26687 comments found.
Hello, I just purchased this theme and now that I am trying to install it, I am getting a message that my purchase code is invalid. Please advise ASAP!
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Did you see what I wrote? It will not let me submit the request because I dont have the registration!
how can i submit a ticket it it’s saying the code doesn’t work anymore https://www.dropbox.com/s/x2nclcg6021p62q/Screenshot%202020-06-01%2015.48.43.png?dl=0
Hi there,
Sorry about the misunderstanding. In your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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I’m using city listing template—the listing image is showing twice.. double image.. please help
Hi there,
Thanks for writing in. It would help if we could have access to your website URL so we can check this on your side.
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Hi there, my support has expired, however I am getting an error when trying to use my purchase code to register a site, it’s saying it’s been used before but I can’t tell where, I think it must have been an old test site somewhere but without knowing where I can’t deregister it. Can you please help?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Please untie our purchase code from the previous site. We need to link the “purchase code” to the new domain.
Hi there,
Thanks for writing in. Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Just a small question.
Why are there so many theme updates? In May alone 5 times. I use Bridge for about 20 websites and I have to update all of them! 
Regards,
Richard
Hi there,
Within the latest updates we have more been focused on adding new demos, so you certainly do not need to update the theme if you do not need new demos. You can always check our change log to see what has been added in the latest theme update, and if you really need to update it on your side.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I’m trying to make changes to the child themes functions.php file and style.css file but I don’t see any of the changes reflected on my site. The child theme is currently my active theme.
Here is the functions.php code that was already in the file when I opened it:
<?php
if(!function_exists(‘bridge_qode_child_theme_enqueue_scripts’)) { }
Function bridge_qode_child_theme_enqueue_scripts() {
wp_register_style('bridge-childstyle', get_stylesheet_directory_uri() . '/style.css');
wp_enqueue_style('bridge-childstyle');
}add_action('wp_enqueue_scripts', 'bridge_qode_child_theme_enqueue_scripts', 11);Sorry, nevermind. The issue has been resolved. I do love this theme though!
Hi there,
Glad to hear this.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there, I have a website www.innstylesalon.ca created using Bridge – Creative Multipurpose WordPress Theme, currently plugins are disabled and site is not showing the slider and some errors text is also showing on the website.if we do not disable plugins then website doesn’t work. unfortunately we don’t have theme login access but we do have cpanel /admin control and access. please suggest what could be best done for fixing the issue.
Thanks! Sanchit browsera.ca@gmail.comHi there,
Thanks for writing in!
Possibly you do encounter these issues if you do at this point use an outdated version of the theme and its plugins. You can read more about it on how to update the theme here.
So please update your theme and the Bridge Core plugin according to our guidance and it will be alright.
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I see that buyers have been asking for a masonry image gallery layout for over 5 years. Is this happening any time soon?
Hi there,
Thanks for writing in!
You do have our Masonry gallery which you can for sure use on your end. https://bridgelanding.qodeinteractive.com/elements/masonry-gallery/If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Anyone managed to connect the menu listings with foodpress?
Hi there,
We have not tested our theme with this plugin and cannot guaranty theme compatibility, you can always try it out on your end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, I can’t register with my purchase ID. It keeps on saying “please wait”, but nothing ever happens. Can’t work on my website at all… I bought 2 licenses, but if it doesn’t work can you please make a refund? Can’t find my answers through your FAQ so if someone could talk to me… Thanks.
Hi there,
Please read our article about this here
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, my homepage lags in scrolling on Safari on desktop shorturl.at/jrDQX
Hi there,
Sorry but we could not access your screenshot. It would help if you could provide us with your website URL so we can check this on your end.
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hi its djborhan.com
Hi there,
It looks like a plugin conflict. You can try to disable 3rd party plugins, or try disabling smooth scroll option from Qode options > General
If you continue to have problems, please submit a request at our help center and our support team will be happy to help.
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Hello There, Im trying to register my site but its says: “Code is already registered for other domain”and i have no idea how to find which site it is, can you help? Thanks in Advance
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am using the bridge theme for my nonprofits website. Is there anyway to make a big donation button in the menu instead of it just being a link.
https://californiafarmworkers.org/Hi there,
You can perhaps add a button shortcode to your Header Widget Area which you can find in Appearance > Widgets. If you do need help with this please submit a request at our help center and our support team will be happy to help.
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the theme integrated booking system for accommodation? how to ad a booking – accomodation system in bridge ? thanks
Hi there,
Thank you for taking interest in our theme.
We do have our https://bridge89.qodeinteractive.com/ but there you can either add a link to the booking of your airbnb or contact form.
Unfortunately, there is no booking feature yet 
Thank you for your suggestion.
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Hello. I’m try to import demo onto my original domain which I purchased Bridge for but it’s saying licence code invalid. Can you help?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello is it possibile to see an admin demo, or do you have a refund policy? Thanks
Hi there,
Thanks for taking an interest! We do not have a testing environment. However we do have our Bridge theme covered very well with our theme documentation as well as you do have our video tutorials for the theme and our help center knowledge base with many great articles that might help on the way.
When it comes to refunds you can read more about it here If you do have any additional questions please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok, thank you. I saw that many of your demos are made with Elementor. Such as this one for example: https://bridge301.qodeinteractive.com/?_ga=2.242742026.909014321.1590661395-69437209.1590661395
But do they exist also with WpBackery or without elementor, because I don’t like it.
thank you
Hi there,
We do have many demos that are made with WPBakery and some of them that are made with Elementor. If you import Elementor demo do know that then native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. You will have to build your content with WPBakery as all our themes shortcodes are compatible with either one of the plugins.
Let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Erro de licença. Já é a segunda vez que tenho problemas na licença,usando sempre no mesmo domínio e mesmo assim a validação da erro, me arrependi de comprar esse tema! Péssimo suporte! Querem implantar uma validação de licença que só traz aborrecimento!
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I bought a valid licence for Bridge theme. Now I have a living website with subsites underneath (same main URL). On my local virtual server environment (MAMP) I want to set up another site, which I want to use later as a subsite as well. I deregistered the theme licence for this purpose, but if I want to import Bridge demo content on my local environmen, it is not possible. The error message tells that the licence is already used by another website. I checked all of my sites, and cannot figure out why this happens. Could you please deregister? I have no valid support anymore, but this licence issue is not my fault. Thanks in advance.
Hi there,
Please send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I need to unregister my theme to activate it in another domain, but wordpress doesn’t give me access to bridge core dashboard. The license is currently on a trial localhost and I want it Deregister.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi My site has been working for a number of years without issues and has not changed. I have a page for a gallery and used the WPBakery Builder element ‘Portfolio List’. The following settings wee selected:
Type: Masonry with space
Hover Animation Type: Default
Grid Size: 4 columns grid
Portfolio Loading Type: Fade 1 by 1 (also tried with no selection)
Filter: No
Lightbox: Yes
Show View Button: No
Number: -1
Enable Separator below title: No
None of the other settings not mentioned were set.
The gallery page is not only displaying one of 32 published portfolio items. Something is not working. It was previously working.
This page had only this element on it, and was working before. I am not sure which Bridge update caused it to stop working, because I have only just noticed it not working, I do not regularly visit that page, so it may have stopped working a number of Bridge updates ago. Apart from updating Bridge and plugins, there are no updates I perform on this site, so nothing has changed except updating the theme and plugins from time to time.
Please can you confirm if this works for you. I’m using Bridge v21.4. All other plugins are up-to-date, as of today.
Regards
Hi there,
Could you provide us with your website URL so we can check this.
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I have found a solution by changing the Portfolio List Type from Masonry with space to standard. I selected No to the title, but instead of the image filename, the word “gallery” is displayed below. Some odd things going on with this element.
I will put up a couple of temporary development pages, one with Masonry and one with standard when I get time and report back here.
Hi there,
It is a bit hard to guess what might be the cause as we do not have access to your URL and testing this on our end the portfolio list is working fine. It might be caused by some 3rd party plugin, if you are using any so try to deactivate those. Keep us updated.
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