23241 comments found.
Unable to log in to the support portal, says login information is incorrect which is not right as it’s saved…
Hello, @jedi7777,
Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account credentials for you.
Regards, P-THEMES.
Hi, ive an issue with single product page form mobile. Next to “add to cart” botton, this is what appear: |or . Why this? Ive tried to open a ticket but anyone answer me. Thanks!
Hello, @marcoti,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 991px){
p#wc-stripe-payment-request-button-separator {
display: none !important;
}
}
Regards, P-THEMES.
Since the last update, the youtube video embedded in a tab doens’t work anymore, it seems the code with iframe doens’t work anymore. And the products categories plugin breaks when on listing view
Hello, @Bmaksy,
Yes, you can not directly put the embedded code to Custom Tabs, You have to do the following:
1. Go to Blocks and create a new block and copy and paste the embeded Code in it as showing below:
2. Now copy the Block slug name as showing below:
3. Now create a test page and use Porto Block element in it, and then paste the copied block slug name in Porto Block as showing below:
4. Now, finally, copy the code of that Porto Block and Paste it into the Custom Product Tab as showing below, It will work for you.
You can check here on my test site on this product:
http://hubdatasolutions.com/pearl/porto/shop2/product/aizaz/
And which product category plugin you are talking about?
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @Bmaksy,
I am sorry but this is the only possible way as this is WP default code editor and it does not work without block now, If you want you can go with old version of the Theme.
Sorry to say that but we have not tested that plugin with the Theme yet, so we are unable to suggest you on it, If you want to use that plugin then please contact plugin Author and ask to Customize the plugin for you for solving your issue.
Regards, P-THEMES.
is it possible to get an older version of the theme ?
Hello, @Bmaksy,
Sorry to say that but you can only download the very latest version of the Theme from your Envato Account, This is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
yes but don’t you have an archive of the older themes ? for example, if i take a new support subscription and that i ask you you to reset an older theme, is it possible ?
Hello, @Bmaksy,
Please contact us via our support system so we will provide it to you and you have to go with it by yourself.
Regards, P-THEMES.
it doens’t work even with the older theme, i need you to resolve the problems because i can’t launch the shop before the problems are fixed, so i can take support for it.
Hello, @Bmaksy,
I am sorry but this is not the Theme issue, This is how it works, Youtube has updated its policies with embeded <iframe> code, This does not have any link with the Theme, you can check it with some default Theme as well you will finds the same behavior. This is only possible with the help of Customization.
Regards, P-THEMES.
Hi team, When I click on add to cart the page redirects to the cart page but it a bit complicated when user want to purchase multiple products, I want show a notification to the user about product has been added to cart but without leaving the page..it can be a popup message. Earlier this feature was in your them now it;s not ?
It’s solve please ignore this.
Sound’s Good!!!
You are the best 
Porto Studio is suddenly not working anymore. I did not even make any updates. If I click on the Porto symbol in the Visual Composer, nothing happens and no window opens. What is going on?
Looks like your server is not responding since the content is loaded from //sw-themes.com Thats not a good coding practice and apparently your server is slow and stopping the production line around the world (everyone who bought your theme). I suggest you integrate the studio content into theme so it is truly standalone, no dependendies to your server. Also for privacy reason by the way….
Hello, @lensbreak,
I have just tested it at my end and it is working perfectly fine at my end, please see the below-given screenshot, please make sure that you are using the very latest version of the Theme and Plugins, If no then update the Theme and Plugins and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase and then try to use the Porto Studio and after clicking on Porto Studio button you have to wait for a few seconds as it works on Ajax and Ajax took some time to load the content.
And Regarding your suggestion, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Hello, @sdjewels,
I have tested it at my end in deep and finds the same issue, There is something wrong with this, I am forwerding this issue to the development department for testing it in deep and try to solve it with the upcoming update of the Theme, please be patience till that and thank you for notifying this to me, I am Glad.
Regards, P-THEMES.
Hi there, New Version Has been launched but my issue still not solved.
Hello, @sdjewels,
Yes, This is is not fixed with the last update of the Theme but it is already in our to do list hopefully it will be fixed soon with the next upcoming updates of the Theme.
Regards, P-THEMES.
Hi
After 48 hours & despite emailing the Purchase Code PDF, I am still unable to log into the Support Portal.
Kindly resolve.
I want to re-size the ’’On Hover’’ box ( make it smaller ) on the Main Menu.
Desired Size: https://ibb.co/jLW5gC7 Current Size https://ibb.co/P6XfTdbI don’t see any options under Theme Options to make the change.
Thanks in Advance.
Support Ticket #2
Please activate copy of WPBakery Page Builder of my Site.
I emailed you the Admin Credentials.
Hello, @majestic-printing-works,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as the full time from Tomorrow. Hope you can understand and Have a Happy Eid
1. We have successfully reset your support account, and the email with support account credentials has been sent to your email, please check your email now.
2. For Menu, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu>li.menu-item>a {
padding: 10px 13px 10px 13px !important;
}
3. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Eid Mubarak Wishes. The CSS Code is working fine. Meanwhile, Support Portal login credentials is’nt working. Pls re-check.
Hello, @majestic-printing-works
Again, Reset your support account, please do not copy paste the info but write manually in Name/Email and Password field and check again and please check your email.
Regards, P-THEMES.
Ok – I have re-set the P/W from ’’Forgotten Your P/W’’ link.
Still does not work.
Hello, @majestic-printing-works
It’s strange, I have checked your Login info at my end and it is working perfectly fine for me, please try to clear the browser cache and cookies or try on incognito or any other browser, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
El Template es reusable ?? lo puedo utilizar en varias páginas ??
Hello, @uolfendor,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
May I add the close button on the lightbox of portfolio ajax modal ?
Hello, @bethelweb,
Sorry to say that but this is not possible, You have to click anywhere on the screen except that Light Box pop up to close it, This is how it works.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi, elementor demos dont show option to download it. how can I do to fix it?
Elementor Plugin is already activated
Hello, @leviss_men,
You have to Install and Activate all the plugin from Appearance >> Install Plugins before Importing any Demo including WP Bakery as well, and then you will find the option to download Elementor Demo, and after Importing the Demo you can deactivate any plugin which does not want to use on your site.
And Please Note that you can only find the option for download Elementor version Demo which already built till now, you can check it in the below given link and not any other Demo:
https://www.portotheme.com/wordpress/porto_landing/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
On the cart page from the right i think it is “panel cart shipping” any way to have it expend automatically like the “cart total ” ?
Hello, @soulbox3,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
div#panel-cart-shipping.collapse:not(.show) {
display: block !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I HAVE A PROBLEM, I installed my web template on a local server as a test but now I want to install it on the website and it does not allow me despite deactivating the license on the test site, I NEED AN URGENT SOLUTION.
I NEED HELP ME RESET THE PURCHASE CODE
Hello, @edialp,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as full time from Tomorrow. Hope you can understand and Have a Happy Eid
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello guys, thank you for this great theme! I have a small question. When i am in the product page, how can i show related products only of the same product sub-category of the product i am in? Thank you in advance.
Hello, @netservergr,
There is no such option in the Theme for choosing your own products to show as related products but you can only turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Single Product as showing below:
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
You can read it here:
https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Regards, P-THEMES.
Thank you for your reply guys.
You’re Most Welcome !!
Just a quick question. Why I am I not able to see the social sharing buttons on mobile? Where are they? On mac I can see the icons but mobile version or iPad version is not showing the icons. Any reason for that? It is also not showing on demo’s.
Nevermind I think it is mine adblocker
Sound’s Good!!!
You are the best
Hi!, I’d like to show products that belong to multiple categories, for example: products belonging to “men” and “pants” categories. I don’t want all products belonging to “men” and all products belonging to pants, that would be useless for me. Is there any way to achieve this? I think it would be necessary to set “OR”/”AND” operators in that filter. By now, if I set two categories comma separated I see it works only as “OR” operator: listing all products belonging to one category and the other, not products belonging to both categories. Thank you in advance
Hello, @marianogi,
This is how it works and there is no option to set Filters for products in the particular element as you want, Porto Product Category show all the products under the categories you set in it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
I have an urgent problem with my license, I cannot activate it, it shows me this error, but I have not activated my site in any other portal, I need urgent help
Hello, @edialp,
I have reset your purchase code associated with your Envato account name @edialp, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
can i use this licenses to multiple project
Hello, @deepak2311,
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
hi there, i have a problem with my license it seems that has been used on another website but the other website is blank, it does not even have Wordpress installed, how can i reset the license key?
Please i need help…I cannot use the theme I received right now.
Hello, @dijitalius,
I have reset your purchase code associated with your Envato account name @dijitalius, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
My license code still looks the same. I cannot activate my site
Hello, @dijitalius,
Please contact us via our support system with your product purchase code PDF file which you want us to reset, so that we will check/verify and reset it for you.
Regards, P-THEMES.
I sent a ticket. Please install it urgently. I want my license code to be canceled from all currently used sites
Hello, @dijitalius,
Your issue has been solved and the reply of your support ticket has been sent, please check your support ticket reply now.
Regards, P-THEMES.
Dear Porto, This theme have a wish list option ?
thanks
Hello, @RosaMaria_,
Yes, Please go to Appearance >> Install Plugins and Install and Activate “Yith WooCommerce Ajax Wishlist” Plugin and set it as per your requirements.
Regards, P-THEMES.
Does this theme support multiple vendors using the Dokan addon, WC Vendors or YITH multivendor?
Hello, @hans_ph,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins.
Regard’s P-Themes
