26687 comments found.
Hi, i’cant import demo themes because “Code is already registered for other domain” but I do not know which domain I purchased the theme is licensed. Can you help me pls
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module.
So in your case now we would kindly ask you to submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us and one of our support agents will assist you.
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hello, Bridge Themes have been installed on the domain. but reset all. And I am going to buy a new hosting and install bridge. but it isnt working. i received this message “Code is already registered for other domain”. how can i solve this problem?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I purchased and have been using this theme since 2016 but recently after changing hosts and updating, could not register it. I had a family crisis last year so I wasn’t aware that things had changed and that it had to be “deregistered” first in order to use it because that was never necessary before.
So because that’s the case, I’d like to have it registered to my new domain and be able to continue using it to create demo sites on my subdomains as I have in the past. Thank you!
Hi there,
Thanks for writing in, no need to worry as there is an solution. Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Theme is explorer,full import of the demo.
Hi there,
Please check our article about it here, this will enable you to edit the excerpt text.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello guys,
I forgot to make “deregister” before moving another host and now i cant register theme on my new domain due to “Code is already registered for other domain” error.
How can i fix it? Thanks in advance.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We found out the vulnerability on our website. all the links that are redirecting to the malicious link like below.
Due to this reason, Google has disapproved of our entire campaigns and ads.
Google Comments – Disapproved Ad violates policy and can’t run: Error Malicious software).
below is the vulnerability details.
when we visit our website shuraa.com —> which is redirecting to the below link.
Hi there,
Please check our article about malware here as well as we could suggest you to disable all 3rd party plugins that you are using to see if some of the plugins do possible make a conflict with the theme. Also you could update the theme and its plugins to the latest version as instructed here If you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Bridge is one of my favorite themes for WordPress but i‘d would be great if your landscape viewport for mobile devices could be without these white bars on iOS / iphones (See https://webkit.org/blog/7929/designing-websites-for-iphone-x/) maybe you can handle this in future updates. Can also ne a good marketing benefit because many themes forget about the viewport cover adjustment for the iphones:)
Hi there,
Could you please provide us with your website URL and a screenshot so we can be sure of the issue you encounter.
Thanks for using our theme!
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Hello, I bought this template: https://bridge231.qodeinteractive.com/, I need do the pages “courses” and “instructors” but in the instructions it says: “first you need to activate the LMS plugin” What is the LMS plugin? Thank you!!
Hello, I already solved it. Thank!
Hi there,
Glad you managed!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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On the responisve smartphone view, there ist just on column in the shop view of woocommerce.
How can i change this to 2 columns?
Hi there,
You can achieve this by placing this CSS code in QOde Options > General > Custom CSS
@media only screen and (max-width: 768px){
.qode-pl-holder.qode-standard-layout.qode-three-columns .qode-pli {
width: 50%;
}
h3{
font-size: 21px;
}
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello! thank you very much for the reply. I put the code and it does not work. I leave the link for you to see. https://cateringcelebrate.com/tienda-celebrate/
Hi there,
You can try with this one instead:
@media only screen and (max-width: 768px){
div.woocommerce.columns-4 ul.products li.product {
width: 47%;
}
div.woocommerce.columns-4 ul.products li.product{
margin: 5px;
}
.woocommerce ul.products li.product h6{
font-size: 16px;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I tried it and it still doesn’t work. Will there be another way? Thanks!
Hi,
Please try this instead, since there needs to be !important rule to override default CSS stilzation
@media only screen and (max-width: 768px){
div.woocommerce.columns-4 ul.products li.product {
width: 45% !important;
}
div.woocommerce.columns-4 ul.products li.product{
margin: 5px !important;
}
.woocommerce ul.products li.product h6{
font-size: 16px !important;
}
}This should be the result – https://www.screencast.com/t/mhqDjh7uY
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Thank you very much, its work!
You’re welcome, all the best!
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Hello. I just uploaded the latest version of this theme but when I tried to register it, I got this message, “Code is already registered for other domain”. I just changed web hosts so I’m no longer using this theme with the previous domain.
Also, I’ve had this theme since 2016 and used to be able to create my own demos with it. Is this still possible with the same license?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey one question, I have deleted my domain, now i want to use it on another domain so why I cant? I mean the first domain is deleted so it should work on another. plaese help Ty
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey but the Problem is I already deleted the Domain and i cant go and Deregister the Theme so what can i do?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello What is the recommended image size for “specification list” in “in grid” format divided into 3 columns (1/3 + 1/3 + 1/3)? Thank you
Hi there,
The image size we use is 410×234px so you can try with that.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, is it possible to change the title of archive page ? Now the title of the page like that “ARCHIVE” -> I want apply the name of category, if it is possible
https://drive.google.com/file/d/1VxvFD1bqOoB48ZmApygEwDHVJIwaSxay/view?usp=sharingHi there,
Thanks for writting in.
Since archive-type pages, sometimes called taxonomies, are rendered dynamically according to your content, you can’t edit and customize them as regular pages through theme options. On this link you can read more about that: What Are Archive/Category/Taxonomy Pages
You can try to change that title using this code, just add it to Appearance > Customize > Additional CSS:
.archive .title_subtitle_holder span{
font-size:0px;
}.archive .title_subtitle_holder span:after {
font-size:45px;
content:'Title';
}Of course, instead of “Title” you can set any text you want.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Has the current version of the theme (21.7.1) been tested with Woocommerce 4.2.0? If not, will there be a theme update soon for this?
Thanks.
Hi there,
The latest version is compatible with Woocommerce version 4.1.0 however testing it we can confirm that it is as well compatible with the latest version of the plugins you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, although i love the theme I have problems with the page load time. It performs very bad, especially when photo-focused. Please have a look at my website (using Cache Enabler plugin already) and suggest how this could be improved: www.wildmacro.de
Another question: Is it possible to switch from WPBakery builder to Elementor and back? How does that work? My website is layed out in WPBakery but I would like to try out the Elementor builder. Any suggestions on best practice, so i dont mess up my Contest/website?
Hi there,
You can check our article about speed improvement and when it comes to the plugins do note that we do have certain demos are built with WPBakery and certain are built with Elementor, you can choose from either one of them to customize your site,
You could have both plugins activeated, however we do not recommend that as well as your pages that were made with WPbakery will be visible on the frontend but you will not be able to edit them with Elementor. You can check our article about the differences here.
So you could switch to using your theme with Elementor however it will require you to build your Elementor content on your end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi There, I’d like to use this demo version of the theme for my site: https://bridge118.qodeinteractive.com/ but I’d like to be able to use Elementor Pro (which I have) to edit the pages. Is this going to be possible? I’d prefer not to have to use visual composer if possible. I mainly want to recreate the heading type that is set over the sections. Thanks!
Hi there,
Please note that our theme does come with the regular Elementor plugin bundled within the theme and not the Pro version, it should be compatible thought. However please note that everything you do see on our website demo you are going to be able to build with Elementor plugin that comes with our theme and our themes shortcodes.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I am migrating from WP Bakery to Elementor. I mostly am using Revolution Slider for my content, and was previously using the “Full Screen Section” layout for my pages that include the slider. I was using this layout so that there would be NO scollbars. When i use the “Elementor Full Width” layout, how can I remove the scrollbar, as elementor does not work w/ “Full Screen Sections”. Please advise, Thank You!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
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Hi there,
Thank you for taking interest in our Bridge theme. You can see membership functionality in LMS demo http://bridge231.qodeinteractive.com/ – top right icon for login / registration https://www.screencast.com/t/BzvEyvN5ArS And here is part about it from our documentation http://bridge.qodeinteractive.com/documentation/18-qode-membership/ This is though only for LMS and listing demos, and if you need a woocommerce membership you could possibly consider using some of their extensions for this.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, the rev slider for the theme honey is not working properly. it is too wide for the screen, the text falls off the page. Can you look at the rev slider for the theme honey and update the export link please? Thanks
Hi there,
Possible this has to do due to your RevSlider Global Options > Default Layout Grid Breakpoints.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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thanks, yes that was the issue.
Hi there,
Glad we could help!
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Hi, I have purchased a license and used this on a test website. But unfortunately I forgot to deactivate the license before deleting the Wordpress installation. Now I am unable to register the license for my new website. Is there a way you can deactivate my license from my test website?
Thank you in advance!
HI there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the quick reply and thank you for your help. After deleting I found that page but it was already to late.
Hi there,
Our support team will help you with this for sure.
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