26687 comments found.
What happens to the website of that domain once I deregister the purchased code ?
Hi there,
Well, as per regular license you can only use one theme for one domain.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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thanks for answering. I saw that I could from Bridge Dashboard unregister that
My questions are: What happens to the site once you are unregistered … does it not work? Can I register another domain to reuse it on a new site?
Thanks x your help 
Hi there,
You can for sure install the theme on a test server where you will register it, install the demo content and edit it to your needs. Once you are finished you can simply deregister the theme, transfer it to your live domain and register it again. You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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More clearly everything, thank you very much for your pasience.
I have my Envato code registered in a domain, the site is ONLINE and I am still working. I unregister this domain and I can keep changing and working with my Bridge + Demo Theme. The site continues to work, what I could not do is update my Bridge Version. Right ?
Then. I am creating a new site with another domain and I need to install the demo for this I use my Envato purchase code to install everything and complete my work.
Thanks I want to make sure that the two sites continue to work and have no problems with my clients.
Very friendly and efficient with your help. Cheers
Hi there,
As we said in our earlier reply you can only use one license for one domain as per regular license so if you wish to use the theme on 2 different websites you will need to have purchased theme for each one of the websites.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello good day..
I have a little problem with CSS that I can’t find. Well, if I find it but I can’t change it in my Wordpress.
I have a letter from a restaurant in two columns.
If you see it in resolution of more than 768px, perfect.
If I see it for mobile at 480px, perfect. The blocks are seen one below the other.
Here’s my problem: if you see it in less than 768px the columns are mounted and looking with the Google Chrome element inspector I find the class, the change and perfect. But putting it in my Wordpress does NOT make me change.
I do not know why.
The class I am changing is:
@media (min-width: 768px) {
.vc_col-sm-6 {
width: 100%;
}
I am changing it to the media query.
Can someone help me out with this.
Thank you.
The web: https // warynessy.com / letter
Hi there,
We could not locate the letter page as it gives as the 404 error, so please if it is present somewhere on your website provide us with direct URL as well as a screenshot would help to be sure which element you refer to exactly.
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Sorry it was when translating the text in google. The url of the page is this: https://www.warynessy.com/carta/ take a look at the “Aperitivos” tab and on the “La Huerta – De Cucharra – Arroces” tab at size 768px the text is mounted.
Hi there,
You simply need to change your Column Settings > Responsive option to 12 columns no need for additional CSS.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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There is no way. I have tried all possible combinations in column settings, responsive options and there is no way to configure it. The text continues with the column next to it. Sorry to be insistent, but in the establishment they see the letter on a tablet. If you want, I give you the password to access and see for yourself. I have tested the configuration that you indicate and does not change it. I have also tried others and neither. I enclose an image for you to see: https://drive.google.com/file/d/1Uh8HKOs_MEVfFmpnC-eziB82dBTT8jRt/view?usp=sharing I am looking forward to your response. Thank you. I feel the translation, I do it with google translate.
Hi there,
Please try to add this code to Qode Options > General > Custom CSS
@media (min-width: 768px){
.tab-content .vc_col-sm-6 {
width: 100%;
}
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you very much for the help. I was putting: @media (min-width: 768px) { .vc_col-sm-6 { width: 100%; } } instead of the code you passed me: @media (min-width: 768px) { .tab-content .vc_col-sm-6 { width: 100%; } } did not contemplate the tabs.
Keep in mind that if you put a lot of text on a line it gets out of the box. It is what is happening to me, too, in the “salads” tab. But I’m fixing it by putting the ingredients in the field below.
Thank you very much again.
Hi there,
Glad we could help!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi Author, I already install the latest version of Bridge and import the demo content follow the instructions of documentation. But the header is not work, It is always loading when I press any of item of navigation bar rather than direct to that page. Can you answer me how to solve this question? The demo content that I imported is Demo 79. Also, the css of Demo 360 are in a mess after import, pls check. Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello I am first time facing this problem in your theme and that is after expiring my support hope you can consider me and try to help me
I have placed Bridge Woocommerce Dropdown Cart to the widget area Woocommerce Dropdown Widget Area but is not appearing in the responsive view please help me regarding this
Hi there,
Please read our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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BIG BUG !
When i add text block (WP-Bakery editor) and i update the page, i have an 404 Error page. So i can’t use your script now. How can i correct this bug ?
Block : https://prnt.sc/sxoqh9 Update : https://prnt.sc/sxorm1
Hi there,
Could you please provide us with your website URL so we can check this on your end, also you could try to go to Settings > Permalinks and reset your permalinks to test if it will be alright after this.
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Permalink is ok. Where can i send you my credentials?
Hi there,
Could you please provide us with your website URL so we can check this on your end.
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I always sent you my url and credentials in contact author menu.
Hi there,
Thanks for that, you have been directed to our help center.
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I have always the bug ! No issues and response from your support. Impossible ti use your last version of Bridge with WPBakery.
When i update a page with WP-Bakery editorn, i have an 404 Error page. So i can’t use your script now and edit my website.
Block : https://prnt.sc/sxoqh9 Update : https://prnt.sc/sxorm1
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your side.
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I have always the bug ! No issues and response from your support to helpcenter@qodeinteractive.com
Hi there,
Could you please provide us with your request ID so we can check.
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Request ID: 44921 and 44926 (helpcenter.qodeinteractive.com/hc/)
Hi there,
Thank you, we have located your request and can see that an agent has been assigned. You will for sure get an answer as soon as possible.
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If you are getting this error when navigating between pages:
SyntaxError: unexpected token: ’:’
I found that ‘All In One SEO Pack’ causes some issues here. Disabling the plugin corrected the problem in our case.
Hi there,
Thanks for your notification, this is although a 3rd party plugin and possible the author might have changed something in the meantime so you can always check with the plugin author for this.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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How to display video first and then the photo gallery in the portfolio post?
Hi there,
You can add your video and images from Qode Portfolio Image/Video single upload within the portfolio single settings.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, a question, this template: https://bridge231.qodeinteractive.com works with Elementor. Please, I wait your quick response because I need buy urgent.
Thank you!
Hi there,
Thanks for taking an interest! The demo you have in mind is made with WPBakery, which means that the native import method comes with WPBakery, so when you run import tool you will get WPBakery content, however, you can switch to Elementor and use it instead, all the same, shortcodes are included as well and you will be able to create your content using Elementor and our themes shortcodes, meaning you will have to build your Elementor content on your own.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
You can create default WooCommerce My Account page, and allow users registration on it.
And then put that page in your menu, so the users will be able to login/register via it, before purchasing something.
Otherwise a specific login plugin is only available for our listing and courses theme demos. Also you could consider using a plugin for this purpose, however we can’t really recommend any as it has not been tested with our theme.
Thanks for understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
My website is with Bridge. But I have a question, when I add a button with WP Bakery, how can I put it “nofollow”?
It’s not possible.
Hi there,
Well you could use a Raw HTML shortcode and adding a button See More
You can try this way as a workaround.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, a question, this template: https://bridge369.qodeinteractive.com working with Elementor and is possible to the superior menu appers when I scrolling down. Thank you!
Hi there,
Thanks for taking an interest, this is indeed one of our Elementor demos, so once you import the demo you will get Elementor content.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thank you for your answer. I need know about the menu, is possible when I to do scroll down appers the superior menu?
Hi there,
You do have an option to choose a header type and its behaviour so you can set it to be fixed in Qode Options > Header.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I AM SO DONE WITH YOUR SUPPORT!!!!!!!! I have RESET the password SUCCESSFULLY 7 times now. I go to login – and I am REJECTED. So, I now need to post my issue here. I waited DAYS to be told the revolution slider is a 3rd party plugin so you could not help me. I spent hours figuring out the problem and fortunately resolved it.
NOW I need you to help me with the MOBILE responsiveness. The video on the homepage looks HORRIBLE on Mobile. I had it in there via QODE but it oddly stopped working. So, I had to resort to old embed method which is fine.
But on MOBILE, there is a mile long white space before you get to the video. How do we eliminate all the white space on mobile. This was actually a problem even with the QODE version in – which is now no longer working.
Please advise. And you have to do so here since I cannot get into support.
Hi there,
If you refer to our help center and you at some point do have difficulties registering or signing in you can always send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to take a closer look at the issue on your side. We could not locate any request from your end and if you do have once created please provide us with the request ID otherwise you can send us a mail and we will check this on your end.
Our help center is working as intended and testing it now, we could login successfully.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Quick question. How to have 2 column view on mobile for woocommerce shop? By default is one column. I cant seem to find that setting.
Hi there,
You could add this code to Qode Options > General > Custom CSS
@media only screen and (max-width: 768px){
.qode-pl-holder.qode-standard-layout.qode-three-columns .qode-pli {
width: 50%;
}
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, may i know the top navigation able to amend like the image below?
https://i.imgur.com/xqEuvuv.jpgHi there,
We could unfortunately not open your screenshot. Could you please provide us with a new one so we can be sure what you refer to exactly.
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Hi support, so weird. I’m able to open the image link above.
I’ve upload to another image host. https://i.ibb.co/QvxXqjq/wp.jpg Please check again ~Hi there,
Thanks for the update, now we were able to access your screenshot. You can see all our header types here, so unfortunately the thing you want to achieve is not possible to do within our theme options.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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ic, thanks. Is there customization service available? if yes how much for the charges if i want customize the heading like the above image? Thanks
Hi there,
We are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ic, okie thank you very much XD
Hi there,
Let us know if you have any additional questions anytime.
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Hello, I’m importing the demo, but it’s not setting same as your demo site. all the demos are having same problem. I’ve reset the Wordpress and reinstalled the theme. But it keeps having the problem.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thanks for the reply. I’ve already checked all things that you suggested before. But it’s not making any change. What should I do
Hi there,
You can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and we will take a closer look at this on your side.
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Has anybody else had trouble importing a slider file, or get the error message “incompatible archive” when importing? I went to Slider Revolution, then try to import any of the “slider_export.txt” and then get the error message “incompatible archive”... I have tried multiple .txt files with the same results.
Hi there,
Please check our tutorial on how to import a slider as it seems that you are uploading wrong file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you very much. I had tried to upload the bridge129.zip from the assets without luck, then extracted everything. Great video.
Hi there,
Glad that you managed!
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Hi there, Can you tell my why I can’t seem to register my theme? I enter my purchase code and email address and it just says ‘Please wait…’
Please let let me know what the issue could be
thanks
Hi there,
Please check our article about it as it might help, here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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This didn’t help at all. I really need to get going on this. Whats the issue?
Hi there,
We have located your request and can see that our agent has responded to it, so please keep the conversation with our support agent as they will be happy to help.
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I have a purchased code installed in a website and this was a demo with dummy content that I deleted. Now I want to use it with a new real domain but I can’t because I didn’t registered before. What can I do?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Hello, I would like to put captcha in my contact form, but don’t work. Can you help me?
Hi there,
You may find our helpful article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Pre-Purchase Enquiry.
I already have more than 15 licences of Bridge and I have suggested more than 30 client to buy it directly. This is super amazing theme. I am about to buy a new license for a new website. Just want to confirm something.
I want to achieve a result like this. https://demo.qodeinteractive.com/bridge25/
However, can this have following things:
1) Instead of portfolio gallery, can we have an image gallery like this with names at the bottom of each image? 2) Can we insert a custom link to each image to go on various product pages of woocommerce? 3) Can various images be linked to same product?
Hi there,
Thanks for using our theme and for taking interest! Well this is a portfolio list, so what you could do if you wish to have the same layout is to take advantage of this shortcode and portfolio items. You always have an option to set a custom Portfolio item URL link which could lead to your product page instead, as well as you could link to same product on different portfolio items.
Otherwise you could use the Masonry Gallery https://bridgelanding.qodeinteractive.com/elements/masonry-gallery/ where you as well have custom link which you can enter.We hope this helped.
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