26687 comments found.
I can’t activate: Header / Bullets Style in Elementor when I’m using Qode Vertical Split Slider
Hi there,
Thanks for notifying us. We have checked this on our end and you should know that there has been a fix which will be added in the theme updated. So please once it is released you can simply update your theme and its plugins.
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Hi! Already the third time I purchase this great theme, but I do have a problem now. I’m working with a catering demo, but would also like to add a Blog page to this site. I tried a few things but nothing matches with the rest of this site. Do you know how I can add a blog page? I have already read the instructions about mixing demo features but that is not an option for me because I’m already building this site in the back-end. Thanks for the help.
Hi there,
Thank you for reaching us!
You can check our tutorial on how to create a blog, as you can always create blog posts and blog page which list your posts on your end.
Since author’s dashboard is meant for general inquiries and pre-sale questions, and if you still have questions we would appreciate it if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
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hello guys, can you please tell me where is the code for ordering portfolio itens by random? Before the update it was o, shortcodes folder but its not anymore right? I cant find it anymore.
ps: this theme is awesome 
Thanks in advance
Hi there,
You may find it here now.
wp-content/plugins/bridge-core/modules/shortcodes/shortcode-elements/_portfolio-list/portfolio-list.phpIf you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, I can’t access to the support center tickets since yesterday. Any problems? Thanks Best regards c
Hi there,
Not that we know, once we check we can see that your request has been handled so if you have any additional questions please keep the conversation with our support agent. We hope that you can access it now. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, yes it has. But I can’t still enter help center (ERROR 522) Best regards, c
Hi there,
If you still encounter issues please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to help!.
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Hi after updating the theme code is showing in-place of the text. Can you please advise ?
Hi there,
Possible you forgot to update and activate WPBakery plugin. So please check this.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Now, I’m not happy with Bridge “self-hosted” videos, I’m using the theme for educational purposes, and “self hosted” videos doesn’t have any controls player either the videos aren’t responsive at all.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Why is it requiring me to register the code and only allows me to use the theme for just one domain? Thought I can use this for multiple sites I own
Hi there,
Thanks for writing in. By the regular license you can only use the theme on one domain.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I purchased this before and I noticed you added new themes on themeforest. Do I buy a new one to have access to the new themes? Or does it automatically updates.
Hi there,
If you need to update your theme you can check our tutorial here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello friends, good day.
I have a question regarding your templates made with Elementor. I understand that even when my support period with you ends, I will continue to be able to update my website, download your theme and update it in my Wordpress.
But is it the same with Elementor? I understand that their licenses are annual, so what happens if I buy the Bridge theme and make my site with Elementor? Will I have to buy a license a year with them?
Thank you!
Hi there,
Thanks for writing in! The theme does get updated and you will for sure be able to get the latest theme files and update your theme even when your support license expires.
Elementor does come included within the theme as a bundled plugin and it is the regular version and not Pro, you certanly do not need to purchase a license from them as the plugin is already included within our theme, and all bundled plugins are getting updated when a theme update is out.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, guys! I’m going to create a new project for a Driving School on Spain.
I know Bridge (use it for my customers since 2013), and use on other projects the Educational demo from Bridge, and I think it would be great to mount the project over this option.
Do you develop extensions, under budget? It would be perfect for us.
We need the whole LMS system, adding a special test/quizzes extension (a new whole hierarchy of content, there are not simple text). There are 4 options of behaviour, they’are associated to the lessons or categories too, and need 2 more options in order to have an explanation of the question.
I have a meeting with the customer tomorrow, could you write me, please? I can’t find where ask these things: despegamos@elplandedan.com
Hi there,
Thank you for taking interest! Please note that we do have a LMS demo and you can see membership functionality in LMS demo http://bridge231.qodeinteractive.com/ – top right icon for login / registration https://www.screencast.com/t/BzvEyvN5ArS And here is part about it from our documentation http://bridge.qodeinteractive.com/documentation/18-qode-membership/ When it comes to LMS, all payment process is going through WooCommerce, so all payment options that are offered for in WooCommerce plugin are available. Here is part about LMS from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/ We hope this info will be helpful, and if there is any further question, please, let us know. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks so much for your quick answer!
yes, I know about that LMS demo, in fact I use it for my own school since a few months ago.
But what I need is to develope an extension for the Quizzes part and some details my customer needs (is for a driving school, it has some special uses).
Would you do these customizations? Where can I write you in private to send the requirements for a budget and know when it could be ready to use it?
I prefer to pay to you for doing the work because you know your theme better than anyone.
Thanks so much!
Hi there,
Unfortunately, we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support.
We hope you understand.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Of course, I understand, thanks so much.
I thought maybe you were interested, because this extension for sure creates new options for demos, so other driving schools could buy the theme too. In fact I’m your affiliate since a few years ago, I’d be happy to promote it through my channels, for specifically drive schools. At least in Spain there are thousands of them, with the same scheme.
And I paid for the development, of course.
Would you recommend me any option/developer you trust and know your code system, please?
Thanks again, have a nice day, guys 
Hi there,
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com
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Hello, I’ve deleted some plugins because the Theme was incredibly slow, now all the images have been replace by text code… please help me
Hi there,
Please note that when it comes the speed the theme is working unconditionally and you can always check our article on guidance here as well as our support team are more than willing to test your site and provide you with guidance specifically on your end as well as you can always turn to our support team that can provide you with specific guidance when it come to your site performance.
Also if you have deleted WPBakery page builder plugin which is essential part of building our themes pages it might affect the appearance, you can always reinstall it, but we cannot be sure that you have done this as we do not have a bit more information from your side. So a clarification on this would be appreciated.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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When regular license has expired i receive also update of template?
Hi there,
Thanks for writing in, your support license can expire however besides of that you will always receive updates of the theme whenever it is released as you do have access to the account from which you have purchased the theme where you always can access to the latest theme files.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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hi i’ve bought your theme. and create with a site 3 years ago, unfortunatly the page constructor broked. can i repear it if i buy an another pluggin ? can you help me ? thank’s for your answer.
Hi there,
Thanks for writing in! If you update your theme to the latest version you will as well get updated versions of the plugins that comes included within our theme! So please check our tutorial on how to update your theme and its plugins
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi QODE, If i wanna use elementor, this version include is pro or basic plzz
Hi there,
Thanks for taking an interest! Our theme comes with the regular version of Elementor plugin which is for sure more than enough to achieve anything you do see on our demo website.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I have a question about your theme Does this theme already optimized for SEO ?
Hi there,
We do have our Qode SEO that provides basic SEO capabilities which you can use to add a SEO title, Meta Keywords, and a Meta Description to your pages and posts, while the Yoast SEO plugin provides you with more control over SEO and more detailed options. If you are using Yoast, then you should disable Qode SEO by going to Qode Options > General > SEO and setting “Disable Qode SEO” to “Yes”.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Really thank you for your information
Hi there,
Glad we could help!
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Hi I have purchased theme and trying to install on a new server as my old server did not have the requirements now it’s saying when trying to register Code is already registered for other domain. Please advise how to fix as old site has been completely deleted. Thank you
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there, i am very happy with the theme and stuck in a little “problem” ... I use two widgets “Image with icon and text” on my site and want to set a link to in each of them. I wonder there is noch option in elementor to set a link in this widget. Can you help me please how can i use links inside this widget ?
Thank you and keep up the good work
Hi there,
Thanks for writing in. You should know that your shortcode Image with Icon and text does not have an option to have a link placed inside of it, you can add Image, icon, title and text within the shortcode.
You could try to recreate the appearance adding your image, icon and text with a link in your content.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi Qode!
I’m messing with the “Qode Video Box” in bakery, and I was wondering was it possible to keep the video as an embedded video rather than the lightbox / iframe that pops up with youtube video links. The reason I prefer the “Qode Video Box” over the standard embed is because it looks better when I’m able to add in my own image with the play button on time.
Hi there,
Thank you for reaching us! You can read more about it here As well as if you still have questions and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, In the portfolio, is there a way to make each category interactive, and to reduce the typography. Because the location under the title and before the description is not great. Thank you for your comeback. Best regards
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought your theme twice, I still won’t pay a hotline just for 1 question?
Hi there,
Once you purchase a theme you do have 6 months of support included. Please understand that we do have our help center which serves as a communication level with our customers where they do get support for any issue they encounter.
You can also provide us with a screenshot so that we can be sure what you refer to exactly. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I try to add Instagram account with Qode setting. I redirected on page instagram but after entre the password and login I redirected on white page : http://demo.qodeinteractive.com/instagram-app/instagram-redirect.php?code=d0762bc2fcdf47139fcfb2f862e23677
I can’t do nothing. How I can fix this problem ?
Hi there,
Please read our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Now I connected to Instagram. But I always can’t share the page of product in Instagram. Can I add the instagram “share” in the single product page ?
Hi there,
Please understand that most WP themes do not provide such feature. Our suggestion is to try to find some third party plugin with Instagram share functionality. Unfortunately we cannot give you exact recommendation since we haven’t tested such plugins with our theme.
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Hey i had to reset all my wordpress and I can’t activate the theme again
I’m stuck on “please wait” on the theme registration page
support ticket id: #38893
Hi there,
We have located your request and can see that an agent has been assigned. Please continue the conversation with our support agent.
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