Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hello there! We got “Instagram has returned invalid data”. Has something changed?

Hi,

Please take a look at this doc.

When I click the lightbox button, the sticker menu moves to the right. When I close the lightbox, the menu returns to the correct place. This not happen with the fixed menu, only with the sticker menu. There seems to be a problem with the scroll bar. This also happens in your live preview. How can I solve this problem? Thank you.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

You can check on your own live preview. Activate the sticker menu and click on the lightbox button. You will see that the menu moves to the right and after closing, it returns to the left. This happens with all of my flatsome sites.

Does this theme work with any job board plugins? I’ve tried using WP Job Manager but the theme short codes seems to mess up the plugin short codes

Hi,

We haven’t tested that kind of plugin yet. Can you join our official Facebook Community (+23K) and get the opinions of our users about that?

I think it is a general problem, when I am trying to connect with isntagram, at the end a flatsome button should appear where it says connect, but it just does not appear to me, and I saw a video where it did the same thing as me but in the end its show the button connect and complete the connection with flatsome.

You could verify this, I don’t think I’m the only one with that problem.

Hi,

It seems we’ll need to do a further investigation directly on your website. Can you please submit a support ticket here, including your question, site link and WP login details?

Hi. I am getting the error “Failed to get accounts. Network Error” when I try to connect Flatsome with Facebook to connect Instagram.

I think the problem was because I didn’t have full permissions on that Instagram Account. The owner did it everything without any problems.

Hi,

Thanks for letting us know you solved it :)

Hello, two bugs I’ve found:

1) My clients header is not showing up on mobile devices only when it is set to Transparent Header Light Template With a Slider. Seems to be a bug specifically with the transparent header AND the slider only.

2) Tooltips are not showing in Chrome or Firefox (only in Safari). i.e. Tooltips on social media share elements and scroll to elements.

Any fix for this?

Hi,

Can try the CSS below?

.slider-wrapper { transform: translateZ(0); }

Yes! That fixed item #1 issue with the slider on transparent header page template. Thank you!

Any luck with item #2 tool tips showing on Chrome and Firefox?

I’ve checked but couldn’t see any problems with the tooltips on Chrome and Firefox. Did you try to deactivate all plugins except Woocommerce and check the problem again?

https://dekoros.com/kose-profili/ It gives the 2nd image on the computer. 1. official problem.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

WooCommerce Product Addons does not work with your theme. I bought the addons. It becomes useless. Fix the problem.

Hi,

Your ticket #110801 will be answered very soon. Thanks for your patience.

Hi, is this theme compatible with DOKAN multivendor marketplace?

Hi,

Yes, it’s compatible.

I have a problem with the text editor, when I double click on a textual content from the ux builder, the editor that appears on the left turns out to be unusable as if it were disabled. How can I go about solving it? I send a screenshot https://ibb.co/jDkBDsy

Hi,

Please deactivate all plugins except Woocommerce and check the issue again.

I solved, the problem was the Variation Swatches for WooCommerce plugin that was in conflict with the ux builder, I proceeded to disable this plugin and install the correct one as suggested in the official documentation https://docs.uxthemes.com/article/305-how-to-enable-label-image-and-color-swatches-for-variable-product-variations

good day. i hoep you are well.

is the a setting to change the colour of the mobile/flyout menu background colour.

not to worry. i changed it with css

Hi,

Thanks for letting us know :)

Hi! my ticket is being ignored again. It has been 4 days already since I sent admin access for our site. Please answer the ticket. THANKS!

Hi,

Sorry for the delay. I’ve sent an urgent request to our Help Desk. It’ll be answered very soon.

Thank you

Hi, haven’t received any response for my ticket yet. Thanks

Every time I try to contact you the box disappears before I can send it. So I am writing here. The support system is not good. I cannot get my ADD TO CART buttons to show on the shop page for the products. I have tried every configuration and a new install. Also, I have requested to be added to the forum on Facebook, but nothing. Don’t offer support that people cannot get to/

Hi,

You haven’t submitted any tickets yet. We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Please also take a look at this doc to check how you can submit support tickets correctly.

Question, what’s the different with the $59.00 Theme to those $3.99 Theme? Site offering ‘full theme option’ or $3.99 said the buyer can access all the feature of the theme however there will be no customer support or something.

Hi,

The sellers other than Theme Forest sell Flatsome illegally. This page is the only authorized page you can buy Flatsome with a valid license and support. Others steal Flatsome and many of them inject malware into the codes.

When will Flatsome theme support the woocommerce blocks. When I add the checkout block it doesn’t show any payment gateways

Hi,

That’s a new feature and our developers are working on it.

I Know i have support expired, but i have a small question.. on the maintenance page i added a newsletter but it is not submitting the form? is there anything i need to change?

Hi,

Contact Form 7 doesn’t work while Wordpress is in maintenance mode.

Hello, I want to set a shoes store. I need to show availble sizes of the shoes on shop / catalog / archive pages. I can not find any demo that shows attributes anywhere else but the product page. Will I achive this any way? Or is the theme compatible with a plugin that will do this? And also what filter plugin works well with your theme?
Regards, Dominik

Hi,

Can you take a look at this doc? This plugin may help you to achieve that.

hi guys, i have lost my mind i cant setup paypal anymore: what PayPal IPN url do i use for setting up paypal?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Guys can I get help with the search function of my site please?

It comes up below the box when I type in something into the search box.

But when I hit enter it goes to the blog page? – Can I disable the enter button on the search?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello! Love this theme. How many columns does the drop down menu support? You show 3 horizontal columns in the drop down menu but we need about 6 or 7 due to our product range.

Hi,

You can use many columns in the dropdown menu as long as the screen size allows it. If you plan to build a complex menu, you can also use Max Mega Menu or Ubermenu plugin. Both are compatible with Flatsome.

Thanks!

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