357 comments found.
Bug in the Theme – Top Navigation Pages with Dropdown Menu Are Not Clickable on Mobile http://jango.nikadevs.com/
Top navigation pages with dropdown menu are not clickable on Mobile though it works on desktop. We noticed it is a bug in the theme. We want to have it working both as dropdown and the page should be clickable. Please help.
URGENT REPLY ASAP https://nikadevs.ticksy.com/ticket/2451817
Hello, I purchased your them and I think it’s great! But I have a question… Is there a way to show product category hierarchy? For example… If I use shop-components-1 and I have a category B with category parent A, is there a way to show all subcategories? Thanks
This doesn’t work either. can someone please help me? I very regretful that I bought it. https://youtu.be/mfbmtcJMLz0
Just post ticket on our forum and we will solve all problems https://nikadevs.ticksy.com/ thanks
Helo first to buy i wants to asque , i use composer your demo can be install with composer command, in my local iy manage all with composer drush an i use git to complete actualización in the host. Sorry for my english
Hi. Our installation supports composer and drush. But you can’t install our theme from scratches only with the help of composer, because our theme doesn’t exists in the drupal repository. This is mean that you can upload our drupal folder and after this you can use composer which is already configured and coming with our theme. Thanks.
Nobody answers your site. How can I contact you? there are too many problems in the theme
Hi, I don’t see any tickets from you on our forum https://monosnap.com/file/SqG3ElODLtbi7txMluAZso2rOCovH0 . Could you please post a link to your ticket? Thanks
Hi. Themeforest allow 48 hours for answer. Usually we answer within 24 hours. Please be patience. Thanks.
this jango installation is incredibly difficult. I bought more than 10 drupal themes, none of them were like this
Hi. We have 2 types of installations. The easiest is to copy files, upload database and change settings.php file – this is really easy process. We also have video instruction in our documentation. If you have any questions then just post a ticket on our forum and we will help you http://nikadevs.ticksy.com/ Thanks
Your demo site is down.
Hello! my website is loading from domain_name/web. How can I get it without /web?
Hi. Please post a ticket on our forum https://nikadevs.ticksy.com/ Thanks
Why you don’t answer here? I don’t know where to take my purshase code to register to your forum. Please answer me here quickly.
Hi. Because our support team works only via the Support forum (the comments section is not the place to provide quality support). You can download your purchase code on the DOWNLOAD section in the ThemeForest menu: https://monosnap.com/file/u9yPHk7H9s14lwwNNIYNyUGkc8quPX
I just want to let you know that /web folder created by Drupal 8, and this is not controlled by our theme. If you need a quick solution then you can research this question, for example this article for cPanel: https://www.hostgator.com/help/article/document-root-changes
Thanks.
If i buy this theme, for how many websites i can use this theme. if it’s an one time purchase shall i use this for my development, testing and UAT environment at the same time.
Hi. Themeforest regural license allow to use the theme for one production website. You also can use your local site or development site for testing – for this cases you don’t need extra license. Thanks.
Hello Dear! after unzipped the theme, in Drupal_8 folder they are missing files. I have found only: 2 folders (web and vendor) and 4 files (.editorconfig, .gitattributes, composer.json and composer.lock). Please I need the Drupal 8 theme
Hi. Which files are you looking for? Please open the documentation file and follow the instruction for installation. if you don’t have existing content then I suggest to use the full drupal installation. Thanks
Hi. I have installed the template but I need help to access the website without /web (mydomain.com/web). Footer is only showing on main page, any help to get it in others pages please
I DON’T WANT TO USE YOUR SERVICES ANYMORE. YOUR SUPPORT TEAM IS NOT HELPFUL AT ALL!!!!!
Our support team answered all your questions 6 days ago https://monosnap.com/file/cHur4w7wtVfCJjk9BqvBiFHvZ5Xk0r After this you never back to us.
GIVE ME MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!
And if i install only the contents of web folder i see the following mistake
Warning: require(C:\xampp\htdocs\jango8/../vendor/autoload.php): failed to open stream: No such file or directory in C:\xampp\htdocs\jango8\autoload.php on line 16
Fatal error: require(): Failed opening required ‘C:\xampp\htdocs\jango8/../vendor/autoload.php’ (include_path=’C:\xampp\php\PEAR’) in C:\xampp\htdocs\jango8\autoload.php on line 16
I FOLLOWED YOUR DOCUMENTATION PRECISELY!!! SEVERAL TIMES!!!!
I followed your instruction several times. And still the theme does not work at all. Now when I install in to with all structure from Drupal_8 folder after performing all actions from your manual it just shows “The website encountered an unexpected error. Please try again later”. You must fix your theme or write a proper documentation for it or stop fooling people!
You tolds us before what you followed our instruction exactly and what problem with our theme. Now you reported that this error appeared because YOU DIDN’T FOLLOWED OUR INSTRUCTION AND COPIED ONLY “WEB” FOLDER. We never asked to upload “WEB” folder only, you should upload all “Drupal_8” folder to your server.
PLEASE KEEP CALM AND DON’T WRITE IN CAPS LOCK. JUST GO TO OUR FORUM AND DESCRIBE US MORE DETAILS. YOU DIDN’T ANSWERED TO OUR
Please enable the PHP error reporting on your server so we will be able to see errors instead of just “The website encountered an unexpected error. Please try again later”. After this post these errors to our forum and we will help you. There can be a tons reasons why this message is showed.
And don’t try to persuade me as if I am unable to install the theme from Themeforest. I have an active website working nicely on Lozin Theme on Drupal 8. Did not have any problems while installing it!
Hi.
We already answered to you on this ticket.
The error which you showed didn’t tell us to much (usually it’s mean that files were uploaded not correctly, or you are not running website by adding /web suffix at the end).
Why are you writing here, on the refund section, on the review page…. instead of just giving us more information on the support forum, so we will be able to tell you?
We are always ready to help our customers, but how we can help you if we don’t know which steps you made and what exactly are you trying to do?
I’m still waiting for you on the support forum https://monosnap.com/file/UcP5pl2HlF0SwNzjdU6jnyF16tOlZ0 (for 3 days).
Thank you.
Because I was trying to contact you through the ticket system, I asked to provide me the installation instruction because there is no installation instruction for Drupal 7. Only for Drupal 8. And instead of providing me an installation instruction for Drupal 8 your support manager sent me ONE screen for Drupal7 installation with just settings for settings.php. Why do you treat me as if I am an idiot? You support team is worthless. You there is not working. The way that people use for Drupal 7 custom themes does not work for Drupal 8. You don’t provide the installation manual for Drupal 8. You treat me like an idiot. I tried to install this Drupal 8 theme several times. I have experience of installing Drupal 8 themes from theme forest. Don’t treat me as if I am a newbie and have no idea about working with Drupal. But If your theme requires people to use composer and cannot be installed without composer if would be fair to provide this information in advance!
GIVE ME MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!
I DESCRIBED MY PROBLEM 8 DAYS AGO. AND STILL YOU DID NOT PROVIDE ME ANY INFO HOW TO FIX IT!!!
I have a problem from the beginning with installing version for Drupal 8. I copied files, created a database, converted a database, changed settings in settings.php. But the system writes me
Warning: require(C:\xampp\htdocs\baliborscht/../vendor/autoload.php): failed to open stream: No such file or directory in C:\xampp\htdocs\baliborscht\autoload.php on line 16
Fatal error: require(): Failed opening required ‘C:\xampp\htdocs\baliborscht/../vendor/autoload.php’ (include_path=’C:\xampp\php\PEAR’) in C:\xampp\htdocs\baliborscht\autoload.php on line 16
GIVE ME MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!
Our theme installation doesn’t require composer (but you anyway will need it, because ANY drupal website with commerce can be installed ONLY with the help of composer – this is information from drupal.org https://monosnap.com/file/xQ6BJ45oGNMnmeq9bsfoecwOYQTMYb ).
How we can help if you don’t want to give us more information which we are asking from you? For example which files did you copied and what is the website URL so we wil be able to test it?
Usually the error which you mentioned is happened in the case then you copy only /web folder instead of the full Drupal_8 folder. This is default error which show that it can’t find autoload.php file which is coming with our theme.
But the error can be caused by other problem – this is why we asking for more information.
Documentation: 1. You can find it on the [themeforest_archive]/Jango 1.6.8\Drupal 8\Documentation\ 2. Also I’ve sent you this documentation on our support forum.
Please keep calm and if you really want to solve your problem – just go on our support forum and our support agent will help you.
I REQUEST A REFUND!!!
Hi.
We already answered to you on this ticket.
The error which you showed didn’t tell us to much (usually it’s mean that files were uploaded not correctly, or you are not running website by adding /web suffix at the end).
Why are you writing here, on the refund section, on the review page…. instead of just giving us more information on the support forum, so we will be able to tell you?
We are always ready to help our customers, but how we can help you if we don’t know which steps you made and what exactly are you trying to do?
I’m still waiting for you on the support forum https://monosnap.com/file/UcP5pl2HlF0SwNzjdU6jnyF16tOlZ0 (for 3 days).
Thanks.
I am having the similar issues as leramagenta. In accordance with Themeforest’s policy, the following policy applies to leramagenta’s refund request:
Item is “not as described” or the item doesn’t work the way it should.
Theme does not seen to support Drupal 8 correctly.
I do request refund as well.
But why? We just answered to your question on the forum. Please give us more information:
- which type of installation
- which steps you have done
- which errors do you have
- what is the website url
We are waiting for you on our support forum.
And they don’t want to return the money.
Hi, By themeforest policy https://codecanyon.net/page/customer_refund_policy the only valid reasons to get a refund are:
Item is “not as described” Item doesn’t work the way it should Item has a security vulnerability Item support is promised but not provided Item support extension not used Items that have not been downloaded
As I can see – your item has been downloaded, this is why I can’t approve your refund.
Thanks.
The support is not helpful at all. I used the tutorial for installing Drupal 8 version. Finally it occurred that you must install Drupal 8 version only with composer. Otherwise it will not work. I asked the support to send me the proper tutorial for Drupal 8 version. And they sent me a screenshot for Drupal 7 installation. I am very disppointed that I wasted my money and time for this theme. Do not recommend to buy it.
Hi. We never told that you can install it by composer, this also didn’t described on the documentation. Could you just follow our installation STEP BY STEP and if you will have any problems, then just tell us on which step you are, and which errors do you have. In this case we will be able to help you. Thanks.
I followed your instruction step by step. But your instruction seems to work only for Drupal 7 not for Drupal 8. Looks like it is impossible to install Drupal 8 version without a Composer. And you did not write about it anywhere.
I already wrote you about the errors that I’ve got. But you don’t even bother to look at the beginning pf this thread
Warning: require(C:\xampp\htdocs\baliborscht/../vendor/autoload.php): failed to open stream: No such file or directory in C:\xampp\htdocs\baliborscht\autoload.php on line 16
Hi.
We already answered to you on this ticket.
The error which you showed didn’t tell us to much (usually it’s mean that files were uploaded not correctly, or you are not running website by adding /web suffix at the end).
Why are you writing here, on the refund section, on the review page…. instead of just giving us more information on the support forum, so we will be able to tell you?
We are always ready to help our customers, but how we can help you if we don’t know which steps you made and what exactly are you trying to do?
I’m still waiting for you on the support forum https://monosnap.com/file/UcP5pl2HlF0SwNzjdU6jnyF16tOlZ0 (for 3 days).
Thanks.
