Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, the slider is cover on the mobile’s canvas menu, only happen on newly ios device, have any idea?

Hi,

It’s a known bug came with the latest version of iOS and fixed in v3.12. It’ll be published soon. For now, please add the CSS below into Flatsome>Advanced>Custom CSS > Tablets and Down.

.slider-wrapper { transform: translateZ(0); }

Problem resolved, thank you :)

Hello

How to remove the Add to cart? because i live in Iraq not support any payment method i want remove this button and not show any payment button

How to remove breadcrumbs in product page?

how remove or hide Description and reviews tab and directly show reviews under description means reviews not in an separate tab?

how to remove or hide (sale) text inside orange circle over the product image gallery?

How to remove or hide My account and and lock icon from right of the main menu?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

do your theme only purchase on Themeforest? I’m purchased from pluginthem.net? contains Licence key

Guys, Is there a CSS that would make the Linkedin icon before the facebook?

https://prnt.sc/skkscf

Guys, Please don’t waste our time, I sent a ticket but no answer, if you have the CSS snippet please post it here, for the future requests, thanks a lot

ticket ID for this conversation is: 109815

It can’t be done with CSS. We answer support tickets in 2 business days as you can see at the top of the Support tab of this page. Your ticket will be replied soon.

Thanks a lot, waiting for their reply

I recently opted to try YITH Wishlist Premium plugin and sadly the Flatsome theme is making it next to impossible to use the plugin’s features. While I understand how good the Flatsome integration is with the Free version, I just paid $99 for the premium version of the plugin which does not even work! I have exchanged many tickets with YITH support and we have solved the issues one by one. However, they are never ending.

Now here’s the deal, I will always prefer Flatsome over any damn plugin or theme. I love its simplicity and clean styles. Although I know there are many better themese, I guess I will forever be stuck with Flatsome.

About the YITH plugin, due to their refund policy, I decided to give it a try. Surprisingly the plugin’s functionality to promote and shoot mails for items in wishlist got us 20% bump in sales in less than 12 hours. We had NO IDEA of the 40,000 wishlists created via Flatsome + YITH free version. It was an alarming number, but it got us some positive results. I would love to continue with the premuim plugin is Flatsome theme’s conflicts can be bypassed.

Their support is trying hard to keep my on board but I do understand their short-comings as the theme is heavily modifying the functionality.

On further notice, I figured that the plugin does functions of 3-4 premuim modern day website functionality. It allows to Bookmark (free version), then one can Save & Share the wishlist (which is as good as Save & Share cart functionality), Ask a quotation (Request a quote functionality) and Multiple wishlists (in our grocery e-commerce store, this can be a recipe list).

I would appreciate if Flatsome can provide me with a code-snippet of add-on plugin to disable its YITH integration to pave way for its premium plugin to work as intended.

Hi,

I’ve forwarded your ticket #109827 to our developer team to check.

Hi,

Can you please mail me personally? I will provide access to my staging server so that your developer team can fix the issues quickly. I am a dev myself, I understand certain things. Else, we could simply exchange the premium version zip files. My mail would be dhaval > at > glamble > dot com.

Hello ! How to show product inside category in heading H3 for SEO? Because, there is no heading on WooCommerce category inside Flatsome. Thanks a lot

Hi,

Can you submit a support ticket here?

You’re smart. I’m out of support. We wanted to propose your theme to over 5,000 students. We’ll find someone else. Everything is completely buggy and no way to get help!

I really liked your theme but your mobile menu scrolls all the way down, is it possible to stop it after the mobile menu content is over ?

Hi,

It seems it only happens on iOS. I’ve forwarded this issue to our developer team.

Hi, its depending even on Android

Hi, there

I’m happy to build a website using your theme, especially your page builder UX Builder. I’m going to build another website for another purpose but the website who I want to build using UX Builder like yours. Can you recommend the themes using UX Builder to me?

Thank

Hi,

UX Builder is a core part of Flatsome and created by UX Themes as a unique builder. You can’t find it on other themes.

Looking to purchase this theme , have one question regarding the setup guide and document. And how quickly a eCommerce site can be launched using this theme.

Hi,

It depends on your experience of Wordpress and Woocommerce. Visual designing with Flatsome is the easy part.

Hi. Love the Flatsome theme! Besides the option in the Customizer – is there a shortcode for your product vertical gallery?

Apologies, what I am referring to is the [ux_product_gallery] shortcode provided by flatsome – I am setting up a custom block product layout and would like the product gallery but with the vertical gallery thumbnails. Thank you.

I see. You can set the style as “Vertical” from the Product Gallery element.

Perfect – thank you for your assistance.

Hello, I have submitted 2 support requests over the last 2 days and received no response. Should I place my support request here????

Hi,

Tickets are answered in 2 business days. Your tickets will be answered very soon.

Hi,

I’ve created a custom product page for 1 product but the custom page applies to all the products. (They are all in the same category ’’sleep improvement.’’ The problem is that I want to have different 1 product pages for every product, how could I do that?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi

How to adjust the color of the Accordion header?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello,

I am impressed with your work and really appreciate the effort put into this. I am afraid I fell victim to buying this from a third party not knowing the proper channel to buy the theme from which is you, the developer. It turned out to be something called a nulled theme for a lower price.

Now, although I have a fully functional version I wish to buy it once more from to correct the unintended mistake I made inadvertently. Can I replace the version I have with the one I will buy from you to retain all my Wordpress site Flatsome theme options and the child-theme modifications I made?

Hi,

Your ticket #109740 was replied. Please check your inbox and the spam folder.

Is there a snippet of css that would make the outline buttons have thinned borders? I like using outlined buttons but the lines seem so thick.

Hi,

You can use CSS below.

.button.is-outline {
    border-width: 1px !important;
}

Y E S !!!!!!!! Thank you.

Our site 108rental.com is using Flatsome theme. It’s awesome!!

Hi,

Thanks for the feedback :)

Good evening, the template is excellent in terms of functionality, we already have the website at 90%, but in the “Portfolio” section there is something that we cannot order and we would like to know if it can be modified from any Personalization option (Appearance) or perhaps the Portfolio component (UX Builder), I mean the order in which the Portfolio items are presented. In the general list there is no problem in indicating that they are shown by date and descending, but when entering an item, the related products of that category are displayed correctly below, but in a disorderly way, like this: http://imgfz.com/i/jID49qp.jpeg ... Likewise, when clicking on the specific category at the top, the items of that category (Portfolio File) are also loaded in a disorderly way, like this: http://imgfz.com/i/xMKdl4s.jpeg ...

Is there a “visual” option from the constructor to manipulate that, and display the items by date, according to when they were published (descending)?

Or maybe you have that kind of modification in mind for a future template update.

Thanks for the response you can give me.

Best regards.

Hi,

We’ve already added some new customizer options to Portfolio in v3.12. It’ll be released soon. Please check this screenshot.

Excellent, looks great, I’ll be watching for the next update.

Thank you.

Hi, How to Re-arrange social icons? I need Linkedin icon before Facebook icon, appreciate your reply, thanks a lot.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I did & my ticket ID for this conversation is: 109815 awaiting your reply, thanks

Hello, any updates on the youzer plugin compatibility?

Hi,

I forwarded the message sent by Kainelabs to our developer team.

I wanted to buy the Porto theme, but I ended up buying this theme unintentionally. I only realized the error when I finalized the purchase. And I bought the other app. If I can accept a refund as a credit to my themeforest account. Im waiting for five days. Can someone help me? Request Refund 99097f4e-f48a-41c4-a487-bffbe7746d02

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi! I’m running version 2.9.6 on my client’s site, but this is causing issues with recent updates by WordPress & Woocommerce. Is it possible (and if yes, how) to update to 2.9.9? I’d rather not use 3.x. Thanks!

Hi,

Your ticket #109690 will be replied soon.

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