26686 comments found.
Where do I disregister my theme?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So if you forgot to do this we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Hi Support, My website looks totally distorted on internet explorer and edge. Can you help fix this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Where did the Qode Membership Plugin go? Its nowhere to be found.
Found it. Had to install it manually from the folder. Thanks!
Hi there,
Glad you managed to find it! 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I bought the bridge theme and I can install and activate it in wordpress but I cannot import a demo because it has many errors (999 mixed errors and other 2 errors) accessing console. I expanded all the necessary resources of the server and the wordpress, the problem is in the bridge theme. Accessing console in the theme demo 93 presents several errors without even installing it. How can i fix the errors? Please, help me.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Is the theme compatible with the Woocommerce Version 4.2.2?... Because I currently have this version and the theme description says it has only been test until 3.9…
Hi there,
We can say that the theme is compatible with the latest version of WooCommerce. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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hello is it possible to allow the Editor Role to change Theme Settings?
Hi there,
Within our theme option you do have specific roles that has specific restrictions, if you wish to do this you might consider using some role plugin for this purpose.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Pls Reset my License. I change my Domain
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear support,
Is it possible to exclude sections of passepartout?
Thanks
Hi there,
If you have a passepartout then the content will be inside of it, so this is not possible.
You can however combine the full width with the regular one, but not having the passepartout. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear support,
How can I import custom font?
Thanks
Hi there,
Please check our article about this here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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hey, yet another thank you. we have completed another project with Bridge Theme. This time, it not only cam out beautiful but we were able to achieve a score of 97/100 or 97% as per GTMetrix. This is really amazing.
Website URL: https://gbsunf.com
GTMetrix Results: https://gtmetrix.com/reports/gbsunf.com/wmALiV9O
Developed by: https://beryl.agency
You are simply awesome.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is the theme compatible with https://codecanyon.net/item/woocommerce-product-filter/8514038 or any other product filter?
Hi there,
This is a third party plugin which we have not tested with our theme, however as our theme is compatible with WooCommerce you can check their extensions that will work.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Since we’ve updated to the new theme, ‘portfolio list’ no longer works; if you click “view”, the item pop-up for the portfolio item detail never shows. Is this a known-error? We tried rebuilding a new page and still, the problem persists. If it is helpful, it seems this is a linking issue. Navigating to the portfolio item URL directly works, but clicking it from the portfolio list does not work. We now have similar issues with the root-level navigation.Thank you.
RESOLVED. If it’s helpful to anyone in future, it was a quirky error: certain qode page transitions require you to use for your permalinks / postname / (in settings > general). Even though we had set this, it kept being over ridden. The trick was to set it to something ELSE, example / year /, then save, then set it back to / postname /, and then that seemed to refresh the setting.
Hi there,
Glad you managed to resolve this.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I can’t find this demo on the dropdown menu, mine end at New Demo 252 and the URL suggests it’s 276. What demo number is it?
https://bridge276.qodeinteractive.com/Thank you,
Hi there,
It is demo 276 but if you somehow cannot find it in the drop down please make sure that you have your theme and its plugins up to date, you can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
we used this purchase code in local server and deleted all the files regarding this theme.. if i want to use in another theme, it shows thw message as “Code is already registered for other domain” Please check once.. If any theme is activated .. make a deactivate..
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I have a problem in accessing pages from main menu and i have opened a ticket with #48947 id yesterday and not answered yet
Hi there,
We have located your request and can see that it has been responded to. If you have any additional questions please keep the conversation with our support agent.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I upgraded the theme to the last version on catalinapopescu.ro and the menu disapeard. Can you help me please!
Hi there,
Once we check your website we can see the menu. However we do see that you have updated the theme but forgot to update the Bridge Core plugin to the latest version 2.3.5
So please check our guidance on how to update the theme and its plugins here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please I need help, somehow now videos that are “feature image” inside the blog page (I’m using blog small image) the video overlaps the text.
Hi there,
It would be helpful if you could provide us with your website URL so we can check this on your end.
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Hi, here is the link: https://navigatorgames.ca/press/
Hi there,
Please try to add this code to Qode Options > General > Custom CSS
.post_format-post-format-video .lazyloaded {
width: 100%;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, it works.
Hi there,
Glad we could help!
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Hi I keep getting the error “connection was reset” when activating the theme on a local server, i increased the PHP limit and all other PHP settings as in the documentation but still no luck. i can’t even access wp-admin until i delete the theme manually could you please help
Hi there,
Thanks for using our theme.
Please try following instructions from this article – How To Install The Bridge Theme On Your WordPress Website. The video in this article also covers common errors which can occur while installing the theme.
You should also check if the values below are set for these parameters in php.ini file on your localhost: max_execution_time=300 memory_limit=128M upload_max_filesize=128M post_max_size=256M max_input_vars=5000
This could also be an issue with WAMP. To resolve it, you need to define ThreadStackSize in the file apache>httpd.conf
See the following forum thread for instructions:
https://stackoverflow.com/questions/43032767/this-site-cant-be-reached-after-moving-the-wordpress-siteIf you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there a possibility to make the selection for different T-Shirt sizes look nice and attractive instead of this sad looking drop down menu which destroys the whole look of the side?
Hi there,
Bridge theme is compatible with WooCommerce plugin and this functionality is present. You can read more about variable products in plugin documentation https://docs.woocommerce.com/document/variable-product/ but it will be displayed in a dropdown and there is no option to change this appearance. You can always try to use a WooCommerce extension or a third party plugin to achieve that.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I hav a problem with connect to my instagram. The plugin works fine for last few years, after one of the latest update the connection is broken. When I try to set it up I get this alert: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin to our customers, as the plugin is more specialised for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
