28318 comments found.
Hi great theme thank you. I would like to use a font for all my main text that isn’t in the list, Futura Book, I’ll need to purchase it. Can anyone recommend a plugin I can use to import the font, that would be compatible with Flatsome please? Thank you
Hi,
Please take a look at this doc.
Thank you very much. The Use Any Font plugin page says no css knowledge required, yet on the document you linked it says to add CSS to a number of fields first. Can you confirm either way whether I have to add CSS first please? I don’t know how to so I would have to pay someone to do it. Thank you again.
You can enter the CSS codes into Flatsome>Advanced>Custom CSS -> All Screens.
Great sounds simple enough! I’ll back it up first ☺️ Many thanks for your time and help.
Hello! Do you have in plan, for the next 10 years, to make the damn sticky header just sticky, without cartoonish animation like jump, bump etc? Thank you for selling the unfinished and unsupported theme.
Hi,
Our developers prioritize adding the highest voted features. The feature you requested has only 13 votes so far. You can check it out and vote here.
hello, I asked for support a week ago, but got no solution for my issue. Ticket ID 109949
Hi,
I’ve sent an urgent request to our Help Desk. It’ll be answered very soon.
Documentation link is broken https://uxthemes.helpscoutdocs.com/
I need to use Yoast in a page where I use the UXBuilder. The count tool of Yoast counts the UxBuilder code, I need to scape this words. How do I do this?
Hi,
Our documentation link is https://docs.uxthemes.com
Most of page builders (including Wordpress) use shortcodes. So, you need to contact Yoast support and ask if it’s possible to count the words generated by shortcodes.
Hi,
Yes, it’s absolutely possible. Please take a look at this sample layout.
Yes but this design is not this: https://flatsome3.uxthemes.com/demos/shop-demos/big-sale/ I want to know, can I transform this theme to dark? Thanks
Yes, you can.
Hi.
This template called my attention because I saw a lot of good page models, like product pages for example. Today I’m using DIVI, but it is hard to get a good result with it.
But I have a question: my website is a marketplace and it turns everything more complex.
Before by the theme, I’d like to know if it was tested/used in a marketplace.
My website uses YITH Multivendor plugin.
The address is https://vivaovinho.shop
My main concerns are:
1. In the products we have the vendor information. This information is showing on product list pages and in the individual product page.
2. On the cart page we have multiples shipping information.
Could you please inform there is a website where I can see this working?
Regards.
Hi,
It shouldn’t be a problem using multiple shipping options but we haven’t tested Yith Multivendor yet. It may need some tweaks. Can you join our official Facebook Communityand get the opinions of our users about that? I’ve seen some users already use it on their websites.
Hi,
Thanks for your answer. I already asked for the Facebook Group.
Regards.
Hi Author, Thanks for the wonderful flatsome multipurpose theme. Is it possible to possible to provide me with an HTML template as I wanted to buy one? Please let me know as I need an HTML template only.
Hi,
Flatsome is a Wordpress theme. It doesn’t come with HTML templates. Pages are created dynamically via PHP.
good day. i got problem with product images, its not clearly like transparent or somthing, please i need your help
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Good day. Is it possible to move login/register/my-account from main menu to footer menu.
Hi,
There is no built-in option for that, you need to custom code it.
Good day. Reporting that social media icons on product page scrolls over header on mobile.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Here is a screenshot of the issue. https://paste.pics/a8b241c76a63e35e2f69db28b6026796
Getting this message in WP admin…
“Your theme (flatsome-child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.”
How can this be fixed?
Hi,
Please update Flatsome to the latest version (v3.11.3) and check if there is any customized Woocommerce template file in the flatsome-child/woocommerce folder if you use a child theme.
WPML Compatibility. I have been told that there are still issues with WPML and the UX Builder. Can you advise when these issues will be resolved to achieve 100% compatibility?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, I purchased your theme and i wanna use it on my 2 subdomains (i dont wanna use it on the main domain). Can i install it on my 2 sub domains? Or do i need to purchase another copy of it? Please let me know.
Many Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How do we get the custom expert to show in categories for posts? We put in manual excerpt, but it always uses a stripped one.
Child theme filter with “excerpt_length” also does not work.
Hi,
Can you submit a support ticket here?
hello good afternoon I am interested in your topic but before I would like to clarify any doubts. I can use your theme on a website and use different demos per page, that is, to show on a blue page with your clothing store menu and on another page with a green demo with sales of vehicles and another page with colored appliances. yellow inside the same installation of wordpress. that can be customized, is it possible? Thank you
Hi,
You’ll need a bit custom coding to be able to separate the page elements used in common like header, footer, colors, etc. Those features don’t come with Flatsome.
Hello! Hope you’re doing well
looking to buy the template and I have 2 questions
- I’d be able to create a 3 column product page showing photos with no space between them, neither on the sides or bottom. Like these exemple: http://en.adererror.com/category/new-collection/238/- Can I find Helvetica and Cooper Black in your font catalogue?
Thank you
Hi,
- Flatsome doesn’t have that layout. You’ll need to write some custom CSS code.
- Flatsome supports all Google Fonts. You can check the latest fonts from here.
Hi, I love Flatsome, greatest theme ever for my experience! Just a question, I need to do a portfolio homepage with selected portfolio, masonry, without space. Shortcode can’t help me because its make alle images on same size and not in masonry. Portfolio pages works fine, but i can not show only few selected items.
Someone can help me to fix it? Thanks Matteo
Hi,
We’ll add some new options to the Portfolio customizer options in the next release, so you will have more control over it.
Hello, pre-sale question : Can we set video instead of pictures in the product page ? GIF ? Thanks !
Hi,
Flatsome doesn’t have that feature. But I think you can add it with a 3rd party plugin.
Hello, you can see the ticket n °: 110094 Thank you
Hi,
I’ve sent an urgent request to our Help Desk. It’ll be answered very soon.
I’m still waiting for your answer …
hey, im using this theme its have great features i need product image preloader like when site loading i want to till product image loading its sow one logo image like this image https://prnt.sc/sn8y8a please guide me how its possible
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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