Hello, @khalil__,

Please do the following debugging processes one by one, I am sure it will help you in solving your issue, and if the issue presist after this then please take the complete backup of your site and contact us via our support system with your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site customization as well so that we will check/debug and solve the issue for you on your site.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

Regards, P-THEMES.

Hello, @rohitrrpaul,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @ekkljs,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.

@media (min-width: 992px){
#header .searchform .text {
    width: 500px !important;
}
}

Regards, P-THEMES.

Hi I think you misunderstood it. I mean search form pop up window size when it shows the result on popup window.

Hello, @ekkljs,

Can you please provide me the screenshot and the page URL for my better understanding and checking so that I’ll provide you the exact and best possible solution for it.

Regards, P-THEMES.

Hello,@ocm-24,

Sound’s Good!!!
That you have managed to translate it by yourself..
You are the best

Regarding the percentage discount and sale shortcode issue, please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Awesome, I just sent you ticket, please check is as soon as possible, our website is “live” and we need to make it work really fast. Thank you so much!

Hello,@ocm-24,

Please be patience now, once your support ticket will resolved you will get the reply of your support ticket.

Regards, P-THEMES.

Hello, @jeevanam2,

Can you please share the URL of your site so that I’ll check and provide you the Custom CSS for changing the color of that line and then you can use it.

Regards, P-THEMES.

pls see the URL: https://www.wholelia.ae/ for changing the thin line element color between the top sticky bar and mean header: https://snipboard.io/Hi5u04.jpg

Hello, @jeevanam2,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.

.header-top .container:after {
    border-bottom: 1px solid #c74410 !important;
}

Regards, P-THEMES.

Hello, @webtech9,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.

Regards, P-THEMES.

Hello, @khalil__,

1. You can add the Custom Font to the Theme from Porto >> Theme Options >> Font Control, and then you will be able to use that font from Porto >> Theme Options >> Skin >> Typography as per your requirements.

Note: The font file which you will be upload must be the (zip) format and the complete file, otherwise it will not work.

2. Please watch this video I have created for you:

https://jmp.sh/x954ft8

Regards, P-THEMES.

Hello, @khalil__,

I have created another video for you on your request and this is the only possible way, otherwise you can try with any third party plugin which better meets your requirements.

https://jmp.sh/Zm1MlS7

Regards, P-THEMES.

Hello, @richarmarx,

This requires MultiVendor plugin like Dokan, Dokan plugin comes with the Theme package and you can Install it from Appearance >> Install Plugins and follow the below given Dokan doc:

https://wedevs.com/docs/dokan/getting-started/installation-2/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/05/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi, and I responded back, given the answer I received was showing the problem and not the solution. Please check. Thanks

I was able ti fix the issue. For some reason, removing the images and adding them back fixed the problem. Disregard last comment.

Hello, @martinezfer,

Sound’s Good!!!
You are the best

Thanks for contacting us. Have a great day.

Regards, P-THEMES.

Hello, @gerard7803,

Please contact us via our support system so that we will share the Customization department email with you and then you can directly contact them and they will let you know the quote and all about customization.

Regards, P-THEMES.

Hello, @welcome-store1358,

Sorry to say that but this is not possible using Theme Options, There is no such option in the Theme for adding/setting any animation to the Add to Cart button, Add to Cart button is the default button from WooCommerce and you can try some Custom CSS for setting the animation to it.

Regards, P-THEMES.

Hello, @ekkljs,

I have just confirmed from the support department and they said that they just replied your support ticket #95732 with a proper solution, so please check your ticket reply now and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @Zucker84,

Can you please contact us via our support system with Theme purchase code PDF file and also with your site WP Admin Login details on which you want to activate it, so that we will check and solve it for you on your site and then you will be able to update the Theme.

Regards, P-THEMES.

Hello, @skgranan,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to day that but there is no discount on Theme now, you have to purchase it on its regular price only.

Regards, P-THEMES.

Hello, @welli0806,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization. https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto is highly Optimized Theme…

Regards, P-THEMES.

Hello, @tokyomagic,

Please turn OFF all the cache plugins, server cache, and SG Cache as well and also the browser cache as well till you are in the development process, some times the cache plugins also creates this type of issues.

After completing your site, you can turn ON those cache again.

Regards, P-THEMES.

Re: the search form popup1, popup 2 and reveal all do the same thing. Form shows a narrow width form, and overlay pretty much does the same thing as the first three. The header builder locks you into thirds for layout meaning you cant extend anything beyond those bounds and clicks the cog button for options does nothing. I’ve only been using this theme a couple of hours and its falling short for its position in themeforest and to be honest im probably going to uninstall it.

Hello, @tokyomagic,

Can you please contact us via our support system with your site WP Admin Login detials so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @tokyomagic,

Please turn ON the debug mode of your site and the error will appear on your site when you will access customize, and then share that error with me here so that I’ll provide you the further solution on it, or you can share via our support system as well.

Regards, P-THEMES.

Hello, @neyona,

Single Image is not the WP Bakery element and it also does not supports SVG, If you want to use SVG image only, then copy the HTML code of the SVG image and add/insert/set it under Custom HTML element, it will work for you.

Regards, P-THEMES.

What are you talking about? Single image is a wpbakery element.

Hello, @neyona,

Yes, Single Image is the the WP Bakery element.

Regards, P-THEMES.

Hello, @synval,

This is not the issue, that section is made using Porto Portfolios element, you have to edit your Home Page and edit the Porto Portfolios element and change the Category ID in it as per your requirements as showing below:

Regards, P-THEMES.

Hello, @loranz,

You can not set the direct effect to row video, you have to go to ROW setting >> Effects and from there you can set the effect to the row as per your requirements, please see the below-given screenshot:

Regards, P-THEMES.