1743 comments found.
Hi Support,
I have a Native Theme malfunktion on www.forumd.org.
The problem is: I cant edit an article with administrator, it seems like no CSS configuration.
I hope you can fix it soon.
Thank you Luisha
I just bought this theme for my domain because the previous web developer used this theme for our website and left the company. When he was leaving he corrupted the backend page of wordpress and the frontend is working fine. How do I reinstall the theme I just purchased without losing the content of the front page?
Hello Roroglass!
You need to update the theme as the backend is broken because of the compatibility with updated Wordpress.
We have recoded theme and updated to new Envato rules so code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on themeforest you will find dfd-ronneby and dfd-ronneby_child. Theme should be installed as new theme if you have version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s Worpdpress peculiarity and we are not able to influence on it.
Please do not forget to make site’s backup before taking any steps.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
After the reinstallation, t I see this errors Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/glenlmtt/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2715
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/glenlmtt/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2719
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/glenlmtt/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3615
Please contact our team via this form and clarify the WP and FTP access details for checking. We’ll check and help you.
Best regards,
DFD Support Team
Im running DFD NativeVersion: 1.4.9 and some of internal page images suddenly disappeared. Could please assist in this matter? Thanks!
Hello Gzelasco!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll clarify the link to the site and WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hello!
We recently updated to the latest DFD-Native Theme.
However, we are getting 2 errors when the Theme is active:
1 – REST API Error Error: cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received (http_request_failed)
2 – Loopback error The loopback request to your site failed, this means features relying on them are not currently working as expected. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
We disabled all plugins but the issue persists. When we switch to a default theme like TwentyTwenty, the error is gone.
Are you aware of this issue, and how can we resolve it?
Thank you in advance.
Hello BritAngels!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll clarify the link to the site and WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hi,
I would like to know if your theme is compatible and tested with the PHP 7.4 version?
Thanks
Hello Marouane91!
We tested the theme with the php 7.4 and haven’t faced any issues so far.
Best regards,
DFD Support Team
Thank you!
Always welcome!
Best regards,
DFD Support Team
Hello. I get validation errors with contact form! I see that other people around here experienced the same. Can you help? I tried to log up to the support forum, I introduce my purchase number but nothing happens! Thank you.
Hello Alizecreation!
Most probable you have email sending disabled on server. Please contact server support and check it.
We’ll be glad to check it for you as well, please, submit a ticket here.
Best regards,
DFD Support Team
I tried with Contact Form 7 and it works! And I can’t sign up to your support. When trying to sign up with purchase code, I put my purchase code but nothing happens…
Please contact the support team for deeper checking.
Best regards,
DFD Support Team
Ok, but how can I contact the support team?
As mentioned in the first response you can create the ticket (link in first response) or via Envato contact form.
Best regards,
DFD Support Team
As mentioned in my first question, I cannot sign up to submit a ticket! 
I tried to sign up with my purchase code… but nothing happens!
We also forwarded the alternative solution to contact via Envato form, please check the ling in precious response.
Best regards,
DFD Support Team
ok done!
Already emailed you back.
Best regards,
DFD Support Team
Hi, We have two sites that are using the DFD Native theme with the WP Bakery Page Builder. Our WordPress admin section is broken and after a process of elimination, it seems that the issues has been caused by the theme and/or page builder. It seems like the CSS is broken in the backend, but the live sites are working fine. We have rolled back to a previous WordPress version but this has not fixed the issue. I’ve just looked at our account and I have noticed that our licence has expired for WP Bakery, do we need to re-purchase a licence and by doing so, will this provide support to fix the problem? Please could you advise on what steps we can take to resolve the issues. Many thanks, Tony
Thank you for your quick reply, I’ll take a look. Many thanks, Tony
Feel free to contact us if any assistance needed.
Best regards,
DFD Support Team
Thanks, so following the instructions via FTP. I’ve renamed the dfd-native folder in wp-content/themes.
Where do I find the new zip file to upload, will I need to repurchase the theme?
Many thanks,
Tony
There is no need to repurchase the theme. You can find the latest version in Downloads sections.
Best regards,
DFD Support Team
Thank you, I can’t find the theme in the downloads section of Theme Forest. Could it have been removed? Many thanks, Tony
As we can see you haven’t purchased the theme from this account, you need to login to one you have used for the purchase. If you have the copy of the purchase code, you can contact the support team directly via Envato contact form. The support team will be able to send you a copy of the theme.
Best regards,
DFD Support Team
Thank you for your help, I’ll check with our developer who set up the sites. Many thanks, Tony
Always welcome, Tony!
Best regards,
DFD Support Team
Hello
I am trying to put a hover effect to my icon list in the footer. I write the css code in ICON LIST -> CUSTOM CSS CLASS , but it does not show any effect.
www.bodana.se
Thanks
Hello Emilaz!
Please add custom code to Theme Options > General Options > Custom CSS/JS > Custom CSS.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi, thanks for the theme “native” it´s fantastic. I have one cuestion: how i install multilingual? Thanks in advance. Juan José Llanos
Hello Juan José Llanos!
As for the creating the multilingual site you have to use the translation plugin, e.g:
WPML – plugin documentation in Getting Started Guide here. Polylang – plugin documentation https://polylang.wordpress.com/documentation/ The translation within them is not automatic, you simply create a new page or copy the existing one and replace the content in another language. Within each plugin, you may create a separate menu for your English version and for example menu for the German version of the site.
Both of them are compatible with our theme. Please follow the documentation of the plugin you’ll be using.
Best regards,
DFD Support Team
Hi! I love the theme, I have a feature I’d like to request. I would love to be able to re-arrange he single blog post pages, so that the comment section comes before the related posts section. Is this something you can add without us having to mess with the PHP files? I really don’t want to do that.
Hello OutLoudStudio!
There is no such functionality in the theme. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll check what can be done?
Best regards,
DFD Support Team
Hi, I just tried but my item purchase code is producing an error.
Contact our team via Envato contact form.
Best regards,
DFD Support Team
Thank you! I’ve sent the message.
We have got your email and get back to you as soon as possible.
Best regards,
DFD Support Team
Hi guys. On the revolution slider, can I set the first slider’s main text as an H1 tag, and the other 2 sliders as H2?. Just asking. Because I definetly have to have one H1 tag per page and I wnat the tag to be at the top. Thanks.
Hello Alcesarlodelcesar!
Could you, please, submit a ticket here and clarify the link to the site and WP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hi – there is a small problem with the ‘Tabs’ module on a mobile phone.
If there is a lot of content in each tab, on a mobile phone when you click the next Tab, the Tab opens at the bottom of the content instead of the top – which means that mobile users need to scroll up to reach the start of the content on the new Tab.
For example: - Mobile user clicks Tab 1 - Scrolls through the content and reaches the bottom of Tab 1 - Clicks Tab 2 - Tab opens at the bottom of Tab 2 content and user needs to scroll up to see the start of Tab 2 content.
Is there a way to fix this as it is very annoying for users on mobile phones. Thanks!
Hello Martian-media!
The page is not scrolling when you click on the tab, it stays at the same place. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and send links to your tabs?
Best regards,
DFD Support Team
Hi, phone number doesn’t display above the header on the mobile version; just on the desktop version. Also, how can i make the phone number clickable on the mobile version?, thanks.
Hello Alcesarlodelcesar!
Could you please get in touch with our team via ticket here and we’ll check the request for you?
Best regards,
DFD Support Team
Hi,
the native theme is VERY slow! I have a provider which is specialized for wordpress speed and I never had that problems with other themes before. With native I wometimes have to wait for 2 or 3 seconds e.g. if I save theme options. That’s an awful user experience. I would like to retreat from my purchase.
Best regards,
Axel
Hello Axel!
All financial questions are managed by Envato team so please check this link to open refund request.
Best regards,
DFD Support Team
Hi! How to disable fixed column in single product page?
Hello LukaszBielejewski!
Could you, please, submit a ticket here and clarify the request a little bit? We’ll check it for you.
Best regards,
DFD Support Team
OK
We have got your request and get back to you as soon as possible.
Best regards,
DFD Support Team
How to set up other menu for mobile?
Hello LukaszBielejewski!
There is no such option in the theme. Could you, please, submit a ticket here, we’ll check it for you?
Best regards,
DFD Support Team
Hi, can’t edit my website https://aniracconstructora.com/ . Can you take a look?. Where can I give you my login credentials?. Thanks.
Hello Alcesarlodelcesar!
Please make sure you have the latest theme version as you seem to update the Wordpress. Could you, please, submit a ticket here? We’ll check the issue for you.
Best regards,
DFD Support Team
Can’t login with purchase code. Can I email it to you instead?.
Please contact our team via Envato contact form.
Best regards,
DFD Support Team
Hi! How to move description in woocommerce product from bottom to top after title?
Hello LukaszBielejewski!
Short description is supposed to be displayed there http://prntscr.com/su5mz6.
Best regards,
DFD Support Team
Ok, but i don’t want show a short description. I want move it full description after the title in single product views.
There is no such option in the theme.
Best regards,
DFD Support Team
Ok, there’s no problem when i must change this in code. Just tell me what files i must edit and i’ll do it done this in child theme.
Please contact us via ticket.
Best regards,
DFD Support Team
I am struggling to get the portfolio details (Titles & Description) below the portfolio item rather than on top of. Like on the following pages:
http://nativewptheme.net/home/portfolio-full-information/ http://nativewptheme.net/home/portfolio-no-description/I have explored all options on the Theme Options under Portfolio Options but nothing seems to be changing it.
Are you able to help please? Thanks
Hello Callumiom!
Could you, please, submit a ticket here and clarify the request a little bit, please clarify what you have now? We’ll check the issue for you.
Best regards,
DFD Support Team
Hi, Thank you for your reply. Unfortunately I have only just got around to building my website so my support has expired. Currently the title and description is overlaying the portfolio image on the portfolio page. I would like it below like on the two links above. Thanks Callum
Please enable title and subtitle on Portfolio options (directly on the page) http://nativewptheme.net/support/post-types/portfolio-page-creation.
Best regards,
DFD Support Team
with the new version of wordpress 5.4 it is impossible to edit the pages correctly with the wpbaker page builder, the options within the woocomerces are not displayed correctly either, how can it be solved?
Hello Levi_ !
Make sure you have updated the theme as well. Current theme version is fully compatible with the latest wordpress.
Please check how to update the theme here.
Best regards,
DFD Support Team
Thanks for the information, I did not know that it had to be updated in this way. I had version 1.4.7 and I see that it is version 1.5. Now I do the update
Thank you for the feedback.
In case you need our assistance you can create a ticket here.
Best regards,
DFD Support Team
