23241 comments found.
Good evening, can you help me? When I enter my code. Tell me it’s invalid. Thanks
Hello, @Gotteskind78,
Some times, It happens because of the old version of the Theme, Please make sure that you are using the latest version of the Theme by following the below-given article and then try to activate the Theme I am sure you will not finds this issue anymore:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
OR
Some times, It happens because of the wrong purchase code, please again make sure that your copied purchase is correct, no space in between/start or end, and try again.
OR
Some times, It happens because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable the curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/10/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there,
2 pre-sale questions:
- Is it possible to edit the checkout / thank you page in Woocommerce? - If I will install and build the new website on a test domain and once that is done it will go live on another domain is that possible with the license?
Cheers Roger
Hello, @Rog3rC,
First of all, thanks for showing your interest in Porto WordPress Theme.
1. Thank you page is the default WooCommerce page and you can Customize it using WooCommerce code snippets, No option in the Theme for it.
https://docs.woocommerce.com/document/woocommerce-custom-thank-you-pages/
https://rudrastyh.com/woocommerce/thank-you-page.html
https://wordpress.org/plugins/yith-custom-thank-you-page-for-woocommerce/
2. Yes, It is possible, After purchasing the Theme please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Thanks! I purchased the theme.
One small question 
How to get rid of the pop-up? https://www.screencast.com/t/UOuscKJPg I imported Shop5 (or 4)
Hello, @Rog3rC,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hello, i changed domain name, how do i change the domain name linked to my license?
Hello, @imohi999,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I am getting an error “This code was already used in” however its not in use on any other site. Can you reset my purchase code please otherwise I can’t use it.
Hello, @tomal90,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
How do I revoke theme licenses for all my domains?
Hello, @garri2,
I have removed the licenses from your 2 Domains on your request listed below:
cided.es
hogardecor.esBut on your third domain: ritmicaeuritmia.es
You are still using the Porto WordPress Theme, So now explain why you want to remove the license from that domain on which you are using the Theme.
Regards, P-THEMES.
Its fine! ritmicaeuritmia.es is ok with. Thx very much!
You’re Welcome!!! 
Hi, where can i find the text in subtitle blog page “Check out our Latest News!”
And is it possible to have on all page a subtitle like that ? Cause in some page subtitle and in other not it cause mooving the top container height size…
Hello, @alexissatok,
Please go to pages and edit the particular page and scroll below, you will find view options and under view options you will find an option for Page Sub Title, you can set the Page Sub Title from there as per your requirements:
Regards, P-THEMES.
Hi, I would like to ask you a question. There is any way to set a standar fee for every variation of my products? As an example….I have a T-shirt which have 10 different colors, there is way to set a fee for each color and this added on regular price? I know that is not theme’s feature but I ask you if you have to suggest me any plugin.
Hello, @bill_ch,
Sorry to say that but no there is no option in the Theme for it, You have to use any third party plugin for this reason which better meets your requirements Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Ok, thanks!
You’re Welcome!!!
Hi the Sort By module is not works properly, It doesn’t sort the prices from high to low or low to high either, can you help ?
Hello, @gimamedia,
Please read and follow the instructions written in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/
And Please also follow all the debugging processes listed below one by one, I am it will help you in solving your issues.
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hello can i use your theme with learndash?
Hello, @manuict,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the Theme with learndash plugin yet, so we are unable to suggest you on it If you want you can try it.
Regards, P-THEMES.
Hello, presales questions. I already have a site done with Elementor Hello theme + elementor pro. All the site, 100% is done with elementor pro templates (full width, no sidebars). If I swich to porto what parts will have to be re done? thanks Jorge
Hello, @jmorillo,
First of all, thanks for showing your interest in Porto WordPress.
It depends on your Hello Theme, If that Theme has modified elementor elements which you have used on your site then those elements will create some issues on your site, and you have to create those sections again with Porto WordPress Theme.
Regards, P-THEMES.
1.- Is it mandatory to install Visual Composer when using Elementor?
2.- Can I use 2 Wordpress installations with the same license in the same subdomain for demonstration purposes?
Example: demo.domain.com/model-1 demo.domain.com/model-2
Hello, @Derzz,
1. While Importing Demo content, yes it is mandatory to Install WP Bakery when using Elementor, and after Importing the Demo, you can simply deactivate the plugin, It will not create any issue.
2. Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
I already checked it. But it indicates only if it would be other domains, in my case it would be only one.
I can do it?
Hello, @Derzz,
Yes, you can do only on a single domain.
Regards, P-THEMES.
How to remove breadcrumbs from product layout ? and second question, when use layout with Quantity Input, if the stock is 1pcs, qnty inp dosen`t show. How to get qnt inp to show with 1pcs ?
Hello, @ihelprs,
1. There are two ways.
Remove Globally, You can remove the breadcrumbs globally from Porto >> Theme Options >> Breadcrumbs as showing below:
Remove from Specific Page/Post/Product/Custom-Post-Type:
Please edit the particular Page/Post/Product/Custom-Post-Type, and scroll below, you will find view options and under view options you will find an option to hide breadcrumb from specific page as showing below:
2. This is not an issue but this is how it works, obeviously the minimest number is 1 and when you only have the stock 1 left then it will not show to choose quantity. This is the default functionality of the Theme and WooCommerce.
Regards, P-THEMES.
Hi,
I am adding sliders to porto product category and porto products: https://ismile.ee/testleht/
The sliders work on desktop but they do not work on mobile. I tried with Apple iPhone 11 Pro Max on Safari and Chrome, the slider does not work. i cannot scroll products from left to right.
Hello, @firzen,
I have just tested those both elements at my end on my test site, with my personal Iphone and it is working perfectly fine at my end, It must be the cache issue at your end, please once try to clear the mobile browser cache and cookies and check back, Hope you will not finds the issue.
OR
Try the below given debugging processes:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itOtherwise, please contact us via our support system with your site WP-Admin Login details and also with a small video clip of your issue so that our experts will check it for you.
Regards, P-THEMES.
Hi, the reviews seem to be working but the stars are now showing up on my product page by the title and price. Any reason this could be? Thanks!
https://supplementsdirect.ca/product/optimum-nutrition-casein-natural-2lb/Hello, @mycannect,
The review tab is also not showing on your site as showing in this screenshot: https://postimg.cc/SY9vfFzh
Please turn ON the review first and then check again after removing the browser cache.
OR
Please do the following debugging processes one by one, I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
as far as i see, when new item was added to cart, website refresh the page on a demo.Is it possible to remove it ? Page wont be refreshed and item will be added on the same page to the cart ?
Hello, @cakanhakan,
First of all, thanks for showing your interest in Porto WordPress.
On Shop/Category pages this is possible, but on Single Product page, sorry to say that but this is not possible.
Regards, P-THEMES.
1. When I add a price to a product, save it and preview it, the page loads and the product doesn’t show. But on a quick preview it works with price. What is the problem?
2. I can’t add another images to project portfolio, only one featured image. What is the problem?
Thank you.
Hello, @alberaara,
1. Please make sure that you have turned OFF the skeleton Mode from Porto >> Theme Options >> General as showing below, save changes and check your site after remvoing the browser cache.
2. Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin from there and then check your site after removing the browser cache, you will be able to add multiple featured images then.
Regards, P-THEMES.
Thank you, everythink is ok now.
Can you please deactivate my purchase code? I want to change my site address
Hello, @totaldream,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I bought this theme, now i have to update Porto, few plugins like woocommerce, WP core and PHP but wondering about some compability issues that might arise. latest version of Porto is compatible with PHP 7.3, Woocommerce 4.1 and Wordpress 5.4.1?
WP Bakery Page Builder needs updating (current version is 5.4.5) to 6.2? which version is in the latest Porto of WP Bakery Page Builder?
Your theme (Porto) contains outdated copies of some WooCommerce template files. Should I first update woocommerce then Porto or the opposite? When I tried to update woocommerce right after i got internal error
The following plugins need to be updated to their latest version to ensure maximum compatibility with this theme: WPBakery Page Builder and Porto Functionality. Should i update these plugins after I install latest Porto or before while i still have the current version i have of Porto that is 4.6.1 version?
I currently have Wordpress 5.2.6, PHP 7.0.33 and MySQL 5.6. I will update WP and PHP after I update Porto
Let me know soon, thanks
Best regards
Hello, @enzodimaio,
The latest Porto WordPress version Version 5.3.2 (May 13th.2020) is fully compaitable with the latest version of the WordPress 5.4.1 and with latest version of the WooCommerce 4.1 and also with the PHP version 7.3, you can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
You can download the very latest plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi. i cannot find elementor demo content. can u assist me?
specifically i am looking for elementor shop6. it’s only stated shop6 in my installation. i’ve already filtered it to just show elementor demos, but when i clicked shop6, it asks me to install wpbakery
Hello, @mdrafizan,
You will find all the Elementor Demos under Elementor Filter as showing below:
And Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And then after Importing the Demo, you can deactivate the WP Bakery plugin, It will not cause any issue.
Regards, P-THEMES.
I have Poppin fonts in vietnamese set (in TTF extension).
So i want to replace original from google.
I found in html source
<link rel=’stylesheet’ id=’porto-google-fonts-css’ href=’//fonts.googleapis.com/css?family=Poppins%3A200%2C300%2C400%2C500%2C600%2C700%2C800%7CShadows+Into+Light%3A400%2C700%7CPlayfair+Display%3A400%2C600%2C700%7COpen+Sans%3A400%7COswald%3A400%2C600%2C700&ver=5.4.1’ media=’all’ />
How i can remove Poppin font from here and replace it with my fonts ?
Hello, @ktoanlba,
You will find all the possible options for Typography under Porto >> Theme Options >> Skin >> Typography, change it from there as per your requirements.
Regards, P-THEMES.
