39358 comments found.
Hello, I just bought a support extension and yet my account still displays : Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here. !! can you help me Thanks
Hello @shakass
I have got your account and will be sending you an email to sort this out, generally logging out and then logging back in should solve this issue for you, however if not please look for my email on your registered email address with your account at support.
Thanks
-Ammar
I opened a ticket but I received no response, did you have time to look?
Hi,
I do see your ticket now. We’ll respond there shortly. Let’s continue the conversation there.
Thank you. – Abbas
Is it not possible to have the behavior of the side menu equal to the behavior of the Avada vertival menu widget? When to click on the menu item open up the stairs below? instead of being next to a div on top
Hi
The vertical menu does have the option of expanding (if this is what you mean). Temp Video here
I believe we are not very clear on your issue. We would request you to please write to support and detail out your issue
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have asked in the forum, but I wasn’t able to get an answer yet.
Would it be possible perhaps even with a snippet, to increase or remove the 30 post limits for the Related Posts/Projects in the settings?
Thank you
Burt
Hi Burt
There is no native method in the theme to change this. This will need custom code. You can try reaching our support to check if there is any possibility of doing the same
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder
If it was a native method of doing it, we wouldn’t have this conversation… 
I tried your support ticket but this is what I get:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SPECIAL NOTE: If you have updated to Avada 6.1.2 and it appears that you are experiencing issues like blurry images or images not showing, please make sure that you apply patch #417434 released after the update.
Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sorry Shaminder but I can’t afford to pay nearly $100 dollars just to allow you to answer my question with three lines of code to apply as a snippet. It doesn’t seem morally correct! I didn’t expect this for free, but at these prices… I don’t rob banks or rape people for living!!!
Thank you for your reply anyway
Have a nice day
Hi Burt,
The support renewal is $42 and not $100. Envato sets the support policies and we cannot really provide hands on support like that without valid support – this rule applies to all customers.
I did a quick search and was able to find the file where you can modify this setting from → screenshot
Please do note though, since you’ll be modifying a core heme file – these changes will be lost after a theme update.
As even paid support doesn’t cover involved customisations – if you need a more reliable solution fo this, you can reach out to our customisation partners on how to adjust this.
Thank you. – Abbas
Hi Abbas
I don’t live in the US (like Envato BTW) but they choose to charge their citizen in US dollars and therefore I got to pay you, Envato commission, and the bank charge to exchange AUD to US so yes it gets around the $70-75 AUD, but you get my drift..
Your link above it just takes me to a bad Gateway (error 502), so I can’t access the picture..
I was hoping to be able to use a snippet for this problem..
Thank you for taking the time to reply..
Regards
Burt
Ok got the picture working and I can see the fix… Is there any way to implement this as a snippet?
Thank you
Hello @burt37
For more customization help, we suggest you to please get in touch with our customization partners above.
Thanks
-Ammar
I wasn’t asking for a customisation. I’m asking for a bad limitation removal.
If you have more than 30 related post, the simply don’t show up in Avada!
Abbas solution does fix the bug/problem but like he said it is only a temporarily fix.
It may be a fine line, but there is a difference..
Hi
This is not really a bug . We do understand your requirement but it is not possible for use to provide custom PHP code support via the comment section
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Thank you, Shaminder
I’m having a Dejavu… Where did I read this before???
It’s all good Shaminder.
Could you please pass my sincere Thank You to Abbas for helping me in the right direction…
Hello @Burt37
You’re most welcome
Hi guys, something happens with your theme everything was ok but now using container with 3 columns, 3th column going to new row. What happened? I didn’t do anything with my web site.
Hi,
Do you see any change if you remove all Custom CSS / customisations, disable all extra plugins including cache plugins temporarily besides our two Fusion plugins and test with the parent Avada theme (instead of child theme) – and see if one of those is the cause of this.
As this is not our official support channel and is meant for pre-sale queries, if you keep seeing issues, we’ll need to login and take a look. I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you. – Abbas
Hello there,
I’m facing an issue with Avada incompatible with WordPress version 5.4.1. May I know when Avada will update?
Hello @pohsim
Avada is 100% compatible with the latest version of WordPress, if you are seeing any issue please make sure that you are using the latest version of theme as well that is 6.2.3 and if the issue persists please open a support ticket with our team.
Click Here To Get Avada Support
Thanks
-Ammar
We installed WooCommerce Product Tables but is not working in responsive. We try with other themes in the same site and looks like plugin demo, but with Avada theme active, many columns don’t fit and the plus ”+” to open all columns in responsive mode is not showing.
I suppose that it’s a problem with Avada CSS maybe? The plugin is totally compatible with Avada, as developers says.
Thanks you!
Hi
While Woocommerce is completely compatible with Avada we have not tested the Product tables plugin. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, how can I fix the sidebar on the left in the center of the screen? Without padding above and below? thanks
Hi
I am assuming you need this to be vertically centered. There is no native feature in the theme to make such a change. Please do contact support to check for any other options or for detailing out your issue further
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, with Elementor can I personalize the template and build pages? Thanks
Hi
If you do need to make use of another builder, then you will need to disable the fusion builder. However we request you to please check the fusion builder too as this is quite a feature rich builder and it has a live builder too. Please do refer the link here
Fusion Builder
Live builder
We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
Hi Avada, loving 6.2. I know Custom Header is coming soon, but any rough idea on when it may be coming?
Hello @Ijadaj
We are glad to hear that you like our latest version, yes the header builder will be coming in 7.0 version of theme however no exact ETA can be provided for it right now, we will be going soon under beta testing for it.
Thanks
-Ammar
Can I have my money back? I bought it twice
Hello @delleb
Please send us a support ticket with your purchase code and complete purchase details using our support channel and we will further look into this.
Click Here To Get Avada Support
Thanks
-Ammar
hi guys, i”ve just purchesed extended support, but it does not work on your site…please have a look
Hi there
I can confirm that your support is active. Please log out of your support account and then log back in to refresh the status.
Thank you kindly, MB
thnx, it works
No worries
How to upgrade to version 6.2.3, which was released April 24th, 2020?
Sorry. Closed ))
Hello @den-malko
Glad to hear you have worked this out
I have installed Landscaper and try to turn the home page image into full screen. how is it done ?
Hi
We do not follow your query quite well. We do see that you have valid support. Please contact our support team and do detail out the issue in a ticket
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello. I am interested in purchasing your theme, but I have question first. Will I be able to import demo site/content, and update it using WPbakery page builder? I assumed this is standard feature for all themes using WPbakery, but I am finding out some themes do not allow this because their demo sites weren’t created using WPbakery. Please let me know. Thank you.
Hi,
Avada has its own page builder called Fusion Builder and all our demos/pre-built sites are created with Fusion Builder – so those pages are editable only with the Fusion Builder.
Each page builder uses its own syntax so a page created with one builder cannot be edited with another builder like that.
If you import our demos, you can freely edit them with our flexible fusion builder as you desire.
For details on Fusion Builder usage, please see the below link:
For details on our Fusion Builder Live (front end editor), please see this link
Thank you. – Abbas
Hello, I have made changes on Avada to do with the Fusion Slider, its not working / loading on my website – and i have tried to contact you via support no one has picked up my ticket please help
Hi,
I can only see older tickets under your name in our ticket system and no recent tickets are showing for your name. Could you please re-send the ticket and share your ticket title so that we can check it further for you?
Thank you. – Abbas
Hello I re-created the ticket – not to sure what happen to the first one – please see ticket link on your support forum – https://theme-fusion.com/support/account/?conversation_id=1176329449
Hi there
Thank you for that, we have your ticket and a member of our team will reply in due course. To clarify, our support system is email based and not a forum, so please keep an eye out for support replies in your email inbox.
Thank you kindly, MB
How can Avada not have a dedicated blog or news Demo? #1 company in the world in this business, how is it possible you guys did not come up with this yet?
Hello @arystokrata
You can enable Blog in any of our demo by simply using blog element, we have the blog in almost 80% of our demos however yes we do not have a dedicated demo for that right now because its not being requested by our users, you can check some of our blog demos below
Avada Influencer => https://avada.theme-fusion.com/influencer/
Avada Podcasts => https://avada.theme-fusion.com/podcasts/
Avada Food => https://avada.theme-fusion.com/food/
Avada Freelancer => https://avada.theme-fusion.com/freelancer/
If you need further assistance with this, please open a support ticket and our team will gladly assist you.
Thanks
-Ammar
Yes I realize that you have a blog component, but why not have a blog and news demo dedicated just to that, It is a very standard type of a website, pure basics, I am really surprised you dont have that, surely missing out on clients because of that. Thanks
Hi,
We’re adding new demos on a regular basis so this’ll hopefully be addressed in the future.
Thank you. – Abbas
Can I use avada for building different sites in different domains?
i.e is it one purchase for one domain
Hello @Semsigul
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello, I’ve a some pre-buy questions:
1) I’ve seen there’s an API key to register on WordPress in order to make theme working properly and also getting updates. I need to develop a customer’s website on a STAGING domain. When ready, I’ll move everything on the OFFICIAL domain. So my question are:
- 1a) is there any issue having the same API key on two different domain (even tho one of those is just a staging domain as said before) ?
- 1b) After I move the new website to official domain can I still work on the staging one in order to test any possible change before publish it or API key will work only on official domain at that point?
- 1c) Is there anything else that I should know about website migration between two domains when your theme has been used for the project?
2) I know you provide Fusion builder to change page content and layout. Is Elementor builder usable for same purpose anyway?
3) Does Fusion builder provide any gradient overlay feature for images and/or background?
4) Does Fusion builder (or any of bundled premium plugins) offer video-background feature?
Thanks in advance for kindly replying!
Hello @nerik73
The API key method has since been removed and all you need is a token now, however I will further respond to your queries below in same order.
1a) No, if the other domain is only meant for the staging / development purpose then its totally okay to do so.
1b) You can still do that, make sure that your staging site is only meant for development purposes and not to be used by public.
1c) Nothing that you have not mentioned license wise, however for anything else you can certainly create a support ticket with our team as you get 6 months of free support with each license.
2) We have not officially tested Elementor officially with our theme so can not provide you with any solid recommendation right now, we suggest getting in touch with the plugin author about this first.
3) Hello There, you can have the overlay on the background images, if you want to use separators you can have the gradient overlay on them too as can be seen in our yoga demo here => https://avada.theme-fusion.com/yoga/
4) Yes, you can have video background in our theme using containers, you can assign self hosted or YouTube / Vimeo hosted videos on container and then can place your content inside each container as well.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I am loving the new footer builder. It’s made things much easier! The only issue is the breadcrumbs appear to show in the wrong order. For example it shows: Home » East Midlands » About Us » Lincolnshire when actually the order is Home » About Us » East Midlands » Lincolnshire – https://www.phase.one/company/east-midlands/lincolnshire/ under the copyright text.
If I go to the next page it shows Home » Lincolnshire » East Midlands » About Us » Grantham but the About Us page should be after Home?
Hi,
As this is not our official support channel and is meant for pre-sale queries / generalities, I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you. – Abbas
HI, the footer copyright and powered by, that was easy to edit, why make it so difficult now????
where can i edit that now? why move it? on footer only this: IMPORTANT NOTE: The options on this tab are not available because a global Footer override is currently used. To edit your global layout please visit this page.
Help!
Hello @Elvismen
We have not actually changed anything there, that simply means you are using a demo or a prebuilt custom layout and that is using custom layouts created from our Fusion Theme Builder in this case what you need to do is simply follow the instructions here please => https://bit.ly/3bZtkiZ
If however you are still not able to edit this, please open a support ticket and our team will gladly assist you.
Click Here To Get Avada Support
Thanks
-Ammar
Thanks for the quick reply
We’re glad to assist
