445 comments found.
Hello, I want to install theme first on my localhost then on live server, so if i will use purchase code on localhost, will it work again on live server or not.
Dear Sir,
Thank you for contacting us!
You can keep the theme on your localhost to build it, then move it to the live site once you’re finished site.
Should you need any further information, please do not hesitate to contact me.
Thanks!
Hello website layout for home 5 has been crashed. can you please check why it is like this https://todooapp.com/
slider not working
Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
>> Docs & FAQs – Ticket Support – Facebook – Twitter
Hi, afterinstalled the new update , we are getting the error: Notice: Undefined property: Vc_Updater::$title in /home/admin/public_html/leadsblue.com/wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99 , please help?
Dear Sir,
You still get the latest update for lifetime. We also active this plugin for you too on the domain that you have bought the license for.
Please submit a ticket on our Support System: https://support.wpthemego.com, our team will help you soon.
thanks!
Hi have installed the new upgrade, after then only i was getting this error and also i have submitted the support ticket but i never get the reply
Hello,
Thanks for your reply and sorry for this inconvenience.
There is an issue with the latest version of Elementor. Thus, we have updated new version to fix this issue in the latest version of eMarket.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you. p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
Hi,then when will you release the update for this please. because google was also started showing the errors example: Search Console has identified that your site is affected by 1 Mobile Usability issues:
Top Issues
The following issues were found on your site:
Clickable elements too close together
We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search.
Dear Sir,
Please follow your ticket, our team has replied it
Thanks!
Dear developer, i really like your theme, so cool and faster but i want to asking, can user post product? like classified olx.
Cheers.
Dear Sir,
Thank you for contacting us!
For your request, our theme is fully compatible with some multi-vendor plugin such as Dokan, WC vendor, WC marketplace and WCFM.
If you want to built a multi-vendor site, you can use one of 04 above multi-vendor plugins. They suport free version on wordpress.org.
If you encounter any problems during use, we are always ready to assist you.
Thanks!
Dear Sirs,
how can I temporarily turn off Top Sale Header? I deleted the field in Appearance – Add-ons but it is still active for me. Thank you.
Dear Sir,
For turning of this widget, you need delete the widget (appearance => widget => top sale header sidebar) or add the css code into style.css file in child-theme on your site: .header-style1 .header-top-sale {display: none};
We’re so sorry for this inconvenience. We will update it in the next version
For more support, please submit a ticket on our Support System: https://support.wpthemego.com, our team will help you soon.
Thanks!
Nice theme. Do I need to buy any extra plugins to use this as a multivendor store? Some of the multi vendor plugins have extremely high price
Dear Sir,
Thank you for contacting us!
Now, our theme is fully compatible with some multi-vendor plugin such as Dokan, WC vendor, WC marketplace and WCFM. However, we don’t include those plugins in our theme package because:
- They are third parties
- They suport free version on wordpress.org
- Each customer will want to use a different multi-vendor plugin.
So, if you want to built a multi-vendor site, you can use one of 04 above multi-vendor plugins. The free version is enough for casual usage, if you want more features, you’ll need to pay for the pro version.
Should you need any further information, please do not hesitate to contact me.
Thanks!
Hi,
I want to start my e-commerce project. This seems suitable. Can you please let me know how i can Live Preview the Admin Panels?
Thanks!!
Hello,
Thank you very much for contacting us. However, we are so sorry that we can not provide you an account to access admin panels.
If you have any questions about our theme, please let me know. We will check and support you soon.
Best regards
i want to use this theme as an coupon code and deals website so is it possible to do that
it is possible to deactivate the add to cart button and let just display the price as you cannot order the product
Hi,
I have facing 3 issues, how to solve them such as: 1.) Why the mobile layout didn’t applied when i used “Lite Speed Cache” ? 2.) And how to change the banner on the Top Sales Header ? 3.) Just on the shop page, the main menu color become different ?
Thanks.
Dear Sir,
For your issues, please submit ticket at https://support.wpthemego.com, our theme will check and help you soon
thanks!
Hi, Do we need to install any plug-in or when we purchase your theme, all the plug-in will get install too?
Hello,
Thank you very much for contacting us.
We included all required plugins in the theme package. So, after activating our theme successfully, you will direct to a page which will allow to install all required plugin.
We also can provide you the quickstart package for the first installation. If you want it, after purchasing our theme, you can create a new ticket on our help center. Our supporter will give you a link to download it.
Best regards
How long does it take to get the template install after purchase?
Hello,
Thank you very much for your interest in our theme. After purchasing our theme successfully, you will get the theme package to install right after.
Best regards
Hello,
My site has a problem with Top Deal theme extensions.
I opened a ticket yesterday on your support site # 04274.
After installing the theme plugins, I have an error message in the extensions page.
When I click on the extensions menu, I no longer see the full list of my extensions.
Please, treat my ticket quickly because my boss puts a lot of pressure on me that we are losing a lot of money
Hello,
Thank you very much for contacting us. However, your ticket was created at 22:30PM yesterday. And we don’t work in the weekend.
First, Our supporter checked your site and see that this problem is from the WP editor plugin. We deactivated it and your problem is solved. Please check your site again.
Second, your support time is expired. So, please renew it to continue get VIP support service.
Best regards
Ok Thanks, I just saw the site the list of extensions appear correctly now.
However, the widgets are not displayed on the site. In addition, I told the boss to renew the support.
You are welcome 
About the new problem, our supporter will check and giving you an answer in your ticket. However, please note that your support time is expired. So, your ticket won’t be prioritize.
Best regards
is it supports YITH WOOCOMMERCE MULTI VENDOR / MARKETPLACE
Hello,
Thank you very much for contacting us.
We are so sorry that our theme doesn’t support YITH WOOCOMMERCE MULTI VENDOR / MARKETPLACE. Besides, we haven’t test this plugin on our theme before. So, we aslo can not that it will work well on our theme.
Now, Topdeal theme is compatible with some multi-vendor plugin such as Dokan, WC Vendor, WC Marketplace and WCFM. However, we don’t include them in our theme package because:
- They are thirt parties.
- They have free version on wordpress.org
- Each customer will want to use a different multi-vendor plugin.
If you have any other questions about our theme, please let us know. We will check and help you.
Best regards
Hello, I am interested to purchase this theme but unfortunately none of these demo links are working:
CHECK MULTI-VENDOR DEMOS:
⏩ Demo for DoKan Vendor ⏩ Demo for WC Vendor
I want to see a live demo with WC Vendor prior to purchase this theme as I want to make sure the design and everything else is what I am looking for, can you provide a working demo link as soon as possible?
Hello,
Thank you very much for contacting us.
Now, our theme is fully compatible with some multi-vendor plugin such as Dokan, WC Vendor, WC Marketplace and WCFM. However, we don’t include them in our theme package because:
- They are thirt parties.
- They have free version on wordpress.org
- Each customer will want to use a different multi-vendor plugin.
You can check and enjoy WC Vendor plugin on our theme via this link: http://demo.wpthemego.com/themes/sw_topdeal/layout2/index.php/my-account/
If you have any other questions about our themes, please let us know. We will check and help you.
Best regards
I have a question about ( Aliexpress Dropshipping ) does this template accept Aliexpress Dropshipping ….
Can I use different plugins for Dropshipping with this template —-
My second question: Is this template responsive to this addition ( alidropship) related to importing products from a site Aliexpress—https://alidropship.com/
On Express … Can I import products from AliExpress into this template with this add-on … Thank you
Hello,
Thank you very much for your interesting in our theme. About your questions:
1/ We haven’t checked Aliexpress Dropshipping plugin on our theme before. However, We saw some our customers use this plugin on our theme and see that it works well.
Besides, During installing this plugin if you have any problems from our theme, you can create a new ticket on our help center. Our supporter will check and help you.
2/ That is feature of alidropship. So, please contact with the author of plugin to know more.
If you have any other questions about our theme, please let us know. We will check and help you.
Best regards
My ticket – #03967 is till pending since over 24 hours and no response. This is just the first step in my customisation and I am already facing issues? Please can you respond to my case? None of my customisation activities are show on the theme
This is high priority for our business. The aim is to trial all features of this Theme ASAP and see if it meets our live site refreshment standards.
Maybe this is related to Licensing . I get below error “Sorry, you are not allowed to access this page.” during activation but yet, the Theme says “activated” Please can you help ASAP
I am not sure why its taking ages to get support: See below errors from the wp debug log. I think this has something to do with a line in the TopDeal Library.
[01-Jun-2020 23:21:24 UTC] PHP Notice: Trying to get property ‘post_type’ of non-object in /home/ngw5wrvxq6vz/public_html/my-website-url/wp-content/themes/topdeal/lib/metabox.php on line 451 [01-Jun-2020 23:21:24 UTC] PHP Notice: Trying to get property ‘post_type’ of non-object in /home/ngw5wrvxq6vz/public_html/my-website-url/wp-content/themes/topdeal/lib/metabox.php on line 451
Hello,
Thank you very much for your feedback and we are so sorry for our late in your ticket.
We asked our supporter check your ticket. And now, she has jut replied to your there. So, please check your ticket again.
Best regards
Hi, There are no “General” tab under Admin- >>Appearance as advised by the agent. I have sent screenshot.
Also, I dont see “Page Metabox” under Pages. I have provided my admin login details. You can double- check these.
Hello,
We are so sorry for our miss. You can see the General tab in the apperance => theme options.
About the Page meta box under page, I checked your ticket and see that you manager the page metabox(https://prnt.sc/ss6oc6)
Best regards
yes, Yes, ..its now problem is after problem . Things are not working as they should. I now have to start doing work-arounds. Why should I have to go over every single page and starting updating their individual header logos, footer logos, Page taglines. I have never had to do this for individual pages for other Themes I have used before. Logos are updated from Appearance >> Theme Options or Customisation for most Themes. Website Title and Taglines are updated from Settings >> General. But here, I am being asked to do these per page. It’s very frustrating I have to come back to your team for every customisation that is not working the expected way unless through work-arounds
Please can you advise the one easy step to do this without these work-arounds or can you get your developers to fix the problems
Hello,
We are so sorry for not replying to you soon. We miss your comment. However, we checked your ticket and see that our supporter supported to you this problem. And you also got clear about our theme(https://prnt.sc/t0gx5n).
If you have any other questions about our theme, please let us know. Our supporter will check and help you.
Best regards
Thank you for your recent relp , I was finally able to login into my account , but I can not generate a new ticket because your page does not appear entirely in my screen , and there is no scrolling bare to scroll down , knowing that I have some issues with the theme that I want to remedy quickly , and I have been waiting for a week , please may you fix the problem so I can go on with my work , thanks in advance
Hello,
We are so sorry for not replying to you soon. We miss your comment.
If you can not create a new ticket on our help center, please contact us via email: contact@wpthemego.com. Our supporter will check and help you there.
Best regards
Is it a single license or i can activate for multiple websites?
Hello,
Thank you very much for contacting us.
It is a single license. You can use our theme package to do anything which you want. However, due to the policy of themeforest, we will only to support you on one domain. For others, you need to provide us the another license.
Besides, We checked and see that your support time is expired. So, please renew it to continue get our VIP support service.
Best regards
Good night, is it compatible with elementor?
Hello,
Thank you very much for your interest in our theme.
We are so sorry that our Topdeal theme hasn’t compatible with the Elementor page builder plugin. Now, our theme is work well with WPBakery Page Builder.
If you have any other questions about our theme, please let me know. We will check and support you.
Best regards
i have a question. why my purchase code is invalid ?
Hello,
Thank you very much for contacting us. However, We haven’t got clear about your problem. When is your purchase code is invalid? Activate our theme or create a new ticket on our help center?
Best regards
hello , i have a problem since 4 days and i still waiting your help to connecte to my account
Hello,
We are so sorry for all inconvenience you got from our side.
We really sent you an account to access our help center via email. Please check your inbox again.
Best regards
