26686 comments found.
Hello, where can I change the background color of the first “row” of the header. There is a smile area where you can write for example “Newsletter” or add social media icons. And the background is black, I want to change the color.
Thanks, Theresa
Hi there,
You can add this code to Qode Options > General > Custom CSS
.header_top {
background-color: rgb(243, 18, 60);
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you for your answer. Unfortunately that doesn’t work.
Kind regards, Theresa
Hi there,
Please try with this code instead:
.fixed_top_header .top_header {
background-color: rgb(191, 68, 68);
}If you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help, as it would help to get your URL.
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Hey there, Unfortunately it doesn´t work neither. Do I have to add this code at a special place in the Custom CSS?
Kind regards
Hi there, Could you please send us your website URL. The custom code is added to Qode Options > General > Custom CSS.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hey! How do i get the mobile / ipad nav to open sooner. My menu items aren’t fitting on mobile and my font is already tiny. Can you give me the css pls
Hi there,
Could you please send us your website URL so we can check this on your end.
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Yeah, https://www.womenscircus.org.au/ – on laptops my menu breaks into two lines. Where can I set responsive menu sizing to kick in earlier. Standard is 1024
Hi there,
You can try to add this code to Qode Options > General > Custom CSS
/* Menu Break Point Fix */
@media only screen and (min-width: 1001px) and (max-width: 1200px) {
.mobile_menu_button {
display: table;
}
nav.mobile_menu {
display: block;
}
.header_inner_left {
position: relative!important;
left: 0!important;
margin-bottom: 0;
}
.main_menu {
display: none;
}
.logo_wrapper {
left: 50% !important;
position: absolute;
}
.q_logo a img {
transform: translateX(-50%);
}
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, please.
How can I remove this margin on responsive?
@media only screen and (max-width: 480px) .footer_top .column_inner> div: not (.qode_separator_widget) { margin: 0 0 25px! important; }
Thanks!
Hi there,
You can simply edit the code. Add this to your Qode Options > General > Custom CSS
@media only screen and (max-width: 480px){
.footer_top .column_inner> div: not (.qode_separator_widget) {
margin: 0 0 0px! important;
}
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Not work 
I put the code in other places and even then it didn’t change.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. That way our support team can check this directly on your side.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I just bought the bridge, I installed it to the website but I had a problem in my hosting and I must reinstall the wordpress with the theme, when entering the code it says that it is already registered in a domain. Could you tell me.
Thank you so much!
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have just discovered that the size of the YouTube videos in my portfolio has been altered and now looks like a flat bar (it has been working fine for a year of so). What can be done?
Hi there,
Could you please provide us with your website URL so we can check this on your end.
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murbachresearch.com/portfolio_page/the-salisbury-poisonings/
Hi there, Thank you.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you, as this way our support team can check this on your end.
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Hi Guys,
I just imported the Elementor Ceramic Demo and the hosting company temporarily increased all the PHP parameters to allow this. All went fine and then it went upto 98% and said somethign went wrong…contact support.
However when i view the site most of it seems to be there at first glance. I’m just having trouble at the moment with the homepage displaying the product list nicely. the white background image doesn’t fill in the whole block – how do I rectify this?
https://snipboard.io/WTBgC5.jpgThank you for your help.
Kind regards, Jhorene
Hi, I found the problem and it’s to do with the ‘default’ image proportion on those elements. Changed it to Original or Square and then the white background works good.
Another question, I’m trying to style my elements on homepage but it’s ignoring all colours I’ve set in Elementor page builder and only using the Qode Options ones. Why is it ignoring it?
https://snipboard.io/nwHqKG.jpgThank you for your help.
Hi there, Thank you for reaching us!
It is a bit hard to guess like this. If you are somehow referring to the fonts then you should know that if you use text editor then our theme options will be applied. If you use headings instead of text editor you will be able to change the styles directly from the page.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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PLEASE HELP. I have set the mobile menu font for BLACK, but it is NOT showing up on the mobile version of the site. The slider is not being responsive. It is NOT fitting into the MOBILE setting dimensions. Here is the site URL: http://nki.c20.myftpupload.com/ I am UNABLE to go to your item support for help. I have SEVEN licenses with you now, and your system DOES NOT recognize/accept my email.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. So please try again to access our helpcenter as we have verified your account. Also if you somehow have hard time reaching us on our help center please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to help.
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Hey there. Here is a nice Bridge demo with 100 thousand products https://demo-woocommerce-bridge-cloudways-100k-products.wpsolr.com/shop/
Hi there,
Thanks for sharing! 
Looking good!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi I have message – Code is already registered for other domain how do I find which domain it is, and how I can change the domain?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is the Instagram widget issue fixed yet? Seems like being disabled from 29th June.
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin https://wordpress.org/plugins/instagram-feed/ to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
So every Bridge update now is a “major update”? I have to say, the weekly “major updates” are frustrating to me and probably many other loyal Bridge users.
Can you please reconsider how you handle version updates? We shouldn’t have to think about possibly needing to update all client sites that use Bridge every single week.
Thanks, love this theme!
Hi there,
Thanks for writing in. Thank you for your feedback. You should know that latest updated of the theme mostly includes new demos as features, and you certainly do not need to update the theme if you do not need the new demo templates. You can always check our themes changelog where you will see the listed features and fixes that were included within the update.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there,
Thanks for reaching us! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I get my page to only load as I scroll down the page? Not load everything right away
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I have a licence and I want to unregistrer the key but I don’t find which site I register the licence.
Can you help me for that please.
Hi there,
Thank you for reaching us!
You can always check which license is registered on Qode Dashboard. Also since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, please check the 50550 ticket on your website, serious problems with your theme and the update you did today.
Hi there,
Once we check we do see that our agent has replied to your request. If you need any further assistance please continue the conversation with our support agent.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Please check this page : https://dev4.weareblow.com/commande/
There’s an unneeded scroll between “Coordonnées” and “Livraison” steps. When we click the checkout submit button it scrolls to the payment method. We are using multistep checkout plugin and that scroll is not needed. Can you tell us how to remove that scroll on checkout please ? I talked with the plugin support and the guy told me to deal with you cause the problem “comes from the theme”...
Best regards,
Clara.
Hi there,
Please note that this is a 3rd party plugin that we have not tested for compatibility with our theme. You can always try to disable it in order to see if the issue will persist.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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If I disable the plugin, of course the issue doesn’t persist cause there is no more the button from the checkout steps…
I just found out that the problem doesn’t come from your theme (that’s what I thought from the beginning but the plugin support guy didn’t believe me…) !
Hi there,
We are sorry, however we can’t really guaranty compatibility with the theme as it has not been tested. You can always try with some WooCoomerce extension or add on.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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hello. I have install this demo “https://bridge316.qodeinteractive.com/” but I have some responsive problems with rev slider. I think I must change “Default Layout Grid Breakpoints” on the plugin option? Can you give me the values?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how are you? I will contact you as soon as possible, install the bridge template, import the template number 334 of an item that is a store, I have problems with the translation of a Word, I can’t translate the word sold into the Spanish language, try the Loco traslate plugin, but it doesn’t translate for me, how can I translate?
I await your response, thank you very much greetings.
Hi there,
You can directly change languages files with Poedit software
Check our video tutorial:
How to Translate Your Website Using the Bridge WordPress Theme
and for WooCommerce translation check the following article:
https://docs.woocommerce.com/document/woocommerce-localization/If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Interested to purchase this theme. I have few questions before proceed: 1) Is One page option available for all themes? 2) Is multilingual plugin included? 3) Is the license can be transferred from 1 domain to another domain at later stage? 4) How long is the response time if there is any issue?
Hi there,
Thanks for taking an interest!
1. Yes it is, you can create a one page website for sure.
2. Our theme is compatible with WPML plugin, however it is not included within the theme and you will need to purchase it individually.
3. You do have our register/ deregister module. So if you are for example building your website on a testing domain you can simply deregister it and transfer it to a live domain later. You can read more about it here.
4. If you do have any issue you are open to contact our support team and their usual response time is within 24h.
Do let us know if you have any additional questions.
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hello . i forget Which website is the license bound to,,,how can i find out THX
Hi there,
You can always login to your WP-admin and check the Bridge Dashboard where you can see which purchase code is active. If you still need assistance we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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