469 comments found.
could this be used for a podcast too
Hello,
thank you for taking interest in our theme!
You need to provide us some more information regarding this matter. Can you please clarify your question a bit more? Perhaps write about how you’d like to achieve that or if you’ll be using some external service to embed your content.
Support
Edge Portfolio part of
Qode Interactive
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DESPERATE: Using Cinerama Theme, “ABOUT US” page. Counter and Horizontal Timeline have disappeared from view on website, but are clearly there and visible in dashboard editors. What should I check to restore elements to the page that are hidden/invisible?
THANKS!
Hello,
thanks for reaching us.
Can you please provide us with your page URL?
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Thanks for replying! The URL is stevewhitmire.website Thanks!
Hi,
Your website is in maintenance mode, so we couldn’t really see a thing. Please send an email at helpcenter@qodeinteractive.com including your purchase code and one of our agents will take a closer look.
Support
Edge Portfolio part of
Qode Interactive
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If I give you ADMIN access, can you take a look at the problem? This problem is best seen from the dashboard since the items show there that are not showing on the site.
Hi,
You can provide your admin access in the email, please do not reveal your credentials here.
Support
Edge Portfolio part of
Qode Interactive
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Hi there – is it easy to use a nav / menu so it looks and works exactly as it does in another one of your themes – so just exactly as it works here:
https://fuego.qodeinteractive.com/centered-portfolio/ I know its pretty close below but hoping just for one column ie no logo on the left / centered down the page just like it does in FUEGO: https://cinerama.qodeinteractive.com/fullscreen-slider/So I guess also let me know if its even possible (then I can pay a developer etc)
Cheers and thanks! J
Hi there,
These are two different theme which does have a bit different layout. Within the Cinerama menu you do have a widget menu area where the logo is placed, you certainly do not need to have this present, however possible a bit of CSS adjustment would be needed to achieve the same look.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I need help with the cellphone view of the webpage.The portafolio Items in wich appears “YEAR – DIRECTOR – WITTER – STARRING” in the cellphone view those items are not aligned, and the characters are below the line where they should be. In a computer this looks Ok, but I need to fix this for the cellphone view. Please!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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How do I submit a ticket? I can’t find the option.
Hi there,
In the upper right corner you do have an option to sign in/ register and once you have registered an account you will be able to submit a request.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Demo import is getting stuck at 98%, this happened twise. And resource allocations and system info all are fine
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hey I have installed theme and imported the demo content. but in few pages many images are not loading can you help me with this ?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hello!, i would like to transfer the license from one domain to another. I had registered this by accident to the wrong website. I have since switched the hosting to the correct domain, so I am unable to go back and deregister the theme. is it possible to transfer the theme & get a new purchase code? Thank you so much!!
i was able to log in to my old hosting platform, please disregard! thank you!
Hi there,
Ok, glad this is sorted! You do always have an option to register or deregister the theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Has there been a problem with the interactive link showcase since the last update? Stopped working completely.
Hi there,
Could you please provide us with your website URL so we can check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I had sent an email as welll here’s the link https://paranoiia.productions/narrative/
Pictures stopped working and no matter what I do even re installing the theme, creating new pages with interactive links etc it always happens I can’t get it to work anymore.
Hi there,
Thank you for the URL. We would kindly ask you to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this further more on your side.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi. I can’t find “extend-vc.php” folder to add frondend editor. Do you know why? Thanks
Hi there,
Please read our article on how to enable the frontend editor. We do hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I am having an extremely difficult time finding where to ask a couple of support questions. One – can I use Elementor to edit with this theme? And two – in WPBakery, I am just seeing code, not graphics, and it is not easily editable.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and one of our support agents will assist you. You do need to register an account in order to be able to submit for a request. As for your questions you should know that our theme comes with WPbakery plugin and not Elementor, and all our themes shortcodes are ready and compatible with WPBakery.
If you wish to enable the frontend editor you can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi! I’m thinking about purchasing this template, but I don’t know if it will work with woocommerce 4.0 and the latest version of Wordpress. is there any updating news?
Hi there,
Thanks for taking an interest!
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Does this theme has sticky sidebar option?
Thanks
Hi there,
Yes you do have an option to set this within the theme as you can see on our portfolio item here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I have opened up a ticket at your support center but haven’t heard back. My ticket ID is #35833
Hi there,
We can see that your request has been assigned to one of our agent and you will for sure get an answer soon.
Thank you for your patience and please keep the conversation with our support agent.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, sorry for writing here. I had problems registering account on your support site.
When I try to connect the site to instagram, I get following error:
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Redirect URI does not match registered redirect URI”}
Do you have a solution for this?
Hi there,
Please check our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I would like to report a problem that I had and the solution I found, in case it is useful to other users. I have a multilingual site, with the WPML plugin, and all Portfolio type content is translated into other languages. After a Wordpress version update, all links to translated portfolio content changed from /(lang code)/permalink to /(lang code)?p=123 … and no longer worked. To solve, it was enough to deactivate and then reactivate the Cinerama core plugin. Good day!
Hi there,
It might be that due to update of the theme you did need to update the Cinerama core or reset permalinks.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have an issue with the Revolution Slider bundled plugin. It’s just nothing like the standalone plugin -I purchased one for another client and it worked smooth and easy. In this case, with respect to the bundled plugin, there is absolutely no possibility to customize the slider in a smooth way since there are no settings in the wordpress back office (whereas there should). It just looks like we need to edit the Revolution Slider itself, which is a long and tedious process. I wonder if it’s because it’s a bundled version and not the standalone version of the plugin? Please help because otherwise we’ll have to use another plugin, which would be a pity! And above all, it means the bundled version of the plugin is very limited and not user-friendly compared with the standalone version. Thanks!
Oh by the way, the plugin has been updated too. When will Cinerama be updated to add the Revolution Slider update too?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will provide you with the latest version and assist you with your issue.
Support
Edge Portfolio part of
Qode Interactive
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Is it safe to upgrade to wordpress 5.4?
Hi there,
Yes, it is.
Support
Edge Portfolio part of
Qode Interactive
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Hi! I have a Cinerama website with a new bug. Everything was ok, but I don’t know why the fonts in the home now are looking wrong. The website is: www.andreshosman.com I tried to make a request from qodeinteractive.com, but it says that the code is expired for support, but I don’t really wants to pay again for “support”, I just want to fix this error from Edge-Themes. Thank you.
Hi there,
We inspected your site and everything seems fine. Could you please explain your problem a bit more? Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, thank you for your answer! The typos in the landing page (https://www.andreshosman.com/home) look wrong. You can see the A, R, M or V.. the border lines of these fonts are not ok as they were originally..
Hi again,
You probably changed it in the options. Please check.
If this isn’t the case, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
Support
Edge Portfolio part of
Qode Interactive
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hi – upgrading recently left ‘connect to Instagram’ not working. yields: error_type “OAuthException” code 400 error_message “Redirect URI does not match registered redirect URI”
my support expired – but this used to work fine. Tried to comment at your support site but does not allow me. Is there a fix to this?
Hi there,
Please provide your site url so we can investigate.
Support
Edge Portfolio part of
Qode Interactive
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your script stops at 44% every time i try to download the ocntent
help !!!!
is there any way to download the demo content and install it directly as youe download servers keep timing out…
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
If you need further assistance, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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hi i am unable to download the demo content your servers time out every time! what can i do ??? is there a way to download directly and then upload to my server?
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
If you need further assistance, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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