Hi muriade! Really not sure what you refer to, what is your personal social media link? Here you have options to choose an icon and insert a link, ex: https://undsgn.d.pr/n3SLX8
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi, thanks but how do i get to that uncode menu?

Hello again!
We are still not sure to understand what you mean, sorry. What “uncode menu” are you referring to? Maybe it would be best to contact our help center as suggested above and allow us to enter your backend and understand if you have any problem. Are you able to see the “Theme Options” panel https://support.undsgn.com/hc/en-us/articles/213459969-Theme-Options ? Is that what you mean?

Hi KirEdesign and thank you for appreciate Uncode!

Hi km143! You can only remove Demo Media, not Demo Contents. If you need to remove them I suggest to rename the page you need and bulk delete all the others. Otherwise, you can also delete all (there are plugins like WP Reset) and import only the contents you need: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3

Hi brunobat and thank you for appreciate Uncode! Please find here our suggestions: https://support.undsgn.com/hc/en-us/articles/115004168269
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you!

Thank you for the confirmation and let us know how it goes! You can opt for Premium solution like WPRocket or free like Breeze (these are our suggestions).

Hi corradiniste! Do you have some specific technical error message? Content installation is a process that works on the server and if there are problems with permissions or performance, the process may fail. It happens very rarely but it can happen.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi codingcrazy! No, as you can see from our demo the Hide Mobile option is still available (ex: https://undsgn.com/uncode/homepages/classic-agency/), please verify it’s not related to some customisations or extra plugins.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

For some reason only seems to work if “menu hide” is also selected for desktop, otherwise it ignores the “menu hide” option for mobile… maybe something to do with the high resolution of new devices…

Tested now in a blank installation and it works independently: https://undsgn.d.pr/U3WEx8

Hi secou! We are sorry but it’s not possible to help to much from here, from what I can verify this works like a charm, kindly check this video taken from a random client installation without extra plugins or possible customisations: https://undsgn.d.pr/aNgQYs

Hi mubysz! Try to contact your host and ask if they have something that transforms ”.” in ”,”, as told we never saw something like this (if this is an issue of Uncode here you should see thousands of similar messages), so I don’t have a quick solution for you. In the code these are ”.” not ”,” and they are transformed during the page rendering.

ok, thanks

Let us know if you find anything. I’m afraid I can’t give you any more directions from here.

Hi secou! No we are sorry but this is not an option, in case you can use the Description or Caption and have this below the image, ex: https://undsgn.com/uncode/features/team-members/

OK thanks (could be a good idea to add it .

I’ve used the HTML way to have a clickable phone number at the end of the description and it works well!

Hi and thank you for the suggestion (maybe just an icon with iphone?) and thank you for the confirmation!

Ok understand you, the option is not stamped, please take this files and update in your installation (take a copy of your old files since it’s not tested in all scenarios even if it should work fine): https://www.dropbox.com/sh/9tnhh29x1kcua7v/AADiRYR-Aam6ewp5jcsmMI5ca?dl=0
Files to update:partials/elements.php
vc_templates/vc_single_image.php

Ok thank you for fixing the problem.

You will also push this fix to the next theme release, right?

Yes sure, as any fix it will be part of the next major release.

When I renew the support licence you can help me?

As for the official ThemeForest support policy above support is not intended for custom modification anyway, please find here our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209

PS: Just out of suggestion you can try to ask in the Facebook group if some users have already done this customisation and can share the code https://www.facebook.com/groups/uncode/

Ohh this is a very very old version of Uncode, there are years of development to the actual version: https://support.undsgn.com/hc/en-us/articles/213454129
My suggestion is to create a backup first: https://support.undsgn.com/hc/articles/360001216518
Then update the theme with the Envato Market plugin method (remember to update also all the packed plugins): https://support.undsgn.com/hc/en-us/articles/214001205#envato-market

Yes, it’s a very old version But I’m not and expert and never dare to update it. Ok, I will make a back up and then update it. Thank you so much!

Hi aleixabellanet! The important is to have a backup, then it’s pretty easy to update with the Envato Market plugin (just remember to update also the plugin and clear the browser cache).

Hi Yqb07162! Not sure what compatibility do you refer but there are not issues between Yoast Premium version and WPBakery Page Builder after the update to WordPress 5.3, you need to be sure to have the latest version of Yoast (at least this helped all the users with the known compatibility problems).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello,
sorry, not sure to understand what section you’re talking about. Could you provide a screenshot please? Are you talking about this https://undsgn.d.pr/ITBApz ? Thank you in advance.

Yes that is the one. When that is preselected it used to work as intended. Can’t pinpoint when exactly it broke but now it displays products matching the query (only some) and no page option to select. My workaround was to name the page something entirely different than a product name and then change it back once added. I know its not an issue with your theme. Just need it fixed.

Hi Quiggz! We are sorry but after extensive testing we are not able to reproduce the issue, moreover the Posts module is really used and we don’t have no other similar reports. Can you please take a screenshot of your module Build Query settings? Did you try to delete this module (if for some reason is corrupted) and re-create from scratch?

Hi ricardomantilla! Did you inserted proper Alt tags etc to any images of the gallery?

Hi helencham! When you install Demo Contents you install the demo layouts with placeholder images as listed in the documentation: https://support.undsgn.com/hc/en-us/articles/214001065
Now you just need to insert your images and change the menu style to vertical from the Theme Options > Menu.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi hansrothem and thank you for appreciate Uncode! Sincerely latest update is from end of March, anyway, great things require time, so next big update will be published when all the new features that have been planned will have been added: https://support.undsgn.com/hc/en-us/articles/213454129

Hi Durrock! We are sorry but this is not an option, anyway you can use a code like this:

 .row-navigation.row-navigation-light {
    background-color: yellow;
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Try to reinstall the theme and the Uncode Core, otherwise please open a ticket so we can check, we never received this report so we need to check details.

I found an error – it was in rights for folders… lack of correct diagnostics.

Hi mtitze, we are sorry but really don’t understand your last message…

Hi noppah! Theme Options > Posts > Content > Content Block open it and open the Posts module.

Thank you so much appreciated kind support, it worked, but now the alignment is wrong please see screenshot : https://ibb.co/M9Drncv

Hi noppah! We never promote an auto height or equal height feature in the Posts module or we never show this in all our demos, this simply happen since some title are longer than others.