28318 comments found.
Hello,
I am impressed with your work and really appreciate the effort put into this. I am afraid I fell victim to buying this from a third party not knowing the proper channel to buy the theme from which is you, the developer. It turned out to be something called a nulled theme for a lower price.
Now, although I have a fully functional version I wish to buy it once more from to correct the unintended mistake I made inadvertently. Can I replace the version I have with the one I will buy from you to retain all my Wordpress site Flatsome theme options and the child-theme modifications I made?
Hi,
Your ticket #109740 was replied. Please check your inbox and the spam folder.
Is there a snippet of css that would make the outline buttons have thinned borders? I like using outlined buttons but the lines seem so thick.
Hi,
You can use CSS below.
.button.is-outline {
border-width: 1px !important;
}
Y E S !!!!!!!! Thank you.
Our site 108rental.com is using Flatsome theme. It’s awesome!!
Hi,
Thanks for the feedback 
Good evening, the template is excellent in terms of functionality, we already have the website at 90%, but in the “Portfolio” section there is something that we cannot order and we would like to know if it can be modified from any Personalization option (Appearance) or perhaps the Portfolio component (UX Builder), I mean the order in which the Portfolio items are presented. In the general list there is no problem in indicating that they are shown by date and descending, but when entering an item, the related products of that category are displayed correctly below, but in a disorderly way, like this: http://imgfz.com/i/jID49qp.jpeg ... Likewise, when clicking on the specific category at the top, the items of that category (Portfolio File) are also loaded in a disorderly way, like this: http://imgfz.com/i/xMKdl4s.jpeg ...
Is there a “visual” option from the constructor to manipulate that, and display the items by date, according to when they were published (descending)?
Or maybe you have that kind of modification in mind for a future template update.
Thanks for the response you can give me.
Best regards.
Hi,
We’ve already added some new customizer options to Portfolio in v3.12. It’ll be released soon. Please check this screenshot.
Excellent, looks great, I’ll be watching for the next update.
Thank you.
Hi, How to Re-arrange social icons? I need Linkedin icon before Facebook icon, appreciate your reply, thanks a lot.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I did & my ticket ID for this conversation is: 109815 awaiting your reply, thanks
Hello, any updates on the youzer plugin compatibility?
Hi,
I forwarded the message sent by Kainelabs to our developer team.
I wanted to buy the Porto theme, but I ended up buying this theme unintentionally. I only realized the error when I finalized the purchase. And I bought the other app. If I can accept a refund as a credit to my themeforest account. Im waiting for five days. Can someone help me? Request Refund 99097f4e-f48a-41c4-a487-bffbe7746d02
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi! I’m running version 2.9.6 on my client’s site, but this is causing issues with recent updates by WordPress & Woocommerce. Is it possible (and if yes, how) to update to 2.9.9? I’d rather not use 3.x. Thanks!
Hi,
Your ticket #109690 will be replied soon.
Hi dear, how to add a Whatsapp icon on buttons in Page Builder? Best regards, Toti.
Hi,
It’s in the Share icons element. If you just want to use an icon in a button which doesn’t exist, you can add it via font awesome.
Hello, Pre-sale question : Does the theme allow to set a promo sliding text, on top of the header like here (https://ameliepichard.com) and if not is there any plugin compatible with Flatsome to do that, any name ? Thanks
And what to use for translation of the shop ? The theme is compatible with polylang ? WPML ? Thanks
Hi,
Flatsome doesn’t come with a promo slider. We haven’t tested one yet, but you can add that with a 3rd party plugin which has an option to place it above the top bar.
Flatsome is compatible with both WPML and Polylang.
Thanks !
bug wth product layout with UX Builder.
If i have 2 sections, a first mobile and a second desktop. so the page contains 2 product galleries.
in the second gallery on the page after clicking a thumbnail the image does not change.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
I sent a ticket a week ago and did not answer
?
Template Full width – Transparent header is not working on mobile. Only load sticky header. Please check
Hi,
It’s fixed for the next release.
have infinite scrolling ? have mobile ready?
Hi,
Shop and category pages have an infinite scroll feature. Flatsome is a fully responsive theme which means it’s mobile-ready.
have mobile bottom sticky menu ?
Hi,
Why do the navigation icons and links show blue rectangles when you tap on them on the phone with Chrome ? This doesn’t happen on Firefox. Take a look at this screenshot of one of your demo sites: https://ibb.co/nk43SPZHi,
I’ve forwarded that issue to our developers to check.
I have questions which third party page builder you use in this themes
Hi,
Flatsome comes with its unique UX Builder.
Hi, Pre-Purchase question please: Am about to purchase this theme now but just need to confirm this.
Does this theme support WooCommerce Vendor settings? e,g
1). Vendor can’t publish product when setting is not ticked
2). Vendor can’t edit (live) product when setting is not ticked.
I’ll click buy now if you could confirm these settings for me.
Thank you.
Bawo
Hi,
Those features are related to the plugin you choose rather than Flatsome or Woocommerce. If it supports, Flatsome supports as well.
Hi.
Pre-sale / design question :
Does the builder make it possible to overlay a background image with a call to action such as shown in the screenshot :
https://drive.google.com/open?id=1dS16Sf5Rkdy0ZO9oPXOKtVDlTph82_qd
thanks
Hi,
There is no option or ready-to-use template for that. Please check Flatsome Studio for some samples to see what you can do and get.
Hello Sir, your theme 404 page settings not work. Please fix it problem soon. Thank You! 
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
theme 404 page setting not working, please fix this problem.
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
random question: will it be possible to have the slider scroll vertical instead of always horizontally?
Hi,
Flatsome uses Flickity and it doesn’t have such a feature for now.