23249 comments found.
Hi,
I am adding sliders to porto product category and porto products: https://ismile.ee/testleht/
The sliders work on desktop but they do not work on mobile. I tried with Apple iPhone 11 Pro Max on Safari and Chrome, the slider does not work. i cannot scroll products from left to right.
Hello, @firzen,
I have just tested those both elements at my end on my test site, with my personal Iphone and it is working perfectly fine at my end, It must be the cache issue at your end, please once try to clear the mobile browser cache and cookies and check back, Hope you will not finds the issue.
OR
Try the below given debugging processes:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itOtherwise, please contact us via our support system with your site WP-Admin Login details and also with a small video clip of your issue so that our experts will check it for you.
Regards, P-THEMES.
Hi, the reviews seem to be working but the stars are now showing up on my product page by the title and price. Any reason this could be? Thanks!
https://supplementsdirect.ca/product/optimum-nutrition-casein-natural-2lb/Hello, @mycannect,
The review tab is also not showing on your site as showing in this screenshot: https://postimg.cc/SY9vfFzh
Please turn ON the review first and then check again after removing the browser cache.
OR
Please do the following debugging processes one by one, I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
as far as i see, when new item was added to cart, website refresh the page on a demo.Is it possible to remove it ? Page wont be refreshed and item will be added on the same page to the cart ?
Hello, @cakanhakan,
First of all, thanks for showing your interest in Porto WordPress.
On Shop/Category pages this is possible, but on Single Product page, sorry to say that but this is not possible.
Regards, P-THEMES.
1. When I add a price to a product, save it and preview it, the page loads and the product doesn’t show. But on a quick preview it works with price. What is the problem?
2. I can’t add another images to project portfolio, only one featured image. What is the problem?
Thank you.
Hello, @alberaara,
1. Please make sure that you have turned OFF the skeleton Mode from Porto >> Theme Options >> General as showing below, save changes and check your site after remvoing the browser cache.
2. Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin from there and then check your site after removing the browser cache, you will be able to add multiple featured images then.
Regards, P-THEMES.
Thank you, everythink is ok now.
Can you please deactivate my purchase code? I want to change my site address
Hello, @totaldream,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I bought this theme, now i have to update Porto, few plugins like woocommerce, WP core and PHP but wondering about some compability issues that might arise. latest version of Porto is compatible with PHP 7.3, Woocommerce 4.1 and Wordpress 5.4.1?
WP Bakery Page Builder needs updating (current version is 5.4.5) to 6.2? which version is in the latest Porto of WP Bakery Page Builder?
Your theme (Porto) contains outdated copies of some WooCommerce template files. Should I first update woocommerce then Porto or the opposite? When I tried to update woocommerce right after i got internal error
The following plugins need to be updated to their latest version to ensure maximum compatibility with this theme: WPBakery Page Builder and Porto Functionality. Should i update these plugins after I install latest Porto or before while i still have the current version i have of Porto that is 4.6.1 version?
I currently have Wordpress 5.2.6, PHP 7.0.33 and MySQL 5.6. I will update WP and PHP after I update Porto
Let me know soon, thanks
Best regards
Hello, @enzodimaio,
The latest Porto WordPress version Version 5.3.2 (May 13th.2020) is fully compaitable with the latest version of the WordPress 5.4.1 and with latest version of the WooCommerce 4.1 and also with the PHP version 7.3, you can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
You can download the very latest plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi. i cannot find elementor demo content. can u assist me?
specifically i am looking for elementor shop6. it’s only stated shop6 in my installation. i’ve already filtered it to just show elementor demos, but when i clicked shop6, it asks me to install wpbakery
Hello, @mdrafizan,
You will find all the Elementor Demos under Elementor Filter as showing below:
And Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And then after Importing the Demo, you can deactivate the WP Bakery plugin, It will not cause any issue.
Regards, P-THEMES.
I have Poppin fonts in vietnamese set (in TTF extension).
So i want to replace original from google.
I found in html source
<link rel=’stylesheet’ id=’porto-google-fonts-css’ href=’//fonts.googleapis.com/css?family=Poppins%3A200%2C300%2C400%2C500%2C600%2C700%2C800%7CShadows+Into+Light%3A400%2C700%7CPlayfair+Display%3A400%2C600%2C700%7COpen+Sans%3A400%7COswald%3A400%2C600%2C700&ver=5.4.1’ media=’all’ />
How i can remove Poppin font from here and replace it with my fonts ?
Hello, @ktoanlba,
You will find all the possible options for Typography under Porto >> Theme Options >> Skin >> Typography, change it from there as per your requirements.
Regards, P-THEMES.
Hello!
A query, how can I upload that blank space so that it is stuck to the block?
https://ibb.co/ssqHw1SHello, @ElCegu,
Please edit the particular page and copy and paste the below-given CSS code to the particular page Custom CSS option and change the value in the given code as per your requirements.
@media(min-width: 992px){
.page-content {
margin-top: 20px !important;
}
}
Regards, P-THEMES.
hi I edited theme colors and I see my Changes only if im logged in when I sign out I see things as before
Hello, @Thrmda,
This is not the Theme issue, but this is only the cache issue, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
im not able to see it not able to sign in or sign up I sent an email about that and no answer
Hello, @Thrmda,
I have just confirmed from the support department and they said that they already replied your email and asked for the purchase code PDF file, so please check your email and reply back to the particular email with requested info so that they can proceed and create the support account for you.
Regards, P-THEMES.
help me with a question! I have the theme for a long time but I don’t use it because I registered in a civil construction domain and I realized that the theme is more focused on the store and I would like to change the domain that is registered in the theme for another domain because the other domain I have is clothing store and want to use the theme in this domain .how can I change the domain in the activation of the theme?
Hello, @lidemberg,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thank you my friend hug! solved it here.
Hello Team,
I am using demo 12 of porto theme but my support has been expired.
I had put logo but it can be seen good in mobile view but on desktop it’s looking very tiny need help – https://prnt.sc/si085q
Hello, @harshad11,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 1170px){
#header .logo {
max-width: 220px !important;
}
}
Regards, P-THEMES.
Thanks for Help Solved
Hi, I am using the Elementor Shop 3 demo and I have this problem: Whenever my website loads for the first time for someone (like when you open it in incognito mode) a banner appears for like half a second. I want to disable this banner but I don’t know how. Could you point me in the right direction?
Look here: https://youtu.be/M-S7LwoCMhc I want to disable the “Winter Fashion Trends” banner from appearing on my home page. Thank you.Hello, @boss_endorpher,
Please edit your Home Page and scroll below you will find page options and under page options you will find Header View as “Fixed”, set it as “Default” and click on update as showing below:
And then edit your page with Elementor and edit the “Inner Row” and change the image as per your requirements as showing below:
Regards, P-THEMES.
That didn’t work, I’m afraid. The banner still appears for a brief moment when opening my page. However, despite selecting “header view default” like you suggested I still can’t see the banner in Elementor.
quick update: Turns out I had this problem in Chrome only, the solution you’ve given worked just fine in MS Edge
Hello, @boss_endorpher,
It must have to work on all the browsers, please clear the browser cache and cookies and check back, I am sure you will not finds this issue anymore and if yes then please share your site WP Admin Login details via our support system so that our experts will check it for you on your site.
Regards, P-THEMES.
How do I remove URLs from excerpt, if I post a video, mp3 or other link at the beginning of the post, they appear, I want to remove all links / url from excerpt
Hello, @eduardoguilhon,
Sorry to say that but this is not possible, This is the default functionality, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi is it possible to customise the [Out of Stock] label displayed on the home page featured grid? Its currently showing [Out of Stock] over the top of the thumbnail. Thanks
Hello, @Sparql,
Sorry to say that but there is no Option in the Theme for it, you can try with Custom CSS if that works for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. Is it possible to make a site multilingual using Porto tools? Or do I need additional plugins for this?
Hello, @ayaroshenko,
For making your site as Multilangual site, you have to use WPML or Polylang plugin which better meets your requirements.
Regards, P-THEMES.
Can I add “Buy Now” button next to “Add to cart” with each product. As same like Amazon or Aliexpress ?
Hello, @abbas_huzaifa,
Sorry to say that but this is not possible, there is no such option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
.
I have a question for the demo store 6. How to get the effect like on the main page that the banner section is at the very top of the page? I wanted to do this on the new page and saved the main page template, but when you export it, the banner is under the menu. Im using Elementor.
Hello, @vilverin1,
Please edit the page and scroll below you will find page options and under page options you will find an option of “Banner Type”, set it as ” Revolution Slider” and set the slider from there for your page as per your requirements and just above it you will finds an option of “Banner Position”, you have to set it as “Behind Header” as showing below:
Regards, P-THEMES.
Thank you 
You’re Welcome!!!
How to disable Add to cart on Product page and single product?
Hello, @chhunloveluch267,
Please go to Porto >> Theme Options >> WooCommerce >> Catalog Mode, turn it ON and also turn OFF the Add to Cart Button from there as per your requirements as showing below:
Regards, P-THEMES.
Hi Can we open a magnifying glass when it comes to the product picture on the portfolio content page?
https://i.hizliresim.com/bYc1cX.jpgHello, @fatihemregunes,
No, sorry to say that but this is not possible, This requires Customization.
Regards, P-THEMES.
What kind of customization is required? Thank you.
Hello, @fatihemregunes,
By default, the Theme magnifying glass for single product image only works on the image container not open an image outside of the image container as you want, and you will find all its setting under Porto >> Theme Options >> WooCommerce >> Product Image & Zoom as showing below, so you have to Customize the Theme and Woo core files for achieving your required needs.
Regards, P-THEMES.
Thank you for your feedback. But I want it for the portfolio page. How can we do? I would be very happy if you write the steps to be done at least.
Please let me know which “content-portfolio.php” portfolio pages will be modified
Hello, @fatihemregunes,
Again as I told you already this is only for the Single Product Page.
You will find all the possible layouts for Portfolio under Porto >> Theme Options >> Portfolio >> Single Portfolio as showing below:
And you have to Customize the particular layout file which you are using on your site, you will find all the layout files under wp-content/themes/porto as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
