Hello, @xRacer,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @waqtheme,

1. Google Map:

This is not the Theme issue but your Google MAP API key issue, Please see this screenshot: https://postimg.cc/dZvmrRFM
, This is billing issue of your Google MAP API key, you can read more about it here:

https://developers.google.com/maps/gmp-get-started

And try to contact Google MAP Support for getting help on this issue.

2. Contact Form:

I can see the Contact Form is there on your site Contact page:

It must be the cache issue at your end nothing else.

Regards, P-THEMES.

Hello, @mrHoc,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @MrADeveci,

By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size. In the below-given articles, It will show you how to prevent WordPress from generating image sizes.

https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/

https://mythemeshop.com/blog/how-to-prevent-wordpress-from-generating-image-sizes/

https://cloudinary.com/blog/introducing_cloudinary_s_wordpress_plugin_for_dynamic_images_and_video

And Reading Theme: This is a default function for the themes, themes generate thumbnails accordingly as these will be used somewhere on the pages of the website.

OR

Please use this plugin WP Optimizer: https://wordpress.org/plugins/wp-optimize/ It will optimize images and reduce storage capacity. It is not possible to generate the desired number of thumbnails as mentioned earlier.

OR

You can turn off the regeneration of the Image sizes by Theme using some code snippets as well, Please add the following code in the child theme’s functions.php.

add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
    remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
              …
}

Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code. It will work for you and you have to code for all the other sizes of the images you want to remove from your site by yourself.

Regards, P-THEMES.

Hi, thanks – the code you have provided works well in my functions.php file, together with using the ‘Regenerate Thumbnails’ plugin I was able to tidy up a lot of unnecessary image files from being created and dumped into the folder.

Appreciate the help.

Sound’s Good!!!
You’re Most Welcome!!!

Hello, @luckysherrif,

You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
​ Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.

Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/07/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @legamez,

First of all, thanks or showing your interest in Porto WordPress.

No, WPML is not included in the theme package, you have to purchase it separately.

Regards, P-THEMES.

Hello, @madderley,

No, sorry to say that but this is not possible, The only part of the header becomes sticky which has the main menu in it, and in Shop 9 there is no such header which has Main Menu under it, If you want you can use Header Builder and how it works, Let me try to explain you the functionality of the Header.

The header is divided into 3 rows: https://ibb.co/bzHSpQ2

1. Top Header Row. 2. Middle Header Row. 3. Bottom Header Row.

And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.

You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB

If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.

This is how it works and it is the default functionality of the Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Kyo_Kusanagi,

This seems to be the zip disabled issue on your server, please once check with your hosting provider that you must have enabled the zip on your site from your server.

OR

Please read this thread: https://themeforest.net/comments/24200883

Regards, P-THEMES.

where i can disable or edit popup newslater

Hello, @Kyo_Kusanagi,

Please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @RosaMaria_,

First, you have to delete the old version of the plugin, and then download the latest plugin from the below-given article and Install and Activate it on your site, It will work for you:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello Porto,

I have downloaded: js_composer (I supose is the Bakery pagebuilder) . I have to add as a new pluggin? Add – new ?. And remove the old version then ?

thanks

Hello, @RosaMaria_,

Yes, Its WP Bakery Page Builder, and Yes delete the old version of the plugin from your site first and then Install and Activate the latest one, It will work for you.

Regards, P-THEMES.

Hello, @grueter6,

You can create a test page and use Porto Icon Box element and set it as per your requirements on the particular page, now copy the complete shortcode from that page and paste it under Porto >> Theme Options >> General >> HTML Block as per your requirements, It will work for you on complete site globally.

Regards, P-THEMES.

I already fixed with this CCS code: /* Fix mini cart on mobile */ .widget_shopping_cart_content ul { width: 100%; } Is correct?

Sound’s Good!!!
You are the best…

Ok, never mind. I have resolved that problem

Sound’s Good!!!
You are the best…

Hello, @capsalon,

Let me explain to you:

Here is the Screenshot:

We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.

I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @umerseo,

Please do the following debugging Processes one by one, Hope it will help you in solving your issues.

https://themeforest.net/comments/23507969

Porto Documentation:

https://www.portotheme.com/wordpress/porto/documentation/

Porto changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Porto FAQ’s:

https://smartwave.freshdesk.com/support/solutions/folders/5000171807

Porto Video’s:

https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

1. Things you should do first:

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/11/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @mobilesgarage,

Let me explain to you:

Here is the Screenshot:

We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.

I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @mertintr,

Can you please share your product purchase code PDF file with us via our support system so that we will check in deep and reset it for you, I have already looked into the DB and do not finds any code to activate on any site with your Name: mertintr

Regards, P-THEMES.

I sent my license file and created a ticket in the support system.

Hello, @mertintr,

We have already replied to your support ticket #89116, please check your support ticket reply and reply to your ticket accordingly.

Regards, P-THEMES.

Hello, @giuseppino,

You have to change it into the Theme Language files as per your requirements.

You have to watch this video as well:

https://www.youtube.com/watch?v=z_X4mELtYDM&t=33s

Regards, P-THEMES.

Thanks

Most Welcome!!

Hello, @drigoguille,

Let me explain to you:

Here is the Screenshot:

We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.

I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @skoczyi,

First of all, thanks for showing your interest in Porto WordPress.

You can check the particular Demo Blog page here:

https://www.portotheme.com/wordpress/porto/shop26/blog/

Regards, P-THEMES.

Hello, @tjain91,

Sorry to say that but by default this is not possible, You have to use any third party plugin for it which better meets your requirements.

Regards, P-THEMES.