23212 comments found.
can i uninstall dokan if i dont need the multi-vendor ability? will it affect any other aspects of the site?
Hello, @Anthrax-VX,
If you do not wants multivendor functionality then simply you can deactivate Dokan plugin, it will not affect your site any other functionality.
Regards, P-THEMES.
I bought this theme and honestly its below my expectation. Support takes like two days and the coding is extremely heavy and not good. In summary, it is way below my expectation, especially for that amount. I intend to work with Elementor and I am sorry to say, its a complete mess.. I would not want to give a bad review, that might have a negative effective on our business, however, i will like to humbly request that you revoke my license and refund me.
Hello, @nelvinnsude,
Really sorry for the inconvenience, till now we have only received your 3 support tickets as showing in this screenshot: https://postimg.cc/tsBrHdff
, and all of them has been replied with a proper solution within 1 day and that is because of the sale period we were getting higher than normal amount of tickets as showing below:
1.
https://postimg.cc/jwtQwLGN2.
https://postimg.cc/4mq6v8DX3.
https://postimg.cc/0r509KG1
If you have any issue remaining or the new issue then contacts us again we will be more then happy to help you in solving your issues and if you only want a refund then please contact Envato for it.
Regards, P-THEMES.
Hi, I think I would just like a refund. I LOVE this Theme but the Woocommerce is the main reason for my site and it seems to have too many issues. I cannot publish a site where the shopping portion doesn’t work correctly, thank you.
Hello, @artistgew,
Can you please contact us via our support system with your site WP Admin Login details and the URL of the product which has issue so that our experts will check and solve it for you on your site.
Regards, P-THEMES.
Thank you I sent it, but I cannot wait a whole 24 hours for this fix. So if you do not fix this within a few hours I will have to load a new theme or a new shopping cart
Hello, @artistgew,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so please be patience, you will get the reply soon…
Thanks for your understanding.
Okay, I reloaded the theme and had to start from scratch, but I am still having the woocommerce variations issue. It also applies to the demo products so there is clearly an issue. I will resend my log in info…
Hello, @artistgew,
We have replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly and please do not ask about support ticket here again and again, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi, there seems to be an issue with my Woocommerce. It is not displaying the images of the products when I change the variation. Like if I select color then size the picture disappears. I have added the relevant picture to each variation so it is not that. TY
The woocommerce issue is also happening with the themes demo products, so there is a conflict/error somewhere.
Hi, I think I would just like a refund. I LOVE this Theme but the Woocommerce is the main reason for my site and it seems to have too many issues. I cannot publish a site where the shopping portion doesn’t work correctly, thank you.
Hello, @artistgew,
Can you please contact us via our support system with your site WP Admin Login details and the URL of the product which has issue so that our experts will check and solve it for you on your site.
Regards, P-THEMES.
Hi, can you tell me how to remove double review star (0/5 ( 0 Reviews) in the end of product page? It is appeared after updating the latest theme. I have review tab on product page.
Hello, @ekkljs,
Can you please share the screenshot of the issue, and explain it better. I am not getting it properly.
Regards, P-THEMES.
hello. I have two questions. is turkish language available? and can i deactive ’’purchase’’ buttons and – or- ’’add to chart’’ buttons. so i want to use it just to show products and adding phone number till finishing ecommerce procedures.
Hello, @sigma2005,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can translate the Theme in any language as per your requirements using free plugin Loco Translate, here is the complete video:
https://youtu.be/z_X4mELtYDM
2. Yes, you can, simply you have to activate the Catalog Mode, and then you can able to show/hide the price/add to cart button as per your requirements.
Regards, P-THEMES.
Did you erased my comment??? This support is a joke. It has been over a week I asked you to rest my purchase code due to domain change and no response whatsoever… It is pretty clear you’re not interested in helping me. I will ask for a refund. Thanks
Hello, @danyno45,
First of all, we did not receive any of your support tickets and also this is your very first comment as well, please see the below-given screenshots:
https://postimg.cc/9RS87LSF
https://ibb.co/6FjhpGM
&
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello I did send a request to deregister the purchase code over a week ago, I did it through your profile page contact form like you suggested to other user to do, I had to go forward and purchase another theme I couldn’t wait anymore for your answer. I already erased your theme from my server and I would like to go forward with the refund please. Thank you
Hello, @danyno45,
Sorry to say that but we always recommended to share the small queries here and large queries via our support system…
And if you only wants refund then please contact Envato for it.
Regards, P-THEMES.
Already did they just waiting for you to approve it thank you.
Hello, @danyno45,
Ok, Then now please be patience, we are the support team and we do not have any control over refund requests, it can be handeled by Envato and the Theme (Author), once the Author will check it, the Author will respond your refund request. That’s all…
Regards, P-THEMES.
Hi,
I have been using your theme. And then I clicked “Old Panel“ option on customization page by mistake.
Then many things changed on my site. I have lost my header builder and also many things. I am using commerce theme but now all the pages look like blog pages.
Hello, @sametciftcii,
Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel, you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by clicking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope its all clear now.
Regards, P-THEMES.
Due to copyright issues I had to slightly change my domain name. Can I transfer the Porto license to the new domain? The site hasn’t changed at all, but the domain has changed. The old domain is now parked on the new one, so I can’t “deactivate” the license on the old domain. thank you
Hello, @lcdesignweb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I’m re-posting below message since I see many people over the last few years are experiencing this problem between Porto and Gravity Forms, including me..
@dmaurelc Hi, I am using gravity form in my site. Due to this theme I am html code is not working in Gravity Form Confirmations (Thank You Message). It is coming a simple text even if i am doing html code. How to correct it?? It works with other templates. Thanks
I know my support has expired but this seems more a theme bug that should be fixed, rather than an actual support question. I’ve tried with many other themes and this problem only occurs with Porto. Please… can you fix it in next update or post the solution?? Thank you very much.
Hello, @Katijke,
There is no such issue with the Theme and Gravity Forms works fine with the Theme for many of our customers, Gravity Forms is not included in the third party plugins compatible list confirmed from our end.
Although I’ll forward this to the development department for testing it in deep with future upcoming updates of the Theme.
For now, contact Gravity Form support and ask to solve the issue for you.
Regards, P-THEMES.
Hi P-THEMES, thank you for your reply. Gravity Forms support told me it’s a theme conflict which was why i posted it here. I hope your development departments finds and implements a solution after reviewing. Thanks again.
Hello, @Katijke,
Hope they will look through it.
Regards, P-THEMES.
Hi P-Themes! I have some problem, I need your help please (sorry for my english):
1- I would like to have Logo in side-nav-panel in Mobile Menu. How can I do? 2- I’m using, side main menu, in left side. When I run my website in small laptop, like 11” or 13”, bottom header with “CALL US …” it’s cut or hiden. Menu doesn’t seem to fit. 3- It seems that in mobile devices it does not load fonts, like in desktop. 4- Product images are blurry, they look great just with ZOOM EFFECT in single page product. How can I solve?
website: https://nuovo.flowersextract.com/ Thanks for your time.
Hello, @FlowersExtract,
1. Sorry to say that but this is not possible, there is no setting in the Theme for changing the Logo from Main Header to SidePanel of the Mobile, This requires Customization.
2. Ok, For that, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache of the devices having 11” and 13” screen resolutions, it will solve your issue.
@media (min-width: 992px) AND (max-width: 1200px){
.header-wrapper #header .searchform {
margin-bottom: 0 !important;
}
#header .logo {
margin: 10px auto !important;
}
}
3. There is no such issue, It may be the cache issue only, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem4. The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Hello P-themes,
1- Can you tell me which file I need to customize? Thanks
2- I solved with different code. Thanks
3- About fonts not load in mobile devices, I clear every cache and tried also with new devices but problem continue to exist. I tried to change font and and strange things happen: - with CHINESE ROCK custom font works good and load in mobile - with some other font, for exmaple i tried with COMIC SANS, in mobile change completely font - with ARIAL works good - with IMPACT (font that we would like to use) in mobile not load
4- Thanks for links
Thank you for your time
Hello, @FlowersExtract,
1. You have to Customize the “panel.php” file under wp-content/themes/porto as per your requirements.
2. Sound’s Good!!!
3. Please contact us via our support system with your site WP-Admin Login details and the screenshot of the issue so that our experts will check it for you and provide you the best possible solution for it.
4. You’re Welcome!!!
Regards, P-THEMES.
Hello the Porto live Panel is not working with me I am I missing something it’s available on the theme setting but when I click it doesn’t work
Hello, @khalil__,
Please do the following debugging processes one by one, I am sure it will help you in solving your issue, and if the issue presist after this then please take the complete backup of your site and contact us via our support system with your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site customization as well so that we will check/debug and solve the issue for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Dear Team, due to some urgent change in the domain name, please reset my licence key.
Hello, @rohitrrpaul,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, how to increase size of search form popup? For 1200px, I’d like to set to use 1/3 of 1200px.
Hello, @ekkljs,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
@media (min-width: 992px){
#header .searchform .text {
width: 500px !important;
}
}
Regards, P-THEMES.
Hi I think you misunderstood it. I mean search form pop up window size when it shows the result on popup window. 
Hello, @ekkljs,
Can you please provide me the screenshot and the page URL for my better understanding and checking so that I’ll provide you the exact and best possible solution for it.
Regards, P-THEMES.
Hey! I can’t translate this string – https://prnt.sc/teokxf it’s translated in Loco Translate – https://prnt.sc/teol5f https://prnt.sc/teola1
Can you help me with this? Thanks!
Translations in product also doesn’t work – https://prnt.sc/teosag
ok, I made it on my own in code but I found another issue – percentage discount is visible only for 1st product: https://prnt.sc/tepzso
also in “sale shortcode” there’s same thing – https://prnt.sc/teq04t
Hello,@ocm-24,
Sound’s Good!!!
That you have managed to translate it by yourself..
You are the best
Regarding the percentage discount and sale shortcode issue, please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Awesome, I just sent you ticket, please check is as soon as possible, our website is “live” and we need to make it work really fast. Thank you so much!
Hello,@ocm-24,
Please be patience now, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hello greetings. There is a thin line element between the top sticky bar and mean header. I would like to know how to change the colour of the element as seen in light blue here (highlighted in red): https://snipboard.io/Hi5u04.jpg
Hello, @jeevanam2,
Can you please share the URL of your site so that I’ll check and provide you the Custom CSS for changing the color of that line and then you can use it.
Regards, P-THEMES.
pls see the URL: https://www.wholelia.ae/ for changing the thin line element color between the top sticky bar and mean header: https://snipboard.io/Hi5u04.jpg
Hello, @jeevanam2,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
.header-top .container:after {
border-bottom: 1px solid #c74410 !important;
}
Regards, P-THEMES.
Hi, i would like to ask, i see that in your demo, when i open it in mobile and click the name it will not open the submenu, only by clicking the arrow? is it possible to make it also open the submenu by name ?
Hello, @webtech9,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Regards, P-THEMES.
Hello Dear is there a way to add a custom font to the theme options ?
Also is there a tutorial or document on how to make mega menu for porto?
Thanks
Hello, @khalil__,
1. You can add the Custom Font to the Theme from Porto >> Theme Options >> Font Control, and then you will be able to use that font from Porto >> Theme Options >> Skin >> Typography as per your requirements.
Note: The font file which you will be upload must be the (zip) format and the complete file, otherwise it will not work.
2. Please watch this video I have created for you:
https://jmp.sh/x954ft8
Regards, P-THEMES.
Hello, @khalil__,
I have created another video for you on your request and this is the only possible way, otherwise you can try with any third party plugin which better meets your requirements.
https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
Hello How can people who register on their website post their own products? thank you
Hello, @richarmarx,
This requires MultiVendor plugin like Dokan, Dokan plugin comes with the Theme package and you can Install it from Appearance >> Install Plugins and follow the below given Dokan doc:
https://wedevs.com/docs/dokan/getting-started/installation-2/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
My site is not displaying properly on Firefox. Please see ticket I sent. Thanks
Hello, @martinezfer,
I have just confirmed from the support department and they said that they just replied your support ticket #95849 with a proper solution, so please check your ticket reply now and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, and I responded back, given the answer I received was showing the problem and not the solution. Please check. Thanks
I was able ti fix the issue. For some reason, removing the images and adding them back fixed the problem. Disregard last comment.
Hello, @martinezfer,
Sound’s Good!!!
You are the best
Thanks for contacting us. Have a great day.
Regards, P-THEMES.
