1731 comments found.
Hi, phone number doesn’t display above the header on the mobile version; just on the desktop version. Also, how can i make the phone number clickable on the mobile version?, thanks.
Hello Alcesarlodelcesar!
Could you please get in touch with our team via ticket here and we’ll check the request for you?
Best regards,
DFD Support Team
Hi,
the native theme is VERY slow! I have a provider which is specialized for wordpress speed and I never had that problems with other themes before. With native I wometimes have to wait for 2 or 3 seconds e.g. if I save theme options. That’s an awful user experience. I would like to retreat from my purchase.
Best regards,
Axel
Hello Axel!
All financial questions are managed by Envato team so please check this link to open refund request.
Best regards,
DFD Support Team
Hi! How to disable fixed column in single product page?
Hello LukaszBielejewski!
Could you, please, submit a ticket here and clarify the request a little bit? We’ll check it for you.
Best regards,
DFD Support Team
OK
We have got your request and get back to you as soon as possible.
Best regards,
DFD Support Team
How to set up other menu for mobile?
Hello LukaszBielejewski!
There is no such option in the theme. Could you, please, submit a ticket here, we’ll check it for you?
Best regards,
DFD Support Team
Hi, can’t edit my website https://aniracconstructora.com/ . Can you take a look?. Where can I give you my login credentials?. Thanks.
Hello Alcesarlodelcesar!
Please make sure you have the latest theme version as you seem to update the Wordpress. Could you, please, submit a ticket here? We’ll check the issue for you.
Best regards,
DFD Support Team
Can’t login with purchase code. Can I email it to you instead?.
Please contact our team via Envato contact form.
Best regards,
DFD Support Team
Hi! How to move description in woocommerce product from bottom to top after title?
Hello LukaszBielejewski!
Short description is supposed to be displayed there http://prntscr.com/su5mz6.
Best regards,
DFD Support Team
Ok, but i don’t want show a short description. I want move it full description after the title in single product views.
There is no such option in the theme.
Best regards,
DFD Support Team
Ok, there’s no problem when i must change this in code. Just tell me what files i must edit and i’ll do it done this in child theme.
Please contact us via ticket.
Best regards,
DFD Support Team
I am struggling to get the portfolio details (Titles & Description) below the portfolio item rather than on top of. Like on the following pages:
http://nativewptheme.net/home/portfolio-full-information/ http://nativewptheme.net/home/portfolio-no-description/I have explored all options on the Theme Options under Portfolio Options but nothing seems to be changing it.
Are you able to help please? Thanks
Hello Callumiom!
Could you, please, submit a ticket here and clarify the request a little bit, please clarify what you have now? We’ll check the issue for you.
Best regards,
DFD Support Team
Hi, Thank you for your reply. Unfortunately I have only just got around to building my website so my support has expired. Currently the title and description is overlaying the portfolio image on the portfolio page. I would like it below like on the two links above. Thanks Callum
Please enable title and subtitle on Portfolio options (directly on the page) http://nativewptheme.net/support/post-types/portfolio-page-creation.
Best regards,
DFD Support Team
with the new version of wordpress 5.4 it is impossible to edit the pages correctly with the wpbaker page builder, the options within the woocomerces are not displayed correctly either, how can it be solved?
Hello Levi_ !
Make sure you have updated the theme as well. Current theme version is fully compatible with the latest wordpress.
Please check how to update the theme here.
Best regards,
DFD Support Team
Thanks for the information, I did not know that it had to be updated in this way. I had version 1.4.7 and I see that it is version 1.5. Now I do the update
Thank you for the feedback.
In case you need our assistance you can create a ticket here.
Best regards,
DFD Support Team
Hi, Is there a way to change font in text block? I am trying to add google font and custom font. Works fine on headings and other components with text because there is ‘typography’ in customization. But its not available in ‘text block’ please advise
Hello Sajutp!
Could you please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify the link to the site and WP access details. We’ll check it for you.
Best regards,
DFD Support Team
Hi i dont have a link yet. my question is quite basic. can i add a google font in text block?
If anyone else is getting stumped on adding google font to text block, This one works. It’s not the most elegant solution. But in a bind, this would be useful
<link href=”https://fonts.googleapis.com/css2?family=Playfair+Display&display=swap” rel=”stylesheet”>
(p style=” font-family: ‘Playfair Display’, serif; text-align: center; font-size: 15px;”)Monsoon Shower Creative Agency. (/p)
You can replace the font from the respective page of google fonts.
P.S.: - Tried several other formats of html. the text block and raw html alters the code and it didnt work - Replace ( ) with < >
You may specify the text block font in Theme Option > Typography/fonts > Text typography > Default text Typography.
Best regards,
DFD Support Team
Thank you for the update. However I was checking for a multilingual website. I am using polylang.
The option is applied for p elements and there is no specific option for the languages.
Best regards,
DFD Support Team
In blog post, how would i turn off the image that appears on top on every post?
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the request a little bit?
Best regards,
DFD Support Team
Hi I’ve just bought the theme, but when trying to create a login, with my code, I get nothing…. neither do i get an email. What is going wrong? thanks 
Hello lsslss!
Could you please contact our team via Envato contact form and we’ll check it for you?
Best regards,
DFD Support Team
thanks Ellen, just send an e-mail
We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
Hi, Native its a great theme. I do have one question. For mobile header, how to i disable/close the menu after i click? as im using one page, it will scroll to that section and remain the menu open.
Hello Rogermoo1984!
There is no option to close the menu automatically, it can be done by tapping on X icon in the menu.
Best regards,
DFD Support Team
Do we have any custom code to enter for this?
Unfortunately, there is no custom code to change the functionality.
Best regards,
DFD Support Team
Ok, noted. Hope it will enhance this on next update.
We’ll add your request to our wishlist.
Best regards,
DFD Support Team
Hi, i facing a problem on changing the logo. i did change in General > Logo, i did change in header layout 7, but still remain the same native logo. please help.
http://www.vivahomes.malaysiawebpagedesign.com/rogermoo/this page is ok, but when i scroll next page it become native logo again.
Could you please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify the link to the site and WP access details. We’ll check it for you.
Best regards,
DFD Support Team
Hi, i just found the solution. can cancel my ticket please? Thanks.
The response will be sent to your email. You also can check the link from the email you already got http://prntscr.com/scfoeu, the pass is in email as well.
Best regards,
DFD Support Team
Hi! How can I change the Blog link when create different language versions?
Hello Skvordiakov!
Could you please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify the way you translate the site?
Best regards,
DFD Support Team
Hi, I can’t log in on site with my purchase code( Can you help me?
Could you please contact our team via Envato contact form and clarify the purchase code we’ll check it for you?
Best regards,
DFD Support Team
Hi, I set a background image into a One page scroll template but the image doesn’t appear…
What’s wrong?
Hello Clagri80!
Could you please, submit a ticket here and clarify the link to the site and WP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hi
The video in the header is not showing on mobile devices while it is showing on the laptop I tried self-hosting and youtube the same result
Hello Mlallas!
The mobile devices do not support html5 tag video, unfortunately, and this is the only way to enable background video at the moment. You may use slider for the video background, here you can find some details.
Best regards,
DFD Support Team
Hi! I’m going to make multi language website using your theme, so how can I make? What pluggins does your theme support? Thank you!
Hello Skvordiakov!
As for the creating the multilingual site you have to use the translation plugin, e.g:
WPML – plugin documentation in Getting Started Guide here.
Polylang – plugin documentation https://polylang.wordpress.com/documentation/.
The translation within them is not automatic, you simply create a new page or copy the existing one and replace the content in another language. Within each plugin, you may create a separate menu for your English version and for example menu for the German version of the site.
Both of them are compatible with our theme. Please follow the documentation of the plugin you’ll be using.
Best regards,
DFD Support Team
Thank you!
Always welcome!
Best regards,
DFD Support Team
hi, thanks for great theme – we are using it for many mounths. i knew, our support expired. but we need just a information, how to change the icon for inner page. can you tell me?
Hello Think-creative69!
Thank you for your attention to our theme!
Could you please contact us via ticket and clarify the request a little bit?
Best regards,
DFD Support Team
HI, on the eleventh demo, i cant seem to change the logo. Header 2 is set by the demo. i have tried replacing all the logo both dark and light in the same dimensions corresponding native logos
Hello Sajutp!
Check Smart header options directly on the page http://prntscr.com/s3lrgk.
Best regards,
DFD Support Team
Hi!
Important before buying for me…
Do you plan to support and update this theme in the long term? or will you abandon it in the short term?
Then I do not want to be surprised that it does not give more support or updates….
thank you
Hello Vanfhiurer!
We are going to keep updating the theme in the nearest future.
Best regards,
DFD Support Team
Perfect, it is very important to know both for me or for people interested in this theme.
Thank you very much.
Regards!
Always welcome!
Best regards,
DFD Support Team
How can I add portfolio category icons under the portfolios on the main page?
Hello Zanartgrafik!
Could you please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify the request a little bit? We’ll do our best to assist.
Best regards,
DFD Support Team
I went to Theme Options > Footer Section Options. Then I clicked on the Main subfooter settings and it just gave a blank screen with following links on the bottom,
Main footer settings Main subfooter settings Footer styling options Subfooter styling options
Not sure why suddenly it does not allow me to update the footer section.
Nothing been changed in the website and why suddenly this website acting strange?
Please assist.
Hello Indikamw!
You are using theme version 1.2.2, please update the theme to fix the issue. Find more details here.
Best regards,
DFD Support Team
