23241 comments found.
Hello I have problems in theme https://www.portotheme.com/wordpress/porto/shop21/ When I import it
https://www.screencast.com/t/xUXqB5Tls29 I wanted exactly as it showsHello, @kkateo,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/7CZNvbZn , It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Thanks for replay I mean the categories section in this screenshot https://www.screencast.com/t/daahhbBnpE8
Hello, @kkateo,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Kindly address Support Ticket #93203 created almost 24 hours ago.
Thanks.
Getting error below when trying to save the Support Ticket ?
Support Ticket #93203 is fixed. Thanks.
Sound’s Good 
Hi, until now everything worked fine. wanted to add a new translation to our site and after started working i have a problem. Slider revolution does not work like it should on new pages. Even if i duplicate the old design.This is a page with an old slider that works on older pages https://wepadi.com/test/ the working slider can be seen on the other home pages. Do I need to renew my support for this?
Hello, @wepadi,
Please go to Slider Revolution and edit the particular slider, under Slider Setting >> Advance turn ON the options showing in the below given screenshot:
And also please make sure that you have turned OFF the Optimization for Slider Revolution from Porto >> Speed Optimization Wizard >> Revolution Slider as showing below:
Regards, P-THEMES.
when i install thehe its show Your ip address is blocked as spam!!
Hello, @ShwetaTechnologie,
I have just checked and finds that you have used the single purchase code on 10 different IP’s and trying to activate it on 11th one and that is the reason you faced this issue as showing in this screenshot: https://postimg.cc/xcDc9sK8
Please explain in detail via our support system with a fresh new support ticket why you have done this? This is against Envato Policy, you can only use the single purchase code on single site/domain and this is Envato policy you may wish to confirm from Envato as well.
Regards, P-THEMES.
Dear Author you are right i have install many time this theme . But i have use always with one domain name “https://www.shwetatechnologies.com/” . Ip may be change due to i have use share hosting or I work at my home and office both so they reflect different ip address. but i never use this theme on multiple site or domain . so please remove the restriction as a spam ip address as soon as possible. Thanking you
Hello, @ShwetaTechnologie,
OK, I have whitelisted your IP for now at this time, but please do not use the single license on multiple IP’s as well.
Please try now, I am sure you will not find this issue anymore.
Regards, P-THEMES.
Dear team thank you very much from quick support , but my site throw same spam ip address error. please do need full.
Hello, @ShwetaTechnologie,
Please contact us via our support system with your Theme purcahse code PDF file and the site Login details on which you want it to activate so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi, I noticed you introduced Elementor compatibility a little while back, thanks!
I started rebuilding my pages in Elementor, however half way through I noticed there are very few modules available for Elementor.
Are you planning on adding all the Porto modules to Elementor in the near future? is there a timeline?
Thanks!
Hello, @Harvey02,
Thanks for your appriciation and obeviously its just added a couple of updates ago so it does not have very vast elements library as compared to WP Bakery and yes we are working on the new Theme update with which we will add new elements in near future as well.
Regards, P-THEMES.
Hello, @kharmachanic,
Can you please provide me the screenshot which Image Size you want to change, I am not getting it on your provided link.
Regards, P-THEMES.
Submitted to Support thanks
Hello, @kharmachanic,
Now, please be patience once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hello. I bought this theme about a week ago. It has been an absolute nightmare. I import the demo for Elementor, set the theme options, and the second I open a page to edit it, EVERYTHING gets messed up. All the things I had configured are gone. I’ve been trying to get it to work for a week, resetting all WP settings and starting from scratch time and time again, and I honestly give up. I thought it was something I was doing wrong, but reading the latest comments, I realize is not me, but something is wrong with the theme.
I want to know your refund policy, because I refuse to deal with more frustration trying to get it to work like you claim it works. I really just want my money back, is an expensive theme and it doesn’t work like one.
Hello, @sgrajal,
Let me once try to explain to you:
WP Bakery and Elementor are two different page builders and both have their own standards and elements and properties.
Like same way both have different Demo’s as well, If you go to our Demo site you will find the Elementor and Gutenberg Demo Tabs separately as showing in this screenshot:
And while Importing any Demo you will also find the same Filters under Demo Import Tabs as showing in this screenshot:
It means if you want to use the Elementor version of the Demo then you have to Import Elementor version and Same as for WP Bakery and Gutenberg.
Now, Keep in Mind, Before Importing any of the Demo version Install and Activate all the plugin including WP Bakery and Elementor as well, and then you will find the Option for which Page Builder Version of the Demo you want to Import on your site as showing in this screenshot:
Import the particular version of the Demo and then deactivate the other page builder from your site by going into Plugins section after Importing the Demo, Like If you Import the Elementor version of the Demo then after Importing Demo content no need for WP Bakery Page Builder plugin simply deactivate it after Importing the Demo.
You can not edit the content of the Elementor version of the Demo with WP Bakery and Vice Versa.
That’s all.
If still, you find any difficulty then please contact us via our support system with your site WP-Admin Login details so that we will Import the Demo for you on your site.
Regards, P-THEMES.
Like I said on the support ticket I placed in your site, that is exactly what I did. I imported the Elementor demo to work with Elementor and it didn’t work. I reset all my WP site, and then imported the Bakery demo to work with the WP Baker and try to see if it worked better, and it didn’t work either.
If you read the latest comments here, I’m not the only one having issues with your theme. I’m not new to this and and this theme has been a real nightmare. IT simply doesn’t work.
All I want is a refund, I already installed another theme and I built half the site in one day, while, with yout theme, it took me a week of frustrations, installing and deleting an entire site, installing in a different subdomain and so on and on and on, and I still ended with nothing.
I would send you videos and images, but I already deleted every single file, reset my WP site, and I honestly don’t want to waste more of my time with your theme. I am submitting the refund request on Envato because I am not going to use it ever again.
Hello, @sgrajal,
Sorry to say that but no one faced this issue and if someone faced the issue then it was some misunderstanding and configuration and they solved with our help via our support system, You are not trying to understand and nor contacting us. If you only want refund then contact Envato for it.
Regards, P-THEMES.
Hello I bought Porto for wordpress , because I expected to get the exact theme from the LIVE PREVIEW! I did not manage to find it and my question is, if this theme even exists for the users how to find and upload it? If not, can I get my money back, because non of the themes are worrking for me?
Hello, @aivanov66,
I can see the Demo content in already Imported on your site as showing in this screenshot: https://postimg.cc/LhPpp4Cj
What else your issue is? Can you please explain it a bit more clearly or contact us via our support system with your site WP Admin Login details so that we will directly check it for you on your site.
Regards, P-THEMES.
Hello, yes, the installation is done, BUT yes, we have installed a theme that seemed to be close to what you showed in the live preview. Exactly theme Home Corporate 19, which seems close to the theme I shown on the preview! It turned out that only the shape of the slider is the same. So, can you please provide us the theme of the live preview or we should build it from scratch, which is not an option for us?
Hello, @aivanov66,
It all same on your site, Please clear your browser cache and cookies and check back OR please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello again, maybe you did not understand me! Let me try to explain it again! I want to buy one single theme, EXACTLY THE ONE ON THE PREVIEW!!!! Eventually, I got the tool on how to make hundreds of themes, BUT THIS DOES NOT WORK FOR ME! It’s a waste of time and money! It’s the same like I want to order a portion of pasta, but the cook provides me a truck with food to unload all of it to find the pasta and cook for myself, thank you but this does not work for me! I thought that you selling a theme….. I will delete all this and please suspend the license and do me a full refund! I will be waiting for your reply!
Hello, @aivanov66,
If you only wants refund then please contact Envato or if you still need our help then contact us via our support system.
Regards, P-THEMES.
Today I downloaded latest version and installed on a dev site where I imported Shop24 now everything went pretty well when I clicked view site it doesn’t look as like Demo. I tried few other demos and same problem appeared. Also if I disable theme and remove folder in uploads Porto_styles then re-activate theme it works fine. Again when I try to change anything in theme settings everything screws up on front end. I checked the css and none stays there even when I try to change it manually in theme options it does not effect anything on front end.
Hello, @neumanc,
It is nothing but the Mixed Content Issue (SSL certificate) issue on your site as showing in this screenshot: https://postimg.cc/PN05WFcQ
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I purchased this theme almost a week ago, although theme demos are very good but I’m seriously disappointed because whenever I import any demo and try to make changes in header, either it breaks something else or it shows the change in preview but nothing in actual. For example I imported shop demo 10 and changed the background color of Header Top and then found the header is not Sticky anymore and menu links are gone. I mean there are so many different issues with managing the header. For another product I was trying to add Quick view via porto customization in Latest products and it simply was not working. I’m stuck in these non-sense issues whereas I was expecting to get a top notch quality bug free theme after paying 60 dollars….
Hello, @Sohail_Ch,
There is no such bug in the Theme, In Shop header 10 we have set the Sidebar Header and if you want to change the Header Top Color in Sidebar Header then you have to change it using Custom CSS, as given below, and if you change the complete color of the header then the complete sidebar header color will be changed as you can see on my test site here:
http://hubdatasolutions.com/pearl/porto/shop10/
And it is sticky too.
Here is the Custom CSS for only changing the Header Top background color when using sidebar Header:
.header-wrapper #header .side-top {
background-color: red !important;
}
And many of the times, its nothing but the cache issue and for that, you have to read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Thank you for the hints, although I was referring to something else but it was it was similar to the code you mentioned so i managed to fix it. Appreciate your help.
Sound’s Great!!!
Updating to the latest version has thrown the error below and made the site inoperable… what is the cause?
Fatal error: Uncaught ArgumentCountError: Too few arguments to function porto_woocommerce_get_catalog_ordering_args(), 1 passed in /home3/xxxx/public_html/wp-includes/class-wp-hook.php on line 287 and exactly 3 expected in /home3/xxxx/public_html/wp-content/themes/porto/inc/functions/woocommerce.php:2199 Stack trace: #0 /home3/xxxx/public_html/wp-includes/class-wp-hook.php(287): porto_woocommerce_get_catalog_ordering_args(Array) #1 /home3/xxxx/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /home3/xxxx/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(505): apply_filters(‘woocommerce_get…’, Array) #3 /home3/xxxx/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(386): WC_Query->get_catalog_ordering_args() #4 /home3/xxxx/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(339): WC_Query->product_query(Object(WP_Query)) #5 /home3/xxxx/public_html/wp-includes/class-wp-hook.php(287): WC_Query->pre_get in /home3/xxxx/public_html/wp-content/themes/porto/inc/functions/woocommerce.php on line 2199
Hello, @krause54,
Please deactivate all the third party plugins and check your site after removing the browser cache, if the issue will not solve then please make sure that you have also updated all the Theme required/recommended plugins as well and if not then please update and check back and also check that the WooCommerce database has been updated too, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Thanks
Hello, @Pepperland,
There is no option to set the links for those in Mini Cart, This is by default take you to the Cart page when you click on view cart and also take you to the checkout page when you click on check out button, This is how it works, and if it is not working for you then it must be any third party plugin confliction or the cache issue, please do the below listed following debugging processes one by one, I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Thank you, it works, was a third party plugin
Sound’s Good!!!
hi there guys … I know that my support is expire .. but I have a problem that I can understand … can u see the image in attach … where in admin area post-page I put some text in “strong” https://www.dropbox.com/s/gm7ng7469c5cz5o/admin-post.jpg but on web view I can’t see it … https://www.dropbox.com/s/55uhyv4uj15pmss/web-post.jpg ...
ideas?
Hello,
I have just tested it at my end on my test site and it is working perfectly fine, you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop2/testpost/
Please do the following debugging processes one by one listed below:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
hi there, listen I have created a clone of the site and I have disabled all plugins .. but nothing u can check here: https://city-shopping.net/stage/category/novita/
ideas?
I make a test now … in the post you know that WP put code .. I try to delete and put ... and working … but this have no sense … 
I want to try to make a new fresh install but is not possible with 1 license?
suggestions?
Hello, @dgmaximiliano,
Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
hi there and thanks. is ok .. I have made the test site you can see here: https://city-shopping.net/webapp/ ... the post in blog is ok now … I have copied a text old post and paste in new test site .. sims to be ok ..
Sound’s Good!!!
Hello, can you please reset my purchase code. Thank you.
Hello, @allinjoe,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hi, I bought this template for a client to whom I made their website linlinimport.com, after 2 months I decided to change the domain name and had to buy another domain, wanting to install Poto tells me that the license has already been used in linlinimport and does not allow me to use. Do I have to pay $ 69 again for the license, if it only used 2 months?
Hello, @frankperuano,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
You have a ssl issue on “Show pointer arrow” on the call to action feature. When activate the page become not secure (image is on http). I just disable the option and the page become secure. I love this feature, so let me know when is an update
Hello, @propelfolio,
That Call to Action is not the Porto but WP Bakery element, and if you are facing the SSL certificate issue with it then try to Install Really Simple SSL plugin on your site and if that also does not work for you then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi there! first of all im super happy with the porto theme! i want to add a whatapp icon in the footer through the widget Porto: Follow us. Every icon is working besides the whats app icon. Can you help me please.
Hello, @tomindehoreca.
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
a.share-whatsapp {
display: inline-block !important;
}
Regards, P-THEMES.
Icon is working now, thnx! But it wants to share the telephone number. Is it possible to open whatsapp so people can chat with me instantly?
Hello, @tomindehoreca.
For Footer Widget Whatsapp, you have to Customize follow_us.php under wp-content/plugins/porto-functionality/widgets as showing below:
And also change the Number with your Number and check your site after removing the browser cache. It will work for you.
Regards, P-THEMES.
Super it worked! The code should have been just https://wa.me/ , because you enter the telephone nr in the template editor.
is it possible aswel to make the search box (form) more wider? if you look at webshop.tomindehoreca.nl i want it twice as big. and i cant seem to find to add a search form on the mobile edition. Just an image. is it possible to aad there a search form aswel?
Hello, @tomindehoreca.
For changing the Search Bar Size on Desktop. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
@media(min-width: 992px){
#header .searchform input {
width: 500px !important;
}
}
And for showing Search Icon on Mobile, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 575px){
#header .searchform-popup {
display: inline-block !important;
}
Regards, P-THEMES.
Hi PT Team, I am interested to buy this Theme for my Hardware store/shop and I would like to track or manage inventory in the future via my online shop. Is this theme will able to accommodate that particulars needs? Second I am not competent in customization is there any guideline for personal with little experience?
Hello, @mbatta1,
First of all, thanks for showing your interest in Porto WordPress.
1. Porto WordPress is fully based on WooCommerce and WooCommerce is the best tool for online Stores with Inventory as well. So yes you can achieve what you want.
2. We have our Customization team as well, which provides paid Customization services, so if you want paid Customization services then just contact us we will share the email of the Customization team with you and then you can directly contact them.
Regards, P-THEMES.
Thanks PT support team, Yes I would love too to interact with the customization team as well, just share with me their contact email address. Thanks
Hello, @mbatta1,
Please contact us via our official email newsmartwave@gmail.com so that we will share the email with you there.
Regards, P-THEMES.
Hi @PT-Support2, I shared my email direct to your official email however I have not heard from till now, can you respond soon as I am in hurry with this site to starts running
Hello, @mbatta1,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
We have just replied your email, Please check your email now .
Regards, P-THEMES.
Hi,
I am using Magento 2.3.4 and getting following error in console on product detail page:
Uncaught SyntaxError: Unexpected token , in JSON at position 1373
at JSON.parse (<anonymous>)
at getNodeData (scripts.js:87)
at Array.map (<anonymous>)
at scripts.js:117
at HTMLDocument.apply (main.js:70)
at fire (jquery.js:3238)
at Object.add [as done] (jquery.js:3297)
at jQuery.fn.init.jQuery.fn.ready (jquery.js:3548)
at jQuery.fn.init (jquery.js:2973)
at new jQuery.fn.init (jquery-migrate.js:241)
This results on page not fully loaded, images not displayed, features list broken etc. I would be happy to show you screen but I can’t in this comment.
NOTE: Cache has been flushed and cleaned.
Please provide some assistance and thank you in advance.
Hello, @zigavukcevic,
Sorry for the inconvenience, but this is the platform of Porto WordPress not for Magento, If you have any concern regarding Porto Magento then write your query here:
https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments
Regards, P-THEMES.
Sorry for inconvenience.
No Problem
Woo 4.2 compatible? When is a new version expected?
Hello, @Imre81,
Yes, The latest version of the Porto WordPress Theme 5.3.2 is fully compaitable with the latest version of the WooCommerce 4.2, you can use it
Regards, P-THEMES.
