26687 comments found.
Hi, it is possible to hide the button “add to cart” only in the shop page of woocommerce and show it only in the product page? Thank you
Hi, never mind I found the solution with css
Hi there,
Glad to hear that you managed.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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hello,
how we can display header_inner_right on mobile?
Thank you
Hi there,
Could you provide us with your website URL, thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I made a demo for an old website. Now I want to use the theme again and now I get a new message ”Code is already registered for other domain”
How do I unregister the failed domain? I have read https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Modulebut in my new site I don see the deregister button.
How can I solve? Best regards
I have solved. thanks
Hi there,
Glad you managed.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there,
Please check that you have uploaded all the fields in Qode Options > Logo with your own logo image. Also do check in Qode options> Header> Fullscreen menu if it ispossibly uploaded there, and remove or replace the image with your own.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thanks a lot, the Fullscreen menu worked!!
Hi there,
Glad we could help!
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Hello, can you provide the images with the template?
Hi there,
Thanks for taking an interest! Please check our article about the images that comes within the theme here. Shortly, they do come under copyright and if you intend to use them you will need a license for them.
Let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello our client who uses the Bridge theme and the Qode Listings plugin received this message from Google Maps Platform.
“We are writing to let you know that the permanently_closed property is deprecated and will be replaced by the busines_status property in Places API and Places Library, Maps Javascript API on May 26, 2021.
You are receiving this email because you have project(s):
requesting this property in the fields parameter in Place Details and/or Find Place requests; and/or reading this property from the response returned to Place Details, Find Place, Nearby Search and Text Search requests. You have until May 26, 2021, to perform the changes in your code as described below.”
I was just wondering if this has been addressed or will be in a future update?
Thanks!
Hi there,
Could you please provide us with your website URL so we can have a better insight.
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Absolutely, our client’s URL is https://www.metrohousingboston.org/.
Thank you!
Hi there,
Once we check we can see that you are using an outdated version of the theme and its plugins. Possibly you do encounter issues if you do at this point use an outdated version of the theme and its plugins. You can read more about it on how to update the theme here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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So are you saying that if the site and plugins are updated that this issue will be addressed?
Hi there,
We can suggest you this, as the issue you are encountering is not something that we could replicate nor we do see that other customers are having similar issue. So updating your theme and its plugins is recommended for sure.
Please do this and keep us upadated.
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Hi! i need to reorder the header elements like this. —> https://ibb.co/L5s8RHp How can i do that?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
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Hi,
We would like to add Qode Search field (with search bar) in Top bar. I could’nt find out how to do this. It should look like the search option for main menu (search icon with fullscreen search).
Can you please help me.
Thanks and kind regards Evi
Hi there,
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
I have a licence for the template bridge. We change the name of website
I clean the template for old website and i put for the template on new website but i cannot register for new website because the code is already registered for other domain.
How can i change website of the licence?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have purchased and installed your Bridge theme and used the Recording Studio demo. However, I’d also like to use some features from the Alternative Band theme. I read online in your documentation that those features (mp3 player and upcoming events section) come with the qode music plugin. In your documentation (chapter 19, http://bridge.qodeinteractive.com/documentation/19-qode-music/) it is mentioned that the qode music plugin can be activated in the plugin section of my WordPress site but I can’t find it there among the installed plugins nor when I browse the plugin store. How do I install and activate this plugin?
Thank you
Hi there,
You can read more about how to combine different content from different demos here as well as you do have all the plugins available to install and you can use them on any of our demo for sure. So you can either upload the plugin which you wish to use manually, all the plugins that does come included can be found in our themes files which you have downloaded, or to go to Bridge Dashboard > Import > choose the demo that has this plugin, then you will get a message to install required plugins and you can only install the plugin that you need.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i have imported 290 on new WP install and it look different, all the fonts are missing from demo and its not full width. is there other settings i am missing besides the one click install
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello,
The google maps api key is entered in the theme main settings, which sends a query from each side of the theme. Can it be placed in Qode Maps so that the query is sent only from this site? This unnecessarily extends the page load time.
Thanks, Bodo
Hi there,
You do only have the option to enter the api key from our Bridge Options. To improve your website speed you could check our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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HI! I can’t find deregister button. I checked your help URL but in my bridge dashboard deregister button does not exist. Thanks
Hi there,
Possibly you do encounter issues if you do at this point use an outdated version of the theme and its plugins. You can read more about it on how to update the theme here. If you still encounter issues, we would appreciate it if you could send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to help anytime.
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I have the latest update installed
Hi there,
You can check our article about registering/deregistering the theme. We have tested it now and it works for sure.
If you have registered a theme, the button for deregistering will appear. If you still encounter issues we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Hello, I am unable to install woocommerce it displays a “This plugin doesn’t work with your version of PHP” message. Could you update this please, or give me instructions on how to resolve this? thank you
Hi there,
Please check that your resources meet the required once. You can check our article about it here, you can also check the Woocommerce recommendations here:
https://docs.woocommerce.com/document/server-requirements/Also it can be due to the usage of an outdated version of the theme and its plugins. You can read more about it on how to update the theme here.
If you still need assistance and help we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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The hockey template is missing from the demo importer. Can someone please assist?
Nevermind. I just had an old version package. Thank you!
Hi there,
We are glad that you have managed.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Code is already registered for other domain
How do i know what is the domain i have the activation code?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here. As you can only use one purchase code for one domain as per regular license
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Code is already registered for other domain.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We get an issue with qode map component in visual composer. We insert the right address bu maps display another point. No pin is displayed. Can you help us? this is the url: https://www.rifugiocereda.com/contatti/ this is the right address: San Martino di Castrozza TN IT, Località Passo Cereda, 43, 38054 Primiero
Hi there,
Please read our article about it here as we do see that your API project is not authorized to use this API.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I think api key is correctly configured you can see here: https://www.rifugiocereda.com/api.jpg
I created a google account with linked payment method. I created a new project, enabled javascript api maps, create my credentials and limited to the site in question. I think the procedure is correct also because I have done it several times. But I can’t make the map works
Hi there,
What we do see once inspecting your website is this console log error. So please check this once again if you have setup your API key correctly.
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Javascript api key is enabled for the project that uses this api credentials. I carried out the procedure again, from the beginning. Also the same api key works on another site. I don’t know, maybe there is a different problem?
Hi there,
Once we inspect your site besides the not authorized API console log error we could see that you are using the latest theme version but did not update the Bridge Core plugin, your version is 1.0.5 and the latest one released is 2.2.9.
We have reproduced Geocoding error: To fix this, please go to Developer Console -> APIs & auth -> APIs
Search for Geocoding and click on Google Maps Geocoding API -> Enable API. Do the same thing for Geolocating.
For more info, visit these links:
https://developers.google.com/maps/documentation/javascript/geocoding https://stackoverflow.com/questions/32994634/this-api-project-is-not-authorized-to-use-this-api-please-ensure-that-this-api So if you have authorized your api on another site this is what causes your issue. You need to authorize it for this website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I solved. The problem was that Maps JavaScript API are not enough. I also had to enable the following bees to make the map work: Geocoding API API geolocation Maps Elevation API Maps Embed API
Hi there,
Glad you managed!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Theme is great bu I’ve got two issues :
1) It seems that some WP bakery functions are lacking : I wan to add a WP Custom menu and the button that provide this function is not present in the wp bakery interface.
2) How can I add a single menu item separated from the main menu and at the same position on the right side as for example the search button ?
Please let me know.
Thank you.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Is Bridge compatible with php 7.4? Thanks in advance for your answer. Regards, Claudia
Hi there, Yes it is compatible for sure.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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