Hello,

Thank you for reaching us.

When it comes to mixed content warnings, it is usual when you transfer your site to secured protocol. You just have to install Really Simple SSL free plugin and it will fix these problems.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi Thanks, its the Really Simple SSL plugin I have been using. The only way around this I have found is to change the arrow type in global settings in slider revolution. A little disheartening that I cant use the design opted for. To note – the plugin fails to fix the issue. Thanks

Hi,

In that case, perhaps it would be best to send an email at helpcenter@qodeinteractive.com including your purchase code, along with the question and explanation what you already tried to fix the problem and one of the members of our support team will gladly look into the issue.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I have set it as per https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002245937-How-To-Set-Up-The-WooCommerce-Shop-Category-Sidebar-On-Your-Site but the sidebar does not carry onto the products

Hi,

Thanks for reaching us.

This article shows you how to add sidebar to shop category pages or taxonomies, sidebar is not available in single product page, as you can see in our theme demo example here – https://curly.qodeinteractive.com/product/round-brush/

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thanks for reaching us.

Yes, of course, all our themes have anchoring functionality for one-page sites, so there shouldn’t be problems with this.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

OK thanks. I just bought the theme. Could you tell me where to find a guide on installation and use and also how to get support?

Hello,

Thank you for your purchase!

Guide to installation can be found on this link

https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress-

To get support, please open an account and submit a ticket to our Help Center https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! You can read more about the demo images here, they do serve for presentation only for our demo website and if you intend to use them you will need to have a license for them. You can always search on Shutterstock by image to locate the images, and if you need directions please let us know which images you are interested in and we can provide you with some direct links to those.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please note that WPbakery and Revolution Slider do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for writing in! Please read our article on where to find your purchase code.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Ok, thanks for the clarification, TouchUp is our other theme and it has this feature included. However Curly theme does not have it within the theme, unfortunately. So best would be to use the Touchup theme instead if you wish to use that before/after feature. As every theme does come with specific features included.

Let us know if you have any additional questions.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello, thanks a lot But there are plugins to integrate this into this demo right? This one is just perfect and the client liked this design.

Hi there,

Well you can always consider using a 3rd party plugin for this however please understand that we cannot guaranty the compatibility with our theme as it has not been tested.

Let us know if you have any additional questions.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi t here,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Please can you just explain why even though you have an option for it, you cant change the colour, I’ve used your ticket system before and i never get the answer to sort out my question or reach a resolution.

Its clearly something that can be changed in the CSS so please can you tell me where it is to change it.

Hi there,

We could not locate any request from your Envato username, so if you do have one please provide us with your request ID so we can check.

Also if your theme options are not being saved maybe this article can help you here.

Thank you.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you, glad you like it!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there, Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you. That way our support team can provide you with guidance.

Thank you.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for writing in. You should know that you do have Raw HTML shortcode which you can add to any page and add your custom HTML code if this is what you wished. If you still need guidance and help we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now I would kindly ask you to submit a ticket to our help center and one of our support agents will assist you. If you have issues submitting a request you can always send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest Unfortunately at this moment no. Our theme is compatible with WPBakery plugin which you can use to build your pages.

Do let us know if you have any additional questions.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for writing in! You can change it by adding this code to Appearance > Customize > Additional CSS

.mkdf-shopping-cart-dropdown {
    background-color: #e0a28a;
}

Of course, you do need to change the color value to suit your needs. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for writing in. Please note that you do need to register an account in order to be able to submit a request. We did check now and could access the helpcenter without any issue. If you still somehow do encounter issues you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to help as well as they can provide you with the latest version of the plugin.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.