28318 comments found.
I’m having troubles saving the 404 Page. The page is ready, but can’t assign it through the settings section to be used when an Error 404 is generated. It says it’s saving nicely, but when I do a refresh in the settings it shows it didn’t save.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
If I buy this theme how many sites can I use on it
Please answer my ticket ID 109496
Hi,
Our support engineer is working on your ticket. You’ll get an answer very soon.
Hey hey, had a question about attribute product filtering. Right now there are only teo options LIST or DROPDOWN. The drop down is well…https://prnt.sc/slcf6x not the best lol. Is there a way to get checkbox filters? like this https://prnt.sc/slchbe
Right now the filter button works only on the price filter, however would it not make more sense to check off all the boxes you want and apply the filter button to all>? I want a jacket that is XL, Brown and is between &10-$20…FILTER NOW. I hope this makes sense lol. Thank you and have a great day!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, is it possible to make the slider control of the product gallery white and always visible? Right now it only becomes visible when hovering the gallery.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I already have, this is my ticket number: 109822
I just added a custom action to cancel Order from Wp-Admin page.
I was looking for font code to add. I used e13 but it is blank box.
do u have icon. code for X or cancel icon ? Pl help.
Hi,
There is no such an icon in our font icon file. Did you try to create a similar one of the product remove icon we use on Cart and Wishlist pages? You can see their codes with the web inspector.
Hi guys I still waiting your answer about the issue of the images not see in the uxbuilder.
Than I have another problem.
Always in the uxbuilder when I re-open a page to edit, in the text block I find a lot of
where is not necessary.
Hi,
Can you submit a support ticket here?
Is there a way to speed up the animations of gallery images?
Hi,
Can you submit a support ticket here?
I can’t… the license support expired. I am not planning to pay 50$ only to have my animation speed up. There should be css or function for this. Can you show it here?
Hi, the slider is cover on the mobile’s canvas menu, only happen on newly ios device, have any idea?
Hi,
It’s a known bug came with the latest version of iOS and fixed in v3.12. It’ll be published soon. For now, please add the CSS below into Flatsome>Advanced>Custom CSS > Tablets and Down.
.slider-wrapper { transform: translateZ(0); }
Problem resolved, thank you 
Hello
How to remove the Add to cart? because i live in Iraq not support any payment method i want remove this button and not show any payment button
How to remove breadcrumbs in product page?
how remove or hide Description and reviews tab and directly show reviews under description means reviews not in an separate tab?
how to remove or hide (sale) text inside orange circle over the product image gallery?
How to remove or hide My account and and lock icon from right of the main menu?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
do your theme only purchase on Themeforest? I’m purchased from pluginthem.net? contains Licence key
Guys, Is there a CSS that would make the Linkedin icon before the facebook?
https://prnt.sc/skkscfHi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Guys, Please don’t waste our time, I sent a ticket but no answer, if you have the CSS snippet please post it here, for the future requests, thanks a lot
ticket ID for this conversation is: 109815
It can’t be done with CSS. We answer support tickets in 2 business days as you can see at the top of the Support tab of this page. Your ticket will be replied soon.
Thanks a lot, waiting for their reply
I recently opted to try YITH Wishlist Premium plugin and sadly the Flatsome theme is making it next to impossible to use the plugin’s features. While I understand how good the Flatsome integration is with the Free version, I just paid $99 for the premium version of the plugin which does not even work! I have exchanged many tickets with YITH support and we have solved the issues one by one. However, they are never ending.
Now here’s the deal, I will always prefer Flatsome over any damn plugin or theme. I love its simplicity and clean styles. Although I know there are many better themese, I guess I will forever be stuck with Flatsome.
About the YITH plugin, due to their refund policy, I decided to give it a try. Surprisingly the plugin’s functionality to promote and shoot mails for items in wishlist got us 20% bump in sales in less than 12 hours. We had NO IDEA of the 40,000 wishlists created via Flatsome + YITH free version. It was an alarming number, but it got us some positive results. I would love to continue with the premuim plugin is Flatsome theme’s conflicts can be bypassed.
Their support is trying hard to keep my on board but I do understand their short-comings as the theme is heavily modifying the functionality.
On further notice, I figured that the plugin does functions of 3-4 premuim modern day website functionality. It allows to Bookmark (free version), then one can Save & Share the wishlist (which is as good as Save & Share cart functionality), Ask a quotation (Request a quote functionality) and Multiple wishlists (in our grocery e-commerce store, this can be a recipe list).
I would appreciate if Flatsome can provide me with a code-snippet of add-on plugin to disable its YITH integration to pave way for its premium plugin to work as intended.
Hi,
I’ve forwarded your ticket #109827 to our developer team to check.
Hi,
Can you please mail me personally? I will provide access to my staging server so that your developer team can fix the issues quickly. I am a dev myself, I understand certain things. Else, we could simply exchange the premium version zip files. My mail would be dhaval > at > glamble > dot com.
Hello ! How to show product inside category in heading H3 for SEO? Because, there is no heading on WooCommerce category inside Flatsome. Thanks a lot
???
Hi,
Can you submit a support ticket here?
You’re smart. I’m out of support. We wanted to propose your theme to over 5,000 students. We’ll find someone else. Everything is completely buggy and no way to get help!
I really liked your theme but your mobile menu scrolls all the way down, is it possible to stop it after the mobile menu content is over ?
Hi,
It seems it only happens on iOS. I’ve forwarded this issue to our developer team.
Hi, its depending even on Android
Hi, there
I’m happy to build a website using your theme, especially your page builder UX Builder. I’m going to build another website for another purpose but the website who I want to build using UX Builder like yours. Can you recommend the themes using UX Builder to me?
Thank
Hi,
UX Builder is a core part of Flatsome and created by UX Themes as a unique builder. You can’t find it on other themes.
Looking to purchase this theme , have one question regarding the setup guide and document. And how quickly a eCommerce site can be launched using this theme.
Hi,
It depends on your experience of Wordpress and Woocommerce. Visual designing with Flatsome is the easy part.
Hi. Love the Flatsome theme! Besides the option in the Customizer – is there a shortcode for your product vertical gallery?
Hi,
The elements in Woocommerce pages are generated dynamically. There are no shortcodes for them.
Apologies, what I am referring to is the [ux_product_gallery] shortcode provided by flatsome – I am setting up a custom block product layout and would like the product gallery but with the vertical gallery thumbnails. Thank you.
I see. You can set the style as “Vertical” from the Product Gallery element.
Perfect – thank you for your assistance.
Hello, I have submitted 2 support requests over the last 2 days and received no response. Should I place my support request here????
Hi,
Tickets are answered in 2 business days. Your tickets will be answered very soon.
Hi,
I’ve created a custom product page for 1 product but the custom page applies to all the products. (They are all in the same category ’’sleep improvement.’’ The problem is that I want to have different 1 product pages for every product, how could I do that?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi
How to adjust the color of the Accordion header?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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