26687 comments found.
hi. i am tring to import the zip rev slider file but i get an error: slider_export.txt does not exist! please help me
Import Report bridge327.zip (516kb)slider_export.txt does not exist!
Hi there,
Please check our video tutorial on how to import a Slider manually. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, probably a stupid question, but are all your 480+ themes built with Elementor? Or just the ones on the site that are under the ELEMENTOR (110) tab?
Hi there,
Thanks for taking an interest!
Do note that we do have certain demos that are built with WPBakery and certain are built with Elementor, you can choose from either one of them to customize your site. An Elementor demo will come with native import method with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well.
And WPBakery demo is the other way arround. Once you import WPBakery demo you will get WPBakery demo content. However at any point you can use any of those plugins and create your own content with our themes shortcodes. 
We hope we could help and if you have any additional questions please feel free to ask.
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Hello,
I submitted a support request via the help center but yet to receive any response. My support ticket is 38464 and my email address is timothyafranewuoasare@gmail.com... Would be happy to receive a response. Thank you.
Hi there,
Once checking we can see that our agent has helped you and if you have another request please submit it and our support agents will help you for sure.
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Hello!
i have a problem with qode quick links. I created a quick link and enabled it in the dashboard according to the documentation. Quick links are still not displayed. I have searched all possible page settings etc.
Please Help and don’t force me to create ticket
Hi there,
Thanks for writing in. You can always provide us with your website URL so we can check your links created on that page.
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Quick questions – 1) In “Hosting” demo, can you provide seller of graphics so I can purchase additional graphics as needed? 2) Can I use Elementor with this demo, or just WP Bakery? Thanks.
Hi there, Thanks for taking an interest!
1. You can read more about the graphics and where you can find them here as all the images used on the demo are under copyright and you will need to have an license in order to be able to use them.
2. When it comes to this demo the theme can be used with WPBakery as well. However, the native import method comes with WPBakery so when you run import tool you will get WPBakery content, however you can switch to Elementor and use it instead, all the same shortcodes are included as well, so you will be able to create your pages and build your content with our themes shortcodes with Elementor.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi There, I have sent through a request to deregister the theme from my old website, I can’t really do it as the old website was removed. Much appreciate if you can look into that ASAP as it’s an super urgent request, we’ve got clients waiting.
Hi there,
We have located your request and can see that it has been answered to so please continue the conversation with our support agent.
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Hi! I just installed the Bridge theme with template 302 (Beautystore) and the demo content is not showing like the example. Can you please help me with this. I can send you the credentials of the dev if you want.
Thanks in advance, Danny
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
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Hi! Is there a way to put the woocommerce add to cart button below the price and image instead of it being on hover? Especially on the category page. It’s hard to click add to cart on mobile so it’s easier if it’s outside.
Any tips would help!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a problem with the slider revolution, I created a new slider and inserted an HTML5 VIDEO video and the audio doesn’t work even if I put the volume at 100%. How can I do it? Thanks Elisa
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi thanks for the reply, I tried several times to access submit a request, to write a ticket but it does not load the page
Hi there,
We could access the help center without any issue so please try again one more time, as we can see that your account has been verified.
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hi, in the license files, it is written Purchase code:
but there is no code, for the plugins i mean, how can i get them?
Hi there,
Please note that WPbakery and Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
but it says need activation , and entering license key number
Hi there,
Some plugins might have a message for this but as it says in our article, we have bought an extended licence, and you can use the plugin for free. However, we cannot give out the licence code due to ThemeForest’s policy. You can read more about bundled plugins on Envato Market.
This means that you will not have access to automatic updates. However, we will release the latest plugin versions with our theme updates, so you will have access to them by updating your theme. This will for sure not affect on the plugin performance and you will for sure be able to use it on your side.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Dear,
I have removed my old website and installed the theme on a new website but the activation code doesn’t work. It says, ‘Code is already registered for other domain’, but the other domain I already removed that a long time ago so why can’t I use it for the new domain name? my email is moralesdigital@gmail.com I try to communicate with support and it won’t let me send the request form
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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I said it in a previous message. I just purchased the theme but submitting a request for help on the theme, it is not working anymore. We press the submit button and nothing happens. Thanks!
Hi there,
Sorry for the inconvenience, if you at any point do have issues submitting a request you can always send us a mail to helpcenter@qodeinteractive.com providing you purchase code in it an our support team will be happy to assist you.
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Website is already deleted but still getting “Code is already registered for other domain”.
I forgot to deregister the license but the server is no longer existing now but still getting the same problem
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I installed your Bridge Home Decore theme which is not showing up properly. Can you please check http://minalarts.com/ and can you suggest what i have to do for fix that.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
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Dear Qode team
Some words in the woocommerce shopping cart and checkout page are not available in the local language (German) and are shown in English.
That’s strange because these are very common words like “Product”, “Update Cart” or “Caluclate Shipping” etc.
As far as I see, the most recent *.mo files for WP Woocommerce are installed and everythig is on the latest version.
We’re not 100% sure, but we think this happens since the latest upgrade of Bridge.
Is this a bug? Or do I have to install Loco Translate and translate these words again…?
Thanks a lot, kind regards
Wolfgang
Hi there,
Please check our article on how to translate your theme and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thanks for your answer. But that’s not the point.
Why should we have to translate the Woocommerce terms again when they are already translated….?
It seems that Bridge overrides the Woocommerce *.mo and *.po files. If this is really true, we will not love BRIDGE anymore
Hi there,
Please understand that some of the Woocommerce labels and templates has been edited from our side to suit our theme needs and that is why you can translate those labels as we instructed in the guidance that we have previously provided you with. All of the labels are translatable for sure.
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Hi, is it possible to search by radius in the wp job manager demo with the search element? I see it’s possible in the map page.
Thanks
Hi there,
Thanks for taking an interest! We are using Regions plugin for this by WP Job manager https://www.screencast.com/t/wDuSgiqbk So, you are able to create desired regions like here https://www.screencast.com/t/ZZHd3HAg and from created regions you are choosing desired for each listing https://www.screencast.com/t/gIJPUixxqO9 and in listing data you are adding exact address that will be shown in location part and map. Also you can on the search page have the filter for radius but not on the homepage.
If we somehow misunderstood you please let us know and do not hesitate to ask for any additional questions you have.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’d like to search by raius on the homepage too and use tags on advaced search (I tried with labels and official tags plugin, but not working).
Hi there,
It is not possible to have that on your homepage as our regular search shortcode for listing will look as on the demo home page and once you search it will take you to a more detailed search.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Ok, thanks. I will see other theme, but my suggestion is to think about it, because themes with those features are few and expansive.
Hi there,
Thank you for your suggestions, it means a lot and will be noted for sure.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode team!
I’m trying to translate the “Share” button on the blog and single post pages. I’ve found the “Print Page” and “Likes” buttons on the .po file but no trace of the “Share” text, except for translations of backend options.
Could you help me track down that text please? Thanks
Hi there,
Thank you for reaching us! Please check our article on how to translate your theme and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, since I activated the bridge theme woo commerce products isn´t working fine. I can´t add a text to the product or change it from demo product side. And I can´t add a productgallerie. So I can add just one picture pro product.
Can you help me?
Kind regards, Theresa
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Which lightbox are you using in the theme? Can you please share more details and link?
Looking for a lightbox which contains both slider image + text
Please help us on this
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have an general inquiry. Can you please look at 2 things. Some way to update in bulk (We have extended license, and its hell to update one and one site). Also the Google Page Speed Insights. Any work to be done there for your team? Its a massive theme, and gets slaughtered in the GPS scores. Thx in advance /C.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
