28330 comments found.
Good day. Is it possible to move login/register/my-account from main menu to footer menu.
Hi,
There is no built-in option for that, you need to custom code it.
Good day. Reporting that social media icons on product page scrolls over header on mobile.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Here is a screenshot of the issue. https://paste.pics/a8b241c76a63e35e2f69db28b6026796
Getting this message in WP admin…
“Your theme (flatsome-child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.”
How can this be fixed?
Hi,
Please update Flatsome to the latest version (v3.11.3) and check if there is any customized Woocommerce template file in the flatsome-child/woocommerce folder if you use a child theme.
WPML Compatibility. I have been told that there are still issues with WPML and the UX Builder. Can you advise when these issues will be resolved to achieve 100% compatibility?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, I purchased your theme and i wanna use it on my 2 subdomains (i dont wanna use it on the main domain). Can i install it on my 2 sub domains? Or do i need to purchase another copy of it? Please let me know.
Many Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How do we get the custom expert to show in categories for posts? We put in manual excerpt, but it always uses a stripped one.
Child theme filter with “excerpt_length” also does not work.
Hi,
Can you submit a support ticket here?
hello good afternoon I am interested in your topic but before I would like to clarify any doubts. I can use your theme on a website and use different demos per page, that is, to show on a blue page with your clothing store menu and on another page with a green demo with sales of vehicles and another page with colored appliances. yellow inside the same installation of wordpress. that can be customized, is it possible? Thank you
Hi,
You’ll need a bit custom coding to be able to separate the page elements used in common like header, footer, colors, etc. Those features don’t come with Flatsome.
Hello! Hope you’re doing well
looking to buy the template and I have 2 questions
- I’d be able to create a 3 column product page showing photos with no space between them, neither on the sides or bottom. Like these exemple: http://en.adererror.com/category/new-collection/238/- Can I find Helvetica and Cooper Black in your font catalogue?
Thank you
Hi,
- Flatsome doesn’t have that layout. You’ll need to write some custom CSS code.
- Flatsome supports all Google Fonts. You can check the latest fonts from here.
Hi, I love Flatsome, greatest theme ever for my experience! Just a question, I need to do a portfolio homepage with selected portfolio, masonry, without space. Shortcode can’t help me because its make alle images on same size and not in masonry. Portfolio pages works fine, but i can not show only few selected items.
Someone can help me to fix it? Thanks Matteo
Hi,
We’ll add some new options to the Portfolio customizer options in the next release, so you will have more control over it.
Hello, pre-sale question : Can we set video instead of pictures in the product page ? GIF ? Thanks !
Hi,
Flatsome doesn’t have that feature. But I think you can add it with a 3rd party plugin.
Hello, you can see the ticket n °: 110094 Thank you
Hi,
I’ve sent an urgent request to our Help Desk. It’ll be answered very soon.
I’m still waiting for your answer …
hey, im using this theme its have great features i need product image preloader like when site loading i want to till product image loading its sow one logo image like this image https://prnt.sc/sn8y8a please guide me how its possible
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Recently we applied for Google OAuth consent screen verification
We receive email from Google Team to Update Theme of login https://prnt.sc/sn7jw3 After lot of searching we found we need to update code from My Account page and Checkout page as per below link https://nextendweb.com/nextend-social-login-docs/flatsome-replacing-social-buttons/ So we are requesting please update these codes or update the design as per Sign-In Branding Guidelines https://developers.google.com/identity/branding-guidelines#top_of_pageThis will help thousands of Flatsome Users
Hi,
I’ve sent your request to our developer team to check.
Hello,
How do you remove author tag from page previews when linked on platforms like discord?
See screenshot for reference: https://pbs.twimg.com/media/DSvOMt-U0AIWN_U.jpg:largeHi,
Can you submit a support ticket here?
Hi,
It seems that when we have the My Account menu selected and defined, it is doubling what is listed in the My Account menu in the navigation on the left and on the My Account page.
Is there a way to remove the doubling up?
Thanks for your help!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I am using Easy Digital Downloads with your theme. How can I get the ajax search to search EDD products and now Woocommerce as default?
Hi,
You need modify the live search core files manually. Those files are in the flatsome/inc/extensions/flatsome-live-search folder.
Hello,
I’m having some problems with my site on Iphones. The site is using the full width transparent header page type, and for some reason the header/menu is not visible at all on some Iphone models. Are you aware of this? Are you working on some fix?
Hi,
It started to happen after iOS v13.4 updates. We’ll fix it in the next release. For now, please try the CSS below (Paste into Flatsome>Advanced>Custom CSS > Tablets and Down),
.slider-wrapper { transform: translateZ(0); }
On blog single post page, is there a way to control the size of the featured image? I looked through all the settings in the customizer, and couldn’t find anything.
Hi,
There is no option for that. But, you can set it with some custom CSS code like below.
body.single-post .entry-image {
width: 50% !important;
margin-left: auto !important;
margin-right: auto !important;
}
Hi, I would like to know I placed a product in my Products Page, and I placed 3 more photos in the product gallery. However, when I moved my mouse over to click on those product gallery photos, they do not expand into the larger version. Its stays at the 1st picture I uploaded. Can you advise what I can do next? Thanks.
Hi,
Did you try to deactivate all plugins except Woocommerce and check again?
Hi, I woould like to know I placed a product in my Products Page, and I placed 3 more photos in the product gallery. However, when I moved my mouse over to click on those product gallery photos, they do not expand into the larger version. Its stays at the 1st picture I uploaded. Can you advise what I can do next? Thanks.
Sorry I logged in to the wrong acct to ask the qn. Pls ignore
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
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