298 comments found.
Hello, good morning, where can you help me? I need to cancel the registration of the purchase code, to activate it in a new installation. The problem is that we did not cancel the registration and the WordPress was removed. and now when I try it appears “The code is already registered for another domain” I urgently need to solve this problem beforehand thanks.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello good day I would just like to know if this theme can be compatible with WordPress 5.4.2. Currently, this version is the one I have installed.
Hi there,
Thanks for taking an interest! Our theme is compatible with the latest version of WordPress for sure.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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En la página no aparece los iconos, no se que hacer en ese caso? El sitio web es http://primafacie.com.co/
Help me!!!
Hi there,
You can read more about your issue here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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This template support RTL ?
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. Do you have any plans on updatind the theme and the plugins? I see it has not been updated in a while. Thank you.
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing you purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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There’s a bug with your theme on iPad (Pro 12.9” 2020): the mkdf-parallax-row-holder doesn’t show the background-image. For exmaple the blue background image (with “22 health sections”) on https://mediclinic.qodeinteractive.com/about-us/.
I use this a lot on my website, please advise how to fix. Cheers
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
I’ve received the following email from our hosting providers:
“Unfortunately SUHOSIN is not compatible with PHP 7 as development has stopped.”
Is this true? Isn’t it a concern that SUHOSIN’s development has stopped? How will this affect future working of the Mediclinic site? Is it necessary to install?
Thank you
Wendell
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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good
Hi there,
You may find your purchase code here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, how do you make the logo bigger? Changing the “height” in “options” doesn’t work for me.
Hi there,
Please check our article about it here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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3 reasons asking for refund, please process the request of contact us if you need more info. 1. drag and drop, front-end editor can’t be found that we spent more than 12 hours researching online to learn how to solve the problem working on the backend and then the editor showed up. However, the editor didn’t work well and the format/website look messy and not good. 2. we spent more than 1 hours importing the template and it always failed at 98%. We tried a couple of times, and wasted 3 hours in this step. 3. we like the slide show feature but it still didn’t work. It took us another few hours that we are too disappointed in this template and we decide not to use it anymore.
We submit the refund request for over a week but got no response. Please contact us. Thank you.
Hi there,
Thank you for reaching us! You can read more about how to enable frontend editor here
As for the demo import, you can always try to import the demo with our XML file
Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you, as that way they can check all your issues and help you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I newly bought the theme and I see that each page has a different header How to change header type in page?
Hi there,
Thanks for using our theme. You should know that you do have Global options as well as page options for the header. You can read more about it here
If the page settings are set differently on a Page then they will overwrite the global settings.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, how can I hide the “search” icon and the side area?
Hi there,
In Appearance > Widgets you do have a Menu widget area where you can remove the Search widget from.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Where did you buy the medical icons, for example the ones in the slider on https://mediclinic.qodeinteractive.com? Thank you.
Hi there,
Thank you for reaching us 
Support
Mikado Portfolio part of
Qode Interactive
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Please is there a why I can choose the category of team to display. Currently I can’t find a way out of this
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Please I love to replace your booking with my booking plugin. How can I replace the css class of the booking on the Team member page.
Also, How can disable some of the profile details on the frontend without affecting the backend. Please see screenshot.
https://prnt.sc/qkba4yHi there,
Please submit a request on our helpcenter and one of our agents will investigate on this.
Support
Mikado Portfolio part of
Qode Interactive
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Hey, how do I change the header height?
how do I disable the side menu?
Hello there,
Please, for any question like this one, submit a request on our support forum https://helpcenter.qodeinteractive.com/ and our agent will gladly assist you with anything that could be done within our theme.
Support
Mikado Portfolio part of
Qode Interactive
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ok thanks. One more thing though: how do I handle these ‘Inner Page Layouts’ from your demo landing page – I can’t find them anywhere? They’re not even mentioned in the documentation..
Hi again,
When you create a new page, you can select a template that will be applied to that page, like in the screenshot: http://prntscr.com/qjwsx9If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I did not mean templates, I was talking about the ‘Inner Page Layouts’ with the visual composer elements?
Hi again,
Sorry about the misunderstanding.
You can import the demo content by following the steps from this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-When you do this, all of the pages and content that you see on our live demo site will be downloaded to your WordPress and you can use it as a starting point for creating your website.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I cannot activate theme from the dashboard after installing the update. Now I cannot import content.
Will there be another update to fix this?
Thanks
Hi there,
Could you please provide a screenshot of this issue?
Support
Mikado Portfolio part of
Qode Interactive
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I don’t think a screenshot will help.
A POST request is made to https://<wordpress-website>/wp-admin/admin.php?page=mkdf_core_dashboard with the formdata: - options[action]: register - options[post]: purchase_code=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx&email=name%40<wordpress-website>
<wordpress-website> is the domain for my wordpress website.
The request returns a 500 error and a WordPress error page saying ‘There has been a critical error on your website.’.
Thanks
Hi again,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and our agents will investigate on this.
Support
Mikado Portfolio part of
Qode Interactive
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This theme’s support seems to be extremely lacking. The support staff is pretty much non-responsive. They only respond every 18 hrs or more, which sounds great but that’s per response. Example a member of the support staff answered my support request, I respond almost immediately then they respond 18+ hrs later. So each portion of the dialogue is an 18 hr+ interval. So a simple issue header issue similar to one I having can take weeks to solve. My issue has yet to be solved so I’ll update as needed. In the meantime “Beware”.
Days 2 still no response, no solution. It’s Sunday so I’ll give them the benefit of the doubt.
Hi there,
Our agent’s usual response time is up to 24 hours on weekdays.
We have located your request, it will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks for getting back, I see your response to the message. I’ll talk to you tomorrow.
Hi again,
If there’s anything else, don’t hesitate to write in.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Mikado,
How can I change to make the button “Back To Top” go to the top of the page faster like jump to top, not like scrolling to the top?
Thanks a lot for your help!
Hello,
Thank you for reaching us!
We don’t have a built-in setting inside theme options to change this, so it would require change in template files, sorry about that.
In case you wish our agents to help you with the location of the specific template and function, please submit a ticket to our support forum https://helpcenter.qodeinteractive.com
Support
Mikado Portfolio part of
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Thanks for your response!
This is the template I used: https://mediclinic.mikado-themes.com/ophthalmologist-home/ Whenever I click on the “Back to Top” button, it’s scrolling slow, I just want to jump to the top of the page quicker. It may just change in the CSS file in transition time, but just want your help to make the change in a right file and right place in CSS file.
I look forward to have your response soon.
Thanks, Howard
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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ciao Mikado,
your new support center is not working: https://d.pr/i/2O36T1can’t register or login – yet I don’t know if I was registered or not! 
hope it helps!
Hi there,
In order to be able to get the support, you will need to have your theme purchased and a valid support license.
Here you might find a great article about general info on support expiration
If you do have difficulties logging in to our help center with valid purchase code and credentials then I would kindly ask you to send us an email to helpcenter@qodeinteractive.com providing your purchase code in the mail.
However, we will investigate this further to check for possible irregularities.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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