445 comments found.
Bonjour je vous remercie. même si vous m’avez envoyé un nouveau mot de passe, je ne peux toujours pas accéder au compte d’assistance car juste avant d’avoir vu votre dernier message, j’ai cliqué sur le mot de passe oublié, j’ai donc besoin d’un nouveau mot de passe pour réessayer, j’apprécie votre réponse rapide. Merci encore.
Hello,
We are so sorry for all inconvenience you got from our side.
We really sent you an account to access our help center via email. Please check your inbox again.
Best regards
hello, i have bought your theme and i can not connecte to my account to contact your service support i have paid for support assistance for 12 months
Hello,
Thank you very much for contacting us and we are so sorry for all inconvenience you got from our side.
We checked and see that our supporter give you an account to access our ticket center via email. So, please check your email again.
Best regards
Hello thank you. even though you have sent me a new password , I still can not access the support account because just before I’ve seen your last message I clicked the password forgotten , thus I need a new password to try again , I appreciate your prompt response .thank you again.
Hello,
We are so sorry for all inconvenience you got from our side.
We really sent you an account to access our help center via email. Please check your inbox again.
Best regards
Hi there, I found some bugs on the mobile pages when I integrate WMPL,I had summited a tiket in your surpport forum,if you can please help me immediately because my web will be online soon. Thank you very much.
Hello,
Thank you very much for contacting us and we are so sorry for our late in your ticket. However, we have just come back from the weekend.
We have just ask our developer check your ticket now. After finish, she will reply to you there.
Best regards
Hi, before buying I have couple of questions. 1. Is it possible to switch the theme to work as a group deal similar to groupon? 2. If so, which plugin you can recommend for vendor registration with custom fields? 3. Does your theme allow to sort by city? Thank you
Hello,
Thank you very much for contacting us and we are so sorry for not replying to you soon. We miss your comment after 4 holidays. About your questions:
1/ Is it possible to switch the theme to work as a group deal similar to groupon? > We have got clear about this question. Now, Woocomerce plugin support coupon feature. You can create a coupon for all product, group product, a categories, or a product. 2/ If so, which plugin you can recommend for vendor registration with custom fields? > You can use the WC Marketplace plugin. It supports a register page and you can add a custom field that you want on it(http://prntscr.com/sbnlgk3/ We are so sorry that our theme doesn’t support sort by city.
Best regards
i want to buy your theme but i don’t know how to set up the theme can you help me with that?
Hello,
Thank you very much for interesting in our theme.
After purchasing our theme, you can create a new ticket on our support system and provide us your site info. Our supporter will install our theme on your site for you.
Besides, we also can provide you the quickstart package of this theme for the first installation. You also can contact us via help center to get it.
If you have any other questions about our theme, please let us know. We will support you as soon as possible.
Best regards
Hello there, i have problem to register, where is the register form and also for vendor register, cant you help me
Hello,
Thank you very much for your reply.
Do you enable the register feature on the my account page? If not, please go to the admin=> woocommerce=>settings=>Account & Privacy tab=> then you can check for the Allow customers to create an account on the “My account” page parameter to enable register feature on the my account page.
Best regards
thnks you sir
You are welcome:)
Why this theme not vendor selection available in the registration….registration wortkin but there not option to choose…ply me ASAP
Hello,
Thank you very much for your reply.
Do you install any multi-vendor plugins on your site?
Now,our theme is compatible with some multi-vendor plugin such as Dokan, WC Vendor, WC market place and WCFM. You can install one of these plugins to get the multi-vendor feature on your site first.
Please note that they are third plugins and depend on the customer’s experience, they will choose one of multi-vendor for their site. So, we don’t include the multi-vendor plugins in our theme package. You can download the free version of these plugins on wordpress.org or purchase a premium from author’s plugin.
If you have any problems during configuration, please create a new ticket on our support center. Our supporter will check and support you there.
Best regards
Now onather one, already install multi-vendor plugin, but if user need to register as vendor its not work after
Hello,
What multi-vendor plugin are you using? Could you provide us your site info include admin account via our support system? We need to check your configurations before give you an answer. Best regards
Hi , I have 2 question before buying this theme 1) does the theme support Timer count down for deals? because I couldnt find any timer count down in demo ? 2) Does the Mobile Version support for RTL?
Hello,
Thank you very much for interesting in our theme. About your questions: 1/ Yes, the Topdeal theme supports the time count down. You can add the sw Woocommerce countdown slider element element in your homepage very easy by use WP Bakery Page builder (https://prnt.sc/rx4qvk – https://prnt.sc/rx4rd8 -https://prnt.sc/rx4rkj)
2/ Yes. You can change to Right to left mode very easy in our theme options(https://prnt.sc/rx4sfe)
If you have any other questions about our theme, please let me know. We will check and support you.
Best regards
thanks for your fast Support, By RTL I mean the Mobile version view , is that works ?
Hello,
We are so sorry for not replying to you soon. We have just come back from the weekend.
About your question, when you enable Right to left mode for your site, it will be applied for desktop and mobile version. Here is screenshots of the mobile layout when set directory is RTL:
- Home page: https://prnt.sc/ry4r3h
- Listing: https://prnt.sc/ry4q87 -https://prnt.sc/ry4qg8
- Single product: https://prnt.sc/ry4qkp
If you have any other questions about our theme, please let me know. We will check and support you.
Best regards
Hello
I want to activate theme, but after click on activation button I get this error:
“Sorry, you are not allowed to access this page.”
That’s for ”...wp-admin/themes.php?page=tgmpa-install-plugins” part.
All WP configs are as in your documents, but no way to activate plugins installer, and now in my WP admin is sign to ENTER PURCHASE CODE, but where?
Thank you
Hello,
Thank you very much for your feedback
First, Normally, this problem only happens in the case you installed and activated all require plugins. So, you don’t need to worry about it.
Seconds, we noted this problem and will ask our developer update it in the next version.
Finally, about this problem “All WP configs are as in your documents, but no way to activate plugins installer, and now in my WP admin is sign to ENTER PURCHASE CODE, but where?” ==> Please provide us your site info via our ticket system. We need to check your site first then will give you a solution to solve this problem.
Best regards
I test process for checkout. when I choose product click checkout and input field information complete. and the I click buy button. appear not working. check my website please.
Hello,
Thank you very much for contacting us.
About this problem, please provide us your site info include admin account via our support system. Our supporter will check and give you an answer.
Best regards
Hi,
What is the good image size or pixels for product description, so on the desktop & mobile still in good performance and won’t slowing the website speed ?
Thanks,
Hello,
In my demo, we use the image size for product :
- Main image width : 600px
- Thumbnail width: 300px
- Thumbnail cropping : 1:1
If you want to have a good performance, you should to use a cache plugin which have optimize image feature.
Best regards
hi, when i open the shop page: https://leadsblue.com/shop/
i was getting the following error:
Notice: Undefined property: WP_Post_Type::$ID in /home/admin/public_html/leadsblue.com/wp-content/plugins/wordpress-seo/frontend/class-frontend.php on line 265 Notice: Trying to get property ‘post_type’ of non-object in /home/admin/public_html/leadsblue.com/wp-content/plugins/wordpress-seo/frontend/class-frontend.php on line 1738 Notice: Trying to get property ‘ID’ of non-object in /home/admin/public_html/leadsblue.com/wp-content/plugins/wordpress-seo/frontend/class-frontend.php on line 1238 ,how could i fix it please?
Hello,
Thank you very much for contacting us. However, you can see this problem is from WordPress seo plugin, not our theme. So, please contacting with the author of this plugin to get a solution for this problem.
Best regards
How do i remove parent menu link on mobile menu header and when i click on the parent menu item and not just the drop down icon it should show children menu
parent menu item > child > children
Hello,
Thank you very much for contacting us.
About these technical problems, please create a new ticket on our support system(https://support.wpthemego.com). Our supporter will check and give you a better answer.
Best regards
I’m looking for a multi vendor site that will allow me to place products on Amazon, eBay Etsy etc. Does yours do that?
Hello,
Thank you very much for contacting us and we are so sorry for not replying to you soon. We miss your comment.
About your comment, We are so sorry that our theme hasn’t had a feature which can allow you to place product on Amazon, eBay…
If you want this feature, you can install one of these plugins on our theme: https://wordpress.org/plugins/codistoconnect/ https://woocommerce.com/products/amazon-ebay-integration/If you have any problem while installing these plugin on our theme, you can create a ticket on our support center. Our supporter will check and check you.
Best regards
do the theme has Arabic language ?
Hello,
Thanks foryour interest in this TopDeal theme and your question.
We dont have Arabic language version for this theme. However, it supports to change the theme into RTL layout and Arabic language.
Thanks,
Hi,
The vertical menu (All Department) on mobile layout doesn’t appear. I have followed the guidances at https://wpthemego.com/document/topdeal/#mobile . But, it still doesn’t appear. How to fix it ?
Thanks.
Hello,
Thank you very much for your message.
For this issue, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hi,
I have submit the ticket with ticket number #2642. Please help me to fix it ?
Thanks.
Thank you! Currently we’re on Lunar New Year holiday then there will be some delay. We will follow and support you in the ticket. Thanks,
Hi I haven’t got any theme updates since i purchased the theme ? how is this even possible ? Got no notifications in my wordpress dashboard for topdeal theme update.
Hello,
Thanks for your comment.
Firstly, I want to confirm that we update our theme regularly. The latest version is 1.6.15 released on Jan-02-2020 and it’s available on Themeforest then you can download it whenever you want.
We set to send notification about the update version then please make sure that you agree to receive the email from the Themeforest update.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Congratulations on your new update to fixed the sticky header issue on desktop, but i notice that for the mobile view, the sticky header still doesn’t fix yet. Really hope you can fix the issue on mobile view as well.
Hello,
Thank you very much for your comment.
About the issue with mobile sticky menu, could you please send us some screenshot to show it? After checking, it will be easier for us to find the issue.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Thanks for the reply, i’ve attached a video to explain my issue. please check my ticket #02140, thanks.
Thank you very much for the video. Our supporter will check the issue and update in the next version if it’s due to the theme.
Thanks,
I have created two ticket but not receiving any reply from past couple of days. Please look for the tickets no. 02419 and 02396. And, what is the use of Feedback that customers leave on the Orders page? Because the provided feedbacks are not showing anywhere on the WP dashboard or on the product reviews.
Hello,
Thank you for creating the tickets and so sorry for the delay.
Our team’ve been back to work after the weekends then we will check and follow to help you in the ticket today. After checking, we will reply you in the ticket. Merry Christmas!
Thanks,
I didn’t receive any response on the ticket and it been past 24 hours. It’s so embarrassing.
I’m sorry for the delay. The developer has been following your tickets now. You can log in the system and give us your response here then our team can help you better.
Thanks,
I don’t know what’s wrong with the team. I have created a ticket on 2019-12-21 with ticket id – 02396 but it seems the developer is not serious for their business. The support is really third-class. screenshot: https://prnt.sc/qgf54c
Does someone have idea on Envato policy. Can they help me with this if I report about this problem? Please guide me where to contact for help.
Hello,
Thank you very much for your comment and sorry for the delay.
Your ticket is a little bit long and it need checking in code then it take much time to check the issue. The support team has replied you in the ticket and you can check it now.
Thanks,
hi again, after the new update, after i updated to the recent version of top deal theme i was getting the following error the product images was showing in small size : https://leadsblue.com/leads/buy-email-list-database/ can you please help with it?
Regards, Raja.
Hello,
Thank you very much for your comment.
Firstly, have you updated all the theme and plugins to the latest version? We fixed this issue in the previous version and you can download and update it in your site now.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Also, your support license expired then it should be renewed to not interrupt the technical support.
Thanks,
bro, after i updated to the recent version 1.6.13 of top deal theme i was getting the following errors,
“NOTICE: UNDEFINED VARIABLE: IC IN /HOME/ADMIN/PUBLIC_HTML/*.COM/WP-CONTENT/PLUGINS/SW_WOOCOMMERCE/INCLUDES/THEMES/SW-WOO-TAB-SLIDER/DEFAULT.PHP ON LINE 27TODAY OFFERS ” And also the product images was showing in small size : https://leadsblue.com/leads/buy-email-list-database/
But the update with a fix is not been release yet, so can you please fix it soon?
Regards, Raja.
Hello,
Thank you very much for your comment.
Actually we have fixed this issue in the latest version. If the issue remains in your site, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hi Support, can you please check-out my ticket #02140, i found bugs in yours latest update. Thanks.
Hello,
Thank you very much for your comment. I sent your ticket to our developer then he will check and follow the issue in the ticket.
Thanks,
