26686 comments found.
hi i want to use my theme(bridge) activation code but its showing its already used on another domain which i deleted can you help me to figure out this so i can you it on my own site.There is no option to delete code.Also i want to mention the site on which i used code is no longer in use so i cant delete from it.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Hi, i already used my purhcase code but in wp bakery it is still showing i need to purchase license for wp bakery, i am not able to edit my pages as well. please assist
Hi there,
Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, I create a wordpress site with ovh and I registered the code purchase to activate the demo theme. After that I removed the all wordpress installation without deregistraire the theme. The problem now is: I want to register the theme on my new wordpress installation but I have a message said: Code is already registered for other domain and I can’t have a access to the wordpress because all the website is deleted. Can you help me please?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I cant register my theme! Every time the same thing: Code is already registered for other domain. Please help me.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Привет, я очень не довольна этой темой! Все работает но не всегда:( Иногда слитают стили у страниц и приходится переделывать их заново!!!! в элементоре не сохраняются стили для кнопок и заголовков!!!! Все это не похоже на хорошую работу….
Hi there,
Thank you for reaching us! Please check that you have the latest version of the theme and its plugins. To update the theme you can follow our guidance here. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, I have a problem on a site. The site is 2 years old, but recently when I update a page of the site, there are some images and CSS that do not load correctly. Instead, in the preview it loads the pages correctly. It does not occur on all pages or languages (the site is multilanguage with WPML). Has something similar happened to anyone? or any idea how to solve it? Thank you very much. Best Regards.
Hi there,
Could you please provide us with your website URL so we can check this on your end.
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Yes, for example the home in English don’t load correctly, but in Spanish works fine EN: https://www.lopesancostabavaro.com/en/ ES: https://www.lopesancostabavaro.com/ I am aware that I have an old version of Bridge, but I have tried updating Bridge on a pre-production copy of the site and the problem persists.
Could you please indicate the cause of the problem or how to solve it.
Thank you very much for your help.
Best Regards.
Hi there,
We would suggest you to update the theme according to our tutorial here as well as turn off all your 3rd party plugins that you are using to see if some of them are causing an issue. You are using a very outdate version of the theme.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Hello,
I have updated the theme to the latest version on a pre-production copy of the site and have also tried disabling the plug-ins one by one but the problem remains.
Thanks again for your help!
Hi there,
Please update your theme according to the tutorial we have provided, turn off all your 3rd party plugins as well as check if you have added some custom JS and if you have possible edited something else. As you do have a console log error that is causing your scripts to break.
Once this is done you can come back so we can check this again if the issue persist.
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Hi, I finally solve the problem, the origin was WPML plug-in. Here is the resolution https://wpml.org/errata/same-css-copied-to-translated-page-with-visual-bakery-composer-builder/
Hi there,
Glad to hear that you manage to solve this! 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, I’ve already 5 licenses. Now, I want to test the creation of a specific page locally. Do I have to buy an new license to do this?
Hi there,
You do not need a seperate license for this as you can install the theme on your localhost for sure. You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi. I want to use this image gallery https://bridgelanding.qodeinteractive.com/elements/image-gallery/ but it is impossible. The thing is that no matter which element I want to use , like Image gallery or Advanced image Gallery , image size feature is not working and on frontpage is displaying only one image (oversized), not like link I mentioned. I tried full, medium or thumbnail and it is displaying oversized image. I tried specific size, it is not working. What should I try to fix this ?
Hi there,
Please check that you have the latest version of the theme and its plugins. To update the theme you can follow our guidance here. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there, I’ve created a BLOG page – Blog Masonry Template and I have also created two Posts.
Why are there HTML snippets appearing under my blog titles on the BLOG page.
This is the code that appears before my preview text:
vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”]vc_column[vc_column_text
It shouldn’t be there.
Hi there,
Could you please provide us with your website URL. Also it could be that you have misplaced some code on your blog single page, so please check it. As well as read our article about post excerpt here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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All fixed – thanks!
One more – the Blog Category Pages – how do you edit the template?
http://www.redsquared.com.au/category/content-creation/I want it to look exactly the same as the Blog Page (300px height) – space in between the header and the masonry blog. It looks ordinary as is (default)
http://www.redsquared.com.au/blog/Hi there,
You can add this code to Qode Options > General > Custom CSS
.archive h5, .h5, h5 a, .q_icon_with_title .icon_text_holder h5.icon_title {
font-size: 18px;
}
.archive .content .container .container_inner.default_template_holder, .content .container .container_inner.page_container_inner {
padding-top: 50px;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, please may you assist if you can. I’ve created a menu with 3 levels but when I try to view in on the front end of the website it’s trying to combine all of them into the second level. Please advise what I can do to fix this.
Hi there,
Could you please provide us with your website URL so we can check this on your behalf.
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Thank you. It’s: https://craftbuddies.co.za
Hi there,
Once we check we can see that you are using an outdated version of Bridge Core plugin so to update the theme and its plugins you can follow our guidance here. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I tried to submit a request/ticket via your help centre. But it says my support has expired. Does that mean I won’t get any support at all unless I renew the support? I have not used your support before at all since the day I purchase your product.
Hi there,
Once you purchase the theme you do get 6 months of support included, if your support has expired you can always consider renewing it, you can read more about it here.
If you think you do have some theme related issue you can always provide us more info about it here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have a big issue in registering the theme, I’m sure my purchase code item and the email associated are correct but I cannot finish the registration process inside wp, I’ve been answered neither with success message nor failure message, just “please wait”, can u help me please? Thanks
Hi there,
Please read our article about it here and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, i think in new version is the problem with WP bakery builder, is not function in “pages”
Hi there,
Could you please provide us with your website URL so we can check this on your end.
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Hi I followed this tutorial on how to import a slider: https://youtu.be/oSY2MDPIt3w
When I download the files from the download page and I open them, I don’t get a zip file inside so I’ve tried compressing it and uploading the slider but it gets rejected saying slider doesn’t exist.
Can you please help?
Im using a MacBook
Hi there,
If you follow the instructions from the video, you should be able to find inside of the downloaded file from themeforest, revslider folder and open the index.html inside of it. Once you do open this you will access all our themes sliders and you will be able to download them. Once you open the file you downloaded inside of the folder you will be able to see a slider.zip file which you can upload on your end.
If you still need assistance with this, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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looks FANTASTIC!
Hi there,
Thank you very much, we are glad you like it!
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ReConnect to Instagram failed If I try to connect I get this: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
With Google i found this: https://forums.mobirise.com/discussion/25139/error-type-oauthexception-code-400-error-message-invalid-scope-field-s-basicHi there,
Thanks for writing in. Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding.
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which is the recommended 3pd plugin?
Hi there,
You may find it here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Can you tell me why that doesn’t work, the page won’t show anything anymore! Autoptimize plugin: Force JavaScript in <head>? Load JavaScript early, this can potentially fix some JS-errors, but makes the JS render blocking.
https://sub.eikonologia.com/Hi there,
Please try to disable all your 3rd party plugins as we can not guaranty theme compatibility as it has not been tested with our theme. Autoptimize seem to be in conflict with our theme so please try that.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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it’s about that JS render blocking and not the plugin
Hi there,
We can suggest you to update the theme and its plugins according to our tutorial here as you are using an outdated version of the theme. So please try with that as well as activate the WPBakery plugin as right now we can see it is not active. We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tried to remove the old site and create it again in the new domain. But I got a message that the code is already in use. What should I do? I already reset my site. and I can’t use Qode help center because Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tried to remove the old site and create it again in the new domain. But I got a message that the code is already in use. What should I do?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
With bridge and woo-commerce, what payment methods/payment gateway we can use in USA? please let me know the list?
Hi there,
Thanks for taking an interest! As our theme is compatible with WooCommerce and as it comes as an essential part for our shop you can read more abou payment methods and gateways on their documentation here.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
