23241 comments found.
hello, how can I open a modal box with a button
Hello, @grueter6,
Please create a modal box and then set your content in it after that set your modal box to open on the selector and set id with hash # in it and save it.
After that add a CTA button on your page and assign the same id to the element ID area of the button and save the page and check after removing the browser cache.
I have created a video for you as well: https://jmp.sh/Fp3ziji
OR
You can use Lightbox element as well, you can check all its design here:
https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/
Regards, P-THEMES.
Thank you! If I send the form in the modal, the modal is closed despite the form error. How can I prevent the premature closing?
Hello, @grueter6,
Can you please contact us via our support system with your site WP Admin Login details and with small video clip of your issue so that our experts will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, Your ip address is blocked as spam
Hello, @vrezerve,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you, it works)
Most Welcome!!! 
Dear support Porto,
Is there any way to add text here ? https://www.candleart.es/Captura.JPGI have added pluggin to show category description below products. But I need to add some small text above products also.
Any suggestion in the configuration of the theme or code ?
thanks regards, Candle Art
Hello, @RosaMaria_,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Top and Content Inner Top option.
6. Paste the block slug name in the Content Bottom Option and save the change.
7. Finally, check your site after removing the browser cache.Regards, P-THEMES.
Dear support,
Please can you tell me if the theme would be ready/compatible if I add this code to solve it ?. Is adding php code.
Is suggested by support Woocommerce.
https://businessbloomer.com/woocommerce-add-a-second-content-box-product-category-pages/thanks regards,
Hello, @RosaMaria_, . Sorry to say that but we have not tested that code officially, If you want to use it, Simply Install Child Theme and Copy and Paste that Code into your Child Theme functions.php file, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hello, I use header builder and have sticky header and show logo on sticky header enabled. However logo is not displaying in sticky header. I have the logo placed on header main and menu on header bottom. Thank you
Hello, @tunik,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
Hello, How can I remove the red marked areas in the phone menu
https://prnt.sc/szukllHello, @rtrmax,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the Mobile browser cache.
@media(max-width: 767){
#side-nav-panel .switcher-wrap ul#menu-currency-switcher {
display: none !important;
}
#side-nav-panel ul#menu-top-navigation-1 {
display: none !important;
}
}
Regards, P-THEMES.
it still looks, i would be glad if you can help
Hello, @rtrmax,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
I noticed on the latest version that every time I load a page, the cart in the header shows the loading sign for like 5 seconds and seems to be render blocking. Is there anything I can do to disable this? Thanks
Hello, @Harvey02,
No, sorry to say that but this is not possible, This is the default Browser Rendering and it is with all the browsers in the world and our Theme does not have any influence on it, you can only reduce it by using the cache, Please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
Regards, P-THEMES.
Hello, it appears Instagram have changed their API so the Instagram display on the homepage is not showing up right. I can see the Instagram section on the bottom of shop demo 33 is doing the same thing my website is doing. Are you able to share the fix for this please? Thanks heaps
Hello, @ashgill19,
This is not the Theme issue but this is a plugin issue, Please read the below-given threads and try to contact plugin Author and Instagram support.
https://wordpress.org/support/topic/instagram-slider-not-working-2/
http://forum.webcraftic.com/threads/instagram-requires-authorization-to-view-a-user-profile.471/
https://wordpress.com/support/instagram/instagram-widget/
Regards, P-THEMES.
can I hide portal modal box for newsletter on mobile and how to center everything in the modal box on desktop? now its aligned to the left but text is centered
and where can I translate: FREE RETURNS. STANDARD SHIPPING ORDERS $99+ ?
Hello, @edo081,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
.mfp-bg.mfp-fade.mfp-ready {
display: none !important;
}
.mfp-wrap.mfp-close-btn-in.mfp-auto-cursor.mfp-fade.mfp-ready {
display: none !important;
}
}
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.newsletter-popup-form .porto-modal-content {
margin: auto !important;
}
3. Can you please provide me the screenshot of that section so that I’ll provide you the complete and proper solution that how it will translate.
Regards, P-THEMES.
Hi,
I have loaded custom fonts using css (font-face..). Now I want to use that font in Porto custom heading and that font is not available in font family selection. How that custom font is recognized in Porto custom heading? I was trying to import woff file in font control/advanced options/appearance menu and it seems it is not for importing fonts.
Hello, @ekkljs,
Edit the Custom Heading element, and then give it a Custom Class, Now, apply that font using Custom CSS to that Custom Class, it will work for you, There is no Other way.
Regards, P-THEMES.
The theme has not installed properly after the import as per the reference site – http://ec2-3-128-72-241.us-east-2.compute.amazonaws.com/
Hello, @rohitrrpaul,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/BLpPnkWL
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hey, is there a german translation file available? Our Shop is based in germany.
Thank you very much.
Hello, @Joxxst,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
Hi,
Can you help me to modify the “RELATED POST” text (not the language) in the following URL. Scroll down, ad you will see the “RELATED POST”. I want to modify it to any text , like “ABCD”.
I have installed LOCO plugin and translated the theme in to en_US. Translated 92%. But I cant find this RELATED POST text.
also, can you help me to add the button style to that “read more” text? and I want to remove the ”>”. I just want to make it as a default button.
Thank you.
Hello, @chafolks,
You have to change it into the Theme Language files as showing below as per your requirements:
And for making that Read More as button, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the values in the given code as per your requirements.
.related-posts .read-more span {
background-color: red !important;
color: yellow !important;
padding: 5px 15px !important;
}
.related-posts .read-more i.fa.fa-play {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ho to update WP bakery Page Builder, please?
Hello, @essentiallocal,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello, @Pepperland,
You have to change it into the Theme language files as showing below, it will work for you:
Regard’s P-Themes
In spanish translates there is no “Show” and “Sort By” texts http://prntscr.com/t04z1a
(I’m using wordpress multisite with folders configurations)
Hello, @Pepperland,
As you can see in my above provided screenshots, Its working for me, Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
In spanish translates there is no “Show” and “Sort By” texts http://prntscr.com/t04z1a
(I just update the comment, sorry)
Hello, @Pepperland,
Please click on “Sync” button and after completing the “Sync” click on Save button and then check those words, If still you will not able to finds those words then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, Just bought the theme and using Shop demo 29. Two questions. Shop demo 29 uses WPBakery plugin and needs update but every time I try to update the plugin, it shows error and does not update. Can you help with this? Secondly do I need elementor for shop demo 29 at all? or I can deactivate it? Thanks.
Hello, @mfhotak,
1. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
2. Yes, No need for Elementor Plugin, you can deactivate it.
Regards, P-THEMES.
Hello, i purchased this a while back and haven’t been able to activate demo’s on my website, they all seem to fail when trying to import regardless of method used. Thanks
Hello, @rcullen2243,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regard’s P-Themes
Hi bro, Porto Shop 12 like it. I want to buy the theme but, There is a shift in pictures on the mobile page. pictures look halfway.
Hello, @oguztatli,
First of all, thanks for showing your interest in Porto WordPress.
This is the default functionality of the WP Bakery elements, we have used WP Bakery elements for setting up those images and it reduces and shrinks as the screen size shrinks, you can change any image size in smaller screens as well as per your requirements.
Regards, P-THEMES.
Please reset my licence code.
Due to some reason I need to change my domain
Waiting for the support team to reply and reset the domain
Hello, @rohitrrpaul,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
The has not installed properly after the import as per the reference site – http://ec2-3-128-72-241.us-east-2.compute.amazonaws.com/
Hello, @rohitrrpaul,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/BLpPnkWL
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
hi, I want to remove the restriction in the product details section of the single product content in Wocommerce, and select and place all product details pictures in another area. Where can I disable the restriction module in theme files? I can’t select the sample image https://prnt.sc/sz11hp
Hello, @avantajbilisim,
The picture you provide is showing a pre-built single product page layout. So you cannot edit or change it. But you can create your own single product page layout. First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
And to change description tab content edit your product and then the first text editor part is description tab content so you can add or change your content there as shown in the attached screenshot.https://jmp.sh/RRIn3vM
Also, read the article below and change the position of the description tab as per your needs.
https://smartwave.freshdesk.com/support/solutions/articles/12000060996--36-how-to-reorder-product-data-tabs-from-single-product-page
Regards, P-THEMES.
hi, I have visual content in the product details, there are about 10 different images, I want to copy these images by copying them to another site or editor, but there is no visual selection and the black closed icon appears on it.
Hello, @avantajbilisim,
Please contact us via our support system with your site WP Admin Login details and your issue small video clip so that we will check it for you on your site.
Regards, P-THEMES.
Of course my postal address where my license key is registered, can you do this an unavailable email let’s create a new record
Hello, @avantajbilisim,
OK, Sure, Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and reset the support account for you.
Regards, P-THEMES.
Hi, is there a way to show variation like a select dropdown or else on shop page ?? Thx
Hello, @alexissatok,
Yes, you can, Please go to Porto >> Theme Options >> WooCommerce >> Product Archives and turn ON the option: “Show Color / Image swatch” as showing below:
Regards, P-THEMES.
