn OFF the Add to Cart Button from there as per your requirements as showing below:
Regards, P-THEMES.
Hi Can we open a magnifying glass when it comes to the product picture on the portfolio content page?
https://i.hizliresim.com/bYc1cX.jpgHello, @fatihemregunes,
No, sorry to say that but this is not possible, This requires Customization.
Regards, P-THEMES.
What kind of customization is required? Thank you.
Hello, @fatihemregunes,
By default, the Theme magnifying glass for single product image only works on the image container not open an image outside of the image container as you want, and you will find all its setting under Porto >> Theme Options >> WooCommerce >> Product Image & Zoom as showing below, so you have to Customize the Theme and Woo core files for achieving your required needs.
Regards, P-THEMES.
Thank you for your feedback. But I want it for the portfolio page. How can we do? I would be very happy if you write the steps to be done at least.
Please let me know which “content-portfolio.php” portfolio pages will be modified
Hello, @fatihemregunes,
Again as I told you already this is only for the Single Product Page.
You will find all the possible layouts for Portfolio under Porto >> Theme Options >> Portfolio >> Single Portfolio as showing below:
And you have to Customize the particular layout file which you are using on your site, you will find all the layout files under wp-content/themes/porto as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
i have some issue .. when i am trying to save theme options …came this error
There was a problem with your action. Please try again or reload the page.
can you please help me how to fix?
Hello, @mehar_junaid,
This issue mostly occurs because of some sorts of server restrictions like:
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
Regards, P-THEMES.
so its mean we have to disable this rule in server side? and how to do through cpanel ?
Hello, @mehar_junaid,
Yes, you have to, and please contact your hosting provider on this, your hosting provider will do it for you.
Regards, P-THEMES.
Hi, How to disable “Share this post” from appearing on every page? This thing here: https://i.imgur.com/OUl5icI.png
Hello, @boss_endorpher,
I am not able to see your provided screenshot, You can turn this ON/OFF from Porto >> Theme Options >> Post >> Single Post as showing below as per your requirements:
Regards, P-THEMES.
That worked, thank you very much.
I’ve updated the latest theme, but The Events Calendar PRO plugin update is not in there? when will this be updated? thanks
Hello, @dee-uk,
The Events Calendar PRO plugin is not the Theme plugin, This is the third party plugin, please contact the plugin author and ask about it.
Regards, P-THEMES.
ah, ok – my customer must have installed it – thanks
Yes and thanks for your understanding.
No worries – thanks for replying so promptly 
You’re Welcome!!!
Hi,
Im planning to purchase this Porto | Multipurpose & WooCommerce Theme for my woocommerce wardpress web site. Before purchase the theme, I need to clarify few things,
1. I need to change the site language in to German or french. Is that possible with this theme.
2. Im planning to use Android/Apple WebUI for create 2 apps for Android/Apple devices. For that I need full responsive web theme. Is this requirement fits with your theme.
3. Is this theme support the Elementor plugin
This is the theme I need to purchase
https://www.portotheme.com/wordpress/porto/shop17/Please reply me soon as possible.
Thanks and Regards,
Hello, @rubasingha,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, If you want to change your site language in any single language you can easily do it using Loco Translate plugin:
https://youtu.be/z_X4mELtYDM
OR if you want to use your site in Multi languages then you have to use WPML or Polylang plugin as per your requirements.
2. Porto WordPress is fully responsive Theme, you can check our live Demos as well:
https://www.portotheme.com/wordpress/porto_landing/
3. Yes, Shop 17 is fully compatible with Elementor plugin.
Regards, P-THEMES.
I’m trying to update the site and I can see my style edits in the Customizer but when I view on the front end they are not showing up, even after I click PUBLISH. I deleted any caching plugins but that’s not helping. I can’t purge my cache every single time I want to preview the site. That would kill my workflow. Can you help??? I don’t have any caching plugin enabled or caching on the server enabled.
Hello, @vincidesigns,
Please read and follow all the points listed in the below-given article, I am sure it will help you in solving your issue, Otherwise, please contact us via our support system with your site WP Admin and FTP Login details so that we will check it for you.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello there, something is not working after the last update, on YITH Ajax product filter for example if i choose filter type as DROPDOWN is not showing any filter, but if i change it to list or label is working. Before the update dropdown filter had no problem.
Hello, @okarimasu,
Please make sure that you have set the Query Type as OR if you are using dropdown, Query Type as AND will not work with dropdown, It requires List.
Hope it make sense.
Regards, P-THEMES.
Hello there, I tried all possible settings, the filter is not showed up at all if i select dropdown.
Hello, @okarimasu,
Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
Hi, I would need a download manager plugin to use with your theme. Is there any you can recommend?
Hello, @design-is-life,
Sorry to say that but we have not tested any of the third party plugin for this reason, you can try any third party plugin at your own risk which better meets your requirements.
Regards, P-THEMES.
Thanks for your answer
Most Welcome!!
How to disable this popup? Here the link of image: https://ibb.co/jz3mnD5
Hello, @chhunloveluch267,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And please watch this video:
https://youtu.be/AMNiU1-ji_U
Regards, P-THEMES.
