547 comments found.
45646 could u kindly resolve this as its been more than now 24 hours!! why does ur demo stuck at 44% kindly fix this issue and update the new patch at themeforest this is delaying our project deadline !!! come on reply fast!!
45646 could u kindly reply this ticket as its been more than 24 hours now!!! we have our project deadline at stake!!
45646 could u kindly reply this ticket as its been more than 24 hours now!!! we have our project deadline at stake!!
any update 45646 ?
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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How do you edit the font colour and size for the “testimonials”
Hi there,
Within our Biagiotti Options > Fonts you can set the settings for color and font size.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I would like to know if it’s possible to share real live examples of websites that used this theme. Thanks.
Hi there,
Thanks for taking an interest! Unfortunately we do not have permission to do this however you may ask any question about our theme and we’d be happy to provide you with more detailed information.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I want to remote the tagline in the cart page When I share the link of the home page of my site on social media, the Biagiotti default image is display. How to change the default image ?
Hi there,
You can change it in Biagiotti Options > Social Networks > Open Graph If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I made changes on “Choose Header Type” but it doesn’t change, I change the menu model to vertical or other options and it won’t be modified
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello Support Team, I have made a footer using Elementor’s Theme Builder function and published the footer for everywhere. The issue is when I had published the footer, the default header is gone. How could I have Elementor’s Footer and the default header simultaneously? Thanks!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have already opened a ticket and it’s been 4 days since somebody responded to my ticket. Please answer as soon as possible. Thanks!
Ticket ID: #44264
Hi there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Please check my response. Thank you for the patience for fixing my issue. Thanks!
Hi there,
We can see that your request has been responded to, if you have any additional questions please keep the conversation with our support agent.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. Why does it change when I change the cover image with our company logo in SSL certificate?
Hi there,
We are not sure we do understand your issue or question and would appreciate it if you could clarify this a bit.
If you are using the theme and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi support team, can you tell me how to fix Instagram issue? Check screenshot: https://prnt.sc/swagcs
I had reset and reconnect like this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-Displaying
Please help.
Hi there,
Could you please provide us with your website URL so we can check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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rating not editable – where is the setting for this (Once selected cannot rate back to one)
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. I just sent a ticket for a problem I have with the change related issue. How long do they take to answer? Do the answers reach me by email or should I go to the support site? This is the ticket number: # 42794. Thank you.
Hi there,
Once we locate your request we can see that it has been answered to, if you have any additional questions please keep the conversation with our support agent.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, It looks like instagram-feed-plugin is not working anymore. Instagram is not using the api anymore. Is there a fix or replacement for this? Thanks in advance!
Hi there,
Please update your theme and its plugins to the latest version as it has been fixed in the latest update of the theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Dear friends of Envato Market
After making the changes following the email you sent me, I regret to inform you that it was not possible to import the theme (Biagiotti) successfully in Wordpress.
I explain:
I understand that there are two ways to import the template, the traditional one and the other by means of an XML file. But both produce an error.
In the first, the load percentage is 48% and the load does not finish. By the way, I want to clarify that the PHP parameters were modified, which you recommend adjusting to release power from the server. So it has nothing to do with it.
Now when I import it through the XML file, if it does the import but the header (which is edited with Slider Revolution) does not load the photos.
On the other hand I want to inform you that I communicate with the managers of my server and they informed me that the Biagiotti plugin itself throws the following errors:
[28-May-2020 11:43:02 UTC] PHP Fatal error: Uncaught Error: Call to undefined function biagiotti_mikado_get_module_part() in /home2/ajnailst/public_html/ajnails/wp-content/plugins/biagiotti-membership/helper.php:119
[28-May-2020 05:08:00 UTC] PHP Warning: Use of undefined constant BIAGIOTTI_MIKADO_FRAMEWORK_ROOT – assumed ‘BIAGIOTTI_MIKADO_FRAMEWORK_ROOT’ (this will throw an Error in a future version of PHP) in /home2/ajnailst/public_html/ajnails/wp-content/plugins/biagiotti-core/core-dashboard/core-dashboard.php on line 95
For this reason it is that I ASK AS POSSIBLY as possible, they can help me or else I will have to ask for a refund.
One last topic to narrow down. I had already screwed up the theme (with the traditional way in another domain) and it took care perfectly but when I proceeded to load it in the final domain it was that the theme began to fail in the import. Does the problem have to do with it? should not.
Stay tuned
Hi there, Sorry to hear this.
Please understand that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you, this way our theme will be able to check everything on your side and try to import the demo content for you. If you somehow have created a request please provide us with your request ID.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, please tell me exactly which file needs to be modified to change add to cart name for PURCHASE to anything else. I don t want to use loco translate or anything like that. Thnaks!
Hi there,
You can for sure translate any label in our, if you do need guidance to the specific file template you can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Good morning friends of MIKADO
I am writing to you because I am having trouble importing a Topic (by the way, I am using a translator to write this message)
The problem is that the Biagiotti Theme. It takes and does not finish importing. This, despite the fact that I have already made the PHP configurations that you recommend on the server.
Also, from that Whoocommerce gave me the following message
“Your theme (Biagiotti) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure they are compatible with the current version of WooCommerce. Tips for fixing this: 1. Update your theme to the latest version. If there is no update available, contact the author of your topic to ask about compatibility with the current version of WooCommerce. 2. If you have copied over a template file to change something, then you will have to copy the new version of the template and apply your changes again “
Please I need help inmediately
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
When it comes to Woocommerce please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I just registered the purchase code in the theme but some issues happened that I need to change another hosting. When I re-use the purchase code in other server, I prompt me “Code is already registered for other domain”. I get no way to deregister it as I’ve terminated the previous server. Please help me!
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I bought your theme 2 months ago and it’s a mess you sell it like if it was something easy to modify but NO and i send a message to you you never respond !
Hi there,
We are sorry to hear that you struggle and you should know that you can always register an account and you will be able to submit a request at our help center and our support team will be happy to help. We do hope that our support team will be able to provide you with the help needed.
We did try to locate a request made from your Envato username and we could not find any, so please we do hope that you will contact our support team for help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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How to change Menu Style in Checkout page?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I have submitted request no. #40138. Please have a look, it’s really urgent.
Hi there,
Thank you for submitting a request, we do see that an agent has been assigned and you will for sure get an answer soon. Please note that usual response time is within 24h. Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have a few questions: 1. How do I change the image in the WooCoomerce category? Because one and the same default is set. 2. How to glue the menu in both pc and mobile version? Because I see no option anywhere? 3. How to add cart and search icons on the mobile menu as stuck next to the menu?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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hi, my product page doesn’t looks like the demo page, quantity doesn’t appear in the interface, only purchase. In second order I like to use accordion in the product page too, I try with code in https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002247957-How-To-Set-The-Accordions-On-Your-Product-Pages-To-Be-Always-Open but doesn’t work too. Could you help me to resolve this issues? Thank You! Marie.
Hi there,
Could you please provide us with your website URL so we can check this on your side.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. When I buy the theme can I install it in several domains or only in one? For example, I would like to use it at www.dominiouno.com and the same, but with another template at www.dominiodos.com. It’s possible? Or should I buy the activation again?
Hi there,
Thanks for taking an interest! Please note that once you purchase a theme you can only use it on one domain as per regular license.
So one purchase is for only one domain. Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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