23249 comments found.
Hello guys, thank you for this great theme! I have a small question. When i am in the product page, how can i show related products only of the same product sub-category of the product i am in? Thank you in advance.
Hello, @netservergr,
There is no such option in the Theme for choosing your own products to show as related products but you can only turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Single Product as showing below:
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
You can read it here:
https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Regards, P-THEMES.
Thank you for your reply guys.
You’re Most Welcome !! 
Just a quick question. Why I am I not able to see the social sharing buttons on mobile? Where are they? On mac I can see the icons but mobile version or iPad version is not showing the icons. Any reason for that? It is also not showing on demo’s.
Nevermind I think it is mine adblocker
Sound’s Good!!!
You are the best
Hi!, I’d like to show products that belong to multiple categories, for example: products belonging to “men” and “pants” categories. I don’t want all products belonging to “men” and all products belonging to pants, that would be useless for me. Is there any way to achieve this? I think it would be necessary to set “OR”/”AND” operators in that filter. By now, if I set two categories comma separated I see it works only as “OR” operator: listing all products belonging to one category and the other, not products belonging to both categories. Thank you in advance
Hello, @marianogi,
This is how it works and there is no option to set Filters for products in the particular element as you want, Porto Product Category show all the products under the categories you set in it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
I have an urgent problem with my license, I cannot activate it, it shows me this error, but I have not activated my site in any other portal, I need urgent help
Hello, @edialp,
I have reset your purchase code associated with your Envato account name @edialp, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
can i use this licenses to multiple project
Hello, @deepak2311,
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
hi there, i have a problem with my license it seems that has been used on another website but the other website is blank, it does not even have Wordpress installed, how can i reset the license key?
Please i need help…I cannot use the theme I received right now.
Hello, @dijitalius,
I have reset your purchase code associated with your Envato account name @dijitalius, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
My license code still looks the same. I cannot activate my site
Hello, @dijitalius,
Please contact us via our support system with your product purchase code PDF file which you want us to reset, so that we will check/verify and reset it for you.
Regards, P-THEMES.
I sent a ticket. Please install it urgently. I want my license code to be canceled from all currently used sites
Hello, @dijitalius,
Your issue has been solved and the reply of your support ticket has been sent, please check your support ticket reply now.
Regards, P-THEMES.
Dear Porto, This theme have a wish list option ?
thanks
Hello, @RosaMaria_,
Yes, Please go to Appearance >> Install Plugins and Install and Activate “Yith WooCommerce Ajax Wishlist” Plugin and set it as per your requirements.
Regards, P-THEMES.
Does this theme support multiple vendors using the Dokan addon, WC Vendors or YITH multivendor?
Hello, @hans_ph,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins.
Regard’s P-Themes
I HAVE A PROBLEM, these two plugins cannot be installed WPBakery Page Builder
Revolution Slider Demo sliders will not be installed if Revolution Slider is not active.
Hello, @edialp,
Please download the latest plugins from the below-given article and Install it on your site manually, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Could you help me in something else, I’m installing my template but it tells me this when importing the style settings:
Main Demo installation is failed! This code was already used in box2207.temp.domains
How can I solve this error?
I HAVE A PROBLEM, I installed my web template on a local server as a test but now I want to install it on the website and it does not allow me despite deactivating the license on the test site, I NEED AN URGENT SOLUTION.
I NEED HELP ME RESET THE PURCHASE CODE
Hello, @edialp,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as full time from Tomorrow. Hope you can understand and Have a Happy Eid
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello!! I wanted to ask you why I am having problems visualizing the “add to cart” button from a mobile. Could you help me sort through this issue? I have WooComerce implemented with Porto. The problem is only accessing from mobile phones. Even the Chrome simulator shows it well. I am using shop demo 1
Hello, @rasmatik,
Can you please provide me the screenshot of the issue so that I’ll check and provide you the best possible solution for it.
Regard’s P-Themes
In mobile you can see how the block of variations and add to the cart is hidden.
This is the link: http://desarrollo.suref.com.ar/producto/difusores-de-placa/Thanks for your answer.
Hello, @rasmatik,
I have just checked your site now and finds there is no Add to Cart button on the Desktop version as well as showing in this screenshot: https://postimg.cc/2q0zFcTw
, and that is the reason it is also not showing in Mobile version as well.
Now It may be because you are using Catalog Mode and Add to Cart Button is hide from there as showing below:
OR
It may be because you have not set the price of the particular product, So please check it once by editing the particular product.
OR
It may be because of any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
If the issue is still there then purchase your support extension and remain all the third party plugins deactivated and contact us via our support system with your site WP Admin Login details so that we will check it for you because your 6 months of support period is expired from 24/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello @ PT-Support2, Thanks for your answer. Sorry, I had left the button disabled when I tried the tests. At this time, it is configured as recommended. You could review it? It is not displayed on the cell phone. Try disabling the plugins (Slider Revolution and WPBakery Page Builder), and it doesn’t fix either. Could there be an issue with WooCommerce Version 4.1.0? What is the latest version tested and 100% compatible Porto Theme and Shop 1 template? If I can’t fix it, I’m going to try reinstalling with an older version of WooCommerce.
The problem is displayed when one is not logged in. Is there an option to change this? Can be?
Hello, @rasmatik,
The latest Porto WordPress version is fully compatible with the latest version of the WooCommerce.
I have again tested your site on Chrome and it is working perfectly fine at my end, please see the below-given screenshot, it must be the cache issue at your end nothing else: https://postimg.cc/K1W1k169
Regards, P-THEMES.
Thank you very much, I was able to solve it. regards
Sound’s Good!!!
Hello. I am interested in purchasing your theme, but I have question first. Will I be able to import demo site/content, and update it using WPbakery page builder? I assumed this is standard feature for all themes using WPbakery, but I am finding out some themes do not allow this because their demo sites weren’t created using WPbakery. Please let me know. Thank you.
Hello, @8plus9,
First of all, thanks for showing your interest in Porto WordPress.
There are 2 versions of the Demo’s.
WP Bakery version and Elementor version.
You can edit the content using WP Bakery Page Builder when you Import WP Bakery version of the Demo.
&
You can edit the content using Elementor Page Builder when you Import Elementor version of the Demo.
Regard’s P-Themes.
Hi, I have any problems:
1) When I click to Porto shorcodes in editor, select any item, blank white box appears: https://postimg.cc/wttC69z7
2) When I click to HTML tab in editor, nothing is happen
3) Please, how I create lightbox with this image: https://postimg.cc/qt0Kpr37 ?
Thank you.
Hello, @vkrejci,
This is because you are using WP Bakery and Elementor both plugins together OR you are trying to use WP Bakery Page Builder on Elementor version Demo Imported.
Let me explain you the difference and how it works:
WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict.
Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things.
You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue.
The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
And as you know we have recently added the compatibility of Elementor plugin with the Theme so there are few Porto elements which we have added in Elementor plugin, not all as WP Bakery version has, So you have to use WP Bakery version from scratch and then use lightbox element and set it as per your requirements.
You can always check the changelog of the Theme for Features included:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
hi there, Here i want to add the recaptcha on the customer login and registration form. i already installed the plugin and it is working on the wp login but doesn’t work on customer login and registration form. Can u please explain what is the problem????
Hello, @ewelinarzepecka,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regard’s P-Themes
Hello. I’ve created an account in support sistem but can’t log into. Is there any problem? Thank you!
Hello, @claudiomorati,
Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create your support account, and please note that our Team is on Eid Vications or a couple of day’s so there may be some delay in reply.
Regards, P-THEMES.
hi there, i have a problem with my license it seems that has been used on another website but the other website is blank, it does not even have Wordpress installed, how can i reset the license key?
Hello, @favela92,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regard’s P-Themes
hi, How can i disable links for the logo or customize logo link. I don’t want user go the home page, i want customize it or if not possible, just unlink it. thanks
Hello, @alderanda,
Sorry to say that but there is no such option in the Theme for it, you have to change it by Custmizing the Theme core files as per your requirements.
You have to Customize the layout.php file under wp-content/themes/porto/inc/functions
Regards, P-THEMES.
Hi, When I using Modal Box.Background image is not appearing and the cross button is also not appearing on thje correct location I have also place the custom classes. /* newsletter / .newsletter-popup-form .formError .formErrorContent{color:#fff!important;width:165px} .newsletter-popup-form .widget_wysija_cont .wysija-submit:hover{background:#e6e6e6 none repeat scroll 0 0} .newsletter-popup-form {position: relative; box-shadow:0 10px 25px rgba(0,0,0,0.5);border:0!important;box-shadow:0 10px 25px rgba(0,0,0,0.5);background:rgba(0,0,0,0) url(http://sw-themes.com/porto_dummy/wp-content/uploads/2016/06/newsletter_popup_bg.jpg) no-repeat scroll 0 0 / cover;padding:30px 30px 10px; background-position: bottom right; } .newsletter-popup-form {max-width:700px;width:100%; margin-left: auto; margin-right: auto; } .newsletter-popup-form .porto-modal-content{max-width:332px;padding:0;text-align:center;width:100%;background:transparent} .newsletter-popup-form h2{color:#313131;font-size:16px;font-weight:700;letter-spacing:0;margin:30px 0 12px} .newsletter-popup-form .widget_wysija{color:#444;font-size:13px;line-height:1.4} .newsletter-popup-form .widget_wysija:after { content: ’’; display: block; clear: both; } .newsletter-popup-form .wysija-paragraph{float:left;margin-top:0;text-align:left;width:83%;margin-bottom: 15px; } .newsletter-popup-form .widget_wysija_cont .wysija-submit{background:#fff none repeat scroll 0 0;border-color:#ccc;border-radius:0 5px 5px 0;color:#686868;float:left;margin-left:-2px;margin-top:0;padding:7px 12px} .newsletter-popup-form .wysija-input{border:1px solid #ccc;border-radius:5px 0 0 5px;box-shadow:0 1px 1px rgba(0,0,0,0.075) inset;color:#bfbfa6;font-size:13px;padding:7px 12px;width:100%} .newsletter-popup-form .text-form{display:block;margin-bottom:20px} .newsletter-popup-form .checkbox{color:#777;font-size:11px} .width-quator{width:25%!important} .width-60{width:60%!important} / End */
Hello, @SolidaleInfotech,
Just checked your site now and it is working perfectly fine at my end please see this screenshot: https://postimg.cc/Xr5TnwZC
, It must be the cache issue at your end nothing else, and if still you will finds the issue then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Check this out. https://prnt.sc/sm9dhl
Hello, @SolidaleInfotech,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi i love this theme, i just want to know why i don’t have the possibility to choose some header made in each demo, like i choose in porto studio some predefine model ?
Hello, @alexissatok,
You can only Choose the Pre-Built Header for your site from Porto >> Theme Options >> Header >> Header Type as showing below:
And You can change the color of the Header from Porto >> Theme Options >> Skin >> Header as listed in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
Regards, P-THEMES.
Hi, can this theme be used to replicate amazon. in the sense that the site should be able to host different vendors which can upload their stuff directly, have their insights etc
Hello, @tabishraza,
First of all, thanks for showing your interest in Porto WordPress.
Yes, absolutely, Porto WordPress Theme is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins and Dokan plugin is also included in the Theme package as well, which provides your site the functionality of Multivendor site.
Regards, P-THEMES.
Hi I have an issue to access my account at your support site. Sent an email but no reply. Need urgent support.
Hello, @Skymemberpresents,
Please again send an email with your product purchase code PDF file via our email newsmartwave@gmail.com and then let me know here your email from which you will send an email so I’ll directly contact the support department and fix your account issue asap.
Regards, P-THEMES.
Sent! Waiting response.
Hello, @Skymemberpresents,
Just confirmed the development department and they replied that they just created the support acoount for you and the email with credentials has been sent to your email, please check your email now.
Regards, P-THEMES.
){kind=link}