11497 comments found.
Hi,
I have purchased the license for Listify on themeforest, I can’t get access to your support on Astoundify with Envato. Every time i try to sign it brings me back to the same sign in page Please help me fix this
Thanks
Hey there,
Sorry about the issue.
In this case, could you kindly email us at support@astoundify.com on any support queries.
We look forward to assisting you
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, I need your assistance for publishing a ticket. I’m signed in here, but when I click on “Got to item Support” button, and get into https://astoundify.com/account/new-ticket/ It’s not visible there that I’ve already purchased Listify theme. What should I do? Thank you very much in advance! Best regards, Veselina
Hey there,
Sorry about the issue.
In this case, could you kindly email us at support@astoundify.com on any support queries.
We look forward to assisting youKind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
hello, i purchased this theme which was looks nice on demo. but after purchase it does not working smoothly. Now i want get refund. expecting a good reply from author.
Hey there,
Please email us on any issues you are encountering with the theme and refund requests at support@astoundify.com
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there, is there a way to have the label in the search results url? for example: https://listify-demos.astoundify.com/classic/listings/?search_keywords=&search_location=&search_radius=50&search_lat=0&search_lng=0 Would need something like www.mywebsite.com/listings/?search_label=pizza Right now we can only see it trought the “archive template”
Hey there,
In relation to your question here, unfortunately this would not be possible by default. I would suggest checking out the Facet Wp plugin to create custom search filters.
Please feel free to reach out once again in case of any questions
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, for the directory and listing project, I have chosen the Theme called “Listify”. For now I have chosen the DEMO version in order to purchase the license later, once the whole project is completed.
I have installed the theme, and the various plugins required, but I couldn’t find the following categories:
Restaurant Cafe Barber Shop and others
Can you help?
Thanks – Fabio
We do not have a dummy theme to install prior purchase. I’m not sure where you got a copy of the theme to install if you did not purchase one from here. To effectively assist you with any support questions, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey there,
Is there an option to feature an existing Listing as Listing Owner? Only option that I find is buying a feature package and creating a new listing instead of featuring an existing one.
Thanks in advance and kr!
Hey there,
In relation to your question here, for existing listings, these can only be featured from the backend by going to Listings ▸ All Listings > pick a listing from the list and click the “Edit” button and select the “Feature this listing?” tick box inside of the Listing Data window.
I hope this information helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks for the info. It is a pity that this is not possible as it represents a major UX flaw. Maybe worth considering for future releases?
Kr
Hey there,
Would you kindly submit this over at our official feature request page: https://astoundify.canny.io/listify-feature-requests/. This will help us better document new features users want. Feel free to add any other features to the list there!
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
What level of nesting do locations have? For Example, Europe-Italy-Tuscany-Florence? or only Italy-Florence? and is it configured in the drop-down filter on the main page? after all, if we want to include all the cities in Europe-there will be a huge list…
Hey there,
In relation to your question here, Locations do not have any sort of hierarchy. If you want a hierarchy grouping for example, Europe-Italy-Tuscany-Florence, then you can use Regions instead, of which is facilitated by the Predefined Regions plugin.
I hope this helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, where can I see some examples with booking option?
Hey there,
In relation to your question here, I would suggest checking out this listing as an example: https://listify-demos.astoundify.com/rentals/listing/modern-loft-room/.
Should you have any questions, please let me know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
please how can i show the publish date of the listing card ??
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi i try to acces on support, for submit a ticket, but the login autentication doesn’t work, can you help me?
Hey there,
Sorry about the ticket submission issue.
In this case, kindly email us at support@astoundify.com and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, just a pre-sales question, is there a way to limit users to 3 listings per category?
Hey there,
In relation to your question here, by default you can only limit them to 3 listings but not not on a per category basis. You will also need an additional plugin: Listing Payments in order to implement this feature.
I hope this information helps. Please feel free to reach out once again in case of any question.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Pre-purchase questions:
1. Is it possible to add tabbed content to the listing page?
2. Is it possible to add custom blocks to the listing page? (for example, I want to add a shortcode of 3rd party table plugin I use)
3. I want to create a full membership website. I create all the listing pages so the money comes from the end user only for using the content. I want to offer the end user a 7 days free trial to use the website and than if he wants to continue using the website he’ll pay a recurring payment (monthly/yearly). How this can be done with Listify theme? (what plugin can work for that?)
Thanks
Hey there,
I believe we replied to your email on these questions.
Please feel free to reach out once again via mail in case of any questions
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, I’ve been trying to login to your support account but it allow me to sync my Envato account. I need help with the Google Maps function. Thank you.
Hey there,
I’m sorry to hear that you are encountering issues in ticket submission. In this case, please email us at support@astoundify.com and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi
Do you support other maps than Google Maps. Google Maps is too expensive and I am looking for themes that either do not have maps or support maps other than Google Maps.
Is it possible to disable maps on your theme? Thanks
Hey there,
Yes you can disable maps on the theme. An alternative that we use for maps that is integrated into the theme is Mapbox.
I hope this infromation helps. Should you have any questions, please let me know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, After importing the demo content, my website doesn’t look alike the demos presented on Themeforest. In addition, I cannot log into your Support website, I get a notification that I am alredy login and I get redirected to the home page (unlogin). Thanks
Hi, I really like Listify, great theme. Are businesses or individual listings able to create a listing that specifies a multi zip-code region? For example: A landscaping company that services many zip codes within a region. Can they specify each zip code they service within the listing, or can they only specify an individual zip code for each listing?
Hey there,
In relation to your question here, it would only be possible to have one zip code for each listing. It’s however possible to have a listing associates with multiple regions.
I hope this information helps. Please feel free to reach out once again in case of any question.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi -presale question – I’m looking to use theme for website directory – no physical address – easy to deactivate those features? Thoughts on using theme without physical address?
Hey there,
In relation to your question here, yes it would be possible to disable the location feature but this would mean that you will not be in a position to enjoy any location feature.
Please feel free to reach out once again in case of any questions
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I am unsure of how to get support since I purchased on themeforest and when I try and create a ticket- it says I have no ‘theme or licenses’—so I am going to post it here. Happy to move it to your ticket system if that is possible.
I’ve followed all guidelines for Maps API and I am powering the search filtering, etc. just fine, but when I go to the listing, it won’t appear. I’ve tried the following:
1. Ensuring that google maps knows the address, also tried other popular ones 2. Removed the URL restrictions in maps API just in case something was wrong there 3. Checked to make sure the widget was added and enabled correctly 4. Checked that I’ve added my maps API key to both areas (Listing > Settings) and also Customize-Settings ..
Site where it’s not showing: https://findmydaycare.com/listing/west-u-methodist/
Demo listing where it shows fine: https://findmydaycare.com/listing/the-hoxton/
Could you please assist in what I may be doing wrong?
Thanks!
Nevermind- figured it out- please delete. thanks!
Hi, I am thinking of buying the theme. Do you offer 30 days money back guarantee? Thanks in advance.
Hey there,
In relation to your question here, unfortunately we do not have a 30 days money guarantee for Listify. Refunds are subjected to the < a href=”https://themeforest.net/page/customer_refund_policy”>Envato refund policy
Please feel free to reach out once again in case of any questions
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi! Is possible shows the author/vendor in Product Detail? Can I see how the products shows in Listing Page? Thanks.
Hey there,
In relation to your question here, yes it is possible to display the Vendor on the products as long as you are using the WooCommerce Product Vendors plugin (plugin sold separately).
As for the products within listing pages, please see this listing example with a bookable product: https://listify-demos.astoundify.com/rentals/listing/comfortable-shared-bedroom/.
Please feel free to reach out once again in case of any questions
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
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